Hotels near Cleveland Hopkins Airport

Hotels near Cleveland Hopkins Airport

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Hopkins Intl (CLE) - Cleveland, OH, United States
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Best hotels near Cleveland Hopkins Airport

Cleanliness
9.8
Comfort
9.7
Facilities
10.0
Location
9.5
Overall
10.0
Overall 9.4 Excellent
Based on 87 reviews
Cleanliness
9.8
Comfort
9.7
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Location
9.6
Services
9.6
Staff
10.0
Cleanliness
9.8
Comfort
9.6
Location
9.4
Services
9.3
Staff
9.8
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
9.9
Comfort
9.7
Location
9.6
Services
9.6
Staff
9.9
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
8.8
Staff
10.0

Excellent 10.0
Pros: Cooked to order. The ambiance of the fake fireplace in our room. Large assortment of teas upstairs for our use.
Cons: Nothing.
Excellent 10.0
Pros: It was very comfortable and cozy. Everyone was so friendly and helpful. The breakfast was so yummy. Lived the scones.
Excellent 10.0
Pros: everything. the room, the food and the staff!
Cons: nothing!
Excellent 10.0
Pros: Anna was fantastic. So friendly and helpful. We loved the room. The breakfast was awesome. We will come back again. The location was great. We walked right from the B&B into the Metroparks.
Excellent 10.0
Pros: The suite I had was so warm and comfortable, I felt like a princess. Anna was a fantastic cook. Breakfast was always immaculate and delicious. Perfect location. Will stay there again.
Excellent 9.0
Pros: Breakfast was wonderful. Service was quick and efficient.
Cons: I did not like the Jacuzzi in the bedroom.
Excellent 10.0
Pros: The ambiance, and Anna the host is always amazing and welcoming!
Excellent 10.0
Pros: Absolutely fantastic stay! Excellent host/Chef. The breakfast was amazing. Thanks again so much. I will definitely be returning for another stay when back in town.
Excellent 10.0
Pros: Very quaint and staff was very friendly. Would defiantly recommended.
Emerald Necklace Inn Bed And Breakfast - Cleveland
Rated no. 1
9.4
Excellent 9.4
Based on 87 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.1
Facilities
9.7
Location
9.1
Overall
10.0
Overall 8.6 Excellent
Based on 421 reviews
Cleanliness
9.3
Comfort
9.1
Facilities
9.7
Location
9.1
Overall
10.0
Cleanliness
9.1
Comfort
9.0
Location
9.0
Services
8.8
Staff
9.0
Cleanliness
9.6
Comfort
9.6
Facilities
9.6
Location
9.6
Overall
10.0
Cleanliness
9.3
Comfort
9.1
Location
9.1
Overall
10.0
Services
9.2
Cleanliness
9.4
Comfort
9.3
Location
9.3
Services
9.3
Staff
8.9
Cleanliness
9.6
Comfort
9.5
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
9.5
Comfort
9.1
Location
8.8
Services
9.0
Staff
9.0

Mediocre 3.0
Pros: Breakfast was nice. Check in was good.
Cons: Room was not clean when I arrived. There was soap from last people that stayed in it and I was charged the wrong amount.
Poor 1.0
Pros: Nothing great about it. Possibly location but that's it.
Cons: Terrible staff
Excellent 9.0
Pros: cleanliness
Cons: bed wasn’t very comfortable
Excellent 8.0
Pros: room was very comfortable and a 10 minute drive from the airport. staff was friendly. we arrived late and left early so we didn't take advantage of the hotel's amenities but it looked like they had everything needed.
Good 6.0
Pros: It was very clean and friendly staff.
Cons: Horrible breakfast. They didn’t even have slices of bread for toast.
Excellent 9.0
Pros: Very clean room.
Excellent 10.0
Great location close to restaurants, and Walmart and sister church!
Excellent 10.0
Pros: Location
Cons: No
Excellent 8.0
Pros: The hotel is nice and recently updated
Cons: The breakfast in the morning, the food and eating area was busy the the staff member was not able to keep up with the guest.
Good 7.0
Cons: Bathroom was not the cleanest. 2 long black hair in sink and on counter. Floor was dirty. Shower was rusty and mold issues. Alcohol wipes for cleaning were dried out. Room was damn with humidity.
Excellent 10.0
Pros: Location.
Cons: No.
Excellent 10.0
Pros: Pool was clean and warm
Cons: No bathroom fan
Poor 1.0
Pros: Horrible
Cons: Everything
Excellent 10.0
Spotlessly clean and comfortable hotel. Staff was consistently friendly and helpful.
Excellent 10.0
Pros: Location was great and the surrounding mall and restaurants
Mediocre 2.0
Pros: Clean and modern amenities
Cons: They advertise it that they have a king suite with a single king bedroom and pullout sofa bed. Yet, they changed their mind during construction (so the front desk told me), and never installed the sofa in any of the rooms. I paid for a pull out couchÂ
Okay 5.0
Cons: Pool was broken. This was the main reason we reserved this hotel. Crappy breakfast also.
Good 7.0
Pros: the room was very clean, the bed was comfortable.
Cons: No airport shuttle service before 9 a.m. and no suggestions from the staff of local shuttle/cab services that provide 24 hour service. This hotel should have provided a list of available 24-hour services.
Poor 1.0
Pros: checkout
Cons: trustworthiness of staff
Excellent 10.0
Pros: Very close to the freeways and shopping and restaurants!!!
Cons: One of the beds are noisy getting in and out!!!
Poor 1.0
Pros: The location was ideal. The problem was we got zero sleep because there was a party above us and beside us. When called down to ask to get it resolved nothing was done. We had a 6am flight and needed to get up at 2am. Terrible experience.
Cons: Noise above us and beside us until 3am. Got no sleep and when asked for something to be done nothing was done. Should be reimbursed and an apology should happen. Terrible experience.
Excellent 9.0
Pros: Location and cleanliness.
Cons: Not at this time.
Good 6.0
Cons: You can tell they hadn't vacuumed in awhile especially the stairs there was cereal all up-and-down the stairs. The bed had a funny smell.
Excellent 10.0
Pros: Extremely clean
Cons: Checkin staff was curt
Okay 5.0
Pros: They booked pretty quickly.
Cons: I booked something before this. The hotel was actually a motel and I had to book this last minute. I was only at the hotel for a few hours before I had to leave.
Excellent 10.0
Pros: Easy 9 min drive to airport, had good selection of BREAKFAST, everything was spotless, free parking with an airport shuttle, and I think the pool was open
Cons: Umm it's just a parking lot so it's not covered
Excellent 10.0
Pros: So clean, everything was perfect and simple!
Cons: Disappointed in the (only high in sugar) breakfast options and week coffee.
Okay 5.0
Pros: The rooms were quite clean. The location was very safe and quiet.
Cons: They charged an extra $25 for just in case you or your roommates wanted snacks from behind the counter.
Mediocre 2.0
Pros: Free parking
Cons: They advertised hot breakfast and only provided a granola bar and orange. On our second day they were out of that over an hour before breakfast ended. Also they didn’t tell us we had to schedule to have our room cleaned. Also didnâ€
Good 6.0
Pros: Location
Cons: Under staffed
Excellent 10.0
Pros: Clean and very nice outside sitting area
Cons: I personally prefer hotels with a small lobby bar or lounge
Hampton Inn by Hilton North Olmsted Cleveland Airport - North Olmsted
Rated no. 2
8.6
Excellent 8.6
Based on 421 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
6.6
Location
9.2
Overall
6.6
Overall 8.6 Excellent
Based on 221 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
6.6
Location
9.2
Overall
6.6
Cleanliness
9.1
Comfort
8.8
Location
9.0
Services
9.1
Staff
9.1
Cleanliness
2.0
Comfort
6.0
Facilities
2.0
Location
6.0
Overall
2.0
Cleanliness
9.3
Comfort
9.1
Location
9.3
Services
9.2
Staff
9.1
Cleanliness
8.5
Comfort
8.6
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
8.8
Comfort
8.9
Facilities
8.0
Location
9.1
Overall
8.0
Cleanliness
9.1
Comfort
9.0
Location
8.8
Services
8.8
Staff
8.8

