Cons: Office opened 20 minutes late.Car was filthy, had used q-tips in the drivers side door. Dirty and stained seats. Car was not washed inside or out. Badly dinged and scratched. I was five minutes from the rental office and the low tire pressure sensor went on. I drove back to the rental office an the customer service rep said just take to the tire place down the street where they have an account! Also, the gas tank was pretty much on empty! There seemed to be a manager hanging around outside, walking around smoking but never helping at the counter. Terrible!!