Cons: I reserved my car with Thrifty at Glasgow Airport. However,, when I tried to decline the company's insurance and use the coverage on my credit card, they insisted on written proof of coverage. Who carries around something like that?! I offered the phone number to the credit card company but they declined to call. Never again.
8 Jan 2017
Pros: The car was decent and in line with what was promised upon booking. Picking up the car was pretty painless except for finding the actual desk itself.
Cons: Upon arriving in the international airport, there is no clear signage that the rental car desk is in the domestic terminal and we had to lug all our luggage around trying to find it.
Pick-up of rental car is a short walk from the terminal, however if you are trying to navigate this with a lot of luggage in the torrential rain, it is not a lot of fun as they are doing roadworks between the terminal and the rental car pick-up. The walkway is uncovered and not level for easy navigation with trolleys / luggage.
GLASGOW AIRPORT, TERMINAL BUILDING RETURNS-RIGHT OFF ST ANDREWS DRIVE
2 Aug 2016
Pros: Stayed late to help (my flight was late).
Friendly and helpful, even at end of a long working day.
Really good information, reminding me of the limited mileage for example, which I had completely overlooked.
Cons: Not something i dont like but an enhance.enterprise suggestion
..My flybe flight was late. Lucky, I just managed to get to the office in time. If I hadn't, I wouldn't have known what to do. Instructions in the booking material would be really helpful.
A 35 minute wait when you arrive just to speak with someone is not OK.
Pros: Representative understood our frustration and upgraded us.
Cons: Ridiculous ticket system meant waiting 35mins just to speak to someone. Arriving late at night with small children this system was painful. If you know how many people booked surely you can make the pick up a lot smoother. The other carhire companies did not seem to be having the same problems.
Also - directions on the print out were not how you actually get to the 'new' car hire centre.