Excellent 8.0
Cons: You could hear noise from other nearby rooms and from the above floor - when someone was walking in the room above ours in the higher floor you could hear them - you could wakeup during the middle of the night due to the noise.
Excellent 10.0
Pros: great Staff & Accommodations.. Thank You & See you In The Spring!!
Cons: great Location & nicely landscaped
Good 6.0
Pros: Not much -
Cons: not my kind of hotel - minimalist atmosphere; way too contemporary - lobby is not inviting; room was not swept; floor not mopped - very dirty; containers in shower were empty
Mediocre 2.0
Pros: Location was good
Cons: I never got my my incidentals. I called and left manager a total of THREE voicemails and NEVER got a call Back. I was told I would get them back after my stay and never did. Im beyond pissed and never staying there again!
Okay 5.0
Pros: Room was nice
Cons: Yes we didn¿t get free breakfast only coffee. The lady at front desk said we only paid $--- plus tax $-- so we didnt get breakfast which is totally unacceptable. We stayed at the Hyatt place in Cleveland for $--- per night and got full b
Okay 5.0
Pros: Was originally put on 2nd floor. Music from club downstairs reverberated through the room and couldn't sleep. Pillows on the bed were throw pillows, not bed pillows and extreme uncomfortable. Went to front desk to request room change but no one was there. Had to return a second time. Put in room 309, the shade was broken and wouldn't completely close. Elevator was dirty and looked like it hadn't been wiped down in months. Pool area was dirty, again windows especially looked like they hadn't been wiped in months. Dead plants and flowers everywhere. This hotel is not being taken care of . No upkeep, no cleaning. Will be a dump in a few years if someone doesn't step in now.
Cons: Noise. Throw pillows instead of bed pillows, cleanliness of hotel
Mediocre 3.0
Pros: Location
Cons: Rude staff. Damp floors Dirty room
Poor 1.0
Pros: the location
Cons: 1 chair in the room for 2 people. Is one of us to sit on the bed or on the pad they placed under the TV? The floor in the shower gets very slippery once wet. I nearly fell. After flying we like to allow the wrinkles hang out of our clothes. 4 hangers only
Good 6.0
Pros: Very friendly staff!
Cons: Our room was not as clean this visit.
Okay 5.0
Pros: Not much I liked that it has a area where you could purchase things and breakfast.
Cons: I didn't like the room not being cleaned as well with dirty wash cloths and someone was sick in the hotel that was coughing all night and morning. I was very uncomfortable and worried especially with Covid-19 going on right now.
Okay 5.0
Pros: Amenities.
Cons: Some of the staff were rude.
Okay 5.0
Pros: Amenities.
Cons: Some hotel staff were rude.
Good 7.0
Pros: Our room was wonderful and the lobby was great. The employees were very nice and welcoming.
Cons: It was my daughter¿s birthday and she was looking forward to swimming with her friends. The pool was dirty with murky water and white scum all around the sides. The water was also too cold, they didn¿t stay in it very long.
Excellent 10.0
Pros: Clean
Excellent 10.0
Pros: Love the clean modern design love the location for my needs and love the staff!
Excellent 9.0
Pros:  
Cons:  
Good 7.0
Pros: The thing I liked most was the staff was really friendly, we got 20% off our bill from the restaurant next door for staying there
Cons: The rooms amplified sound from outside so most of the night we heard peoples doors slamming shut. There was what appeared to be semen on the walls. The sheets didn¿t seem like they were cleaned and were scratchy. There¿s more that won¿t fit here
Excellent 8.0
Cons: It was loud and the doors to the rooms slam hard Heard doors slamming all night.
Excellent 9.0
Pros: Great location!
Cons: I could see hand prints everywhere and the carpet was dirty near the walls.
Excellent 10.0
Pros: I could bring my dog. It’s easy to get to and comfortable.
Cons: Someone broke a glass all over the hallway and it was there when I arrived at 6pm and still there in the morning when I left at 7am.
Good 7.0
Pros: The staff!!! Every person encountered was amazingly polite and went out of their way to satisfy any request. They literally stopped whatever they were doing to resolve any issue, answer any question, give direction. Applause to the staff.
Cons: Property is really starting to show it’s age. Glass roof over atrium lobby poured rain soaking floors, stage, equipment. In spite of the wear , the place was spotless!
Excellent 10.0
Pros: Staff was very friendly. Room was small but stylish and comfortable. Very clean!
Cons: The associated restaurant Burntwood Tavern (not the hotel's fault) was a bit suboptimal for food, but the best option it seemed as the hotel restaurant was closed. Burntwood provides room service for the hotel. Food was very expensive for portions.
Excellent 9.0
Pros: Great location,very nice
Cons: No
Good 7.7
Pros: Vibe
Cons: Day staff
Excellent 10.0
Pros: Love the Aloft brand! Great staff. Really nice, well appointed  rooms with comfy beds, and NO PET FEE! Convenient to I 480 and shopping. Decent restaurant next-door.
Excellent 10.0
Pros: First stay was so great, I booked the hotel for my return from Wisconsin! Great staff, comfy beds, no pet fee (yay!). Close to the interstate, shopping, and a good restaurant next-door. Excellent value, highly recommended.
Poor 1.0
Pros: The location of the hotel and the clerk that checked us in
Cons: There was mold in the bedroom area near the window for the shower and the soap dish was broken there were also no plastic bags in any of the garbage cans( not very sanitary)
Okay 5.0
Pros: Very clean, comfortable room. Staff was very friendly.
Cons: Staff gave a lot of incorrect or misleading information, there were MANY hidden costs. In total, my stay cost me almost $--- rather than the $--- I thought I was paying. Because of this, would not stay there again.
Aloft Cleveland Airport - North Olmsted
Rated no. 3
8.6
Excellent 8.6
Based on 221 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
8.8
Location
9.1
Overall
8.8
Overall 8.5 Excellent
Based on 360 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
8.8
Location
9.1
Overall
8.8
Cleanliness
9.0
Comfort
8.8
Location
9.3
Services
8.5
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
5.0
Comfort
6.0
Facilities
6.0
Location
10.0
Overall
6.0
Cleanliness
8.8
Comfort
8.8
Location
9.1
Services
8.5
Staff
9.0
Cleanliness
8.6
Comfort
9.1
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
8.9
Comfort
9.0
Facilities
9.3
Location
9.0
Overall
9.3
Cleanliness
8.5
Comfort
8.2
Location
8.7
Services
8.3
Staff
8.6

Mediocre 3.0
Pros: it was a beautiful spacious room and clean
Cons: no usb to charge my laptop , iPhone and iPad. didn’t like the choice of tv channels, it’d be nice if Netflix is available for Netflix customers to sign in and enjoy. no breakfast; a staff member told me that’s what the fully equipped kitchen was for, but I don’t cook. she didn’t tell me I could but foods in the store, never saw that, just found out about it reading the reviews here.
Good 7.0
Pros: nice spacious rooms, friendly staff, pet friendly, and good value
Excellent 10.0
Pros: The location is convenient for visiting family. The rooms are nice and the beds are comfortable.
Excellent 8.0
Pros: Good tv channels, office room, on house coffee and tea, gym it has everything except breakfast but there is a small kitchen with all appliances.
Cons: on site restaurant would be nice
Excellent 10.0
Pros: It was exactly between Cleveland and my family's house.
Excellent 10.0
Pros: It wasn’t hard to find and it was in a great location.
Cons: I reserved a suite with a sleeper sofa. I ended up with a bed in the living room and a room with a bed room. It worked but wasn’t what I picked.
Good 7.0
Pros: Location! Size of room.
Cons: The bed wasn't the right size. Some areas smelled like wet dogs.
Excellent 10.0
Pros: Everything
Cons: No
Good 7.0
Pros: I really like that you have your own little kitchenette area with a full refrigerator
Cons: It appears that there were families actually living there on a month to month basis.
Excellent 8.0
Pros: Clean, safe, good location. Private and comfortable, nice staff.
Cons: Not at this time.
Excellent 10.0
Pros: Nice and clean room
Cons: The sofá they need new
Excellent 9.0
Pros: The rooms are quite large and everything was clean. Nice to have the kitchenette.
Cons: Nothing
Good 7.0
Pros: Rooms were updated and very clean; convenient location near airport and Fairview Park. You can walk across the street through a parking lot to get to Walmart for shopping.
Cons: Sparse amenities and small check-in area. Rooms have very little silverware and kitchen items with no extras at the front desk. There was a disproportionate number of residents smoking outside hotel.
Mediocre 3.0
Pros: The location only
Cons: My skin broke out in hives from sleeping on the bed. There is no Matress pad and I think there are dust mites on the bed. Not sure they changed the sheets from the last occupants. They say the only change sheets one time weekly. I am still itching now
Excellent 10.0
Pros: Cleanliness, access to laundry room/ gym and no extra charges. The kitchenette which helped me save money, and the small convenient store inside the hotel.
Cons: Can't think of anything.
Excellent 8.0
Pros: Clean. Friendly staff.
Cons: The doors of the rooms close loudly. I could here other doors close of other persons staying in other rooms, and the noise was louder than other hotels I have stayed at. I really didn¿t like how loud it was. Woke me up several times.
Poor 1.0
Cons: Very dirty rooms.
Excellent 10.0
Pros: The room was very clean and comfortable.
Cons: Staff was excellent.
Excellent 10.0
Pros: Great staff, very clean.
Cons: No
Excellent 10.0
Pros: I love the kitchenette! The bed was very comfortable. The room is well appointed and mostly clean. We enjoy staying there and feel safe from COVID-19.
Cons: I am bummed that the food pantry is not open, but understand that’s part of keeping people safe from COVID-19.
Good 7.0
Pros: The price was reasonable
Cons: I needed king beds and got rooms with just full size beds. The kitcheneete was nice but would have preferred bigger beds
Poor 1.0
Pros: Nothing at all
Cons: The room was not clean it smells like a dog it had dog hair EVERYWHERE
Poor 1.0
Pros: The location
Cons: They didnt tell me it will be a 75.00 charge for a cleaning fee that was terrible would never stay there again
Good 6.0
Pros: EXCELLENT staff.
Cons: The entry way and lobby were cluttered and a bit dirty. There were people allowed to smoke directly in front of main entrance. The room had a slight tinge of smoke. This is a poor representative for the candlewood brand.
Okay 5.0
Cons: The room was misleading on the website. Standard rooms a usually a double. This entire hotel only had singles.
Good 7.0
Pros: Excellent value for the amazingly low rate we got at the very last minute. Location near the airport and near mall and Walmart for a few necessities.
Cons: No gas station right by the hotel, which seemed unusual for the location.
Mediocre 3.1
Pros: The location was the only plus. Very close to the airport.
Cons: When we arrived, we were told that we got the last room available, despite our reservation. Our room was extremely smoky, as was the entire 4th floor. If you want a college Dorm feel with the charm of a 1970's New York City apartment, then this is the hotel for you. No privacy curtain and blinds did not close all the way. No bathroom trashcan and soaps and paper products had not been properly supplied. The hair on the toilet and in our towels was a nice touch as well. We asked to move, and there were no other rooms available. We asked to cancel the additional days' reservation and were told we would have to call the company we booked through online. Literally, on the way back to my room to do this, they charged our card for the remainder of the stay. So, we just stuck it out. Never again.
Excellent 10.0
Pros: I was in Cleveland to attend a music festival for about 5 days. The staff at the front desk were friendly and helpful. My room was very clean. The hotel is about 20 mins drive from the downtown, there are lots of restaurants and fast food places around. It would be helpful if they had breakfast, but again, it is an extended stay place, so you know what are you getting into. Overall nice experience. If I go back, I will stay there!
Excellent 10.0
Pros: Rooms were luxurious and comfortable and super clean even when a black light was taken to the rm nothing was found. Staff was very professional and gave superior customer service.
Sonesta Simply Suites Cleveland North Olmsted - North Olmsted
Rated no. 4
8.5
Excellent 8.5
Based on 360 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.8
Facilities
9.4
Location
8.8
Overall
9.4
Overall 8.5 Excellent
Based on 311 reviews
Cleanliness
9.0
Comfort
8.8
Facilities
9.4
Location
8.8
Overall
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.3
Overall
9.3
Cleanliness
9.2
Comfort
8.4
Facilities
8.8
Location
9.6
Overall
9.2
Cleanliness
9.0
Comfort
8.8
Location
8.7
Services
8.7
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
9.6
Facilities
9.6
Location
9.6
Overall
9.2
Cleanliness
9.0
Comfort
8.8
Location
8.9
Services
8.5
Staff
9.2
Cleanliness
9.1
Comfort
8.9
Location
8.6
Services
8.3
Staff
9.1
Cleanliness
8.6
Comfort
8.6
Facilities
9.2
Location
8.4
Overall
10.0
Cleanliness
8.8
Comfort
8.3
Location
8.8
Services
8.2
Staff
8.6

