St. Augustine Car Hire

Cons: The desk person was on a personal call for 10 min on her cellpohone, while I waited to be served. I understand you have family but you are on the clock. Take the call on a break. I was also never told about the holding fee.

Cons: I can't really complain about Budget at all. The car was small and caused my pain condition to flare up but most cars do that to me, so it isn;t their fault. It was clean and relatively new.

Cons: Charged for full tank of gas when I could have refilled. Person at Budget counter said Orlando would have been out of gas which was not true. Therefore my rental cost nearly doubled as charges $31.00 usd for gasoline and tank was still half full.

Cons: I had to return my rental from Hertz and switch to a rental from Budget, I talked to the front desk agent at Budget and she advised me to return my car from Hertz first. The desks were about 10ft away from each other mind you, after the return to Hertz I walked over to Budget and they were closed down because they apparently switched there hours to earlier times on Saturdays (which wasn't stated on the website). So my reservation and me being there did not mean anything to them, they just wanted to get out of there on time and left me stranded in the airport and was forced to rent at top dollar through another company, instead of costing me $41 for a 24 hour rental it cost me $120. I have never been so irritated with a business in my life.

Cons: Tried to give me a urine soaked car.

Cons: The car didn't ride smooth , thought it might stall .

Cons: Car had hesitation issues.

Cons: Literally stranded in Florida and despite booking my car months in advance I was told I could not pay with a debit card OR cash. Credit card only! Would not mind so much as the fact the attendant pretty much didn't care and did nothing to help rectify the situation. I was told to literally go find another car rental service, despite the fact I told the attendant I would be stranded with no help without a car. I had plenty of money in my account, which is why I offered cash, but was denied. thankfully there was a Hertz, who was super helpful and got me a car in minutes with my debit card. Never using Budget again!

Cons: I had no flexibility to shorten the rental period. It would have cost more, even thought it appears I was paying a daily rate. Not a big deal, but would have liked to change it. The car was dirty, found another renters empty sun glass case in the car. Outside hadn't been washed before giving us the car.

Cons: Glove compartment had sand and sea shells from another renter.

Cons: Well...we actually couldnt get a car. We booked the car nearly a week in advance, about a qeek after hurricane matthew came through. I understand that weather can have an effect on businesses, so that ia t the issue.... Apparently the guy working in the offoce called an left a message 2 hours before we went to pick the car up. I hadnt heard the message at that point. We got to the office and entered, but no one was there and there was no sign on the door. Totally unlocked and empty....so we waited a few minutes, and then i called the office. The guy had had the phone redirected to his cell, he said he would be back in ten. When he arrived he said, "how did you get in here?" and said "oh, thats not good" upon finding that the door hadnt been locked. After we had already been waiting there for 10-15 minutes, he says "didnt you get my voicemail? We dont have a car"... He was extremely unhelpful, and when we asked about public transport he said he "doesnt know about it" because he "has a car". We were intending on using a car to get to orlando, so it wasnt just a sight-seeing or convenience thing. We ended up taking an Uber that was harrowing and cost $100. When I later listened to the message (I was too mad at the time), the employee had said something to the effect of "we dont have a car for you right now, call back if you want us to keep looking for one, if you still need it". What?!?! This is the problem I have- surely Hertz would have known there wasnt going to be a car for us more than 2 hours in advance??? Surely the company policy for advising clients that their entire stock of THE ONLY thing they have to offer and only reason for business is gone is not ONE unprofessional and vague voicemail? I have never been met with a less helpful employee, and would have thought that he might have tried to help us find a substitute form of transport... Dealing with Hertz will hurt your brain, basically.

Cons: Car wasn't ready when I got there 30 minutes early. Rental agent was a bit, shall we say, grumpy.

Cons: The man gave me the wrong car because he had no other cars in stock yet I reserved the car a month or more ahead of time. Which should have been plenty of time to get the car I ordered. I had paid for a full-size but was given the smallest compact car. He had no sympathy and gave no compensation for the wrong car. Plus there were fees I had no idea about other than the underage fee. I will never be renting from hertz again. They lack in customer service and I do not like that I was given I different car than I had paid for!!!!

Cons: No windshield wiper fluid

Cons: After booking and pre-paying for a rental car, showed up at Hertz to find out there were no vehicles available. So not only being left hanging, had our bank card charged and was told it would be three weeks before credited. Not happy at all!! There will not be a positive reference from us for either of the companies And am looking for the prompt return of our funds.

Cons: Vehicle's seats very very dirty - luckily this a business trip for just me. I was told they had it detailed but the dirt would not come out. There seemed to be no concern for the condition of the vehicle. I was told the vehicle had 3/4 tank of gas. When I checked the check out sheet it said the vehicle had a full tank of gas. When I got to the car it had a 1/2 tank. I had to go back inside to have this corrected as no one when out to check the car with me.

Cons: car was delivered very dirty on inside. previous renter laft medication and apparently got sick in the back seat.

Cons: Nothing

Cons: Pick up at Walmart ,disorganized Staff very nice , but confused over location of the car , Car was parked in general parking areas, took 20 minutes to find the vehicle

Cons: Great car, no complaints.

Cons: Polite service

Cons: When making reservation, there was nothing saying there would be an extra charge of $15.00 a day for an additional driver. The rep said there was nothing he could do to waive the fee and since I reserved through Kayak, they would have to be responsible for refunding the fee. Haven't contacted Kayak yet due to preparing for Hurricane Irma which will soon be upon us.

Cons: The car had an ant infestation problem. Every time I shifted to drive it went to the load gear. I picked it up in St. Augustine, not JAX.