Pick-up location | Independence |
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Hire locations | 4 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
Enterprise
6.0
Good
31 reviewsCleanliness
5.5
Comfort
6.5
Pick-up/Drop-off
6.0
Value for money
6.5
4 locations in Independence
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Reviews
2.0 Mediocre
Jun 2021
Pros:
They cancelled before my arrival with no help or suggestions for a suitable replacementCons:
actually having a car2.0 Mediocre
Sep 2020
Pros:
RNothing- no cars available2.0 Mediocre
Aug 2020
Cons:
Travelers are in a hurry, when we do a Phone SEARCH, MCI rental cars, we actually want to PICKUP at MIC airport. Travelers don't know what street address or zip code is at the downtown location. Then there's no way to call you, you were closed. I better NOT had been charged anything.7.6 Good
Aug 2020
Pros:
The pickup process was very quick. Staff was friendly and helpful. Price was considerably less to pick up at the downtown location vs the airport- $200 less!Cons:
The downtown location didn't have a way to return the rental to them late Saturday or Sunday. I had to pay extra to take it to the airport, less than 1-2 day rental, but still a drag.4.4 Okay
Aug 2020
Pros:
drop off was easyCons:
the car was dirty, the pick up attendant was short with me, the car was on empty and I had to repeatedly ask him to wipe off spit luggies from the inside of the car, he was hot and in a hurry, very transactional not the proffessionalism I am used to with you guys or other rental companies2.0 Mediocre
Aug 2019
Pros:
Nothing! Terrible customer service!!Cons:
They booked me a time after they close for the day so I couldn’t pick up my car. I called the next morning when they opened but they had given my car away the day before. They wouldn’t honor my booking. They charged me double. They would’t “pick us up” (their slogan). Very frustrating!!!5.6
Okay
78 reviewsCleanliness
6.2
Comfort
5.9
Pick-up/Drop-off
5.7
Value for money
5.2
2 locations in Independence
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Reviews
2.0 Mediocre
Jan 2022
4.0 Okay
Dec 2021
2.0 Mediocre
Oct 2021
10.0 Excellent
Oct 2021
2.0 Mediocre
Apr 2021
Pros:
They didn’t have my car I request months in advance, not any other comparable car. They lied to us about it. Said it had a flat tire and would take 2 days to fix it. We will NOT be back!Cons:
EVERYTHING! Could have had our car.10.0 Excellent
Mar 2021
Pros:
Friendly ladies and got a larger vehicle that I had arranged for. Older and a couple of ouchee's on it, but it drove great and had all the goodies.Cons:
Nothing, really. I am a loyal Hertz renter.Avis
5.4
Okay
38 reviewsCleanliness
5.4
Comfort
5.4
Pick-up/Drop-off
5.4
Value for money
5.6
3 locations in Independence
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Reviews
10.0 Excellent
Jan 2021
Pros:
Owners and staff were so friendly, pick up and drop off was great!Cons:
It was so smooth, I can’t think of anything that could have improved.10.0 Excellent
Sep 2020
Pros:
The car was great and the staff was very helpfulCons:
Drop off was not easy to figure out, I wish they had let me know ahead of time how to do the after hours drop off, since they knew I rented it until 10pm on the day of my return.2.0 Mediocre
Aug 2020
Pros:
Nothing staff was rude!Cons:
Everything! Had hidden policies!2.0 Mediocre
Aug 2020
Pros:
ABSOLUTELY NOTHINGCons:
EVERYTHING4.0 Okay
Aug 2020
Pros:
location is near my houseCons:
car smelled like cigarettes, i dropped my keys off after hours and was charged through the next day2.0 Mediocre
Dec 2019
Pros:
Me cobraron 80.50 por la rentar de 24 horas de Kansas City mo a Dallas foth worth airport y al entregar el coche me quedo la cuenta en 140 por un carro súper pequeño sucio se me hace un robóCons:
Sean honestos con sus costos y hablen con la verdad, no cobros ocultosBudget
2.0
Mediocre
1 reviewCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Independence
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Reviews
2.0 Mediocre
Mar 2017
Pros:
The price on Kayak!Cons:
The fact that I never got a car. They didn't have any. After waiting in line, they handed me a list of rules on what I needed, but couldn't produce because I was nowhere near home. As a frequent customer in my home town, I asked that my account be looked up so they know my history. They gave no assistance and I was told that since each MO location is franchised, only my home location could help me...except I'm out of town, stranded.....2.0 Mediocre
Mar 2017
Pros:
The price on Kayak!Cons:
The fact that I never got a car. They didn't have any. After waiting in line, they handed me a list of rules on what I needed, but couldn't produce because I was nowhere near home. As a frequent customer in my home town, I asked that my account be looked up so they know my history. They gave no assistance and I was told that since each MO location is franchised, only my home location could help me...except I'm out of town, stranded.....Most popular car type | Standard |
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Some Independence car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the hire price but not all of them. We recommend always be aware of your coverage when hiring a car in Independence.
Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Independence car rental.