Good 6.0
Pros: For the price, it was a nice, clean property 5 minutes from the airport. shuttle service took us to/from a nearby bar and to the airport.
Cons: The beds were so hard and uncomfortable it felt like sleeping in the floor. it was so bad we barely got any sleep.
Excellent 10.0
Pros: Clean
Cons: No
Excellent 10.0
Pros: Everything!
Cons: There was nothing that I disliked.
Excellent 10.0
Pros: Beautiful, spacious room. Clean. Near airport
Cons: Dim lighting in room. Frustrating that all hotels in this price range are like this.
Mediocre 3.0
Pros: What I enjoyed best about this hotel was its proximity to the airport. I particularly enjoyed two amazing staff there.
Cons: I encountered blatant disrespect from two staff. I was asked did I understand what they were saying as if I were dumb. Told I could get my money back and leave. Although I watched the interaction with the guest before who were not of my race.
Excellent 9.0
Pros: The warmth of the van driver who brought me there. The decor.
Cons: I was confused by the alternative pathways to breakfast. More info in the room with menu?
Excellent 10.0
Pros: The location to Cleveland Airport and the free shuttle were the two big reasons why we choose this hotel.
Excellent 8.0
Pros: Near airport. Had a shuttle !!
Cons: Did not care for my dinner from your restaurant. Bathtub did not drain. Showered in water over my ankles - ick!
Excellent 10.0
Pros: The bed and sheets
Cons: No
Excellent 9.0
Pros: Great location. Very nice staff
Cons: This hotel does not have an operating restaurant. There is a breakfast option available, but no food at night.
Okay 5.0
Cons: Staff did not wear masks, was not careful around people.
Good 6.0
Pros: Hours for fitness and pool
Cons: Musty and moldy smell, outdated, no food
Excellent 10.0
Pros: Location, cleanliness, staff, and the park and fly
Cons: Nothing
Excellent 10.0
Pros: Very good internet connection and staff was very kiindly.
Excellent 10.0
Pros: The front staff, van drivers were all extremely personable and made me comfortable.
Excellent 10.0
Pros: I like the staff, location, cleanliness, and price!
Good 7.0
Cons: The room kind of smelled, I was hungry when I arrived but there was nowhere to get food in or outside of the hotel.
Good 6.0
Pros: convenience
Cons: breakfast a selection of unhealthy stodge.
Excellent 9.0
Pros: The location, price, and amenities
Cons: The only thing was it is currently in remodel phase
Excellent 9.4
Pros: Very popular hotel. Saw many families here. Checking in was easy. Nice fireplace downstairs and convenient restaurant/bar. Nice ambiance.
Cons: Rooms were pretty basic. But, for the price, it was very nice!
Poor 1.0
Pros: That I didn't have to be there for very long.
Cons: There was a loud generator next to my room preventing sleep. Staff was unhelpful resolving the issue, unsympathetic, and borderline rude about it.
Okay 4.0
Pros: Centrally located
Cons: The tub was clogged up and it was really dated for a Hilton
Good 7.7
Pros: Location right next to airport, shuttle service was great, hotel has bar/restaurant, friendly staff, good rates, lobby area was very nice, room was clean
Cons: Outside of lobby hotel is dated, while acceptable room furniture was showing age, mattress and pillows where very uncomfortable, felt more like a mid range hotel than what I expect from a Hilton. That being said for a quick overnight stay for easy access to the airport In The morning at 100$ it was not a bad deal but if the rooms where newer it would have been a 5 star experience
Good 6.0
Pros: Clean
Cons: Not enough toiletries for two adults. Room a bit small.
Good 7.0
Pros: Proximity to the highway and places we were visiting while in town.
Cons: We were disappointed in the cleaning staff the morning of checkout. They were very loud coming in and out of rooms with their walkies turned up. Didn't help our only opportunity to sleep in for the week.
Good 6.0
Pros: Check in/out was quick.
Cons: No food included with my stay. When I did go to order food at their restaurant, I was not treated respectfully. As I was ordering the staff interrupted me and began chatting with another patron. I simply walked away. Room was very average.
Excellent 10.0
Pros: Very friendly staff, nice comfy bed, good breakfast bar
Excellent 10.0
Pros: Title pretty much sums up out stay. We arrived late at night and was greatest with a friendly smile and directed to our roo . Room was spacious and clean. Beds and pillows were comfortable and the bathroom was well maintained. No comments whatsoever. By the way, if you are worried about being so close to the airport...have no worries. We were on three uth floor and did not hear one plane fly over at al . Great stay. Thank you Hilton
Good 7.7
Pros: Location to the CLE airport
Cons: I wanted to leave my vehicle for the duration of the flight and get a shuttle to the airport and was told that the program was unavailable and full. They didn't even ask what time my flight was and the parking lot was only half full.
Excellent 9.1
Cons: Food wasn't great for how much we spent, and breakfast is super expensive for a family of 4. Especially, when I thought it was included in my stay from trip advisor.
Excellent 10.0
Pros: All staff were helpful friendly and responsive
Excellent 10.0
Pros: I liked that they had a gym and business room.
Excellent 9.0
Pros: The staff was very attentive and breakfast was really terrific.
Excellent 10.0
Pros: Meticulously clean and quiet. Very friendly staff. Excellent airport shuttle service.
Hilton Garden Inn Cleveland Airport - Cleveland
Rated no. 5
8.5
Excellent 8.5
Based on 311 reviews
Details
Reviews

Cleanliness
9.6
Comfort
9.6
Facilities
9.2
Location
9.3
Overall
9.6
Overall 8.5 Excellent
Based on 54 reviews
Cleanliness
9.6
Comfort
9.6
Facilities
9.2
Location
9.3
Overall
9.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.0
Facilities
8.0
Location
8.6
Overall
9.3

Excellent 9.0
Pros: I really didn`t have much interaction with the staff. We were only there one night and hadn`t checked in until 10:30 PM. Overall I`ve loved it.
Okay 5.0
Pros: Location was close to everything. Liked the proximity to airport.
Cons: Weird smell in the room, not extremely clean.
Excellent 9.0
Pros: Breakfast had a great selection of hot and cold items. Hotel location is conveniently located near airport and major highway. Also close to many attractions in Cleveland.
Cons: Shower drain was slow.
Okay 5.0
Pros: Beds sheets TV and bathroom were all ok and good for a short stay
Cons: During the middle of the night, someone kept on trying to call our room phone and every time we’d pick up, they would hang up. Front desk did not care at all and just told us to wait and see if it happens again. Either way, good area for just a short stay near the airport and all.
Excellent 10.0
Pros: The lady that checked me in was very friendly and accommodating. I wish I would have got her name because I think she deserves special recognition for her high level of customer service.
Cons: I had no issues.
Excellent 10.0
Pros: Location to airport was ezcellent
Okay 4.0
Pros: It was easy to get to the freeway.
Cons: The room smelled of cigarettes, there was a burn make in the bathtub, there was a ring of dirt under the rim of the counter at the sink, paint on bathroom door was worn thin
Excellent 9.0
Pros: I have stayed at this hotel over 25 times so I am very happy with the location and friendly staff.
Cons: Sometimes price ellivates to high.
Excellent 9.0
Pros: Location and cleanliness. Price could be a little lower.
Excellent 10.0
Pros: The staff was very friendly and helpful. My room was exceptionally clean. The location is fantastic. I had a wonderful stay!!
Cons: Nothing.
Good 6.0
Pros: Pool and laundry room,
Cons: It¿s ridiculous that even if your extending your stay they will take a 200) $ hold on your money , so for example I booked two rooms then added one more before i even arrived at hotel and they still have 400$ of mine that I haven¿t got back yet. Su
Excellent 9.0
Pros: Clean, safe, location. Covid precautions adhered to.
Excellent 8.0
Pros: Close to food locations and stores
Excellent 8.0
Pros: location, food wasn't bad for a grab and go
Cons: having to specifically ask for housekeeping I emptied my own wastbaskets
Excellent 10.0
Pros: The staff, bed, shower and breakfast
Cons: Nope
Excellent 8.0
Pros: Clean, right off freeway, near stores, really good place to stay. Never had an issue
Cons: water pressure was low this time but had never had issue in the past. Main not be hotel, could be construction.
Okay 5.0
Pros: Staff were nice and breakfast
Cons: Yea I haven't received my deposit back yet don't like how long it takes to get your money back
Good 7.0
Pros: Appreciated the really nice grab and go lunch. Room was clean and comfy.
Cons: Shuttle not running as listed on web page. Had to take a taxi.
Okay 5.0
Pros: The decor and atmosphere
Cons: The fact they began construction before checkout..woke us up earlier than would like to be..
Excellent 9.6
Was just in town for my parents
Good 6.0
Pros: The location near the airport is very convenient, and the staff was great. They were very pleasant and helpful.
Cons: The rooms are old and dark.
Okay 5.0
Pros: Clean
Cons: Would let me credit my husband's reward card
Okay 5.0
Cons: We were told not to book a king room in the future and i have no idea why
Poor 1.0
Cons: Parking is not included, the staff was not helpful and when I asked to speak with the manager a call was set up for the morning and he did not call. Then I was told he would speak with me at breakfast and he did not. Very disappointed in the staff.
Okay 4.0
Pros: the breakfast
Cons: not much to like, old and run down, smelled like smoke
Good 7.0
Pros: Accessibility, safety, staff was friendly, personable, and helpful
Cons: Parking lot was somewhat difficult to maneuver in the snow
Good 6.0
Pros: The complimentary breakfast.
Cons: The blue paint color in the room and the cool light bulbs had a very sterile and uncomfortable feel.
Excellent 10.0
Pros: We arrived close to midnight and the airport shuttle was there waiting for us and then checked us in right away. In the morning, Phyllis was keeping the breakfast area stocked and then drove me to the car rental facility, gave me such great directions back to the hotel that I didn't even need GPS, and was just so friendly and helpful. Room, etc. were pretty standard and comfortable and clean.
Excellent 10.0
Pros: Overall, this was the best choice for the price. Very clean, great location, and the staff was very helpful too. The free continental breakfast in the morning was excellent and had a wide range of healthy options. The room and bathroom were both good size, and we were thankful for the USB outlets on the bedside table and desk. They also had the option to go "green" and reuse your towels or put off washing the bedding so it wasn't done every night, which we thought was a great option. We'll definitely be staying again during our visit next year :)
Cons: Bed was a little more firm than we hoped for but that's just our preference. it was perfectly comfortable for a good nights rest.
Holiday Inn Express Cleveland Airport - Brook Park - Brook Park
Rated no. 6
8.5
Excellent 8.5
Based on 54 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.6
Facilities
8.8
Location
8.8
Overall
9.0
Overall 8.1 Excellent
Based on 683 reviews
Cleanliness
8.5
Comfort
8.6
Facilities
8.8
Location
8.8
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
2.0
Comfort
8.0
Facilities
4.0
Location
6.0
Overall
6.0
Cleanliness
8.2
Comfort
8.5
Location
8.8
Services
7.9
Staff
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.7
Location
8.9
Services
8.2
Staff
8.6
Cleanliness
8.3
Comfort
8.2
Facilities
10.0
Location
8.5
Overall
8.0
Cleanliness
8.7
Comfort
8.7
Location
8.4
Services
8.4
Staff
8.3
Cleanliness
7.9
Comfort
7.6
Location
8.2
Services
7.2
Staff
7.6

