Cons: When I asked if I could pick up the vehicle an hr earlier than scheduled, it took 4 phone calls to get someone at the location to answer the phn. I was able to get the vehicle early but it meant I had to go to another budget location for the car. Upon my return, noone was at the counter working even though they were "open:" and I waited an hr before giving up and leaving the keys in a drop box. Also, Budget charges an additional full day of feesa if you come bk even 30 min past your original rental pick up time!
3 Dec 2015
Dirtiest environment ever!!
Pros: The minivan itself was comfy, and the manager of the rental office was easygoing (also very poor customer attentiveness overall).
Cons: The office was filthy, dirt on furniture, floor, all surfaces. It is a ramshackle, tiny office with no working toilet (my two year old needed to pee!), and my kids literally touched the door and windowsill & had black hands!
The service manager was on the phone when we arrived, didn't even acknowledge us with eye contact until the phone was replaced, then said, "I'll be right with you, this is an important call," and disappeared with his cell phone into a back room. There was nowhere for my kids to be safely and the office was SO dirty! Gravel parking lot directly out the door with large rental trucks coming in and out...scary for children. Then when he came out he was reluctant to expend any effort...the minivan had huge damage spots "Well, it's a rental car," he said. The interior was dirty too. There is NO short or long term parking on site, so I had to put car seats in while huge trucks are arriving and leaving. He didn't show us anything about how to work the seats, song was there for an hour and had to go get him twice to explain things. Then had to drive around the corner with my own car to search for street parking...horrible. Drop off was bad too - he literally just took the keys, but didn't do a damage check in front of me and I'm afraid he'll claim things that I didn't do because the whole operation there is chaotic and seems sheisty. And we hardly saved any money for all the inconveniences.
10 Apr 2016
Pros: I was able to pick up a car quickly in town and the company was willing to come get me during business hours.
Cons: The drop-off at the airport is extremely inconvenient. There is no public transport to that location. The pick-up was in one place and the drop-off was in another which is a major hassle with all rental agencies that use this situation.
21 Jun 2016
Pros: Brand new vehicle. Excellent customer service at point of rental
12 Sep 2016
Too many up sales.
Pros: Convenient location and unlimited miles.
Cons: They try too hard to up sale you. If you refuse the up sale offering they use a negative psychological sales remark like "is that too much for you"? If you refuse all their up sales, they assign you the worst car on the lot. The car I received had a very bad hesitation when accelerating from a stop and had terrible road noise.
18 Dec 2016
Place was closed
Pros: I like the online service. It's intuitive and efficient.
Cons: KAYAK allowed me to book a car rental at 12 at Budget Car Rentals on 2800 Broad St, San Luis Obispo 93401. However it did not take into account that it closes at noon. I had to go to a different location only to find that my debit card would not work because I have not yet opened a credit account with my bank. If it wasn't for Enterprise, I would not have been able to drive to San Jose and get on my flight.
28 Jan 2017
Quick and easy at a great price
Pros: Got a free upgrade to a larger vehicle.
Cons: Went back to pick up an item we left in the car, and the office was closed in the middle of the day.
5 Mar 2017
Pros: The car rental was challenging. Not many cars were available. The car rental closed after noon on Saturday requiring me to rent from an airport location and pay extra fees.
Cons: The car drove well, but the air conditioning was pumping HOT air! On a HOT day this made driving very uncomfortable. It would have been helpful, and more enjoyable, IF someone had checked this out before renting us a car to drive in Southern California.
1 Jul 2017
Cons: We waited an hour to get the car due to the office being closed for a lunch break. We ordered a compact and got an economy.
24 Jul 2017
Horrible Customer Service
Cons: I made a reservation and received a confirmation number. I drove to Budget and was greeted by the sales representative with "What can we do for you? Because as you can see we don't have any cars in the parking lot". I explained I had a reservation for an 8:30 pick up and she told me they had no cars available despite my reservation. She then went on to tell me that in small print on the confirmation it states that despite making a reservation they do not guarantee a car will be available and "most people don't read it". I later reviewed the confirmation and no such language was used anywhere. I will not be returning to Budget.
Pros: Sam M did her best to make things right for us. She called the LAX Avis and requested a refund.
Cons: I need to keep checking my bank statement to see if the refund has been processed. 24 hrs later, it had not been processed.
10 May 2017
Quick and Easy
Pros: Easy to return the car and check out. Avis rep was friendly.
23 Aug 2017
Pros: Employee was friendly when he returned.
Cons: At drop-off, employee was away from the desk with no sign of when he'd be back.
13 Dec 2016
Pros: Good customer service, fast and painless
Cons: They alway try to sell you insurance.
29 Aug 2016
Location and car
Cons: The location on the website is WRONG. Totally unacceptable. It took me an additional 10 minutes to drive around confused, park, look up the phone number, then back track to the correct location.
Ford Focus = terrible car
Pros: service and the agent was very helpful. car was great easy check in at airport THanks
18 Jul 2016
Cons: No window washer fluid, I bought some.
The inside front windshield was very dirty.
5 Aug 2016
Rogue rides well
Pros: The acceleration on the rogue going through the hilly roads
Cons: I wasn't informed that I didn't have unlimited miles
8 Oct 2016
Pros: Great customer service. Great car options
18 Oct 2016
Pros: The employees at this enterprise were exceptional!! When we first arrived they were very welcoming. While they looked up my reservation they asked us what were our plans and made nice conversation. It seemed like it was a busy day for them since we had to wait a few minutes for our rental and they ended up giving us a free upgrade. For the 3 days we were there we never had a problem with the car. Upon returning the car, Mike offered to get us a ride to the airport free of charge but our flight was until much later so he allowed us to keep the car until our flight again free of charge and told us that we can return it to the enterprise at the airport which made it so much easier for us. It was a very pleasant experince renting from enterprise.
16 May 2017
Pros: Great service as usual
Cons: Company needs some provision for Sunday car return
19 Sep 2016
great service and convenience
Pros: They were quick to fix my reservation error and we were on our way.
23 Nov 2016
Pros: The staff is friendly and the return process was super easy.
5 Dec 2016
Pros: I like the fast service
Cons: Thr cost of the car said it was gonna be 50 and they charged me 97 ridiculous
Cons: They need to get their pricing right. I was quoted a price online. When I phoned up to confirm the rental they gave me a different price if I picked it up across the street at the Hertz office. When I got there it was another price. Then when I got home it was the price I signed for plus $200.00. Mad Now. I called up Hertz and they told me it is for a deposit and it was refundable. Really where was that in the contract. (Not) When was I told that (never).
I rent a lot of cars maybe not again from Hertz.
23 May 2017
Pros: friendliness of the staff, quick help
Cons: location of the off-site office is inconvenient, especially since right outside of the airport there is no sidewalk, so we had to walk on the side of the freeway to get to the driveway of the office plaza.
20 Aug 2017
Pros: Cute car and easy pickup
Cons: I was never once told that they would take a $200 deposit, just on the phone and at pickup that they would run a credit check. Both times they never mentioned money and I know this because that was my gambling money for my reno vacation. They just took it without asking and ruined my vacation.
On top of that, they did not go over the car at pickup and did not tell me I had Sirius. They did not say what to do with the car at after hours drop off and customer service had no idea and tried to transfer me to roadside assistance for the answer but after 20 minutes on hold I hung up, made a guess and hoped for the best. I will not rent from them again.
48 travellers who hired a car in San Luis Obispo gave the car agency they used an average rating of 7.2