Cons: pick up location incorrectly booked poor visibility on website
4 agents at the counter and only 3 clients but nobody seemed to care about expediting customer line
23 Jul 2016
Pros: 1. I liked that they drove us to the airport at the end of trip. It was a very nice gesture.
2. Good car (Nissan Micra)
Cons: 1. The location is not exactly in the city where tourists visit and it's about 10 km from the airport. It was a bit inconvenient to pick up the car.
2. The rental office told us to bring the car back with the gas tank EMPTY. It is pretty stressful to attempt to bring the car back with tank empty. The norm, in my experience, is to receive the car with tank full and return the car with the tank full.
27 Aug 2016
Big car little price
Pros: I liked how quickly they responded to all my questions and concerns. They offered us a free upgrade. No hassle rental unlike some other companies.
Cons: The car was not that clean. We found several alcohol wipes under the drivers seat. The clearly did not work and the air conditioning leaked in the car. We advised them upon returning the car and they offered a discount on the original price for the rental.
9 Feb 2017
Cons: Didn't have the car we wanted or anything close even though the booking was made two days prior. Was offered a pickup truck and a van instead. I took the pickup truck initially but when it was brought around it smelt strongly of marijuana. We eventually took a dodge caravan. Halfway to our destination we noticed the smell of vomit inside the car. On closer inspection there was what looked like a patch of vomit in between the rear seats. There was also soda sprayed all over the side panels and various candy leftovers and snacks left in the seat storage-wells. To the staff's credit our flight was delayed and we did not arrive until 5 mins after their usual closing time and we were still helped. But the above issues could have been avoided if they were more organized. We'll use another company next time.
20 Feb 2017
Pros: They offer a personal service.
Always very nice to deal with.
27 Feb 2017
Pros: I always get either an upgrade or some other feature free when I rent through Entertise.. they provide clean, fast, reliable service.
3 Apr 2017
your first German customer in Montreal
Pros: your employees and the serve are excellent.
Cons: I rented three times in the last 5 weeks a car.
The 1. time you overcharged me.
4 Jul 2017
Pros: Leather seats
Cons: Extra fee for 2nd driver
13 Nov 2015
Nice experience, perfect personnel
Pros: Above all, the rental personnel who was very efficient and courteous.
Cons: The location is a little bit away from any public transportation.
The office itself needs a thorough shape up.
Pros: Fast efficient customer service at both ends of the trip.
Cons: Back seat was loose but they warned us but wasn't an issue for us as we only had 2 passengers.
31 Aug 2016
Pros: Car was in great shape.
Cons: Check-in was understaffed. It was a Canadian edition car, so the manual was only in (poor-quality) French - this would have been fine if the car were intuitive, but some critical things (headlights) were oddly set up.
21 Jun 2017
Great price and perfect little car.
Pros: Lots of room, great gas mileage and very good price.
27 Jun 2017
Nice Car, Poor check In experience
Pros: The car (the 2nd one we got) was clean and great to drive. The people at the HERTZ counter were very friendly and helpful.
Cons: 15 minutes after driving away with the 1st car from our downtown pickup, it developed a weird sound and feel on the right front wheel. We were on a bridge over the St. Lawrence River leaving Montreal so couldn't pull over. When we got off the bridge and pulled into a parking lot we discovered a bit of the undercarriage had come loose and was rubbing against the wheel. We called the 800 number and they offered to come out in 4-6 hours and tow us back to the airport which was 1+ hours further west from where we picked up the car. Finally convinced the phone support to find us another car at the downtown site we had just left. He did, but then when we gave him the address where the car was he said there was no such address. We were in the parking lot of a hotel and funeral home and had the address and cross street right in front of us. We told him we were not going to wait 4-6 hours for a tow and would catch a taxi back and pick up our replacement car. He told us to leave the keys under the seat of the car and leave it unlocked for the tow truck. I looked up our location on Google maps and finally when he had the postal code he said he found our address. We picked up our replacement car and left on our way. A week later when I turned my car back in, they couldn't / wouldn't close out my bill cuz they said it didn't show in their computer system what had happened to the car we had left in the parking lot. I have a 'preliminary' bill but I'm worried HERTZ will try and stick me with extra charges for their 1st car that failed.