Excellent 9.0
Pros: Rooms and beds were very welcoming and comfortable
Cons: Not a lot of room in the upstairs bathroom to move around. But we managed. T
Excellent 8.0
Pros: The bed was comfortable. The room was spacious and quiet in spite of proximity to highway. All of the staff that I encountered were pleasant and helpful.
Cons: Small maintenance issues. Closet door was off track (broken part). When opening the dishwasher, the whole thing moved. Minimal cooking supplies although I didn't really need them, a measuring cup and teaspoons would have been nice.
Excellent 9.0
Pros: Large room, easy check-in, close to lots of stuff, nice microwave
Cons: Could be spruced up a bit.
Good 6.0
Pros: good location to restaurants and highway.
Cons: the pleather sofa and chair. had room facing the highway.
Poor 1.0
Pros: nothing
Cons: very dirty. carpets were dirty and had smell. walls had stains. there was a loft, could see top of fan from there, looked like never been cleaned before. overall horrible experience due to uncleanliness.
Excellent 10.0
Pros: The size of room!!! Clean and quiet! Including breakfast! Friendly and helpful staff!
Cons: Terribly hard uncomfortable pillows and we rolled down to the middle of the bed, because the mattress was a little squeezed in that place) But this is very individual and does not affect my overall assessment of the hotel. Excellent!!!
Excellent 10.0
Pros: Beautiful clean room. Great location!
Cons: I loved everything.
Okay 5.0
Pros: Somewhat close to airport
Cons: Website states free airport shuttle but it is only available at certain times!!!! Staff not friendly. No breakfast available except coffee in morning.
Excellent 9.0
Pros: Very roomy suites with kitchens. Better than expected breakfast considering grab and go due to COVID protocols
Cons: One of the girls at front desk looked like she was miserable, couldn't smile if her life depended on it it seems. Dealt with her on more than one occasion, she was always like that. Not sure why hotels hire/keep people like this in customer facing jobs.
Good 6.0
Pros: Appearance and size of room was great, kitchenette was a bonus but I didn't really need it for this stay. What is a nice place to stay for the value.
Cons: Upon checking out Sunday morning 20 minutes before breakfast started, girl was rude and wouldn't even let me have a coffee. Was very unsatisfied with that experience and accommodation. The first morning I was 2 hours early and young man provided coffee.
Okay 5.0
Pros: Convenient location
Cons: It was basically lipstick on a pig
Excellent 10.0
Pros: Absolutely loved this hotel!!! Close to everything and offered so much! It was more like staying in an apartment or condo. Their was a full kitchen, fireplace and and spacious living area. The staff was great and very helpful. This was the best experience
Good 6.0
Pros: Suite.
Cons: Overall, nothing bad. It¿s just time to update/repair the rooms.
Excellent 10.0
Pros: It's like staying in an apartment.
Poor 1.0
Pros: I really can't find one thing.
Cons: Yes, the coffee station in the room did not have any condiments. I called the front desk, said they had no one to get them for me. Just overall not a place I would ever stay at again. Yelling people in parking lot at 130 am. Felt unsafe,
Excellent 10.0
Pros: Liked the location and also I liked that the room was spacious and very comfortable.
Cons: Our room was next to a "sleep clinic" and also someone at 1:30 am knocked on our door if the music bothered us.. No the music did nto bother us becasue we were sleeping but the knocking on the door at 1:30 did bother us.
Excellent 9.0
Pros: The staff was very helpful when I was locked out of my room. The room was clean and spacious.
Cons: There was no "do not disturb" sign to hang on door.
Excellent 10.0
Pros: Very spacious for the cost of the stay
Cons: No
Poor 1.0
Pros: Nothing
Cons: Not clean no help with staff I travel all the time never seen such disgusting place
Poor 1.0
Pros: Room Size
Cons: The internet is the worst internet service you would get at any hotel due to lack of IT support.
Mediocre 2.0
Pros: Only that it was 2 bedrooms.
Cons: There was an unknown $500 deposit when we got there, which we weren't budgeted for. They refused to let us use 2 different cards to cover the deposit, resulting in calling home for money. Manager & staff rude. Smoke alarm went off at 4am. No breakfast.
Good 7.0
Pros: Clean
Cons: free breakfast far below expectations 1/10 stars
Mediocre 2.0
Pros: Nothing
Cons: I did not feel safe. No breakfast grab and go. No carafe for the coffee maker. No bedding for the fold out.
Excellent 10.0
Pros: The hotel suite was perfect for our family getaway. The front desk staff and Maintenance person were excellent. Breakfast was sufficient and we were close to the pool so everyone was happy.
Cons: The trash had not been emptied prior to my arrival and was running over under the kitchen sink. After my second call I was asked to clean it up and sit it outside, which I did not do. Also the air condition was broken.
Poor 1.0
Pros: Location.
Cons: Dirty. Multiple issues with the booking. I have pictures of the room when we arrived. We had to buy own sheets because no one from the office would pick up.
Excellent 10.0
Pros: Rooms are great
Cons: No
Mediocre 3.0
Pros: Courteous helpful staff
Cons: Day 1 there was a strong smoke blazing in the whole hallway & entrance. Day 2 someone placed their trash bags in entrance area probably because they don¿t do housekeeping for under 1 week stays. I had to walk past stinky trash everyday. I have pictures
Good 7.0
Pros: Very Spacious. Rooms were clean and the location was perfect.
Cons: The room did not come with blankets for the pull out sofa. I called front desk and they said i would have to drive back around to the front to get it. It was no way i was packing my kids back up in the car.
Okay 5.0
Pros: The room was fine nothing to write home about, but clean
Cons: Dirty hallways same in office area, parking lot rough and dirty. Outside of buildings in poor condition.
Excellent 8.0
Pros: The room was spacious bed was comfortable
Cons: Staff at desk acted like we interrupted her night by checking in¿¿. The bathroom was no better than cheap motel.
Okay 4.0
Pros: The loft Suite was very spacious.
Cons: Our toilet stopped working 4 times. Each time the plumber came he dragged in dirt from outside. The room was not very clean when we came in. There was trash on the carpet. It was also an inconvenience not having a small trash can upstairs.
Excellent 9.6
The hotel was nice and roomy. I loved the fact that it had a kitchenette in the suite. The only complaint i have is that the bathroom sink was stopped up. The staff was friendly and the room was clean.
Poor 1.0
Pros: Location is good, proximate to freeways, turnpike.
Cons: Don't stay here for an extended business trip. WIFI High speed internet was less than one megabit upload, download was 100mb+/-. Advertised at 10mb minimum. Discussed with manager(s) twice during the 3 business days of the stay. No resolution.
Mediocre 3.0
Pros: The staff was very polite.
Cons: No clean linen in 9 days, frying pan was put away dirty (grease and food particles). Children playing in the hallways until 4 a.m., had to take towels etc. to the desk for exchange. I will not stay at this hotel again.
Good 7.0
Pros: The kitchen made it feel like home
Excellent 10.0
Pros: The room was larger than I expected and extremely clean.
Poor 1.0
Pros: Nothing
Cons: The room was not clean,sticky floor,crumbs and bits of food left,bathroom was dirty,left garbage outside the room for14 hours as well as over flowing garbage around the complex, empty bottles and broken glass outside the room. Party is the surround rooms
Okay 4.0
Pros: Speed at handling issues
Good 7.0
Pros: Location is great to have restaurants close by, highway, and to the airport. We stayed here in the past due to being close to our relatives.
Cons: No one ever came to tidy up our room over our 3 day stay. Unacceptable! We left the room each day between 10-11 am. We have not had this problem staying here in the past. Also, the advertised hot breakfast was not replenished and left few choices.
Okay 5.4
Pros: The room was spacious and comfortable. Breakfast was okay.
Cons: They never cleaned our room even though we called multiple times every day to have it cleaned. They didn’t even replace our toilet paper to take our trash. We had to call every single day for that and they took a long time to do it.
Good 7.0
Pros: I liked the location with plenty of places to eat within walking distance. I also liked the sized of the room and the cleanliness.
Cons: Did not receive service one night.
Good 7.0
Cons: Breakfast was very minimal for a suite hotel.
Good 7.0
Pros: Nice pool. In a good neighborhood.
Cons: Lack of housekeeping and maintenance.
Okay 4.0
Pros: The hotel is convenient, to return a car at the airport.
Cons: Room air-conditioner was turned off, the room was 80° when I arrived,. The door to the closet was broken off and hanging sideways. There seem to be some kind of party happening outside of the building for several hours.
Okay 5.0
Pros: Room size was great.
Cons: Hair ball on bathroom floor, given bath mats instead of towels, no housekeeping service on our 2nd day.
Good 7.0
Pros: Location and airport shuttles pickup
Cons: Not really, I stayed only one night
Poor 1.0
Cons: I booked a room at sonesta and when I arrived the hotel clerk did not see my reservation but checked me in anyway. When I checked with my bank app following morning I saw charges for two rooms so I went to front desk who advised me it was my problem.
Excellent 9.4
Pros: DISCLAIMER: I worked for a large upscale hotel brand at multiple locations for 7 years, and hold all hotels to high standards. The room was comfortably sized, although with the sofa bed out the room shrunk considerably. There were 2 of everything—plates, cups, forks, knives, spoons—but space for 3. We did use the oven to bake muffins, everything is in good working order, as was the fireplace. The breakfast was generous and edible, and the area was kept clean by a diligent employee. In fact, everyone we saw was cheerful and helpful.
Cons: The shower gel dispenser was out of body wash, and the curtain bar was loose, like someone had been playing on it, hmm... we did not bring this to the staff’s attention, though. The toilet and tub area of the bathroom is incredibly small, but the sink and countertop area is wide open. Space could be better utilized here, but nothing you can do about it now.
Poor 1.0
Pros: Everything went well until we were charged $150 a week later for our 15 pound service animal who did 0 damage.
Cons: They charged $150 for a service animal.
Excellent 10.0
Pros: We absolutely enjoyed our long holiday weekend stay at Sonesta ES Suites Cleveland Airport! The apartment-style accommodations made it possible to lounge and get comfortable (and not feel the dreaded "cooped up feeling" of being in a hotel room! We were able to cook several meals in the well-equipped kitchen, relax on the sofa, and stream our Netflix on the TV. The staff was exceedingly friendly and went above and beyond to make the most out of our stay. The hotel was in great proximity to wonderful restaurants and it was a quick drive from the airport, downtown Cleveland, and the mall. And the price! WOW! It was by far the most affordable of all the hotels we looked into - by at least $50-100 a night. We enjoyed our stay so much that we plan to seek out Sonesta hotels in all cities we travel to!!
Cons: We stayed in the "West Wing," which was lovely; however, it did not have an ice machine. The rooms have freezers, but you must make your own ice. Fortunately, guest services gave us plenty of ice to last us the long holiday weekend!
Okay 5.0
Pros: Nice bed
Cons: They charged more then advertised
Okay 5.0
Pros: staff was helpful and friendly. they did their very best to correct the issue.
Cons: the room wasnt cleaned after the previous person stayed there. the sheets weren't changed, there was a bag of garbage, and a mountain of used towels. i informed the front desk person and since they hotel was completely booked, he offered to comp
Okay 5.0
Pros: Location
Cons: The tub leaked all over the place when my daughter took a bath
Mediocre 3.0
Pros: Location
Cons: Fire alarm going off at 1 o'clock in the morning, rude employees,a customer had been at the hotel for 4 years according to employees. He can into the breakfast room cursing and threatening employees.... basically running the facility. Bad bed,worn
Excellent 10.0
Pros: clean, warm, friendly staff, inviting
Excellent 9.7
Pros: Me and my husband are a young married couple and we spent our 4th anniversary in Ohio at this hotel. Our stay was a great experience it was like a nice studio apartment with a fireplace and private entrance. Variety of free breakfast food was also included. Staff was also very nice. This will be our first choice of hotel stay when we visit again!!!
Sonesta ES Suites Cleveland Airport - Middleburg Heights
Rated no. 7
8.1
Excellent 8.1
Based on 683 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.7
Facilities
8.5
Location
8.9
Overall
7.7
Overall 8.1 Excellent
Based on 190 reviews
Cleanliness
8.9
Comfort
8.7
Facilities
8.5
Location
8.9
Overall
7.7
Cleanliness
6.0
Comfort
5.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
8.9
Comfort
8.8
Location
8.9
Services
8.4
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
6.0
Cleanliness
9.0
Comfort
8.6
Location
9.0
Overall
8.0
Services
8.8
Cleanliness
9.2
Comfort
9.5
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
8.4
Comfort
8.2
Facilities
10.0
Location
8.3
Overall
10.0
Cleanliness
8.6
Comfort
8.1
Location
8.5
Services
8.7
Staff
8.3

