Cons: The reservation went through carrentals.com who made the wed-Sunday rental with a hertz location that is not open on Sunday. Tehran I went to pick up the car I was informed I'd have to pay for an additional day. They said they could not refund me because I had made the reservation through a third party and had pre-paid. I didn't pick up the car (made other plans) thinking surely carrentals.com would see their error and refund me. My assumption was wrong. Pathetic. Fortunately a call to hertz resolved the issue. Thanks hertz for making it right.
8 Nov 2016
Pros: Quick, cheap, friendly
3 Jan 2017
Worst car rental company
Cons: I never got a car! And Hertz never called me back! I had to take a $200 Uber to get to my desntation. I tried to rent for another Hertz, no car there either!
20 Feb 2017
Pros: The price and car was great, the desk agent was able to change our drop-off to the Airport since we would be returning when the downtown office would be closed. It cost us an additional $47 to change the drop-off to the airport but was better that the full price of another days rental.
Cons: We should not have been able to create our reservation as it was accepted since the downtown office was closed for our scheduled return time and it would have cost us an additional day in fees to do so.
27 Feb 2017
Cons: There was poor communication about the facility being closed in the drop off day so had to pay extra to drop off at the airport. This was very frustrating since I hadn't budgeted for added expense.
12 Mar 2017
Sucks at organization
Pros: The car was clean and the worker helped us when she could. We ended up getting what we needed, but not without quite the run around before hand.
Cons: THe first car rental facility we were going to never told us they were closing before our pick up time, and when I called to confirm the pick up after they told me they were closed, they let me know they didn't have a car. We were on our way to the facility and had to go back to the airport and try our luck there. We ended up getting the price we originally agreed on and a car from a different hertz, but not without a lot of talking to people on the hertz 800 number and waiting on hold. I think the hertz company needs to reevaluate some policies and work better to inform their customers before I will rent from them again.
18 Mar 2017
Don't use Debit!
Cons: Debit card charged. Credit checked and credit score impacted. Did not receive rental. Waste of my time. Kayak shouldn't accept this.
26 Mar 2017
Waited at Hertz for 2.5 hours
Pros: We got an Altima when we paid for a Versa. Still not worth the 2.5 hour delay considering this was a vacation, and we wasted a precious morning at a Hertz office.
Cons: Car we were supposed to have had an expiring registration so we had to sit in the office from 8am-10:30am waiting for another vehicle. Unacceptable. I will never use Hertz again. Avis/Alamo, etc. will be glad to take my biz.
11 Apr 2017
Pros: the car
Cons: poor customer service...
poor communication on the part of you and the rental company because they are not even open on the drop off date so they were trying to charge me for an additional day. you need to communicate with them properly because your customers shouldn't leave the facility feeling as they've just been ripped off. i prepaid and was told there were going to be additional charges. i'll never use you again for anything.
15 Apr 2017
Pros: nice driving car good gas milage
Cons: did knot like where the gas indicator was located. could not see it during daylight
Pros: LGB is a very easy airport at which to pick up and drop off a rental vehicle. BUDGET falls into this category also.
Cons: On dropping off the car, I asked if the road tolls device available in the car would be charged by Budget or separately (and if separately, by whom?) and I was not given a satisfactory answer.
I live abroad and cannot spend time contacting the road toll services website as I was advised to do by the Budget representative at Drop Off.
4 Nov 2015
Pros: I got a free upgrade and really loved the size and room very nice.
21 Jan 2016
Drove an Ashtray for 4 Days
Pros: The car had good fuel economy.
Cons: I've never had such a disgusting and unpleasant driving experience.
The vehicle I drove smelled like an unkempt motel ashtray.
Ironically, the window sticker indicated that smoking was strictly prohibited in the vehicle and violations are subject to $250 fine.
I cannot imagine how many packs of cigarettes must have been burnt through to completely infuse the odor of disgusting, acrid second-hand smoke into every surface of the car.
Drivers wheel left my hands smelling like I spent the day playing with cigarette butts.
