Chicago Car Hire

Cons: The person receiving the car after refused to assist after I returned for a paper.

Cons: There was a few ladies at the front desk on there phones, it just seemed a little unprofessional... I also wasn't totally in love with my car... But most of all it was a good experience.

Cons: We dropped off the car Sunday evening, which I am sure is a very busy time for returns. The return lanes were so full we couldn't even pull in. Then we wondered through all the cars searching for an employee to check us out, came upon a female employee standing near the elevators who basically told us go find someone else. We did, eventually.

Cons: Jeep patriots are boring and jeep compass have poor handling. That's all you had left for mid size SUV. Obviously no one likes them because that was the only thing left

Cons: Car was mostly clean but some garbage was on the passenger side floor (empty bag of chips and plastic spoon). Pickup location in Chicago was very busy and the office is very small so there were a lot of people crammed into a small space - trying to form an organized line in the order that people entered the office was impossible - very awkward to wait.

Cons: Check engine light was on. Probably would not have been too worried if this was my car but have never seen this on a rental. Car also had 1/8 tank of gas at pick up, which I had not seen before

Cons: The car was not ready for 2.5 hours . Had to cancel,

Cons: Enterprise car rental itself was perfect, and they fixed everything that Kayak did horribly. Even though I entered Ohare International Airport in Chicago as my pickup, Kayak booked the reservation 15 miles away, so I would have had to pay a taxi about a one day rental cost to get me to my rental reservation. Double check the reservation info to make sure Kayak isn't screwing you over.

Cons: Beware of the actual rental agency hours when you book - kayak apparently does not account for this in their system when you are reserving a car. We were forced to call Enterprise to fix the situation, which ended up being a waste of time for us that caused us a delay in our trip and led us to spend significantly more at the last minute. Disappointed with the rental car service on kayak in general, probably wouldn't book with them again in the future, considering there are plenty of other equally competitive services out there to book a car.

Cons:

Cons: Location at the airport was sold out so I was transfered to a different location. Enterprise claimed it was the website? I am not sure which was the real problem.... a $50 plus cab fare to get to the other location, justvwrong!

Cons: I feel that the daily rate for the damage waiver plus the daily charge for using the I-Pass for the tollways were a bit excessive. Those fees alone doubled my rental cost. I would suggest not getting the damage waiver if you have insurance, and paying the tolls with cash.

Cons: Someone could show me the features of the car.

Cons: Closed very early in the afternoon (6p).

Cons: I returned the car early (after just 1 day instead of 1 week as originally planned). The clerk explained that the computer wasn't working so she would send me an email with the final receipt. When I checked my emails a few hours later, I saw that she emailed me the receipt and it was for a full week rental rather than prorated for my 1 day rental. I called the local agency right away but the call was transferred to a national customer service office, and the person I spoke with said he would correct the mistake and email me the corrected receipt. Bin ever received it, so the next day I called the local agency again and spoke to the clerk, who then made the correction and sent an email with the correct amount billed. So a lot of extra effort and time needed on my part to fix their mistake.

Cons: We reserved a cat from ohare, we picked up the car from ohare and we returned the car to ohare. My quote was 372. We returned the car with no damage and a full gas tank and were charged 722. They claim they quoted me as renting the car from midway airport and then returning it to midway airport. There is no other explanation except they try to rip you off and hope you don't look at the recipt until it's too late. After arguing with a very rude agent for 40 min we got a manager who was professional but clueless. After about 90 min we had to go or else we would miss our flight home. We had to settle paying 480. Over a hundred dollars more than we should have. Have rented several cars before from other services and have never had a problem. Will rent from ohare airport many more times but will never at any location rent from Budget/Avis.

Cons: N/a

Cons: Did not have the car I booked. Ended up over paying for a bigger car that I did not need ...

Cons: Spoke to two separate customer service reps to verify that my age (24) would not prevent me from receiving the vehicle I had reserved. Was told that the location I chose would have no problem accommodating me and would allow that. When I showed up to get my mini van, I was told no and had to get the branch manager involved to make an exception. Then they didn't have any mini vans so I was given a 12 passenger van. Not an issue but I had to re-purchase the insurance after I had already paid for insurance on my initial rental, was already too late to have it refunded.

Cons: The O'hare return center did not have a gas station close. This is not a poor reflection on Budget. Just wish there was a gas station near the return.

Cons: A little slow at pickup to retrieve keys from the garage but no big deal. Turn in at Midway Budget was easy and quick

Cons: The price I had booked on your site ($22) Was different for what I had to pay €31 Exclusive all tapes They said I had to complain. .. Well I Will!

Cons: Extending the rental was difficult

Cons: Price

Cons: There was only one sales representative, which made my wait time to check out my vehicle longer than I work have liked it to be.