Excellent 10.0
Pros: Friendly staff, great breakfast options. Very clean and comfortable room. Very good value for the price.
Excellent 10.0
Pros: Everything was updated and clean. Friendly staff and the breakfast was good. Close to the highway and restaurants and gas stations. Nice area
Poor 1.0
Cons: Customer service very rude to everyone !! If I wasn’t so tired I would have literally left because of how he was talking to me !! Didn’t know exactly what he was doing and he charged my card twice for my 100 deposit for damages I was not an happy camper .. hopefully this will help for other customers
Good 7.0
Pros: Breakfast was good. Housekeepers were nice. Good location. Clean.
Cons: Pool was freezing. Had to call back to the front desk person every time we went to the desk.
Good 7.0
Pros: The digital key. My flight was late I got in at 1am. Using my phone to in so late was so easy.
Cons: My refrigerator didn’t work. I really need the refrigerator because I brought food.
Okay 5.0
Pros: Location was great. Beds comfy
Cons: The room was a bit dirty and very humid and moist. The sheets and room were so wet feeling it was disgusting.
Excellent 10.0
Pros: The location. It was close to the highway and also close to nearby family.
Cons: No.
Excellent 8.0
We did have some misgivings about our room and the most gracious and helpful person us. Her name was Marti and she was outstanding. She addressed everything with kindness and such warmth. She was the reason we loved our visit
Excellent 8.0
Very clean , all essentials necessary at your disposal .
Excellent 10.0
Pros: clean, location was great and the staff were very friendly
Cons: I was told that they would provide decaf coffee and they did not.
Okay 5.0
Pros: friendly staff
Cons: he beds were terrible. hard as a rock.
Excellent 8.0
Pros: The room was very nice
Cons: Breakfast could have been better, and was told they were about out of servings.
Okay 4.0
Pros: HBO
Cons: Front desk clerk was ride at check inThe ceiling tile was soaking and leaking. The floor was wet and slippery in the bathroom. They asked us to move after we were settled at 930pm. But we needed to get up at 4am. No refund or anything. Pretty disappointin
Excellent 9.4
Pros: Didn’t eat.
Cons: Room over booked. We got an upgrade but didn’t have the amenities we requested
Excellent 10.0
Cons: Our tv in the bedroom did not work.
Good 7.0
Pros: Room was nice, clean and comfortable
Cons: Was hard to hang clothes with a hangar in closet because the bar is mounted too close to shelf above
Excellent 10.0
Pros: Hotel was in a good location. The breakfast bar was excellent (good food selection and easy to navigate). I had some trouble connecting to WiFi so I called the desk and they quickly fixed the problem. The workout room was very clean.
Cons: The one item that concerned me was the a door from the lobby to the outside was open 24 hours a day. I thought this could pose a potential security problem.
Excellent 10.0
Pros: It was a delight.
Excellent 9.0
Pros: Staff at front office. Plus cleaning ladies did a bang up job
Cons: No...all was good
Excellent 10.0
Pros: The breakfast was awesome
Excellent 9.0
Pros: The helpful staff; Hotel employee was helpful and kind on Thanksgiving Day!
Cons: The shower/tub caulk had moldy gunk spots. We moved the bedroom trash can into the bath shower/toilet area since there was not one there. Women can use a trash can both by the bathroom sink /makeup area AND in the shower/toilet separate room!!!
Poor 1.0
Pros: Clean Comfortable Great location Free breakfast Hot coffee always available with lots of flavored creamers
Cons: "Do Not Disturb" signs are not obeyed. Staff came in my room 2 days in a row with the sign clearly on the door. I put the desk chair in front of the door when I was in the room because I felt weird even with the safety latch.
Excellent 10.0
Pros: great breakfast!! the location was great for me while my son visited BW. booked online and my reservation was ready, no problems. had a few cookies and was offered a bottle of water while checking in.
Excellent 10.0
Pros: Great, friendly staff. Great breakfast options. Hot and cold items. Very clean facilities with plenty of space. Large rooms.
Mediocre 2.0
Pros: Booked online and received a booking confirmation, upon arrival was informed by the manager of a glitch. He did a very good job of helping get us to an alternate property.
Cons: What happened between booking, confirmation and arrival? This was very frustrating as we were coming for out of town.
Excellent 10.0
Pros: This was one of the friendliest places we've stayed. Everyone, from the front desk to the service staff, was welcoming and cared about our stay. Within minutes of checking into our room, the front desk called to ascertain if all was well with our room. The room was excellent and the bed was very comfortable. The next morning, as we were headed to breakfast, the service staff asked about our room and if it met our expectations. The breakfast area had plenty of seating and a separate space for the food. It was easy to navigate around, although there were a fairly large number of people in attendance, and it didn't make you feel like the area was an afterthought that was just stuck on with a couple of boxes of cereal and lukewarm coffee. Breakfast included fresh, hot eggs, choice of meat, fresh fruit, bread choices, and wonderful coffee. We usually stay at the Express place, but my experience here may definitely change our preference. This is a great place to stay and I highly recommend it!
Hampton Inn & Suites Cleveland-Airport/Middleburg Heights - Middleburg Heights
Rated no. 8
8.1
Excellent 8.1
Based on 190 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.0
Location
9.3
Overall
8.0
Overall 8.3 Excellent
Based on 40 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.0
Location
9.3
Overall
8.0
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
7.9
Comfort
7.9
Location
8.3
Services
8.3
Staff
7.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
8.9
Location
9.5
Services
8.6
Staff
8.4
Cleanliness
9.5
Comfort
9.5
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.9
Comfort
8.6
Location
9.3
Services
8.2
Staff
8.9
Cleanliness
9.6
Comfort
8.8
Location
9.6
Services
9.2
Staff
10.0

Good 6.0
Cons: Hotel bathtub/bathroom was not clean and the carpet had not been vaccumed. The soap dispenser was empty and the tub drained water very slowly. The hotel was not bad, the cleaning crew failed to impress during this visit.
Excellent 9.0
Pros: Helpful front desk folks and we enjoyed the enclosed outside area in the evening.
Okay 5.0
Cons: Noise from surrounding rooms Carpet needing repair Bathroom not that clean Not enough coffee or towels
Excellent 10.0
Pros: Cleanliness and location
Excellent 10.0
Pros: Very clean. Staff were very nice. We had a light bulb go out in the evening and the manager was here within 5 minutes to fix it.
Okay 4.0
Pros: Didn’t get breakfast was done before we got up after traveling 14 hrs thru snow storm should serv it a little longer
Cons: The check in front desk person was very invasive for it being 3 am also doors were locked and I had to aske her several times to let my family in after being ignored twice
Good 7.0
Cons: They advertised a pool and hot tub, but when we got there they said it was closed. We only chose that hotel because they said they had a hot tub. There’s no ice bucket in the room and they only had paper cups
Poor 1.0
Cons: False ADVERTISING!!! HORRIBLE A RUDE STAFF! THE MANAGER WAS NICE! BUT OVERALL HORRIBLE EXPERIENCE AND ME AND MY FAMILY WOULD NEVER EVER ATTEND THERE AGAIN
Good 6.0
Cons: fire alarm failure at about 3am not responsive by phone for van pickup
Excellent 9.0
Pros: Expectations met, easy on and off location, standards met.
Excellent 8.5
Pros: The Hotel rooms were decent and had the normal amenities. The location was excellent as it was mins away from most things around. The staff was polite and courteous even to us out of state fans.
Cons: Only thing was the pool area could use a slight make over. There was chipping paint and water marks around. Other than that, nothing really else.
Good 6.8
Cons: There was some work done and i was surprise to hear construction noise at 9 am
Courtyard by Marriott Cleveland Airport/North - North Olmsted
Rated no. 9
8.3
Excellent 8.3
Based on 40 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.3
Facilities
8.0
Location
9.2
Overall
7.8
Overall 7.9 Good
Based on 296 reviews
Cleanliness
8.5
Comfort
8.3
Facilities
8.0
Location
9.2
Overall
7.8
Cleanliness
8.5
Comfort
8.0
Location
9.0
Services
7.9
Staff
8.9
Cleanliness
4.0
Comfort
4.0
Facilities
6.0
Location
4.0
Overall
4.0
Cleanliness
8.6
Comfort
8.0
Facilities
8.0
Location
7.3
Overall
8.3
Cleanliness
8.4
Comfort
8.4
Location
9.4
Services
7.8
Staff
9.1
Cleanliness
8.3
Comfort
8.4
Location
8.6
Services
7.9
Staff
9.3
Cleanliness
8.5
Comfort
8.5
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
8.4
Comfort
8.3
Location
9.4
Services
7.7
Staff
9.1

