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Extremely polite and professional staff who spoke English perfectly. Very impressive. And the flights were all on time, which was very much appreciated.

Wish we could have had access to movies. Even if we had to pay to watch them. Overseas flights are too long for no in flight entertainment.

The take off and landing

Not even cup of water was served

Delayed/Missed Checked-In Baggage

Everything went smoothly enough.

There is no real place for passengers to sit near the gate in Keflavik airport while waiting to board. At least not enough seats to accommodate a huge jet full of people. So this results in giant, awkward lines of people. But once the boarding process started, it went fairly quickly.

Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach.

Walk between connecting flights in Munich was very long (25 minutes) and when we got to the gate for the flight to EWR, there was a very long, and very slow-moving line with only one attendant checking boarding passes for 6 gates. We arrived at the gate and were among the last passengers to board. A last minute additional attendant that was brought on, helped to make the line move a bit faster, but this under-staffed checkpoint added unnecessary stress to our long travel day.

The entire crew was very professional and friendly, and I could tell that each one of them really liked their job. I am a seasoned traveler and have flown in the past on every major and minor airline, and I have to rate my flight LH424 from Munich to Boston as one of the best.

I cannot think of a thing that I did not like.

service, care for my 85 pound dog and his kennel while traveling halfway across the globe! Thank you! Flight was smooth, services on board excellent.

seats were very comfortable. The crew was very friendly.

Food was as advertised, and entertainment was not at all disappointing.

Seat screwup... IcelandAir screwed up my seat selection and failed in three opportunities to fix it. During online check-in, I swapped my aisle seat for an exit row middle seat with empty standing room in front of me (because I am tall this is important). Skeptical, I verified this twice at Stockholm ARL by checking computer and with the bagge agent. She reassured me I would have long leg room. Upon boarding, I quickly learned I had been misled: I had a middle seat with short leg room and between two passengers. A flight attendant declined to listen or help me even though better seats were available. It turned out to be my worst trans-oceanic flight among 1 to 2 dozen in my life.

Descent selection of movies and tv shows helped with the long flight. Flight times are great for reduced layover times in Iceland from PDX to MAN.

Friendly staff and easy flight from Orlando!! Can’t wait to fly Icelandair again

Outstanding customer service!

It reminds me of school dinners

Bland, over cooked No thought into the presentation or flavour

Left on time Crew friendly and helpful

Uncomfortable seats, half of the toilets not working for portion ao flight. Entertainment system not working properly on many seats

Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you

The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided.

Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues.

only there were del;ay at JFK

the food is terrible.

The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food.

The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping.

Good service all around, personnel pleasant

Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport

The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good.

The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle.

That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster.

The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant.

The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food.

The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop.

Friendly attendants who made the flight very pleasant with their smiles and their service

Aging interior and seats of plane were not good at all.

Service was good

Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all.

Boarding in EU was chaotic. They didn't board on groups. Slow check in at Munich.

Food.

No audio.

The crew was friendly and professional

My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset.

Everything. Thank you and keep up the great work

My seat was broken.

personal movies on a long flight

Guy in front reclining his chair. Very difficult to eat your meal when this happens.

The entertainment was surprisingly good.

The seating was tight.

New plane with charging ports. Cheap tickets

Not sure how to feel about waiting 40 mins for another flight. Good for those passengers but what about my plans (and 100 other people on the plane)?

It was on time

Cabin Baggage allowance even smaller than usual Plane still had rubbish in seat pockets Food and drink more expensive than usual

The take off and landing

Not even cup of water was served

Delayed/Missed Checked-In Baggage

The take off and landing

Not even cup of water was served

Flight delayed due to apparent lack of flight plan.

Having to pay an extra $200 for a normal amount of suitcases. 2 fliers with 1@ carry on and 1@ checked bag. WOW, alright. :( And not even a drink of water.

Everything went smoothly enough.

There is no real place for passengers to sit near the gate in Keflavik airport while waiting to board. At least not enough seats to accommodate a huge jet full of people. So this results in giant, awkward lines of people. But once the boarding process started, it went fairly quickly.

The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!

Courtesy

The flight was excellent. Crew attentive and pleasant, good amenities--decent meals (special diet preferences observed on 2nd of two flights, but not first). Frequent offers of beverages and water throughout the flight from Munich to EWR, hot towels. Nice! I was not able to choose my seats until check-in, 24 hours before flight time. Of course if I wanted to pay extra (would have amounted to $60 for two flights for each passenger) I could have. Representatives at check in in Athens, were indifferent and not very pleasant.

Walk between connecting flights in Munich was very long (25 minutes) and when we got to the gate for the flight to EWR, there was a very long, and very slow-moving line with only one attendant checking boarding passes for 6 gates. We arrived at the gate and were among the last passengers to board. A last minute additional attendant that was brought on, helped to make the line move a bit faster, but this under-staffed checkpoint added unnecessary stress to our long travel day.

The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food.

The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping.

Good service all around, personnel pleasant

Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport

the food is terrible.

The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies.

Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing.

straightforward, decently cheap last minute flight.

seats not comfortable, water is not free (that should be illegal)

Everything went smoothly enough.

There is no real place for passengers to sit near the gate in Keflavik airport while waiting to board. At least not enough seats to accommodate a huge jet full of people. So this results in giant, awkward lines of people. But once the boarding process started, it went fairly quickly.

Way overpriced for a budget airline for everything. It is no Ryanair!

No one informed us an international flight don't provide snack meal or at least water for free

Good service and good seats

Excellent on board entertainment.

No meal on board for an international flight.

seats were very comfortable. The crew was very friendly.

Descent selection of movies and tv shows helped with the long flight. Flight times are great for reduced layover times in Iceland from PDX to MAN.

The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided.

Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues.

Flight itself was good for a shorter international flight. Dim cabin lights for early morning, crew providing plenty of drinks and snacks.

For international travel, I’m always told to get there 3 hours before. For this trip we checked in but didn’t have access to a printer so needed a boarding pass. We wanted to carry on luggage so just needed to print the pass. Swiss was the only airline that wasn’t available on the check-in kiosks. The front desk staff didn’t arrive until closer to 1.5 hours before check in so nearly theall passengers were in a huge line to get passes and check bags.

Good space above seats

Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style

The boarding process was smooth. The crew was friendly and attentive. Even though it was a short flight, we each got a piece of Swiss chocolate.

Like most planes, there was not enough leg room.

Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good.

Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible.

Nothing.

I really like the spaciousness, the plug ins and general service

I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc.

Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible.

Nothing.

Crew was very nice and accommodating.

This was a 9 hour day time flight and only tvs to share instead of individual tvs on the headrests.

Plane was only a quarter full, so plenty of room to stretch out!

One and a half hour delay due to late departure from Gatwick. Food very average and entertainment system and choice of films, poor.

Everything. Thank you and keep up the great work

My seat was broken.

personal movies on a long flight

Guy in front reclining his chair. Very difficult to eat your meal when this happens.