21 Jan 2016
Pros: Everything went perfect...I really liked the person helping me at the counter, he checked the vehicle out before he gave it to us and make sure everything was ready...Wonderful service...Please thank him for me..
Cons: No issues at all the report...
2 Feb 2016
Cons: Lots of additional fees added up to way more than expected, in the end it totalled way way more than the advertised rate. Def wasn't for those on a budget. They automatically charged me for a full tank when I brought it back with a bit more than half a tank and I had to bring it to their attention and ask for a refund. Had I not gone into the office because the person in the lot's machine was broken, I would have been overcharged. I also had to double check the bill. Felt like an attempt to squeeze even more out of me.
7 Feb 2016
Smooth ride at LBC
Pros: Charged me less than expected (for one day and one hour, instead of two days), very clean car with nearly invisible paint damage already flagged on my form. Easy drop-off. Nice staff at the counter. Extremely convenient location at LBC.
12 Feb 2016
Full size w/o common features, dirty car
Pros: Counter staff was responsive to dirty car (interior and exterior) complaint, compensate for inconvenience.
Cons: Full size car lack basic modern features: bluetooth connectivity, auto up/down windows.
1 Mar 2016
Pros: They charged me $100 more than my kayak quote and the car didn't even have cruise control
14 Apr 2016
Unaccommodating for baby transport under 2 yrs old
Cons: We ordered a car-seat. None of the ones they had were operable for a child under 2 years old (i.e. rear facing); our child is 17 months. If we were around town, we would have just faced it forward, but we were trying to drive from LGB Airport to Sherman Oaks to visit family, and it's not worth the risk on the highway to have the seat installed improperly.
Budget wouldn't help in any way to try to figure out how to put it in properly, so we wasted over an hour trying to install it properly, and again, no sign of help at all... we finally just returned the car, and had to cancel the road trip portion of the visit - we were going to drive and visit my daughters great-grand-aunt who is 90 years old, and may not be around much longer; needless to say, she was heartbroken to hear we weren't coming to visit.
People who work there dont have any coninication b
Cons: Bad service. I had to go to 3 different branches and and went back and forth minimum 6 times and service was bad all 6 times I asked to speak to a manager they did not allow me to
5 Nov 2016
I never got my car.
Cons: The Kayak site said there was a shuttle from LGB airport to this Enterprise location. There wasn't. They wanted me to take a cab to the company whose tagline is, "We'll pick you up." Instead, I called them and they transferred my reservation to the Enterprise location at the LGB airport. They promised me the rate would be the same. Unfortunately, they then tripled the cost of my reservation. I walked 10 feet over to the Alamo counter and they gave me a car for my original rate. I'll never use Enterprise again.
2 Jan 2017
Long Beach rental
Pros: The staff was friendly , they made picking up the car an easy process.
6 Sep 2016
Pros: The Enterprise employees at the Long Beach airport were very professional.
5 Dec 2016
Pros: Great convenient service from start to finish. Thanks Enterprise!
3 Jan 2017
No rental car
Cons: I paid a $45 deposit for a rental car that was never reserved so we were stuck without a car. I want a full refund. Terrible service!
15 Feb 2017
Read the fine print
Pros: Our car was clean and was a great price.
Cons: They've recently changed their policy so you cannot secure your vehicle with a credit card and pay cash. Several people in front of us in line had the same issue. The employee working the counter was extremely rude about the change. In his defense, I'm sure he was probably getting yelled at often; but he was extremely unprofessional. As he told me several times, I should have read the fine print, so I'm passing that advice into you now.
26 Feb 2017
Beware of prepaying for gas
Pros: Friendly staff, relatively quick service.
Cons: I prepaid for a tank of gas and was told that I'd get the difference back at dropoff, but instead I was billed the full amount and was told that the transaction couldn't be modified.
7 Mar 2017
Pros: they won't rent to debit card holders and sent me to three locations after lying several times about car availability and requirements
9 Mar 2017
Car had a hard time starting
Pros: But once it started, it ran well and climate control was swell
Cons: Filling Up. The car's tank kept making the nozzle shut off before tank was full.