Excellent 10.0
Pros: airport location is great! room is clean and comfortable. love the restaurant.
Excellent 8.0
Pros: N/A
Cons: All good
Excellent 10.0
Pros: Everything
Cons: Nothing
Excellent 8.0
Pros: Convenience
Cons: The temperature system was a little erratic, the heat would come on, heat the room for a little while, go off and the room would be cold again. The fan was loud.
Excellent 9.0
Pros: Check-in was fast and friendly
Cons: had to change rooms because the heater did not work. These things should be checked prior to a room being ready for a guest check-in
Excellent 9.0
Pros: Location and good food at the bar
Cons: Our coupon from Apple Vacations was not honored. We received the coupon a few days after making our reservation. Showed the coupon when we checked in but told it couldn’t be honored for a lower room rate.
Poor 1.0
Pros: Proximity to airport
Cons: The room had no soap. Some of the sheets were wet. There were no cups or glasses in the room
Good 6.0
Pros: Location, walked to airport.
Cons: Needs updating. Stains on carpets. Room had an unpleasant odor.
Mediocre 2.0
Pros: Close to airport and restaurant downstairs.
Cons: The sheets were horrible. No fitted sheets! Everytime you moved the sheets moved exposing a bare mattress which was disgusting! And we had to get ice from the front desk. We were on the 8th floor and had to wait in line for ice! Would not stay again.
Poor 1.0
Pros: The rooms are not clean I have to change my room three times to find clean room
Cons: Not clean at all
Excellent 9.0
Pros: Staff was very friendly and answered all our questions. The restaurant was excellent.
Cons: TV remote control did not work, one of the lamps by the bed didn't work. These should have been checked and fixed before we checked in.
Excellent 10.0
Pros: Clean, friendly, efficient, location excellent for travel.
Excellent 8.0
Pros: Good Burger
Cons: Pool Was closed.
Okay 5.0
Pros: This hotel needs some updates. Rooms are small
Cons: They holding money on my credit card more then the cost of my hotel stay
Mediocre 3.0
Pros: terrible
Cons: Over priced but i stayed there to be next to the airport then they charged me an extra $6 for being close to the airport. this hotel is dirty and old and i will never stay there again. the price was outrageous for how old and dirty it was.
Excellent 9.0
Pros: location location location
Cons: Charging for parking.
Excellent 9.0
Pros: Hotel employee at check in is an amazing asset to the company!
Cons: Wish the pool was open. But understood why not
Good 7.0
Pros: The location was great for what we were looking for. A two minute walk to rta train station at airport to get us downtown. Very convenient...
Cons: The description says rooms have refrigerators in them. Not true. I was disappointed with that but got over it. Also one of staff members was not very friendly or helpful... but the others made up for that and were very helpful.
Excellent 10.0
Pros: Location to airport
Cons: $14 glass of wine....I get up selling but not thievery...
Poor 1.0
Pros: The location to the airport.
Cons: The hot water did not work. Also the cable was out.
Good 6.0
Pros: Location on the terminal site.
Cons: Tub/Shower water pressure too high; needs a volume control or the valve repaired.
Excellent 10.0
Pros: Location
Cons: Small room
Excellent 9.0
Pros: Location - closest to airport; pool and hot tub were amazing
Cons: NYE and the restaurant would not let us order room service at 930 - they were supposed to be open til 10 that night. Snacks in little store were ridiculously expensive - $4 a piece for small pack of donuts and apple juices
Excellent 9.0
Pros: location
Excellent 8.8
My wife and I chose this hotel initially because it had great ratings, a pool, hot tub, gym and complimentary breakfast. Which was tough to find all of those features at a decent price. I was originally looking for 4 star hotel, this was 3 1/2 so I figured close enough. I was a little concerned about it being right next to the Airport too, but we never heard a single plane! The breakfast was awesome, the room was comfy, the pool and hot tub were smaller, but actually very perfect. My only gripes where that we able to hear people briefly outside our door, and there was a funky speaker making weird noises in the ceiling, but I always pack earplugs when I'm going to a hotel, because that stuff bugs me everywhere I go. Honestly this hotel is like a hidden gem, from the outside it almost looks like a part of the airport, but its great inside! If they updated the exterior with some new landscaping, fixed up the parking lot and refaced the building, this hotel would be top of the line.
Mediocre 3.0
Pros: Location -
Cons: Dirty Hotel- Will not return -
Okay 4.5
Pros: We especially liked the food at the restaurant And the fervor all around.
Cons: We didn't like that there was a white film of some sort on the walls in the bathroom. Also our room was not clean when we're came back to it in the afternoon on Valentine's Day. The service in the restaurant leaves alot to be desired. It was very slow. We decided to eat at the bar for the duration of our stay. Additionally we did not have access to HBO... and the channel guide did not match the channels. This hotel needs cleaning and better service. Very disappointing!!!
Sheraton Cleveland Airport Hotel - Cleveland
Rated no. 10
7.9
Good 7.9
Based on 296 reviews
Details
Reviews

Cleanliness
7.2
Comfort
7.6
Facilities
7.0
Location
8.4
Overall
7.4
Overall 7.6 Good
Based on 425 reviews
Cleanliness
7.2
Comfort
7.6
Facilities
7.0
Location
8.4
Overall
7.4
Cleanliness
8.0
Location
8.0
Overall
8.0
Staff
8.0
Value for money
10.0
Cleanliness
7.5
Comfort
7.8
Location
8.5
Services
7.6
Staff
7.8
Cleanliness
7.0
Comfort
6.9
Location
8.0
Services
6.9
Staff
7.3
Cleanliness
5.9
Comfort
8.1
Facilities
6.0
Location
8.2
Overall
6.0
Cleanliness
7.5
Comfort
7.8
Facilities
7.3
Location
8.6
Overall
7.5
Cleanliness
7.0
Comfort
7.5
Location
8.6
Services
6.8
Staff
7.0

