Independence Car Hire

Cons: Wanted pick up and delivery at MCI (KC airport), instead the reservation would have required me to pick up in downtown KC and drop off in Independence MO. Who does that? Not apparent at time of selecting car that it was not at the Airport and that pick up and drop off weren't even at the same location. Rather unlikely that I would use Kayak or Enterprise again for car rental.

Cons: I was unhappy with the cost. It was so different than what was projected on Kayak.com

Cons: The car hadn't been dusted or cleaned in a while. There was still spare change and wrappers from a previous driver on the floor and a layer of dust cabs grime on everything.

Cons: I was not familiar with the area. I went on line and ordered the car. Apparently it was a a city location and not the airport so it cost me another $43 total. Judy

Cons: The car wasn't available, they had no cars.

Cons: Car was only marginally clean.

Cons: The fact that I never got a car. They didn't have any. After waiting in line, they handed me a list of rules on what I needed, but couldn't produce because I was nowhere near home. As a frequent customer in my home town, I asked that my account be looked up so they know my history. They gave no assistance and I was told that since each MO location is franchised, only my home location could help me...except I'm out of town, stranded.....

Cons: I had to trade the original car in for an upgrade the next morning because the original (kia rio) didn't have cruise control.