Cons: Declined all coverages, including CDW, twice when asked by counter rental person. Did not look at contract once signed and printed; found out a daily collision damage waiver had in fact been put on contract. Tried to get adjusted; Dollar refused, saying I had signed it. Strongly suggest making them say it all back, not just sign the electronic keypad. Won't be doing Dollar again.

Cons: The pick-up was a little problem due to the staffing at MDW. Because it was Sunday?

Cons: Customer service level in dealing with representatives regarding car issue.

Cons: We reserved a rental for Dec 21 through Dec 23rd back in October. The rental price for the 2 days was $97.00.We found out that we wouldn't be able to get the car back until 5pm instead of 12pm. When we picked up the car we told them that and expected to pay for the extra time. Instead of adding the 5 extra hours they cancelled our entire reservation and changed it to a same day reservation and charged us $400.00. We asked for an explanation and they said that was the way they do things. We will NEVER use them again.

Cons: Chicago Midway -- the rental itself was not very clean on the exterior and the paint was pretty beat up. That aside, pick up wasn't exactly pleasant, but... That's sort of the norm with some airports in my experience. I was charged $15 over and above my original rate for something called 'express fuel.' My understanding is that if you use the car for less than 75 miles, regardless of the gas you put into it before returning, you are charged this rate. I don't have the slightest idea why they would encourage renters to put more miles on the car by punishing them if they drive <75mi, but that was the case for me. The aspect that bothered me most was that the attendant made no mention of this surcharge when I returned the vehicle. So yeah, topped off the tank, no damage to the vehicle, returned well before the time I rented it for, but still was charged for express fuel.

Cons: When we arrived to pick up the car the gentleman at the counter was very pushy about the car we had rented as the smallest and worst car in the lot and that it was a managers special, and we should upgrade. We told no thank you several times, and finally had to say just give me the papers to sign please as we very tired arriving for reason of a family members death. Additionally I did not like the fact that I still have not received a final statement in my e-mail as they were not open when we dropped the car off. If you are going to offer a rental service at the airport, please make sure you have the staff to complete the transactions. Not comfortable with the "unknown"

Cons: I tried to rent a car in Mexico from not just Hertz but other companies and the bottom line was that it was cheaper to buy a car there than to rent one. They all have great daily rates just that they all get you with insurance at a rate of about 500.0 and deposits of up to 2000.00 which is crazy! So travelers beware!

Cons: Upon arrival in Chicago Midway Airport we clocked in at 1:28. We rented from 1pm two days before to 1 pm. On the drive in, I even called customer service to make sure that we had a half hour window before being charged an extra day of $62 plus. When our car was scanned in by a lady with an iPad at 1:28pm, I didn't see a problem until the girl at the counter said we would be charged another full day. If it says 30 minutes, it needs to be 30 minutes. We asked to talk to a manager, she went to get one, and the same woman came out only to tell us that we would still owe another day charge. So we asked again to speak to the manager who wouldn't come out. She was extremely short with me, I explained that I had just made the drive from New Orleans to Chicago to save money on flights, so $62 is a lot of money to me. Especially since I drove like hell to get there in time. Which I did. She told me she could do nothing about it as she didn't make the reservation. I pleaded with her and said it made no sense as it says we arrived at 1:28. Out of nowhere, she begrudgingly took off the charge after having told us she had no way of doing so, clearly meaning that was a lie in the first place. My complaint is how this was handled. And WHY it was handled like this! The manager had a sh*tty look on her face and we were treated like we were trying to get out of paying or something when we were IN the window of time. Very agitating experience and rude, I'm in customer service and would never talk to someone like that, lie to them or try and swindle another days charge for no reason.

Cons: Said they would be open till 130am, but no one was therr at midnight

Cons: The car needs a tune-up and an alignment. It was loud and pulls to the right.

Cons: $235 per day for a compact is outrageous

Cons: I can't wait to have my attorney look over this incident! After making and getting a confirmed reservation, changing my travel plans based on this reservation, HERTZ stranded me on Christmas eve morning at 0230 am... They refused to rent me a vehicle and stated that they do not do 1 way rentals on christmas. After showing the counter person my reservation, they again refused to rent me a car. I then went to their website and tried to make another reservation and they were still showing cars available. I was told, regardless of what the website said, they would not rent me a car. This is the worst customer service I have ever experienced. I work in customer service and I would never do that to someone on Christmas... If their cars were truly not available, they should have blocked them out like all of the other rental companies. Had they done that, I never would have changed my reservation and flown to a city that I didn't really need to be in. I will be looking for reimbursement for all of my travel expenses (even though they were minor) so as to not allow any one to set a precedence for this type of service, operation, treatment and overall business practice. This is false advertising, and is tantamount to a breech of contract. Not only do I deserve answers, but I deserve an apology. I hope that this review is passed around and this company is put on notice!

