Cons: The insurance through Kayak website is deceiving. It should be stated it has nothing to do with Enterprise Rental.
13 Mar 2017
Love renting from Enterprise
Pros: Very personal care and attention to my needs, quick check-out and easy check-in. Office staff very friendly and helpful.
29 Sep 2016
Pros: Friendly, helpful service.
12 Oct 2016
Pros: good customer service
Cons: Gave me a car that was bigger than the one I rented. More gas money.
8 Nov 2016
In the Parking Lot
Pros: I wasn't late to work.
Cons: Met me outside in the parking lot, used an ipad to check me in: OK
Needed my licence and credit card: Its been raining, its wet outside, my arms are full. I have to put my bags on the ground.
Gave me a Toyota that had not been cleaned. Dirt on the back seats, debris on the floor. I'm told "Oooops! Wait here."
Returns with keys to a "free upgrade" an SUV (GAS HOG).
Realized later I was overcharged. Called to ask :
"Sometimes that happens - did you checked in on the ipad?"
The SUV is a Jeep, clunky and uncomfortable. I tried to swap it out later in the week. Learned this location owns their vehicles & don't always have the options that show up on websites.
Pros: Perfect car for our needs, easy to drive. The people we dealt with on both ends of our trip were very helpful and curteous.
5 Sep 2017
Additiinal fees were charged without ever being discussed
Pros: Car performed well and met our needs.
Cons: Took over an hour of waiting in line to pick up car as the staff was slow. They rushed through the contract process and we were not informed about additional fees that were charged. Car exterior was not clean. When returning the vehicle additional fees were not explained as well. Will never rent from this location, or from Avis again.
Pros: Peppy little car, wonderful to drive. Straight forward pick up and drop off. Like that we had unlimited miles and economical on gas. We were d going to be charged for an extra day sure being two hours late at drop off, but they got the time wrong on pick up and we were an hour late, and amended invoice
26 Sep 2016
Don't count on anything but bare boned essential
Pros: Car was clean
Cons: Huge push and advertisements for GPS. None. No maps, no instructions or help with car.
Stripped out manual,
29 Jul 2017
No Car Available Location Owner Agressive
Cons: Despite reserving a vehicle online, there was no car available to pick up. The owner of the location berated me on the phone.