Pros: Returning the car was smooth and fast. The staff were friendly and professional.
Cons: I arrived late to pick up my rental and the car I had reserved had been given away. I called the rental car company exactly 1 hour after the pick up time I had put into my reservation. The car had been given away already and all that was left was a mini-van. Then I was forced to drive something much bigger that had much worse gas mileage. I spent double on gas than I would have had I been given the car that I reserved. When I asked why they gave the car away they said they usually have a 1 hour grace period...but I called at 1 hour and they had already given the car away. I will not reserve with this company again without knowing that they can give the car you reserved away if they feel like it.
1 Dec 2015
Cons: Ripoff. Displayed a low price but tacked on so many fees. It was more expensive than other well known competitors.
6 Feb 2016
Cons: passenger door didn't work
rental was late
license number was incorrect on key. There were no license plate and this cost me $100s of dollars
10 Feb 2016
Pros: Though the location was not right at the airport, it was about a 3 minute drive and we didn't have to wait long (less than 5 minutes) to be shuttled over. Smooth process overall!
29 Feb 2016
My great experiwnce
Pros: The customer service was wonderdul.
Cons: Nothing. It truly was a wonderful and easy experience!!!
3 Mar 2016
No direct number for pick up from LGB
Pros: No pressure to upgrade or add additional fees for unneeded insurance.
Cons: Was not clear that pick up location was not located at airport, and no direct number to call for pick up from Long Beach airport.
25 Jul 2016
Pickup Fail, Staff Rude, Hidden Charges SHAM!
Pros: The car itself was clean and comfortable; congrats on doing the bare-minimum.
Cons: My flight was delayed a few hours, which is not uncommon right? I called with the intention of letting them know I would be there at 5pm instead of 2pm, but there was no answer. I figured, I'll just arrive late, after all 5 isn't that late for an airport car rental business. I arrived at Long Beach airport, and asked around and no one had heard of Ace/Allied. There were lots of other car rentals onsite that I could have rented from, but I decided to call the business number for a pick-up shuttle, and luckily someone answered and said the shuttle would be there shortly. It was not. I called 3 more times, about every 20 minutes, and each time, they said they were on their way. After an hour of waiting, I took a taxi to the offsite rental office, which was a 5 minute drive (20 min walk, just past the point of being too far to walk on a hot day with luggage). I arrived as the woman (Erin) was waking out the door. I said, I'm here to pick-up my car. She gave me the worst look and said "We're closed." Shocked, I asked what time they close. "6:00" I look at my watch and said, "It's 6:04." I went on to tell her the only reason I was even late was because I've been waiting an hour for the pick-up shuttle that never materialized. She proceeded to give me a ton of attitude; apparently the business number rings their central location and the people there didn't call her to let her know... which she blamed ME for. Eventually, she agreed to give me the car (I had already paid for), but not without complaining that she would "have to start all the computers again" with a huff, and that she was "doing me a favor by even renting me the car." There were lots of fees not included in the price paid online, so what I had thought was the cheaper option actually ended up costing hundreds more, and was in no way worth the trouble, considering the terrible experience I had with Erin. Save your money and your sanity, and rent from one the of the onsite companies like Enterprise or Budget. I've used them before and they are fantastic. Erin actually left me in tears because she was so mean, which has never happened to me in a customer experience.
24 Aug 2016
Pros: Employees behind the counter at Long Beach, CA Marriott, very courteous and helpful and pleasant to work with. Service very good.
2 Sep 2016
Pros: Staff were very helpful!
Cons: added charges, instructions not thorough enough to find car rental.
6 Sep 2016
Car was very damaged up and dirty. Shuttle van was
Pros: Price. Staff was friendly.
Cons: Couldn't tell from the confirmation where to pick up the car.Had to call and then wait for a shuttle to pick us up.
Pros: Loved picking up at one location and dropping off at another. LOVED the Jetta! Easy to get in and out.
19 Nov 2015
I've never had to wait that for a rental vehicle .