Cons: The front desk kept trying to sneak an upgrade in even though I repeatedly said I'm not interested.

Cons: Horrible, rude, disrespectful customer service; no cars available despite reservation and waiting 45 minutes in line.

Cons: Very tired of rental car check in counter employee tacking on "optional" charges. I want exactly what I reserved. Nothing more, nothing less for the price at which I reserved the rental. If I didn't want insurance when I reserved the car I do not want it now. Bait and switch. Also, my car seat would not adjust so hopefully they will fix that for future customer. I took it "as is" only because it took me 40 minutes to get my rental car and it was 1 am in the morning and had an hour drive to hotel.

Cons: The price and restrictions.

Cons: I rented from Thrifty because it showed the lowest price. What I did not know is that unlike some other car-rental companies I have used, Thrifty charges extra for your spouse to be a driver. It cost be more than $400 extra on a one-month rental for my wife to be allowed to drive. That means Thrifty was actually MORE expensive than other companies. Be sure to read the fine print from whatever company you use. It took about 30 minutes to get from the pick-up location at the airport to the Thrifty rental location that was described as "on airport." The grill of the car was covered with bugs when I picked it up. Apparently, there had been little or no effort to clean them off when the car was washed.

Cons: I frequencies of shuttle. Waited for 35 minutes. They added insurance when I told them I didn't want it Had to drive back to rental location to change back agreement. They charged me a higher rate than the contract rate

Cons: Car had no wiper fluid.

Cons: Hidden charges raised cost of rental somewhat above what we anticipated or would have approved of we had understood them before signing the rental contract.

Cons: Didn't realize that Thrifty was located further away from the airport than I had anticipated. Significantly farther than the other major companies (hertz, avis, etc.) who were located closer to the airport. This wouldn't impact my desire to rent from Thrifty in the future however.

Cons: Picking up the car was extremely slow due to only one person being on duty and moving like it was the DMV. I was the third person in line when I arrived and it took over 30 minutes to get to the counter. Once I got the vehicle I noticed that the rental contract was for $553 instead of the $289 reservation rate. Going back inside was not an option because there were over 10 people in line by that point. The person at the exit gate gave me the managers office number, whcih turned out to be a waste of time because they never answer and will not return calls. I even spoke with the 800 number personnel who left a message for te local manager to no avail. I will never rent form this location again

Cons: The service when picking up the vehicle. The place was so disorganized it took close to an hour to pick up the vehicle and I only had three others ahead of me!

Cons: Was only there for a second, dropping off. Not much to say - they did a good job.

Cons: Long lines - over 30 minutes to get to the counter, then the agent wanted to explain why she could not find a car for me - I kept reminding her that I just wanted a car, not an explanation...

Cons: The pricing seemed to be much higher than everyone else for a one day rental. I had no choice though. All flights were cancelled from Chicago and I could not get anything until 2 days later. Needed a car to drive home. At return of the vehicle; there was a lot of added in charges that I was never made aware of. Also, they tried to charge me for a full tank of gas, when I actually only used 1/3 of a tank.

Cons: I chose a midsize passenger car online and the guy tries to rent me an SUV when I get there, and then with difficulty they find me a midsize car finally. Stressful.

Cons: Up until that point it was miserable working with Avis. We had reserved a minivan as we have 2 carseats for kids and it would provide the best arrangement in the vehicle. At the counter, it was clear they hadn't actually set aside a minivan and tried to upsell me to a "nicer" car. Since I was exhausted after flying with 2 young kids, I said sure, even at a higher cost. Unlike a minivan with the two separate seats in the middle, it had two rows of seats in the back, making it impossible for anyone else to get into the car after the car seats were strapped in - this obviously wouldn't work. After going back in and demanding a minivan, they said they'd have one ready in 15min, during which we're just sitting there with two restless kiddos (1yo and 3yo). When they switched us back to the minivan, they also did not adjust the price, and we were simply left charged an extra $15/day for a car we didn't take. No apology, no attempt to correct the billing. I will not be working with Avis again. Be sure to demand the car you want and don't let them upsell you. We paid 2x the price quoted on Kayak.

Cons: Only one person was working the rental desk upon arrival. Even though there were only three people in front of us in line, it took over 30 minutes to rent a car AT MIDNIGHT. It wasn't during peak hours. We were told we were being charged for a full tank of gas which would be credited when we returned the car with a full tank. The credit wasn't applied. The person checking us in upon return said this was something he had been seeing a lot and didn't know why. He wasn't able to apply the credit so we had to go stand in line again to get our money back instead of catching the shuttle for the terminal. This provided unnecessary stress to our family, and I think this is a money making scheme on Avis' part. Most people probably don't have the time to stand in line to get a credit when they have a flight to catch. Also, we rented an SUV. We were given a Subaru Outback which was very uncomfortable didn't provide the extra room we needed. Overall, not a good experience.

