Pros: Was ready with a vehicle, vacuumed it out before I left
Cons: Wrong sized car. I specifically wanted a certain sized car and they didn't have one that sized. I was upgraded to an SUV - did not appreciate.Also on my return to another airport (Albany, NY), I returned earlier than the Enterprise workers came, so was unsure where to drop off and how to get to the terminal on time for very early flight. I'm not sure I'll repeat my my Enterprise experience.
18 Aug 2016
Pros: Friendly helpful staff
Cons: 1) that you couldn't pick up from the airport. Like where do most of your customers without cars come from?
2) I booked on kayak and it ended up being $50 more than provided and then there was the extra deposit. I was fine fronting the deposit and paying more because I really needed the car but I wanted to be told up front so that I could better prepare.
17 May 2017
Great customer service
Pros: I liked the customer service. It was nice to know that I had support from the workers when I wanted to switch the car for safety reasons. They were friendly and knowledgeable.
Cons: No complaints
30 Jan 2016
Cons: We were not told until we went to pick up our reserved rental car (after being charged the $9 insurance fee) that we were not qualified to rent the car at all because we did not hold full-coverage auto insurance. We live in New Hampshire where that is not required, but since we did not have it we couldn't take the reserved rental held in our name. There was no mention of these requirements on the website when we reserved the car. I am beyond words angry with how we have been treated in this transaction and I will never use their service again!
Cons: We had to walk your luggage half way across the parking garage because you can't pull the car up to the booth. The car smelled like cigarettes horribly bad. No person at the drop off spot so we had to move the car twice for them. Bad experience over all