Recent reviews
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- Neutral
- Negative
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10.0
Pros: Quick and friendly. Adjusted bill for the fact I brought back with more gas than started.
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8.0
One way drop off
Pros: Vehicle was in cery good condition. Location in down town Chicago was very centrally located and very convenient. The price for a mini van was excellent.
Cons: The company may need to give more traiining to staff regarding customer service. One staff member has unprovoked rudness to customers. No ‘please’, ‘thank you’ or eye eye to contact. Generally aggressive tone. Others are nice but ‘matter of fact’ attitude.
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10.0
Best rental experience ever
Pros: Very nice, new, comfortable rental. Staff was exceptionally professional and pleasant. Clearly dedicated to customer service.
Cons: I have nothing negative to report
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8.0
Pros: Camilla M., who drove us from the Alamo rental site to ORD, was very good at her job.
Cons: The "maintenance needed" alert was on the entire time.
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10.0
Pros: Everything was excellent. The price , the customer service when I arrived, and the easy booking. Thanks for making my rental experience affordable and easy
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5.6
Gas tank not full at pickup
Pros: Van was a great price compared to other options, and worked perfectly for 6 adults traveling to a family reunion. Comfortable and plenty of luggage space.
Cons: Gas tank was not full at pickup, and we didn't notice until we were off of the lot. Also, front seat cupholders were dirty and had some trash in them. Alamo has an online check-in option which I used, but I still had to use a self-service kiosk to go through all of the 'upsell items' (car seats, prepaid gas, toll pass, etc) like I had not used the online check-in. Not very efficient.
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8.8
Pros: Pick up and drop off are easy and efficient due to the terrific Alamo personnel. They are knowledgeable, helpful, and professional.
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9.6
Pros: The actual car pick-up process was smooth and effortless, almost. The staff were friendly and efficient. The car return experience mirrored the pick-up one and, possibly even more hassle-free. The choice of choosing a car within my specific category of reservation was made available even though the reservation process did not offer or allow for this option.
Cons: Getting into their facility at the airport was a bit cumbersome and confusing. If you drive or are having someone drop you off for the car pick-up, there is no direction on how to get into their location because it is geared toward renters coming in on a shuttle bus from the airport terminals. Attempting to drive into their location, all entry directions were marked for either shuttle buses or car return. Goodluck trying to find your way in if you are not on a shuttle bus or, coming from the terminals at the airport.
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7.6
Good experience
Pros: The car was enjoyable to drive. It was a Mazda crossover, and I enjoyed it. The check in process was slow at first, but then a representative came and helped several of us use kiosks. Selecting the car was my decision, and that was a pleasant surprise. The return process was effortless - when trying to catch a flight, a quick return is priceless.
Cons: I switched to Alamo because I had reserved a car at a lower price with a lesser known firm and read terrible reviews. Alamo was the next best value, but still over $100 more for the week. I barely needed to use the car - I only needed transportation from the airport to my sister's home and back, and the ability to use it a couple times around town. My rental car cost twice as much as my flight, and that was really disappointing. I hadn't rented a car in a while, and this was a shock. Also, the car wasn't exactly clean. It wasn't dirty, per se, but there were flecks of dust/other particles. No one wants to get into a car that looks like this, but I quickly got over it and it was a nice ride.
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6.8
All good except shuttle
Pros: The service crew was helpful and fast. They even gave an upgrade as a compensation for the shuttle issue
Cons: Shuttle did not arrive even after 45 mins. Had to take a taxi.
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10.0
Pros: Extremely helpfu
Cons: Too expensive
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6.4
Pros: the car performed well.. no break downs. As someone who hardly ever rents a car, I would have appreciated someone telling me where the button was on the dashboard, to open the little door to the gas cap. This may seem like a no brainer, but for those of us who are older, new situations can sometimes be a little confusing. At the gas station with my 88 year old father, I had to look in the glove compartment for the Manual, and figure it out! Maybe for us older drivers, just a little more instruction would help...thank you
Cons: the car smelled bad inside...perhaps from previous renters smoking in the car. The light colored back seat was stained...otherwise the car was clean.