2 Sep 2016
Dirty outside and inside
Pros: Car - new
Cons: Car dusted outside, inside - precels on seat, dirt on the floor
28 Jul 2016
Couldn't have been a better rental experience
Pros: Organized, quick, clean and courteous. Very good value!
22 Aug 2016
Pros: Nice car. Convenient location.
Cons: Slow checkin.
28 Aug 2016
There were no cars to pick up per our reservations
Pros: The people were helpless in the face of 12 groups all waiting for a reserved car but they were professional about it.
Cons: The fact that every group was left stranded for an hour and a half because Hertz had not delivered any cars to the site. It put everyone of us late for our plans.
30 Aug 2016
Cons: Car was filthy !!!!
5 Sep 2016
Cons: we received the car on a sunday very dirty and we had to buy our own cleaning material to be able to clean and use the car,which took us almost an hour.
The car smelled strong like Indian Herbs which was almost
imposible to remove.
Unfortunatly all the cars at this branch were really dirty,seems like the manager did not care about the cleaniness.They promised to reimburse me for the cleaning material we bought but till now it has not happened.
I would not suggests this location on Carier blv in Montreal.
Pros: This car rental place is off airport. The shuttle was 30 minutes wait so I took a cab. $17. Office was dirty, staff was sullen, and my "premium" car was a Honda accord, a little different than the Mercedes pictured. Gas tank was at 3/4. Lousy experience overall.
10 Jun 2017
Impossible to contact
Cons: Didn't say it wasn't at the airport. Then tried to call several times. They closed at 8!! Even when I
Told them we were arriving at 8
18 Nov 2015
Pros: They use Honda Civic sedans for their rentals.
Cons: It took 30 minutes for the shuttle to pick us up from the terminal upon arrival. Then another 20 minutes to get the car once at the rental office. They only had one guy serving the desk and he was also the guy that would run to get the cars out of the yard where they were parked. He was not courteous or friendly at all. The car was dirty and had scratches all over it.
The office was filthy, our car's low washer fluid light came on after 1 use, the tires were all 10lbs under pressure so we had to fill them at a gas station which cost us $3. Not a large sum of money but why should I have to pay for air?
If a rental company does nothing else they should at least check the oil, check the tires, check the gas, and wash the car after every use. It was obvious the was never done.
The price online said $151 but when we returned the car it cost us $265. I asked why the difference and he just grumbled because that's the cost. I will not be using Kayak or Economy Car Rentals in the future.
18 Jul 2016
Pros: There was nothing good about this rental car experience.
Cons: The shuttle bus didn't show. The number given to call the shuttle bus was a disconnected number. The man at the desk was extremely rude and unpleasant. The drop off location was at a different location than the pickup location and the directions/address given to get there was wrong. Horrible rental experience-do not rent from this company if you visit Montreal!
28 Jul 2016
Pros: Absolutely nothing to like.
Cons: This was disgraceful. I have rented cars and traveled my entire life, and have never wanted to write a negative review about anything before. But this company just begged for it. I reserved a car online in advance and read the fine print. Nowhere did it mention anything about car insurance and like any other company, one would figure that they'd ask if I'd like to take their insurance or not. Instead, as I'm standing in front of them after flying in from NY, they ask me for proof of car insurance to show that I had full collision coverage. Since I, like everyone else I know, keep my insurance in my car or at home, the gentleman tried to force me to take their insurance for $500...and pointed to a sign in the dingy office stating that...yet it was never posted anywhere else in advance. When I declined to rent from him, he told me he was charging me for the first day even though my reservation stated that I wouldn't be charged until I accepted the car. I wound up renting at the airport for the same price with a major company...and it took me 5 minutes to do so. Needless to say, I have spoken with my credit card company who will be fighting this charge for me. I would advise anyone to use a familiar company at the airport even if it is slightly more. You get what you pay for.
