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Cons: 2.5 hrs on the plane before departure due to last minute technical problem. During long delay, water and small snack given only to the other aisle (not mine). Terrible service.Impossible to buy headsets during long delay. I did not know one is now required to tell online that one wants dinner on the plane. So, no food for me. I had to buy some snacks but most were out-of-stock. Overall very bad

Pros: We paid for an upgrade for our return trip after being uncomfortable in economy. Enjoyed the comforts, made the 8 hour flight relaxing.

Cons: Other than for food service the crew ignored us. The foot rest was to short for my 5’10” frame.

Pros: Beautiful new plane, decently comfortable and spacious seats for economy. In air movie selection solid - can’t go wrong with dumb and dimber EVER

Cons: No WIFI on long flights (which likely have business travelers traveling in the middle of a business day) is a very big No-No in 2019. Especially on a brand new planes there is no excuse, the pre ordering of food on the flight is a fine idea just ensure the all interfaces to book the flight makes this VERY clear that’s required.

Pros: Flight attendants were friendly and had good appearance.

Cons: Food was terrible. Seats were uncomfortable

Pros: Service and hospitality. On dot service with no major delays.

Cons: Horrible food and in adequate amount of it for a flight of over nine hours that crosses the Atlantic Ocean. The seats were so narrow that an elderly man across from me constantly fell as he tried to get out of the aisle. Getting worse and worse. The service is offensive for the cost of these tickets.

Pros: Efficiency

Cons: Na

Pros: Great staff and food

Cons: Comfort was not great and no entertainment options whatsoever

Pros: The entire crew was hospitable & accommodating; I was very pleased with all of the flight crew!

Cons: My disappointment regarding my flight experience had nothing to do with the flight crew I met/seen/corresponded with; I was unhappy & displeased to pick up my new luggage with the top zippered broke off & missing.

Pros: Arrived on time and smooth flight though it was completely full

Pros: new airbus plane. great luggage bins

Cons: nothing

Pros: Great entertainment options!

Cons: The seats are still too small. I also wish there were hot options for food.

Pros: All ok

Cons: Free WiFi never worked !!

Pros: the plane was clean and in excellent condition. crew was very professional and courteous. food ok Entertainment and screen quality very good.

Cons: seats could be improved but overall not so uncomfortable

Pros: Iberia

Cons: The crew at flights run by Iberia were particularly unpleasant. Special those in the flight from Madrid to Miami. Ladies we’re particular rude and aggressive when talking to me and my daughters. Basically as if they were doing us a favor wile doing their work.

Pros: Because the flight was an hour late we missed our connection from London to Chicago. Was a day late getting home!

Pros: We sat in Row 25, which did not have a seat in front of it, so we got lots of extra leg room. British Airways have incredibly friendly crew :) They feed you really good, better than any other airlines I've been on :)

Pros: Good good, seats comfortable, good entertainment options

Cons: Reclining seats meant cramped leg room

Cons: We had a horrible experience in boarding BA both in Chicago and returning from London. In both instances, our seats were held back, told the flight was oversold (we booked 90 prior to the flight, and almost didn't get on the flight returning home. Our confirmed flight was meaningless. I'll never use Kayak again.

Cons: I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it.

Pros: Entertainment options.

Cons: Service was poor, seat did not recline, and the food was terrible.

Pros: Best airline in the business quick efficient and outstanding service What else can you say

Pros: The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled.

Cons: This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu.

Pros: Flight was on time.

Cons: Food could have been much better in comparison with other airlines.

Cons: Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF.

Pros: Extremely hot the plane

Pros: We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)

Cons: Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me.

Pros: They provided a lot of leg room and we arrived about an hour ahead of schedule.

Cons: See above

Cons: Dublin airport - huge lines foe transfers

Cons: The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights.

Pros: cheap ticket

Cons: lack of service, very unfriendly stewardess

Pros: Very good service! Friendly and happy staff!

Cons: The food; I didn't like the sandwich and the snacks

Pros: The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again.

Cons: no TV or other entertainment options so make sure to bring your own device or a book.

Pros: Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable.

Cons: When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice.

Pros: Lots of room because plane was half full

Cons: I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more...

Pros: Service on Swiss Air is great!

Cons: No TSA checkin at Newark.

Cons: Crew was excellent Seats very short on leg room and hard cushions

Pros: On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs.

Cons: Our flight was delayed and the seats were narrrow.

Cons: experience was awful. Helen Rowena Boysen

Pros: The flight was so-so. Cramped seating with mediocre food.

Cons: The problem I had was the multiple email updates from Kayak with the wrong departure time. Fortunately, I checked with American directly. Even after the flight departed I was getting emails that I still had four hours left. Doesn't make sense.

Pros: Everything was fantastic! I was upgraded to first class for the first time in my life so that was an added bonus. The crew were great, extremely friendly and attentive. Overall good experience.

Pros: Even though the flight was late, we arrived in good time. Everything was great otherwise.

Cons: The flight was an hour late.

Pros: It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight.

Cons: The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like.

Cons: My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it.

Pros: The wafer bar. Pilot had a good landing in high winds and snow.

Cons: Nothing to complain.

Pros: Getting off the plane! Never to return!!

Cons: Not enough leg room for an over seas flight. Cramped and uncomfortable . Had to literally climb over the seat to get out of a seated position.

Pros: Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general.

Cons: Boarding can get crowded so don't be in a rush

Pros: My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!

Cons: I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly.

Pros: Top crew very friendly and professional

Cons: Business class food was bizarre for breakfast - a Mexican taco??? Asked for eggs from economy to be back later up

Pros: - Special meals available for those with dietary restrictions. - Friendly cabin crew.

Cons: - Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it.

Pros: When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public.

Cons: My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit.

Pros: On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs.

Cons: Our flight was delayed and the seats were narrrow.

Pros: This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming.

Cons: Could not check in online because the system was down.

Pros: I like the service, the crew and the overall experience of flying Swiss.

Cons: I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point