Overview

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The Empress Hotel Chiang Mai
Best Housekeeping Staff

199/42 Changklan Rd, Chiang Mai 50100, Thailand
+66 53 270 240

£40+

Overall guest ratings

8.6/10 Excellent
Based on 2,223 reviews

Review highlights

  • 9.4
  • 9.3
  • 6.4
  • 6.0

Good to know

  • Great reception
  • Professional service
  • Great desserts & fruits

Nearby

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    About

    The Empress Hotel Chiang Mai is just 3.7 mi (6 km) from the airport and offers a shuttle (available on request) for THB 100 per person one-way. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Chao Nang Coffee Shop, one of 2 restaurants, which serves Thai cuisine and is open for breakfast, lunch, and dinner. 2 bars/lounges and a poolside bar are other highlights at this upscale hotel, and rooms offer 24-hour room service and minibars.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Free long-term parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    Based on 2,223 reviews
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      8.3 "83% said the reception staff was great."
      9.2 "Management was excellent, said 92%."
      9.4 "94% found the restaurant service to be one of the best."
      9.4 "Housekeeping was great, according to 94%."
      7.3 "73% were happy with the room service."
      8.9 "89% were happy with the shuttle service."
      10.0 "100% said the concierge service was amazing."
      8.0 "80% said the recreation staff was great."
    • 9.3 "Perfectly clean."
      9.4 "94% said rooms were clean."
      9.1 "91% thought it was clean."
      10.0 "Clean pool, said 100%."
    • 8.9 "Food is delicious."
      9.6 "Yummy desserts, said 96%."
      9.4 "94% loved the menu selection."
      9.9 "99% were happy with the price."
      9.6 "96% enjoyed the snacks that were offered."
      7.9 "79% loved the dining experience."
    • 8.7 "Good value."
      9.9 "99% were happy with the price."
      10.0 "100% were happy with the price of the breakfast."
    • 8.6 "Location is great."
      9.2 "92% liked the proximity to shopping."
      9.4 "94% enjoyed the restaurants & bars nearby."
      8.3 "Easily accessible by car, said 83%."
      10.0 "Great parking, according to 100%."
      10.0 "Good access to the airport, said 100%."
    • 6.4 "Rooms are ok."
      6.0 "Cleanliness of the bathroom was average, said 60%."
    • 6.0 "Average comfort."
      5.9 "For only 59%, the noise level was all right."
    • 5.9 "Average amenities."
      5.6 "56% thought the building was acceptable."
    • 4.2 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."
      4.8 "52% didn't like the unstylish hotel."
    • 2.2 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
      3.5 "65% thought it was overpriced."
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    Overall rating

    8.7 Excellent
    Based on 1,289 reviews
    • 9.4 "Perfectly clean."
      9.5 "95% said rooms were clean."
      8.9 "89% thought it was clean."
    • 9.4 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      8.1 "81% said the reception staff was great."
      9.5 "95% found the restaurant service to be one of the best."
    • 9.0 "Incredible bar."
    • 8.7 "Food is delicious."
      9.6 "Yummy desserts, said 96%."
      9.3 "93% loved the menu selection."
      9.9 "99% were happy with the price."
      9.7 "97% enjoyed the snacks that were offered."
      7.7 "77% loved the dining experience."
    • 8.6 "Good value."
      9.9 "99% were happy with the price."
    • 6.6 "Rooms are ok."
    • 6.3 "Average comfort."
      5.6 "For only 56%, the noise level was all right."
    • 5.7 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 4.0 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."
      4.9 "51% didn't like the unstylish hotel."
    • 2.3 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
      4.0 "60% thought it was overpriced."
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    Overall rating

    8.6 Excellent
    Based on 600 reviews
    • 9.6 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      8.3 "83% said the reception staff was great."
      9.2 "Management was excellent, said 92%."
    • 9.4 "Perfectly clean."
      9.4 "94% said rooms were clean."
    • 8.9 "Food is delicious."
      9.7 "Yummy desserts, said 97%."
      9.4 "94% loved the menu selection."
      9.9 "99% were happy with the price."
      9.6 "96% enjoyed the snacks that were offered."
      8.2 "82% loved the dining experience."
    • 8.8 "Good value."
      9.9 "99% were happy with the price."
    • 8.8 "Location is great."
      9.0 "90% liked the proximity to shopping."
    • 6.4 "Rooms are ok."
      5.0 "Beds were acceptable for 50%."
    • 6.3 "Average comfort."
      5.0 "Beds were acceptable for 50%."
      6.3 "For only 63%, the noise level was all right."
    • 5.6 "Sufficient wellness & sports facilities."
    • 3.8 "Vibe wasn't good."
      0.7 "93% criticized the unstylish hotel."
    • 2.0 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    8.0 Good
    Based on 44 reviews
    • 9.4 "Perfectly clean."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 8.7 "Location is great."
    • 8.4 "Breakfast is good."
    • 6.5 "Rooms are ok."
    • 6.2 "Average amenities."
      6.0 "60% thought the building was acceptable."

    Overall rating

    8.4 Excellent
    Based on 288 reviews
    • 9.1 "Perfectly clean."
      9.1 "91% said rooms were clean."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      7.8 "78% said the reception staff was great."
    • 8.9 "Good value."
      9.9 "99% were happy with the price."
    • 8.6 "Location is great."
    • 8.5 "Breakfast is good."
    • 6.7 "Rooms are ok."
    • 6.4 "Average comfort."
      6.0 "For only 60%, the noise level was all right."
    • 5.9 "Average amenities."
      5.7 "57% thought the building was acceptable."
    • 4.1 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
    • 2.5 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Great reception"
    "Professional service"
    "Great desserts & fruits"
    data provided by TrustYou

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