Pros: The vehicle was spacious and clean, but there were a few things in the door compartments.
Cons: At 2:16PM I scheduled pick up of the vehicle for 3:00P. Usually it take me a while to gather my luggage and belongings before picking up the vehicle.
When I showed up to pick up the vehicle the person asked me to wait 20 minutes in hopes that a smaller vehicle would return. I asked if there was another vehicle I could use instead of having to wait, he said let's give it 20 minutes and we will go from there.
Traveling often I have never had a rental company ask me to wait so long for a vehicle rental. Also, when I asked about drop off locations near my hotel the person at the counter could not give me proper directions.
20 Sep 2016
Pros: I like that they kindly told us they were sold out of rental cars.
Cons: I wasn't able to get a car and was stranded at the airport for 45 minutes.
19 Nov 2016
Love how quick and easy the drop off was.
Pros: How quick and easy the drop off was.
Cons: Nothing to dislike.
5 Dec 2016
Cheated by Avis
Cons: I was asked whether I wanted CDW or full insurance, not whether I wanted insurance at all. Upon return of the car I was charged a "fuel service" fee despite having refilled the car with a receipt to prove it.
30 Jan 2017
Good Customer Service
Pros: Good experience. Friendly people. Quick response. Good quality vehicle.
12 Feb 2017
Pros: The driver's seat was stained. Otherwise, it was a great car
4 May 2017
Only thing missing was a map
Pros: All the service was excellent - on the phone, making a reservation change, pickup and dropoff
Cons: I needed a road map, there was nothing available for me, very disappointing
28 Aug 2016
Pros: Loved the ease of booking.
Cons: It costs too much to return the car two hours after the 24 hour limit. I would appreciate it if someone told us so, so we could choose to keep the car for a whole extra day, that would be the same price. We called and extended the rental in the end, but one of the employees sounded a bit skeptical and the line dropped, then another employee let us keep in for an additional 10 dollars, which was reasonable.
Pros: no line
super nice check in guy
nice return gut - called me by name
yes all good!!!
21 Aug 2016
Pros: Was easy quick rental & return
Cons: The charger usb couldn't charge my phone & listen to music at the same time
28 Aug 2016
Pros: Check in and checkout were so easy. I was there for less than 5 min. They were friendly and courteous.
The car was clean and I really enjoyed driving it (Nissan Altima).
I would rent with Alamo again because of this experience.
18 Nov 2016
Pros: The fact that the vehicle I reserved was actually
what I got!!!! That never happens...
Cons: I had to sign up on line for fast track tolls
7 Jan 2017
Kayak vs Alamo misalignment; huge truck vs low end
Pros: The manager found us a vehicle to take so we were able to leave the airport.
Cons: We requested a standard sedan; we were told that even though we booked it before we arrived, none were available. We had to take the only feasible vehicle: a huge Ram pickup truck with no trunk or covered storage. We had to wait for a truck to be found and brought up. Thankfully it was not raining on our luggage in the truck bed. We were then told we could exchange the vehicle the next day for the car we wanted, at Santa Ana.
22 Feb 2017
"I'll be back"
Pros: When I dropped off the car, I told the attendant, "I'll be back. I like you guys", and she laughed out loud. Got exactly the car I wanted, there were no mechanical or other issues, it went very smoothly.
Cons: There was some refuse in the car that the people who cleaned it from the previous renters, but it did not spoil the experience.
26 Mar 2017
Pros: Counter agent was very pleasant and efficient.
Good quality car - Toyota Camry
Cons: The windows of car were a little dirty.
31 Mar 2017
Cons: Car wasn't quite full of gas
9 Apr 2017
Excellent clean large vehicle- quick pick up and drop off!
Pros: Easy airport access, fast check out with prepaid rental agreement. Fast check in when car was returned, both people were friendly and helpful.
Cons: Didn't know about all the toll roads in Orange County, wasn't sure how to pay them without toll booths anywhere- had to call Alamo and ask about them as we had already followed our GPS on the phones and used them multiple times that first day- would have preferred to know about them before hand.