3 Oct 2016
Cons: Had my pickup at 8 am- called several times for my pickup between 7:45 - 8:20 am - no answer! Had to call corporate to get a hold of them. Waited for over 25 min for a pickup which never came. The gentleman from Discount next door politely offered me a ride (apparently this happens a lot with Economy) when arrived at the discount store, I had to walk over to the actual Economy store with my luggage. My car smelled funny and was dirty! When asked why the car was dirty - was told it's because it's the morning and they didn't have time to clean. Nonetheless, when I dropped off my car- I showed up 2.5 hours prior to my flight- the store was about to close (which is ridiculous !!) another couple had just picked up their car and we're coming back in to change company- their car was disgusting too... They walked over to discount! spend the extra couple of dollars- not worth the frustration...
12 Oct 2016
Cons: Arrived to the airport of my destination, called the number provided for pickup, no one pickups the phone for 30 min, took the taxi and rented elsewhere the next day. I have called the number earlier that day to confirm that someone will pick me up at the time of my arrival (6:40pm).
30 Oct 2016
This place is a dump
Cons: Super creepy rental office offsite from the airport. Don't be fooled by the kayak quote, with all the add ons you'll end up paying double. Guy releasing the car was so rude we almost walked out. Super sketchy business all around. Will never use this company again.
5 Dec 2016
Worse than expected
Pros: Car was fine and price was OK but higher than originally booked.
Cons: It had no washer fluid and windshield was dirty due to weather and road conditions. Tires were not inflated properly. Price ended up being $50 higher than online quote. Rental agent used the mandatory insurance excuse to charge higher fees even though credit card covered it.
6 Mar 2017
Pros: I was very disappointed with this company. I returned my car two hours later and the charge me 50$ more the than what I paid for three days.and the got hold on the deposit and on top of it the want to charge my card fort the bill I told just take from the deposit the didn't want to hear me
Pros: Counter staff were excellent and worked out a discount for returning a car to USA.
26 Jul 2016
Pros: It was quite fast di pickup the car, hower the personnel was not that kind.
Cons: The personnel did not transmit much trust in explaining the insurance details, our responsabilities and the Montreal rental area does not have much space to stop and put baggages in the car.
The car was not entirely full of fuel.
7 Aug 2016
Pros: Excellent service
31 Aug 2016
Pros: The rental agent took the time to write me step-by-step instructions on a paper map, so that i could efficiently navigate back to the states sans cell phone services.
Cons: The garage area in Montreal is very congested - no space or time for dilly-dallying. Though the staff handled everything quite well.
12 Mar 2017
Tried to upsell me
Pros: Car performed well despite being so small and easily blown by high speed winter winds
Cons: Attendant tried to upsell me despite already purchasing extra insurance
car was lightweight and older model, not ideal and quite scary during the winter storms and high wind speeds
21 May 2017
Cons: I ordered a compact car, but got an SUV. I'm not an experienced driver, so having such a huge car was quite uncomfortable. Also it consumed more gas than a compact would.
17 Jul 2017
Cons: It took one and a half hours to get the car. Even with the reservation !!!
10 Jul 2017
Double the quoted price
Pros: Car was clean, drop off at the airport was very fast
Cons: Price was double the quoted online price. We had to wait 45mins at pick up as no one was around
Pros: I picked the car at airport and was told I could drop it at any of the 2 locations downtown (with a map).
What they did not tell me is that those 2 locations are not in business anymore...After searching for a while and calling roaming at my expenses I found 1 new location.
This is basic customer service but Dollar just doesnt have it...
26 Sep 2016
Cons: We were quoted one price, when I went to pick up the vehicle it was FIVE times more expensive. I dropped the key off I thought I was paying the inflated price I had been quoted when I picked it up, $305 instead of just over $60. Later that day I received the final bill it was more than $500. It ruined a great trip. NEVER would I recommend Dollar Rental or Kayak!!!!!!!!!!!
