On one of the flights, the situation became sufficiently frustrating that a passenger openly expressed their dissatisfaction. Despite these complaints, we did not observe any meaningful improvement or receive an adequate explanation. The fact that members of our group experienced similar conditions on two separate aircraft is particularly concerning. We recognize that cabin temperatures may vary during a flight; however, the prolonged discomfort and the apparent lack of an effective response significantly affected our travel experience. Passengers reasonably expect a long-haul international flight to provide a tolerable cabin environment. When multiple passengers raise concerns about their comfort or well-being, those concerns should be acknowledged and addressed professionally.
Good. Mm to I am always generally satisfied with Air Transat! 👍
Arm rests are too small and too close. No screens, movie selection was very limited and poor. Food is pretty much overpriced cheap convenience store food.
Crew was good, helpful. Flight ran on time.would have liked to take airtransat home to MTL. But the price back from San Jose Costa Rica was MUCH more expensive than the flight from MTL to San Jose c.r.
The on-board crew were professional and friendly and made the trip feel like we were taken care of well. The gate for the flight departure changed three times...not great but not terrible. Considering it was the day of the New Jalisco Cartel mayhem, we can't really complain.
Onward flight was okay. return from Lisbon was poor as we missed our flight due to a long line at the passport control. Air Transat made no effort to accommodate us even though we were at the passport control 40 minutes prior to the departure.
Thank you for making my first experience very enjoyable. You made it all very pleasant
Flying to a far away destination is a miracle in itself, so please take these with a grain of salt. The seats are a bit tired, and need a freshen up. The entertainment could be a bit newer, especially with all services available now. The food really is where we need help. But again, flying is a privilege, so all is good.
From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.
Airline Rep at Gatwick condescending and a very poor representative for this airline did request his name but he refused. Will certainty think twice to fly with this airline in future.
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
Food was excellent. Service was very good. Staff was very helpful to all passengers.
Your flight delayed at Heathrow n I almost missed my mother funeral.you idiots. I had to waste 10 hours in different airports. Thank your stars I'm not suing you.
Seats were old and dirty, for a long haul flight you expect to be able to recline and for the av to work properly. Choice for vegans was fruit….
The Virgin Atlantic crew was very good. However, the equipment was OK, the seats were OK, but her bags did not arrive with me. Two bags showed up a day later and I’m still waiting for my third back.
There should be a visible sign of Air Canada, because I walked all around and I didn't notice where was the desk, I was in a rush for the time because it was very difficult for me to find the D gate.
It was good, seating was a little tight apart from that all was well.
Very disappointed with how we left Heathrow, and the service from Air Canada. When food was given, I was skipped by the attendant, and when I went to tell him, he just dropped the tray of food on my table. Leaving Heathrow and landing in Montreal were bad, which is not Air Canada’s fault, but the service itself was not good.
I didn't use the entertainment feature. I can't fault that. That was my choice. I could have opted for a bigger seat. Again, my choice. The crew was excellent on all of my flights. I don't really fault the food choices. (I'm one that's grateful to eat). All of the flights left on time or arrived early or on time. Grateful for the assistance that I received when checking my bag at Heathrow. (It was early...hard to think)! I hadn't flown in 17 years. I would consider choosing Air Canada again in the future.
I find it hard to believe that Air Canada still cannot provide non dairy milks for teas and coffees even if they offer vegan food, if preordered. It is about time to stop discriminating against people who live a plant-based diet.
I couldn’t fault my experience in any way. The plane was clean, comfortable, plenty of legroom and the food was great. I will definitely fly air Canada again.
Crew members were very polite and prompt in service. Cooling was very comfortable for a long journey but it's seats were stiff which are uncomfortable for a long travel
Everything went well… I really enjoyed my trip to London…. ❤️🇬🇧🇬🇧🇬🇧🛬
Would not volunteer to check in my carry-on again, my bag was lost.
Crew and travelling on time was great. Seats are not very comfortable, it feels like I always had a bump in the middle of my back. I did not appreciate the experience of being put on stand by. When I registered online 24hours before my flight, to my surprise I found out I was on stand by as my boarding pass stated SBY . Even though I purchased my flight back in October and I did board the plane as expected, the airport staff told me 15 minutes before boarding that they were overbooked and the system randomly selects client to put them on standby. No reassurance, no concern and no apologies from staff. I did not appreciate being put through this unpleasant experience and the anxiety that came along with this.
In my first flight with Air Canada we sat in the plane for 4:00pm to 6:30pm. Finally we were asked to get off the plane and we were told the flight was cancelled after 7:00pm There was o clear explanation of what was the problem. I was booked without my permission on a Delta Flight at 7:30pm that was leaving at 8:00pm and I still had to go get my luggage(my final destination was Rome with one stop in Toronto. The luggage claim for Canada was closed so had to return to finally get it on the luggage belt.. Of course I missed the Delta flight and all the next day flights were booked. I also lost what I paid for my stay in Rome because I did nt cancel in time. A complete nightmare.
The flight was delayed 7 hours and we were given 10 euros vouchers. This is ridiculous. The crew was not nice at all, they just did their job with serving food and drinks. Did not even apologize for the delay!!!!
full flight, could use more room....leg room fine seats tight
Overall great flight experience- on time, lots of food and movies.
bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.
Great flight. Left on time, not very crowded. Quiet and the right temperature.
Boarding is as always an issue. Slow and long boarding time.
Le personnel attentionné et trilingue, la tranquillité du vol. Aucun aspect négatif
Not much leg room. The person in front of me had her seat reclined throughout the flight— made it very difficult to get up. Staff was excellent and worked very hard.
It would be much improved if the crew didn't force me to ride with my seatback up on an eight hour flight. What’s the point of a reclining seat if you’re forced to sit in the fetal position?
Horrible experience. They broke the handle of my checked in suitcase and then refused pay for damages
A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.
I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.
The onboard service was fantastic, really in a class of its own
Everything was fine except not posting the gate number until 14 minutes before boarding. In an airport the size of Heathrow, that was unacceptable.
The least comfortable business class seat I have encountered for a while - very very firm when reclined making sleeping difficult. Cost cutting is visible everywhere - no offer to refill drinks (the wines were not good - so no real issue there :) ) Just not worth what BA charge
I had paid for my family to sit together on the plane. When we got to the plane this wasn't the case and we were separated. meanwhile the lady sitting next to me told me how she didn't pay and were all sitting together
Usual friendly BA crew who were helpful and so kind to the kids. New business class cabin combined with 787 makes for a really enjoyable experience.
The design of business class is absolutely horrible. The flight attendants have to cross in front of passengers to pass the food. Passengers have to crawl over other passengers to get to the bathroom or to get to their bag. It’s shocking!! The flight attendants however were superb!
Better and more attentive crew and more food options. Leg space is very tight.