Excellent 10.0
Pros: very quiet
Cons: N/A
Okay 5.0
Cons: When I searched for a room I used the breakfast included feature. It is also on the website that they have it. When we got there I was told no breakfast or even coffee. That was one reason I picked this. It¿s so nice to not have to go out for bre
Excellent 8.0
Pros: Location. Staff was friendly.
Cons: Needs improvement. Durty carpets and bad cigarette smell in the ailes.
Excellent 10.0
Pros: Nice size accommodations for traveling family- big living space, full kitchen with loaner cookware available, and staff was helpful.
Cons: The price was a bit expensive for one night. The advertisement also stated complementary breakfast but it was not serving it during our time at hotel.
Good 7.0
Pros: The location was great the staff that I did get to meet was pleasant the room was good better than I thought it would be! I really dislike pets in hotel I kept hearing a very large dog in one of the rooms when someone walks by he¿s barking
Cons: Pets in the room
Excellent 10.0
Pros: Booking.com over booker this hotel they made sure I still had a room
Poor 1.0
Pros: The front desk staff was very nice and sympathetic to the issue. I received a partial refund. The room itself was great and in a great location, but not worth bringing a roach problem home. So gross!
Cons: There were roaches in our room. I feel there is zero percent chance the housekeeping and management staff is not aware of this problem and the room should never have been rented to us. Now I have had to go home and put all my belongings in plastic bags in the garage for a week and I needed some of these items. Disgusting and inconvenient! If I need an exterminator because of this, is Extended Stays America going to pay for it? It's a nightmare! Tried calling, got disconnected, tried to Facebook message with no response, tried to put a message in on the site and got an error response. They don't want to know and clearly don't care! So gross, I'm so mad. And no I'm not a "Karen", roaches are not a problem I wish to have. Disgusting!
Excellent 10.0
Pros: The location. It was located near the highway, which made it nice in the morning when it was time to continue my drive to Michigan.
Cons: No.
Poor 1.0
Pros: The first room was dirty. The second room was clean but had roaches. And the third room was super small and claustrophobic.
Cons: Everything was terrible. Dirty rooms, roaches and bedbugs and terrible customer service and then on top of that the friggin power was out for most of the last night there.
Excellent 8.0
Pros: The location
Cons: N/A
Excellent 9.0
Pros: the kitchen
Cons: no
Excellent 10.0
Pros: Everything from the staff, cleanliness, location was amazing. I definitely will go back
Cons: Nothing. They were spot on!
Okay 5.0
Pros: Friendly staff and great location.
Cons: The interior was very outdated and so was their television set. The walls were thin and the hallway smelled like smoke even though it was supposedly a smoke free environment.
Okay 4.0
Pros: Location near restaurants and easy highway access
Cons: Television did not work and cleanliness was an issue
Excellent 9.0
Pros: Very quite. Bed extremely comfortable!! I slept through my alarm. Friendly and attentive staff. Great location.
Okay 5.0
Pros: Quiet
Cons: Double charging
Okay 5.0
Pros: 3rd shift staff. She is amazing & very helpful
Cons: They say FREE INTERNET LOMAO!!! You can NOT get ANY internet service at ALL!!!Even when we paid for the extra 2.5 speed faster.It was a joke to.Spent 2 hours on the phone with the technician & still no out come no refund neither.
Excellent 10.0
Pros: I liked that there was plenty of space in the room and the staff were all so nice.
Cons: I didn't like the smell of the hallways- they smelled like smoke and it was a smoke free building.
Mediocre 3.0
Pros: I like that it has a whole kitchen that we can use.
Cons: The halls smelled like smoke. Our tv remote didn't work at all.
Good 6.0
Pros: Was clean this time
Cons: the wifi didn't work and the lobby desk persons couldn't help.
Okay 5.0
Pros: We were able to check in early
Cons: quality but you get what you pay for
Good 7.0
Pros: Pricing is great for having a kitchen and size.
Cons: They ran out of toilet paper for three days when staff notified me me she didn’t even apologize or try to figure something out at all.
Poor 1.0
Pros: the hotel staff was attentive
Cons: I booked a single bed non smoking, but when I entered the room it smells like smoke though I booked a non smoking. It smells like full of smoke and when I turned on the air conditioner it was much worst. I felt like as if I was in a non smoking room.
Okay 5.0
Pros: Location is good, nice to have the kitchen.
Cons: carpet needed some intense cleaning, one burner on the stove didn't work. Overall, fine for the cost.
Excellent 10.0
Pros: Room and customer service
Cons: No
Okay 5.0
Pros: Nothing
Cons: Everything
Excellent 10.0
Pros: The location is the best part. It's clean and the beds are comfy. This is my second stay and it's very good.
Cons: No breakfast because of Covid. Not the hotel's fault.
Excellent 10.0
Pros: Location
Cons: The smell of marijuana through out the floor I was on
Excellent 8.4
Need better weekly or monthly deals.
Excellent 8.4
Looking for better weekly and monthly rates.
Excellent 8.4
I want better days to encourage weekly or monthly stays.
Okay 4.0
Pros: The staff was very friendly.
Cons: Hallways were filthy! Rm temp too cold. Tried to turn on the heat, produced a strong odor. Had to ask for towels, none were in the bathroom. There wasn't a fitted sheet on the bed, comforter was filthy! No blankets. Side door left open, poor security!
Good 7.0
Pros: The staff was great!
Cons: n/a
Okay 5.0
Cons: There is a MAJOR opportunity as far as cleaning, across the entire property. I will probably not be staying there again.
Poor 1.0
Cons: The bolt on the door was missing I complained and nothing was done. I felt very very unsafe and barely slept The elevator was gross with spilled food covering the floor 4 pieces of gym equipment the 2 that I would have used did not work The tv was dark
Poor 1.0
Pros: Location was good. Front desk person was nice.
Cons: Very dirty, hallways and room smelled horrible. Pillowcases were filthy. Someone banged repeatedly on our door at 2:30 am.
Mediocre 2.0
Pros: Because we stayed at this establishment we were entitled to 10 percent of our bill at a local restaurant called Max and Erma's. It was located across the street. The food was inexpensive and of good quality. It was close enough you could walk to it.
Cons: Dated.Stained carpet.Dirty toilet lid/flusher.Floor plan switched around from site.Narrow paths around bed caused.Wonder if this was to hide something. Was given plunger to unclog toilet myself instead of staff handling it.Too many issue to list all.
Poor 1.0
Pros: The location
Cons: The 1st room was terrible. The bed sheets were stained with some kind of bleach or worn badly. Coffee stains on carpet and on the bathroom door. The 2nd room was not better. Hallway was dirty and littered with personal items. By 9:30 breakfast was gone.
Good 6.0
Pros: Location
Cons: Price
Poor 1.0
Pros: Location
Cons: Both rooms they offered were full of cigarette smell and butts. Manager was polite to give another room but after second room being same , we checked out, let money go and found another hotel for next 2 days of stay as smells were unbearable.
Poor 1.0
Pros: Location & full size fridge in kitchen
Cons: Did not like how dirty the whole place is. My bed had holes & stains, dog poop in lobby when I went to get coffee.
Poor 1.0
Cons: Two different stays at this location now in past month. TV was HORRIBLE in both rooms, channels were snow and unwatchable, if even there. I will never stay here again.
Poor 1.0
Cons: The TV was UNWATCHABLE!!!!!!!!!!! Some of the channels, the ones I wanted, were all snow! They were horrible. VERY disappointing!!
Good 7.0
Pros: Very spacious room. 8 stayed in the Deluxe Studio Suite.
Cons: Out-dated appliances. Hotel needs updated badly.
Mediocre 2.0
Cons: Everything was suicide brown. The carpets, floors and walls. The place smelled like cigarettes although it was a non smoking building.
Mediocre 3.0
Pros: Location from airport
Cons: Saggy mattress; not a good 1st impression. There were people in the parking lot hanging out late-not sure if they were guests. Didn't feel safe. My car mirrors were messed with during the night. Breakfast was bad; not a lot of food to choose from.
Poor 1.0
Pros: Location was perfect, but the bedding was filthy. I photographed the bedding stains and will be contracting the property owner. This is not acceptable.
Cons: Bedding was stained - upon check in!! No coffee maker in the room, no ice maker at the property ( none what-so-ever ) and no coffee downstairs for guests in the morning of check-out. Very nice looking room, but awful customer service and blanket stains.
Good 7.0
Pros: Room
Cons: Breakfast
Good 6.0
Pros: Nice big room
Cons: Sheets were stained up.
Mediocre 3.0
Pros: Price
Cons: It felt like a location for drug users
Mediocre 3.0
Pros: Unfortunately just the staff, they were great!
Cons: The room was very dirty.
Good 6.0
Pros: Room cleanliness, no smell
Cons: The Ad said there is free breakfast supplied in the morning time, but only coffee and instant oats can be found. The staff's response is "waiting for the order'. Just suggest that don't put free breakfast in your Ad.
Good 7.0
Pros: Clean, comfortable, and convenient.
Cons: No
Mediocre 2.0
Pros: good staff
Cons: The 1st room my daughter and I were assigned to was FILTHY(the chairs at the bar were covered in something, and the desk chair was also covered in filth. the walls had not been wiped down.The second the heating unit didnt blow warm/hot air, just cold.
Mediocre 2.0
Pros: Staff
Cons: No maid service. Room and corridors smelled. No drinking water in vending machine. Advertised as 2 1/2 stars. Not even close
Mediocre 3.0
Pros: Friendly staff
Cons: As an extended stay, the whole place smelled like food... All different kinds of food. It was very strong. Dark and dingy halls. And the hotel doesn't offer the same amenities that a non-extended stay offers. Did not match with star level.
Okay 4.0
Pros: i had a place to sleep SHEET WERE CLEAN
Cons: Toilet seat had cig/ burns in seat, Counter dirty not clean end table food stuck on it not clean, Non smoking room smelled like smoke! bathroom counter looked like it was cleaned with dirty rag bed smelled DIRTY wall paper falling off wall in bathroom carpet stained and dirty this place needs an over haul security you can walk right in the front door and and have assess whole place no one at front counter

Cleanliness
7.9
Comfort
8.0
Facilities
7.3
Location
8.6
Overall
6.8
Overall 7.2 Good
Based on 1,321 reviews
Cleanliness
7.9
Comfort
8.0
Facilities
7.3
Location
8.6
Overall
6.8
Cleanliness
6.0
Comfort
4.0
Facilities
8.0
Location
8.0
Overall
2.0
Cleanliness
7.5
Comfort
7.7
Location
8.5
Services
7.2
Staff
8.1
Cleanliness
5.0
Comfort
6.0
Facilities
5.0
Location
6.0
Overall
6.0
Cleanliness
8.1
Comfort
8.2
Location
8.6
Services
7.8
Staff
8.4
Cleanliness
7.5
Comfort
7.5
Facilities
8.0
Location
8.3
Overall
8.0
Cleanliness
8.1
Comfort
8.0
Facilities
9.0
Location
8.6
Overall
8.6
Cleanliness
8.1
Comfort
7.8
Location
8.7
Services
7.9
Staff
8.3