29 Nov 2016
Montreal car rental
Pros: Quick pick up from airport, friendly service, fast processing.
15 Dec 2016
Pros: Car given as expected. Quick service. Insurance options were informed and not pushing to sell. Overall service was good.
31 Dec 2016
Extremely disappointed - Montreal Pierre Elliott T
Pros: - the car was clean
Cons: - I advised the rental office that I was arriving late by calling them. They told me it was fine. When I arrived they gave me a whole story about how I shouldn't pick up the car late.
- the rental was in Montreal, Canada (it usually snows quite a bit in December) and there was no snow brush in the rental I had to buy one
- windows were always fogged up - I've been driving in winter conditions for 25 years and never had such a bad experience
25 Apr 2017
Cons: cheap company which asks way to much for gos and insurance. Never again Dollar.
18 Nov 2016
Pros: The car offered was great and it was a smooth pick up and drop off.
Cons: Nothing really.
20 Jun 2017
Pros: The price was great, and the executive was very helpful.
Cons: They gave us the car with full tank gasoline, and were advised that we have to return the car with full tank. If it's not, then they will charge $3 per litre for the missing fuel.
Cons: The drop-off location was in the bottom level of a garage under a hotel. There was a door requiring a code, which I was not given, so I had to park on the street and go up to the hotel desk, who eventually sent a porter down to open the door for me. Once I got inside I found a budget office on the bottom level with the door open, but no employees anywhere to be found. After waiting for 15 minutes and not seeing anyone I decided to just leave my receipt and the keys in the car. I had not filled the gas tank and was hoping to ask the employee what the charge would be so I could judge if I wanted to take the car back out and find a gas station before handing the keys over or if it wasn't worth it, but obviously was unable to do that. Upon seeing my adjusted bill yesterday, I see that they charged me $122 for what could only have been at most 8 gallons of gas.
24 Jul 2017
Pros: I've done over a dozen car rentals in my life and without a doubt, this was the easiest and fastest I've ever had. No upselling, or trying to get my to pay for an upgrade when my reservation was out, I was driving within 3 minutes of walking into the place. They let me switch return locations by phone no hassles at all.
27 Oct 2016
Cons: drop off location had to be changed (too far). Drop off at main train station is ok but no dedicated Budget parking spot.
Cons: Sneakily tried to sell an upgrade for the only car available.
Fuel tank not full
Weird request of the parking lot ticket
No off hours return instructions
12 Jun 2017
Careful with overbilling and airport location
Pros: Car was good, clean. But didn't have size requested
Cons: Overcharged me. They don't give you a paper receipt; instead told me it would be emailed and then overcharged me. Beware.
Also, Pickup not convenient; difficult to find phone number to call and request van pickup, which seems to run infrequentlywhat
Pros: We rented a Chrysler town and country minivan and the car was clean and comfortable inside. Had navigation and plenty of seating and storage for 6 passengers and baggage.
Cons: We were told the car was being washed and prepared for us as we filled out rental paperwork for 30 minutes! Then when we walked down to the 5 level below ground to pick up the car we had to wait another 20 minutes as they cleaned out another car being returned and then cleaned our van. After driving the van out of the garage and picking up our passengers, the driver side sliding door didn't work. There was a problem with the locking mechanism - so once we got it locked we didn't use it the rest of our trip. Then there was this high pitched hissing sound coming from something near the dash on the drivers side of the car! We couldn't determine the cause and it continued all 4 days we had the car. We called the rental company once we reached our destination and they had no suggestion or offered no rebate for these issues. At least they didn't charge us for them!
Pros: Free upgrade to a really nice car! Great experience with Alamo, will definitely use them again. I have previously rented with Alamo, and, although I did not get a free upgrade at that time, I still felt they had good service and the car was as expected.
Car was clean and like new. I also appreciated that they do not try to oversell you insurance. Everything is fast and efficient.