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10.0
Pros: Quick and friendly. Adjusted bill for the fact I brought back with more gas than started.
review from
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10.0
Best rental experience ever
Pros: Very nice, new, comfortable rental. Staff was exceptionally professional and pleasant. Clearly dedicated to customer service.
Cons: I have nothing negative to report
review from
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10.0
Pros: Everything was excellent. The price , the customer service when I arrived, and the easy booking. Thanks for making my rental experience affordable and easy
review from
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8.8
Pros: Pick up and drop off are easy and efficient due to the terrific Alamo personnel. They are knowledgeable, helpful, and professional.
review from
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9.6
Pros: The actual car pick-up process was smooth and effortless, almost. The staff were friendly and efficient. The car return experience mirrored the pick-up one and, possibly even more hassle-free. The choice of choosing a car within my specific category of reservation was made available even though the reservation process did not offer or allow for this option.
Cons: Getting into their facility at the airport was a bit cumbersome and confusing. If you drive or are having someone drop you off for the car pick-up, there is no direction on how to get into their location because it is geared toward renters coming in on a shuttle bus from the airport terminals. Attempting to drive into their location, all entry directions were marked for either shuttle buses or car return. Goodluck trying to find your way in if you are not on a shuttle bus or, coming from the terminals at the airport.
review from
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10.0
Pros: Extremely helpfu
Cons: Too expensive
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8.0
One way drop off
Pros: Vehicle was in cery good condition. Location in down town Chicago was very centrally located and very convenient. The price for a mini van was excellent.
Cons: The company may need to give more traiining to staff regarding customer service. One staff member has unprovoked rudness to customers. No ‘please’, ‘thank you’ or eye eye to contact. Generally aggressive tone. Others are nice but ‘matter of fact’ attitude.
review from
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8.0
Pros: Camilla M., who drove us from the Alamo rental site to ORD, was very good at her job.
Cons: The "maintenance needed" alert was on the entire time.
review from
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7.6
Good experience
Pros: The car was enjoyable to drive. It was a Mazda crossover, and I enjoyed it. The check in process was slow at first, but then a representative came and helped several of us use kiosks. Selecting the car was my decision, and that was a pleasant surprise. The return process was effortless - when trying to catch a flight, a quick return is priceless.
Cons: I switched to Alamo because I had reserved a car at a lower price with a lesser known firm and read terrible reviews. Alamo was the next best value, but still over $100 more for the week. I barely needed to use the car - I only needed transportation from the airport to my sister's home and back, and the ability to use it a couple times around town. My rental car cost twice as much as my flight, and that was really disappointing. I hadn't rented a car in a while, and this was a shock. Also, the car wasn't exactly clean. It wasn't dirty, per se, but there were flecks of dust/other particles. No one wants to get into a car that looks like this, but I quickly got over it and it was a nice ride.
review from
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6.8
All good except shuttle
Pros: The service crew was helpful and fast. They even gave an upgrade as a compensation for the shuttle issue
Cons: Shuttle did not arrive even after 45 mins. Had to take a taxi.
review from
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5.6
Gas tank not full at pickup
Pros: Van was a great price compared to other options, and worked perfectly for 6 adults traveling to a family reunion. Comfortable and plenty of luggage space.
Cons: Gas tank was not full at pickup, and we didn't notice until we were off of the lot. Also, front seat cupholders were dirty and had some trash in them. Alamo has an online check-in option which I used, but I still had to use a self-service kiosk to go through all of the 'upsell items' (car seats, prepaid gas, toll pass, etc) like I had not used the online check-in. Not very efficient.
review from
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6.4
Pros: the car performed well.. no break downs. As someone who hardly ever rents a car, I would have appreciated someone telling me where the button was on the dashboard, to open the little door to the gas cap. This may seem like a no brainer, but for those of us who are older, new situations can sometimes be a little confusing. At the gas station with my 88 year old father, I had to look in the glove compartment for the Manual, and figure it out! Maybe for us older drivers, just a little more instruction would help...thank you
Cons: the car smelled bad inside...perhaps from previous renters smoking in the car. The light colored back seat was stained...otherwise the car was clean.
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