St. Augustine car hire

Cons: Polite service

Cons: When making reservation, there was nothing saying there would be an extra charge of $15.00 a day for an additional driver. The rep said there was nothing he could do to waive the fee and since I reserved through Kayak, they would have to be responsible for refunding the fee. Haven't contacted Kayak yet due to preparing for Hurricane Irma which will soon be upon us.

Cons: Car smelled, was somewhat dirty, windshield was dirty inside and out. There was no windshield wiper fluid and the change oil light came on halfway through the trip.

Cons: Taking the seats out of the mini van (no stow and go on the Toyota)

Cons: The car had an ant infestation problem. Every time I shifted to drive it went to the load gear. I picked it up in St. Augustine, not JAX.

Cons: car was delivered very dirty on inside. previous renter laft medication and apparently got sick in the back seat.

Cons: Nothing

Cons: Pick up at Walmart ,disorganized Staff very nice , but confused over location of the car , Car was parked in general parking areas, took 20 minutes to find the vehicle

Cons: Great car, no complaints.

Cons: The reservation I made was not met. I will not be using Kayak in the future.

Cons: The desk person was on a personal call for 10 min on her cellpohone, while I waited to be served. I understand you have family but you are on the clock. Take the call on a break. I was also never told about the holding fee.

Cons: I can't really complain about Budget at all. The car was small and caused my pain condition to flare up but most cars do that to me, so it isn;t their fault. It was clean and relatively new.

Cons: Charged for full tank of gas when I could have refilled. Person at Budget counter said Orlando would have been out of gas which was not true. Therefore my rental cost nearly doubled as charges $31.00 usd for gasoline and tank was still half full.

Cons: No one at desk when we arrived. Had to wait half hour at least. Rates much higher than normal !! Car smelled very smoky. Tire pressure was low.

Cons: Lack of signage. The Budget rental desk is inside the Walmart, so I was confused when I arrived at the Walmart parking lot and didn’t see a Budget car rental location. I had to call to find out where it was.

Cons: First, the pick up location was an address that led to a Walmart. No signs outside about Budget anywhere. No instructions in the confirmation email about walmart either. It took us forever to figure it out. The representative told us Walmart won't let Budget put up a sign outside. Well, at least send instructions to the clients about where to find the location. Second, car smelled bad. It had over 25000 miles on it, so it is older.

Cons: It was easy to pick up and easy to drop off so there was nothing that I did not like about this rental car and company.

Cons: I had to return my rental from Hertz and switch to a rental from Budget, I talked to the front desk agent at Budget and she advised me to return my car from Hertz first. The desks were about 10ft away from each other mind you, after the return to Hertz I walked over to Budget and they were closed down because they apparently switched there hours to earlier times on Saturdays (which wasn't stated on the website). So my reservation and me being there did not mean anything to them, they just wanted to get out of there on time and left me stranded in the airport and was forced to rent at top dollar through another company, instead of costing me $41 for a 24 hour rental it cost me $120. I have never been so irritated with a business in my life.

Cons: Tried to give me a urine soaked car.

Cons: Well...we actually couldnt get a car. We booked the car nearly a week in advance, about a qeek after hurricane matthew came through. I understand that weather can have an effect on businesses, so that ia t the issue.... Apparently the guy working in the offoce called an left a message 2 hours before we went to pick the car up. I hadnt heard the message at that point. We got to the office and entered, but no one was there and there was no sign on the door. Totally unlocked and empty....so we waited a few minutes, and then i called the office. The guy had had the phone redirected to his cell, he said he would be back in ten. When he arrived he said, "how did you get in here?" and said "oh, thats not good" upon finding that the door hadnt been locked. After we had already been waiting there for 10-15 minutes, he says "didnt you get my voicemail? We dont have a car"... He was extremely unhelpful, and when we asked about public transport he said he "doesnt know about it" because he "has a car". We were intending on using a car to get to orlando, so it wasnt just a sight-seeing or convenience thing. We ended up taking an Uber that was harrowing and cost $100. When I later listened to the message (I was too mad at the time), the employee had said something to the effect of "we dont have a car for you right now, call back if you want us to keep looking for one, if you still need it". What?!?! This is the problem I have- surely Hertz would have known there wasnt going to be a car for us more than 2 hours in advance??? Surely the company policy for advising clients that their entire stock of THE ONLY thing they have to offer and only reason for business is gone is not ONE unprofessional and vague voicemail? I have never been met with a less helpful employee, and would have thought that he might have tried to help us find a substitute form of transport... Dealing with Hertz will hurt your brain, basically.

Cons: Car wasn't ready when I got there 30 minutes early. Rental agent was a bit, shall we say, grumpy.

Cons: The man gave me the wrong car because he had no other cars in stock yet I reserved the car a month or more ahead of time. Which should have been plenty of time to get the car I ordered. I had paid for a full-size but was given the smallest compact car. He had no sympathy and gave no compensation for the wrong car. Plus there were fees I had no idea about other than the underage fee. I will never be renting from hertz again. They lack in customer service and I do not like that I was given I different car than I had paid for!!!!

Cons: No windshield wiper fluid

Cons: After booking and pre-paying for a rental car, showed up at Hertz to find out there were no vehicles available. So not only being left hanging, had our bank card charged and was told it would be three weeks before credited. Not happy at all!! There will not be a positive reference from us for either of the companies And am looking for the prompt return of our funds.

Cons: All in above-mentioned statement.

Cons: Even though we had a reservation, they didn't have any cars! Now waiting for a refund that isn't happening too quickly!

Cons: The car was not available at the time of the rental.

Cons: I wasn’t told about a Do Not Rent list when I went in a month ahead of time, I was kept on hold and hung up on for more than three hours, I lost a job opportunity because I wasn’t able to leave until six hours after I rented the car, I had mechanical issues and was treated like I was the issue by customer service, no manager available when I switched to another car nor when I turned in the car. Worst experience of my life and I have no way to make a formal complaint.