Cons: Everything else. Dirty car, long waits at the counter, poor service. Spend the extra dough and go with a real rental agency.
1 Nov 2015
Pros: That there is more than one car rental company to choose from so I can pick any other company instead of Budget.
Cons: The car was too low. The telephone number Budget provided to extend the rental time was for Avis. The agent, Freddie, called me a f*@ing idiot. I will never rent from Budget.
14 Nov 2015
Cons: The shuttle driver was constantly hitting the brakes and starting quickly, very uncomfortable driving from the airport to the pick up location. The representative that helped us never smiled never made eye contact was deceptive in her techniques and overall did a terrible job taking care of us. I was very surprised.
29 Nov 2015
Budget Excellent Service, Value but the cars are r
Pros: Very good service, fast, and the price I think was pretty good. I just thought the cars could have been a little cleaner. This vehicle was all hooked up. GPS, satellite radio, EZPass. So they definitely can turn on whatever you need. Will use again.
21 Feb 2016
Frustrating experience at 2 a.m....
Pros: Eventually got an upgrade to a more comfortable car.
Cons: Took forever to sign in. Charged for fill up even tho declined. Key did not work in the car: wouldn't start. Had to do all the paperwork again. Had to put it on my credit card even tho it was reserved on kayak with my friend's card.
27 Feb 2016
Pros: Quick pickup, car was clean and ready to go.
Cons: Long way from luggage carousel to where you catch your ride on the rental car shuttle. I realize this is not under the control of Budget, but it is my only complaint with my rental experience.
28 Mar 2016
Pros: Nice clean car.
Cons: Price was high for the amount of time used.
Only one attendant at counter, took too long.
Cons: I would like to know the price of the whole rental with insurance etc. in advance
8 Jul 2016
Pros: The price and the service was excellent. When I arrived they did not have the car I rented and I was upgraded for free... awesome service
Cons: The kiosk was a little hard to use
15 Jul 2016
Great rental experience!
Pros: There were several cars to choose from in my rental category. I, of course, chose one that did not smell like smoke. I do like the fact that you can walk out, check out several cars, and then choose the car that suits you the best. Also, the return process was quick and painless. AND it was a great price. I will definitely rent from Alamo again.
Cons: The fact that the car rental facilities are so far from the terminal. But they all are, so Alamo is no different than the rest.
22 Jul 2016
Pros: Used the electronic counters at the airport, it printed my receipt, went and got into my car and left. Super convenient!
24 Jul 2016
Pros: Drop-off staff were professional and courteous and helpful as well as responsive to our conversation.
Cons: Car Smelled like smoke when picked up.
6 Sep 2016
car great--service could be nicer
Pros: The car was fine. They were out of economy cars so just told us to pick a mid-size one, and we had no problems with the car at all.
Cons: I bought the insurance offered by Kayak, which I told the clerk when he tried to sell me insurance, He was belligerent about it, saying they don't accept internet insurance (said with a sneer). He made it sound like I had bought the insurance on the street, from a dope peddler. He also quoted me a higher price than I was quoted on Kayak and when I showed him the paper he said that the price he quoted was for four days, not three. We did get the car back in time to get the three-day price, so I don't think I was overcharged. But he was very dismissive about our reservation. I asked him why they rent their cars through Kayak if they don't want to honor what's offered there. VERY RUDE.
18 Sep 2016
Pros: New fuel efficient vehicle with a complete technology package.
3 Oct 2016
Pros: We got an amazing deal in a minivan that allowed us the freedom to drive extended family around on a family wedding weekend.
23 Oct 2016
Pros: The entire experience
25 Oct 2016
Quick and painless
Pros: Bill was what the estimate AND the reservation said it was going to be.
Cons: The car was not clean or modern. I have always booked with Avis and never been dissatisfied with the car. This was awful and really turned me off using Avis again. When I have to drive I want to have a nice new car.
21 Oct 2015
Pros: Drop off was smooth and easy. Didn't have any other interactions there.
30 Nov 2015
Cons: Terrible customer service terrible selection of cars
18 Jul 2016
Avis = hidden costs
Pros: The VW Passat was nice
Cons: My quote did not include all the hidden costs, $150 to return to another location and $250 extra on my bill. Bad customer service when I called
19 Jul 2016
Cons: When I dropped my car at Dulles Airport Avis, there was a box left in the trunk. My father had unloaded the car and left the box in the trunk inadvertently. I didn't realize this had happened until a few hours later.
I called Avis and got very little assistance. Avis either did not do a sweep of the car to check, or threw my box away and would not tell me that. Either way, I am still without the box and don't know it location. I need it back!
Pros: Everything was quick and easy, once I created the reservation via Kayak. I was in line at Enterprise to rent a car due to my car being in the shop. I was unable to rent a car unless I made a reservation. So, I walked away to get cell signal, and then after using the app, I was able to book a reservation quickly and easily. I then walked back and the customer service was perfect.
Cons: I couldn't rent a car until I made a reservation online... I was able to within 5 minutes, but why did I have to walk away to do that? The cars existed and were available, or I wouldn't have been able to make the reservation.
Cons: It's way too expensive. Charged me additional prices than what was addressed on the Internet.
16 Sep 2016
Pros: The Toyota Corolla was a good car with backup camera. We were happy with it. Dropoff was quick and painless and the shuttle bus took us to the airport right away.
Cons: The line was slow. Seemed to be a hard sell on the insurance.
Car reeked of cigarette smoke.
There was no way to separate the car keys on the wire so my passengers had to stay with me when they wanted to go back to the car.
Cons: Car was not thoughourily cleaned inside. Some misc wrappers,trash and someone's iPad case was left in my car rental. My biggest beaf with all national rental in Dulles is their car wash leave the car looking unclean. Either it uses way too much soap or the rinse doesn't work. must say this my first tainted experience with national.