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Pros: Great crew, good in-flight movies. Good food.

Cons: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.

Pros: There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her.

Pros: Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific.

Cons: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.

Pros: Some of the crew were great but some had some sort of attitude problem

Cons: Better food for the morning portion

Pros: Nothing... terrible experience. I’m 6’.3” tall absolutely no legroom. I verything was for sale during the 9 hours flight. Not even some free water. The cabin crew members were unfriendly.... nasty!

Cons: This airline need to go out of business ASAP.... very poor customer service.

Pros: Crew great, seat comfortable (Hi Fly)

Cons: My wife and I had a long gap between hydrating and wished the crew could have offered beverage service more often.

Cons: They didn't offer any beverages at all for a 10 hour flight! Not even water.

Cons: Flight delayed by over 4 hours. Took another flight

Cons: Got severely delayed. Poor customer service

Pros: Short, sweet, uneventful

Pros: The entertaiment movie & one of the crew very caring towards elderly

Cons: No delays

Cons: The plane was older and the screen was very small.

Cons: staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.

Pros: My trip had two legs, Austin to Heathrow and Heathrow to Riyadh. The crew from Heathrow to Riyadh were great. I wish I could say the same about the crew from Austin to Heathrow.

Cons: Overall, the flight was fine. My comments are relative to BA 1st class. At best, I would rate it in the middle of the business class flights I've flown on other airlines. There is nothing about the experience that is actually 1st class from a separate lounge, to boarding, to in flight meals. The seats on my planes were worse than Turkish Airlines Business class (among many others). Storage around the seat is also FAR worse than other airlines products,even in business class. I had taken the same flights in November and 95-98% of the entertainment options were the same. There were, maybe, 2 new movies and 2-3 new documentaries/TV shows. The in seat charger only worked on one leg. Several meal options were "sold out." Mediocre at best.

Pros: Great Friendly Cabin Crew

Cons: Entertainment System Poor choice of films - Bad Sound System

Pros: Comfortable seats!

Cons: Dublin was difficult off boarding, had to take a bus and multiple multiple steps and escalators. Difficult for people trying to connect in under 90 minutes

Cons: I booked a business class, round trip ticket, only to find out that one of the legs was not.

Cons: Seat could have been a little more comfortable, but overall it was fine.

Pros: The crew were great ( very helpful). Comfort ?

Cons: Plane late due to electrical failure. Manchester airport, stuck on bus because driver couldn't open the door.

Cons: The Florence Airport has difficulty with baggage. Had to wait for over an hour.

Pros: All seats were very comfortable and spots where I can view everything and crew were awesome.

Cons: Local travelers should be offered even water.

Pros: Friendly crew. Great phone support.

Cons: Online check-in was very messy - not available. After contacting the phone support, it was possible.

Cons: Boarding was awful

Pros: Staff was very friendly and loved the food.

Cons: For economy class, nothing.

Cons: A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable.

Pros: Great flight

Pros: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Cons: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Cons: Just the entertainment. Movies could be slightly better not a critic just a suggestion

Pros: The flight was quite comfortable.

Cons: I find it hard work doing such long flights these days.

Cons: Arctic char looked like it really was salmon. Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great. Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around.

Cons: Flight was delayed 40 minutes and arrived 2 hours later.

Pros: La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno.

Pros: They hand out wine like it's candy

Cons: Also, they hand out wine like it's candy - be careful!

Pros: It was an uneventful flight. The entertainment system worked well and food was good.

Cons: The lights kept coming on every few minutes making sleep nearly impossible.

Pros: Everything

Cons: Nothing

Pros: The plane ✈️ itself the attendants . The entertainment on board. Really great

Cons: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.

Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Pros: The crew was informative

Cons: Inflight sandwiches

Cons: Still don’t have my luggage yet

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: The crew.

Cons: The time between flights.

Pros: Crew good and seat OK but not exceptional for business class

Cons: Food was average - main course could have been better. Range of movies ok but not great

Pros: With my little boy the seats were so uncomfortable cause of the engine. But the rest was great.

Cons: Great crew this time.

Cons: Food, entertainment program, pillows and blankets would have been nice,

Pros: Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants.

Cons: Honestly can’t think of anything!!

Pros: They crew were super amazing the food was delicious

Cons: Well I’m tall and I was having a little trouble sleep

Pros: Crew was generally nice and caring.

Cons: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.

Pros: The crew looked after us well

Cons: It was all good

Pros: the crew was very polite and professional.

Cons: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.

Cons: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.

Cons: No movie on a long flight?

Cons: Not cancelling flight and informing us of this at 12.04 am. Making out it was due to bad weather and persistently lying about this to avoid refunding the cost of the flight. Which meant I had to apply for a refund through the ADR. Disappointing handling at the airport. Very unsupportive. This was a shame as the flight itself was excellent. Comfortable and great in flight entertainment.

Pros: Zero frills. Not a glass of water, a set of head phones or glance of the staff unless you paid for it. You get what you pay for and nothing came without a cost

Cons: More leg room would have been nice. Maybe one complimentary drink for over a 7 hour flight. Don’t forget to fill up your water bottle

Cons: They couldn't check my luggage all the way to Tallinn. Ot was a real nuisance picking it up, waiting two hours for Air Baltic to open so I could check in and through security again. Not pleasant! Also I booked with Norwegian, but we flew in a less comfortable plane.

Pros: Seats not that good need softer seates for long haul flights

Cons: Dissapointed that my flight info screen does not rotate and update the screenshots like they used

Pros: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane

Cons: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation

Pros: The crew was very nice.

Cons: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.

Cons: More comfortable seats