Chicago Car Hire

Cons: Too many undisclosed fees.

Miss leading rental not in the airport stay away from that trap

Pros: Car was ok and returned the vehicle was flawless with no problem

Cons: Miss leading when I was booking that I selected Chicago Airport to return at Indianapolis Airport when I got to the Airport was infomed that my reservation was halfway town on $30 25 min ride in Uber or $150 extra to rent at the airport.... terrible experience never rent a car in Kayak ever again on top of that get to the place they have one person only to rent the cars place was full of people that was not renting cars total joke not professional setup....

Will not use Budget again.

Pros: The car was clean.

Cons: One bus for both Avis and Budget from ORD. The bus was over capacity. I counted. Arriving at the rental counter, the line went out the door. It took 1 hour to finally get to my vehicle. Budget is far behind other rental car companies — I imagine not much has changed over the last 25 years. Because of the overcrowded situation, it took longer to exit the facility as well - this was not helped by the fact there was only one attendant. Wait was an additional 25 min to just drive out of the lot. Will not use budget again.

Horrible staff

Cons: The line to pick up my car was over one hour in a hot humid building. I could see multiple staff chatting with each other while dozens of customers were waiting. When my turn came, they tried to upgrade me to an SUV by charging an extra $60 per day for a total of $297 for two days. I said this was not a reasonable price but they wouldn't listen. I finally cancelled my original reservation and made a new one on my phone for $94 for a bigger SUV for two days. If they had just talked nicely with me, I was willing to pay up to $150. You guys left money on the table and irritated me. I will go back to renting from National. Rosa should not be in a customer facing job. She was very unfriendly, slow and didn't smile once. I realize hiring good people is difficult but she is just in the wrong job.

Cons: Wouldn't rent to me so I went with Avis at a different location.

No Cars Available

Cons: When we showed up at the Budget counter there were no cars available. We were told that they were “on the way”. An hour later I was told that my car was ready. I filled out the paperwork, but the car was not ready, it still needed the gas tank to be filled. So we waited again for the car to arrive with gas. The people were nice, but the delivery of the product was bad.