Overview

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Congress Plaza Hotel

520 South Michigan Avenue, Chicago, IL 60605, United States
+1 312 427 3800

£67+

Tue 6/12 Check in
Wed 7/12 Check out

Overall guest ratings

6.9/10 Good
Based on 12,056 reviews

Review highlights

  • 9.4
  • 8.0
  • 4.3
  • 4.3

Good to know

  • Wonderful sightseeing

Nearby

    show all

    About

    With a stay at Congress Plaza Hotel, you'll be centrally located in Chicago, steps from Columbia College Chicago and Museum of Contemporary Photography. This hotel is close to Art Institute of Chicago and Millennium Park.

    Rooms

    Make yourself at home in one of the 870 air-conditioned guestrooms. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

    Amenities

    Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional features at this hotel include gift shops/newsstands and wedding services.

    Dining

    Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are available for a fee.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Planning an event in Chicago? This hotel has 50000 square feet (4645 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    6.9 Good
    Based on 12,056 reviews
    • 9.4 "Terrific location."
    • 8.0 "Beach is lovely."
    • 6.9 "Service is ok."
    • 6.2 "Average value."
    • 5.5 "Food is average."
    • 4.3 "Bad amenities."
    • 4.3 "Rooms are not good."
    • 4.1 "Breakfast is below average."
    • 3.7 "Vibe wasn't good."
    • 3.6 "Internet is poor."
    View all review categories

    Overall rating

    7.2 Good
    Based on 5,425 reviews
    • 9.3 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.8 "City centre within easy reach, said 98%."
      8.6 "86% liked the proximity to shopping."
      7.0 "Easily accessible by car, said 70%."
      9.6 "96% thought it was easy to get to the train station."
      10.0 "Good access to the airport, said 100%."
    • 6.7 "Service is ok."
      5.4 "54% said the reception staff was ok."
      6.4 "64% thought the valet service was acceptable."
    • 5.5 "Food is average."
    • 5.3 "Average value."
    • 4.4 "Rooms are not good."
      1.3 "87% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      1.2 "For 88%, the rooms looked old."
      1.7 "83% found problems with the furniture."
      0.3 "97% were disappointed with the minibar."
      0.8 "Air conditioning was criticized by 92%."
      1.3 "87% had problems with the shower."
      1.5 "85% criticized the small bathroom."
      2.0 "80% said the bathroom was dirty."
      0.3 "97% were unsatisfied with the kitchenette."
      1.0 "90% thought the tv was sub-standard."
    • 4.3 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
      1.0 "90% thought the facilities needed updating."
      1.5 "85% complained about the elevator."
    • 3.8 "Breakfast is below average."
      3.2 "68% said the breakfast was too expensive."
    • 3.7 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
    • 3.7 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.1 Good
    Based on 3,134 reviews
    • 9.5 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      7.2 "Easily accessible by car, said 72%."
      9.8 "Near to public transport, according to 98%."
      8.7 "87% liked the proximity to shopping."
      9.4 "94% thought it was easy to get to the train station."
      9.9 "City centre within easy reach, said 99%."
    • 6.9 "Service is ok."
      5.7 "57% said the reception staff was ok."
      5.1 "Housekeeping was ok, according to 51%."
      6.3 "63% thought the valet service was acceptable."
      6.0 "Only 60% found the restaurant service to be good."
    • 6.2 "Average value."
    • 5.9 "Food is average."
      5.7 "Only 57% were satisfied with the menu."
    • 4.3 "Rooms are not good."
      4.9 "51% didn't like the uncomfortable beds."
      1.6 "84% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      4.1 "59% said rooms were dirty."
      1.3 "For 87%, the rooms looked old."
      2.0 "80% found problems with the furniture."
      0.6 "Air conditioning was criticized by 94%."
      1.1 "89% were disappointed with the minibar."
      1.3 "87% criticized the small bathroom."
      1.7 "83% had problems with the shower."
      2.0 "80% said the bathroom was dirty."
      1.1 "89% thought the tv was sub-standard."
      0.5 "95% were unsatisfied with the kitchenette."
    • 4.1 "Breakfast is below average."
      3.0 "70% said the breakfast was too expensive."
    • 4.1 "Not very clean."
      4.1 "59% said rooms were dirty."
      3.7 "63% thought it was rather dirty."
      2.0 "80% said the bathroom was dirty."
    • 3.8 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
    • 2.9 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
    View all review categories

    Overall rating

    5.8 OK
    Based on 1,085 reviews
    • 9.4 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
      9.6 "96% enjoyed the restaurants & bars nearby."
      9.8 "Near to public transport, according to 98%."
    • 7.0 "High value."
    • 6.6 "Service is ok."
      5.5 "55% said the reception staff was ok."
      5.3 "Housekeeping was ok, according to 53%."
    • 5.6 "Food is average."
    • 4.3 "Not very clean."
      4.6 "54% said rooms were dirty."
      3.8 "62% thought it was rather dirty."
      2.1 "79% said the bathroom was dirty."
    • 4.3 "Breakfast is below average."
    • 4.0 "Rooms are not good."
      4.6 "54% said rooms were dirty."
      1.4 "86% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      1.3 "For 87%, the rooms looked old."
      2.1 "79% found problems with the furniture."
      2.1 "79% said the bathroom was dirty."
      1.3 "87% thought the tv was sub-standard."
      0.8 "Air conditioning was criticized by 92%."
      2.0 "80% had problems with the shower."
      1.7 "83% criticized the small bathroom."
      0.5 "95% were disappointed with the minibar."
    • 3.7 "Internet is poor."
      2.5 "75% said the wifi quality was bad."
    • 3.4 "Vibe wasn't good."
      1.9 "81% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.0 Good
    Based on 2,411 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.7 "City centre within easy reach, said 97%."
      9.6 "96% thought it was easy to get to the train station."
      8.3 "83% liked the proximity to shopping."
      7.5 "Easily accessible by car, said 75%."
    • 6.5 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      5.3 "53% said the reception staff was ok."
      5.3 "Housekeeping was ok, according to 53%."
    • 5.9 "Average value."
    • 4.8 "Disappointing food."
      3.1 "For 69%, the dining experience was not enjoyable."
    • 4.4 "Not very clean."
      3.3 "67% thought it was rather dirty."
      2.3 "77% said the bathroom was dirty."
    • 4.0 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
      0.7 "For 93%, the rooms looked old."
      1.7 "83% found problems with the furniture."
      1.0 "Air conditioning was criticized by 90%."
      0.5 "95% were disappointed with the minibar."
      1.3 "87% thought the tv was sub-standard."
      2.3 "77% said the bathroom was dirty."
      1.8 "82% criticized the small bathroom."
      1.8 "82% had problems with the shower."
      0.3 "97% were unsatisfied with the kitchenette."
    • 3.7 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
    • 3.5 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      0.7 "93% thought the facilities needed updating."
    View all review categories
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Wonderful sightseeing"
    data provided by TrustYou

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