4.0 Okay2 Sep 2020
Pros: Treated very poorly, right from the start the girl thst checked me in was rude. I had a temporary license extention from DMV and she was giving me a hard time. Then they wouldn’t accept my EDD Card issued by state of California I made a complaint to Enterprise regional manager but have not heard back with an apologyCons: Customer Service improvement is needed through coaching and training
10.0 Excellent20 Jul 2020
Cons: Less fragrant cleaning agents
10.0 Excellent30 May 2019
Pros: The staff were helpful and knowledgeable.Cons: I can't think of anything. This is the way a rental car agency should always work.
10.0 Excellent5 Aug 2018
Pros: There were lot of people to help me and all of them were friendly and had a very good customer service. Clean office. Convinient.Cons: No shuttle service on Satuday.
10.0 Excellent26 Feb 2018
I Always go with Enterprise These DaysPros: Our service center on Auto Park Way has excellent young men working there who always try to help the customer. Each experience with them has been a good one. In particular, I reserve with Adam there and he is very friendly and helpful to customers. I will use enterprise again in the future which is quite often due to my business.Cons: I resrrve with Adam there and he is very friendly and helpful to customers. I will use enterprise again in the future which is quite often due to my business. In fact, I have a reservation in Michigan this coming week. Thank you.
9.2 Excellent17 May 2017
Pros: They had trouble locating our reservation, but eventually got it right.
10.0 Excellent11 Apr 2017
Smooth transactionsPros: Everything's was smooth. I got there they were all ready for me. It took me less then 2 minutes to do the paper work and in total 5 minutes to get keys and drive away! Thank you ☺️
7.6 Good26 Feb 2017
Good Car....Expensive!Pros: The car was Perfect! Comfortable and NiceCons: It was pricey!
8.0 Excellent3 Jan 2017
Rental met expectationsPros: There were no surprises, no presssure for upgrade or add ons. Reservation was done a day in advance and there were vehicles available to pick.
6.0 Good30 Dec 2016
Nice, a bit pushy.Pros: The individual who rented me the car was polite and helpful, but was too pushy for me to get their insurance. He spent 15 minutes trying to convince me to get even the basic package. Also, when we filled our car up for the first time we noticed it only filled to 3/4 of a tank and wouldn't take anymore. Not sure if this was a faulty gas Guage or what the situation was.