Cons: Avis could not find my reservation. Rented me a car at a higher rate. I will not repeat this experience.

Cons: I wasn't sure why the bus dropped us off at baggage claim. But we figured out how to get the check in gates.

Cons: I was given a hybrid vehicle - which was fine - but nobody explained the basics on how to drive it when I picked it up. I had to resort to trial & error.

Cons: Pressure to buy Avis insurance, even though I had policy through Amex. Plus, hatchback lock rattled and set off open-door censor.

Cons: It was a terrible experience renting from this location. I was told that the Payless site was at the airport. It was not and I had to take 2 shuttles to get there. The actual office was a distance from the airport and was old and outdated. In addition the Payless specific shuttle was dirty and the driver was highly inconsiderate and played loud music during the drive. Also, I was not informed, nor was there a sign in the office telling me that a hold would be placed on my debit card until the car was returned. Overall a very disappointing experience.

Cons: Their rental lot is NOT part of the main rental car facility, so separate pickup call is needed. Limited hours for pickup and return. Older car with some mileage.

Cons: The web site said they were on site at Midway, they are not, you have to take 2 buses to get to the rental location. I was charged $25 for an additional 4 hours for my rental. I rent cars often and am not interested in using them EVER.

Cons: When I booked this reservation, I was mislead into thinking that Payless was located in the terminal at Chicago Midway. Not only was it not in the terminal, it wasn't even located in the rental car building where all the other agency are. I had to take the shuttle from the terminal to the car rental facility. Then I had to wait for a Payless bus to pick me up and take me to the Payless facility, located in a residential area a few miles away. If I had known this at the time I booked my car, it probably would not have been that big of a deal. However, since my reservation stated pickup was located "In Terminal", this experience was quite aggravating.

Cons: This felt like a bait and switch. We showed up at 5:00pm on a Tuesday to Midway airport. I didn't see the Payless logo on the rental shuttle so I asked a security guard and a bus driver where Payless was located. They both told me that ALL rental cars are found in the same place at Midway. My family got on the on this bus and the confusion continued. An hour later we ended up just renting a car from another company right there on the spot. Payless was in a different location, and more important, it was already closed for the night!!! No email, no phone call, no indication that Payless operates in a different location and on different hours than every other rental car option at Midway. Payless needs to find a way to communicate better with its customers

Cons: The website was not clear that everything was off site. There was no answer or voice mail on their contact line. I would not work with them again.

Cons: Kayak says Payless is in the "airport terminal", while others like Budget and Alamo are "shuttle." Wrong! You have to take the rental car shuttle, but then you need to take *another* shuttle from there to get to PayLess. We waited 20 minutes for the second shuttle while plenty of regular shuttles came and went. When I got off the second shuttle there was only one person at the desk. Fortunately I was second in line. The last person in line must have waited a long time to get their car. Returning is confusing because the entrance is not on the street of the address and due to a one-way street you have to go around the block to get in. Next time I'm going with one of the companies located in the rental car complex.

Cons: On top of the advertised prices we had to pay a total of 40% taxes, this made the rental the same price as the big rental companies. The staff were nice but personally I would not use payless again. Should be called Paymore!

Cons: The rental office was NOT at the terminal as indicated on-line. When informed by airport staff that all car rentals were at the car rental facility off airport, I took the shuttle there only to find that Payless was not there either. Another phone call and a 15 min wait outside later, a van showed up to take me to the Payless lot. My rental car was clean and the handoff went fine. They told me to return the car to this lot and they would take me to the airport directly. I had an early morning flight so arrived at the Payless office at 6:00am only to find that the office was closed and would not open 'till 7:00am! No one told me that cars could only be dropped off within certain hours. Furious!!!

Cons: Worst company ever. Told me they gave out all of their cars the night before thanksgiving and they didn't have any car to give me for my reservation. Had to rent from Avis for $260.00 for 1 day when my reservation with Economy was for $70.00

Cons: The company has a hidden "mandatory" roadside assistance fee of $100. It is NOT printed on any of the paperwork, nor or is there a notification when making the reservation on Kayak. It doubled the price of my rental, but there was 0 communication upfont. I reserve thru Kayak all the time and expect they would be disappointed in the hidden costs as well.

Cons: "Reserved" online. It was not made clear that the company was offsite or that a credit card number was necessary to hold the car. Our flight arrived nearly 2 hours late. We took the shuttle to the rental counter only to realize Economy was in a different location. Called both the local number and the toll-free number and got no answer. By the time my phone calls caught up with me it was 12:30 am and the message was that they would hold the car until 10:00. So now we were stuck at Midway. Luckily we were able to rent anothe car but had to cram 6 adults with luggage into 1 car instead of 2 and had to pay a premium price. I would not use Economy again.

Cons: No complaints.

Cons: