Pros: Easy to pick up and drop off car. The GPS was especially helpful and easy to figure out as I've never used one before.
23 Nov 2015
Slow return process
Cons: Very slow to get car checked back in and waiting for receipt. Almost missed my flight (I was running late, though). It took about 7-8 minutes for the whole process.
30 Nov 2015
Cons: All the hidden fees
29 Dec 2015
19 Jan 2016
Bate and Switch!
Pros: Easy to get out of there. Was helped right away, handed the keys and was on my way in a clean car.
Cons: When I gave the time that I would be dropping off the next day, I was handed the keys and told how much my total would be. When I looked at my receipt, I found that I was charged for an extra day, plus all taxes and fees that go with it. Although I stated exactly when I was bringing the car back and was given a total based on this, they failed to mention that because it was a few minutes after 24 hours since I picked it up, I would be charged for the extra day. And to top it all off, the representative on the phone that explained this to me today was rude and condescending
14 Feb 2016
Suspicious gas gauge and too much up selling at th
Pros: Car was clean, if somewhat loud
Cons: The "up selling" was too much. The counter guy pushed hard to sell me a $60/day "protection" package on a rental that was nominally $10/day. Because it was snowing, I opted for the collision damage waiver - again more than 2 times the cost of the car. As we had packed in and were getting ready to pull out, he told me that the car handled poorly in the snow.
And there was something off about the gas gauge. We got the car and it read "full." We drove a total of 49 miles in an economy, fuel-efficient car. On the way back to the airport, it still read "F" but we stopped at the gas station that was about 500 yards away from the rental return and filled it until it shut off - it took 2.5 gallons (surprising for 49 miles in a fuel-efficient car). Then in driving that 500 yards, the gauge for the first time dropped below the "F". Dollar then charged me $13.99 as a "refueling service fee" to supposedly fill the tank, and refused to credit it back when I protested. There was definitely something suspicious in how that was handled.
Our $10 economy car rental ended up costing about $70 for about 17 hours and 49 total miles by the time all was said and done.
26 Aug 2016
very easy pickup
Pros: The car had great gas mileage and we were able to pick it up with no problems and minimal wait from the airport.
7 Sep 2016
Cons: He sold me on the pre paid gas and I barely used a half a tank so I was out that money. I was told I would get refunded back for any money that I didn't use
20 Sep 2016
Pros: large vehicle
Cons: It was not a car and it smelled like smoke
27 Sep 2016
Pros: They ripped me off. Filled up the tank with gas 1 mile from the airport, but still charged me a $30 premium.
Pros: Big newish car, easy drop-off, very low rate.
Cons: It was a Jeep Compass with a very small engine. Therefore the car was struggling sometimes with even basic highway acceleration. Other than that everything was great.
8 Nov 2015
Cons: I reserved an economy car to save gas . The person at the counter said they were all out of the cars , and the only vehicle a big car. She was very rude and said either I take that car or find another rental car place.
11 Jul 2016
If you don't care that they give you more than you
Pros: Giant Jeep rental at small car price. With all the other rentals across from the terminal.
Cons: Return sign hard to see, had to drive around again? Seriously, that was my only complaint....
12 Sep 2016
New car experience
Pros: Sporty little red Jeep, was a different driving experience for me. It was fun to drive and easy to adjust seat and mirrors. Good visibility and I felt comfortable in it right away.
Cons: The vehicle, despite giving the appearance of a 4x4 off road potential - it did not have a lot of guts. 4 cylinder with no overdrive left us knowing this would not be our choice of a full time car. But it was still a great choice for a change of pace and it served our needs well.
14 Sep 2016
They forgot our child car seat
Pros: Price seemed good, but can't rate anything else as we cancelled our reservation due to a major error on Payless' part.
Cons: Landed after midnight to find out they'd forgotten a car seat for our youngest child (which I had called and specifically ordered several days prior). Fortunately one of the competing rental services was still open, so we were able to cancel the Payless reservation and switch.
18 Sep 2016
It was perfect
Pros: Price, quality, service
19 Sep 2016
Cons: They didn't have a car for us despite having a reservation. We had to go to another company and pay twice as much. I was very upset about the situation. I'd much rather pay a few dollars more for reliability
25 Sep 2016
Payless at Pitt
Pros: Friendliness and efficiency of staff
Cons: Up charge of $10 to allow my husband to drive
Pros: Easiest time I've ever had getting the car - took a couple minutes - maybe less. Wish it was always like that.
And friendly service! I was in Pittsburgh - they were extremely nice and helpful.
12 Jul 2016
Cons: Windshield had something that had dropped down it and wouldn't clean off (maybe wax?). Made it hard with evening sun glare.
6 Sep 2016
Best location lately
Pros: Fast checkin, quick pickup, friendly staff, easy return. Overall best rental company/location I've had in years.
Cons: Nothing. 100% positive experience.
12 Sep 2016
Overcharged by $174
Pros: Car was good.
Cons: The receipt I signed said the total would be $145. I was charged $308. I called and was told they had accidentally charged me for an extra day and at twice the rate I should have been charged at. They said my new total was $134 and the rest would be refunded. It has been several days and I haven't received a refund.
16 Sep 2016
19 Sep 2016
Pros: Rented economy,they were out . gave us a Ford edge suv. Very nice
Cons: I reserved a car a month in advance from the Pittsburgh Airport. When I got there, I was told that the reservation was not made for the airport but from their corporate center, which was closed (at 4:30pm on Saturday!). They could only give me a same-class car for 3 times the price ($150 for 2 days, versus $45 for 2 days), because the US Open golf tournament was in town. I went to another company and got a slightly better rate, but ended up getting a car for $120. Very disappointing!
13 Jul 2016
Pros: guy who checked me out was very cheerful and helpful. Especially nice at almost midnight!
Cons: Drop off was closed!
28 Aug 2016
Pros: Quick and easy drop off at the airport.
10 Sep 2016
Cons: They only accept credit cards at the airport rental counter which was unexpected and not outlined in the booking. I do not use credit cards so I did not get my rental and already paid the insurance online which the rental counter could not refund.