Excellent 8.0
Pros: Everybody was fine polite and kind
Cons: Housekeeping didn't come around until the second day they should be there everyday
Okay 5.0
Pros: it allows pets
Cons: the room had a very very old couch, the lamp shades were dirty and ripped, there was a large rip in the curtains, the bathroom was in bad shape, the furniture was very scratched up, the ceiling was stained and gross
Excellent 8.0
Pros: The Bed was very comfortable. The Pillows and sheets where comfortable. The Room Temperature was easy to control. The location to the airport was great. Overall great experience.
Cons: The Attendant was not present when we first arrived. We waited about 10 minutes, then she returned to check us in. May want to have two attendants working the front desk so Guests are not waiting to check in after a long day of travel.
Excellent 10.0
Pros: Close proximity to everything.staff was very helpful and accommodating.
Cons: No breakfast options but a brown bag breakfast with a juice, fruit, muffin, and yogurt that they charge $5 for.
Good 6.0
Pros: Staff was very friendly
Cons: Bugs crawling up curtains. Old furniture. Modem plugs. Not usb. Stains.
Good 6.0
Pros: Clean and friendly staff. Bed was comfortable.
Cons: Needs an update BADLY. Had a sofa in our room that was so old and stained I¿m not sure why they even keep it in the room. Our first TV was super old and didn¿t have cable, but they were very friendly and quickly replaced our TV and got the cable on.
Excellent 10.0
Pros: Staff
Excellent 9.0
Pros: Large rooms and a great location
Okay 4.0
Pros: Hotel is clean ,staffs are friendly, room is big.
Cons: Ooms are so noisy, I can't believe There were bunch of Teens/kids talking and playing louder through out the night by elevator where my room was assigned .i complained but hotel staffs seems not interested in clearing them .I lost ¿¿ ¿¿ ¿Â
Okay 5.0
Pros: This hotel is in desperate need of remodeling. Mold in the room, leaking walls, cracked tiles. C'mon Radisson, time to get this place updated! The staff was excellent, and the location is great, but you need to do a major reno here.
Cons: Building is poorly maintained.
Excellent 10.0
Pros: Helpful Staff, nice hotel, clean room and comfortable beds. Nice decor.
Cons: Was disappointed that there still wasn't any breakfast, let alone charging $5 for a continental breakfast bag.
Okay 5.0
Pros: Location
Cons: Woke at 3am by someone in hall. Staff were harried. Breakfast poor. Pool had dirt ring at water level.
Excellent 10.0
Pros: The room itself was very spacious. Location, next to highway
Cons: No
Excellent 9.0
Pros: Location.
Cons: There was a few holes in the carpet and bedding. The king bed didn¿t seem like it was really a king. My guys feet hung off the bed
Good 7.0
Pros: The management.
Cons: Shuttle service hours of operation stopped at 10 pm.
Mediocre 2.0
Pros: Location
Cons: Air conditioner in the room did not work properly Coffee machine in the room did not work Reported both issues to hotel staff after 1st night, no review, no fix, and no update on our report.
Good 6.0
Pros: Location and price
Cons: No issues in our short stay
Excellent 8.0
Pros: Nice size room. Old carpet. Old smell.
Cons: Could be great with some updates and maybe a little friendlier staff.
Excellent 10.0
Pros: The beds were really comfortable,The staff was very helpful.
Cons: The breakfast was a yo go bag
Good 6.0
Pros: Location
Cons: I would consider this hotel a MAYBE 2.5 Star
Excellent 10.0
Pros: Friendly staff; good location.
Cons: No bar/restaurant, but multiple options a short walk away.
Poor 1.0
Pros: Nothing
Cons: Ok, it was GROSS. black mold on the ceiling, peeling paint and springs coming through the mattress on the pull out bed. The bathroom had cracked and discolored tiles and the Stentch was unbearable. Worst hotel I ever stayed in.
Mediocre 2.0
Pros: Proximity to the highway.
Cons: Dirty, damaged ceiling in room. Very poor customer service staff.
Mediocre 2.0
Pros: The bathroom was clean and the staff was nice
Cons: The room was a mess when I got there. It looked very old, every single drawer in the room was left open, tv was left on, and the couch cushions were all over the room. It smelled a little in the room and I should've left and found another hotel but didn't
Mediocre 2.0
Pros: Nothing.
Cons: The hotel was is deplorable condition for a 2 star- let alone a 3.5 star.
Good 6.0
Pros: Staff was friendly
Cons: They needed some repairs on the outside and elevators were a little dodgy.
Good 7.0
Pros: The room size was good for the price. Great location there is a mall walmart and eating places across the street.
Cons: The couch in the room was faded and worn. The hotel could stand a update.
Poor 1.0
Cons: Filthy- gum in carpet, mold on walls, fleas, broken door lock, torn bedding, smoke smell
Okay 5.0
Cons: The room was clean but while sitting at the desk I saw a roach on the table it freaked me out so I did not sleep good because I was hoping and praying that nothing would crawl on me but it was late when I checked in and I did not have nowhere else to go
Poor 1.0
Pros: My wife or I didn't like this hotel. They put us in a room that hadn't been cleaned. Instead of giving us new linen,they changed our room. We were very disappointed.
Cons: We were there 2 days and couldn't get room service. When we expressed to cleaning crew that the rules of covid. They told us that they had no idea what we were talking about.
Mediocre 2.0
Pros: The staff was friendly
Cons: VERY run down hotel & rooms, carpets dirty, gnats in room, pull out sofa was filthy and shabby, elevators out of order on several occasions, dogs in nearby rooms barked incessantly, bathroom drains clogged
Mediocre 2.0
Pros: Nothing
Cons: Staff was rude, room was not clean, mini fridge didn't work and when opened up, it smelled horribly. Hotel needs alot of maintenance work and updates.
Okay 5.0
Pros: I like that is was a cheap room, cleaner than a motel, average hotel.
Cons: Room was just okay, was put in a room right next to the dumpsters and there was a lot of loud banging in the middle of the night. Maybe the trash collecting? Also several stains on the carpet and couch, a couple bugs in the corners of the ceiling.
Okay 5.0
Pros: Room was clean . Bed was comfortable.
Cons: Hotel had a cockroach in the bed room, light made a bad noise when it was on and the pool chemicals smelled really bad.
Okay 5.0
Pros: The staff was so nice and friendly. Anything we needed they made sure we had
Cons: I wasn't comfortable that the beds did not have any protector's.
Mediocre 3.0
Pros: The price was good and the location was convenient.
Cons: The bed had blood stains, and I was double charged for a room that was supposed to be comped due to the stain.
Okay 4.0
Pros: It's across the street from the mall and several restaurants.
Cons: My hotel room smells like cigarettes. TV did not work for over an hour and I couldn't check into my room until 5:30. Which made me late for my dinner
Okay 4.0
Pros: Location and fairly clean considering the age Bed was comfortable.
Cons: Hotel is in need of MAJOR RENOVATION. Its outdated everything seems to be from the 90s!.No USB charging ports in rooms which should be standard in 2021!. Front desk agent didn't welcome us! She barely engaged or acknowledged.
Good 7.0
Pros: Was happy to have refrigerator & microwave in room. Wasn't listed on site. Bathroom tub was a little slippery but very clean.
Cons: Would like to have a blanket on bed.
Mediocre 2.0
Cons: It was filthy. The bathroom was gross, the shower wall was covered in hair, the carpet and sofa were very dirty snd when we asked for a clean blanket, we definitely offended the woman at the desk by interrupting her phone call and they don¿t have blan
Mediocre 2.0
Pros: The bath towels were nice. Good quality. The room setup was also good.
Cons: 1. The walls or connecting doors were too thin. I could hear someone brushing their teeth at 6:30am. 2. The drapes need to block out all of the light of the window. 3. I was supposed to have a King room - given 2 queens. 4. Lobby/common space uninvitin
Poor 1.0
Pros: Only the location
Cons: Pretty much everythong about the hotel. It is windy down and not clean. The lights did not work. The front office person was not friendly.
Mediocre 3.0
Pros: Location. Nothing else
Cons: The service and the lack of towels etc The room had a fowl Oder. The frame around the tub was moldy and rusted. We were not advised there would not be any room service for 3 days. Very dissatisfied Not worth the price of $--- per nights. Not rec
Good 7.0
Pros: Location
Cons: It is as supposed to have a sleeper couch which was a chair. No continental breakfast as advertised. But with COVID I was not sure how that was pulled off. No room notes are annoying for things like area hours and check out.
Poor 1.0
Pros: Nothing
Cons: Everything. Filthy, air filtration system in the pool area was broken, wallpaper falling off walls, workout room was a closet, stains all over the carpet. Facet in sink was dripping and wouldn¿t shut off.
Poor 1.0
Pros: The staff was very helpful and kind. It was close to the airport which was perfect for us.
Cons: The hallway smelled horrible, our room was falling apart and smelled. The pool was gross and over chlorinated.
Good 7.0
Cons: No luggage carts when we checked in or out. We were traveling by car so we had way more than just a carry in suitcase. No breakfast was also a disappointment, even a packageday muffin would have been very nice.
Poor 1.0
Pros: Next to a place we could eat and close to the airport but all other problems and beyond listed below made for a terrible experience. Unacceptable!
Cons: I have many complaints starting with the non disclosed refundable $100 deposit,non refundable $50 fee which was only made known when we were check-in and they required payment.From $---+tax room way beyond to requiring around $--- payment w
Poor 1.0
Pros: Nothing
Cons: Yes,filthy, dirty,dust all over the room,bathroom was dirty,I couldn't take a shower, we were at the 5th floor,and there was cracks on the the ceiling
Good 7.6
Hotel was okay. Staff was sort of nice. Lady at the front desk working the night shift seemed bothered when I asked for changed and rolled her eyes at me when I had stated I just reserved a room 10 minutes beforehand. There was a storm earlier in the day that knocked power out at one of the local competing hotels not too far away. Machines are prehistoric and overpriced. Ate my money. Otherwise the rook was really nice for the price. Has microwave, sofa, king bed coffee table, desk, a place to put your suitcase as well as store your clothes. There was no daily service until checkout. At least they didn’t clean my room. Don’t know if that’s normal. But they had a refrigerator and a sink like a little efficiency. They also had a hairdryer. So needless to say I was very impressed. I might rethink another property next time I visit if I need to. Staff I dealt with was not so friendly and I had to checkout sooner than I planned and that seemed to be an issue since I didn’t book directly. Although I checked out well before time they still charged me for the day I did not occupy the room.
Poor 1.0
Pros: Room was clean and quiet.
Cons: They treat you like a child or inmate by demanding to inspect the room before check out. And was quite rude with demanding a deposit after already paid for room. Just was expecting a higher quality of service from staff from such a higher quality hotel.
Poor 1.0
Pros: I didn't like anything
Cons: They checked me into the wrong room. I paid for a double queen they gave me a single. I informed front desk and he moved me to the 2nd room. The 2nd room has an bedbug infestation. The 3rd room sooooo dirty I refuse to lay down. I came for my baby 1st bdy
Okay 5.4
Pros: Friendly staff
Cons: Bathroom way too old, a/c loud, hard to adjust and old.bathroom very simple and old. Front door lock broken and simply dessapointed for the place.
Excellent 8.0
Pros: I liked the tiny pool
Mediocre 3.7
Pros: Underwear found in first room, loose change on bathroom floor in second room. Odd and not clean.
Radisson Hotel Cleveland Airport - North Olmsted
Rated no. 12
7.2
Good 7.2
Based on 1,321 reviews
Details
Reviews

Cleanliness
7.4
Comfort
7.6
Facilities
7.5
Location
8.2
Overall
7.7
Overall 7.2 Good
Based on 550 reviews
Cleanliness
7.4
Comfort
7.6
Facilities
7.5
Location
8.2
Overall
7.7
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.3
Comfort
7.4
Location
8.2
Services
6.9
Staff
7.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.3
Comfort
7.6
Location
8.3
Services
7.0
Staff
7.8
Cleanliness
7.7
Comfort
7.9
Facilities
6.0
Location
8.4
Services
7.5
Cleanliness
7.5
Comfort
7.6
Facilities
7.0
Location
7.8
Overall
7.2
Cleanliness
7.1
Comfort
7.4
Location
8.2
Services
6.9
Staff
8.0

Good 6.0
Pros: The price. But I would pay a little more for cleaner rooms. Stayed sme hotel in 2018. and everything was much nicer
Cons: Cleanliness. I found chitos on the floor. Blankets were stained from something. Had to ask for more towels even though my stay was for 2 nights. They charged me $50.00 for incidentals. I have yet to see a credit on my credit card to reverse this. They told me I would see a credit within 72 hours. It's 96 hours later and I haven't seen it yet. Maybe today?
Good 7.0
Pros: staff was nice , it was quite
Cons: it could have been cleaner, the shower curtain was ripped, when I went to make coffee the coffee filter was in there from previous guest
Excellent 10.0
Pros: Very surprised at the variety offered very plentiful and restocked very happy
Good 6.0
Pros: nothing
Cons: was dirty smelled funny
Good 7.0
Pros: Location. Right off the interstate.
Cons: Customer service was lacking at check in. The room was generally clean, but very dated.
Excellent 9.0
Pros: Convenient to get to my family
Cons: The bed very uncomfortable, and the knob for the heat light in the shower was missing
Good 7.0
Pros: location is great, quiet
Cons: the room temperature was difficult to regulate properly, and lights were burnt out in the room upon arrival
Mediocre 2.0
Pros: location
Cons: nothing
Okay 4.0
Pros: I didn't have to go u steps. Cable was nice gesture for me.
Cons: The bedding had stains and chair wasn't as clean as most hotels I've stayed at.
Okay 5.0
Cons: I saw some mold in the shower.
Okay 5.0
Pros: Hot Breakfast
Cons: Internet was down, they told me it had been down for 3 days. Unacceptable.
Excellent 10.0
Pros: The super-king room was on the third floor, but was easily reached via elevator. The moving of luggage was facilitated by carriers provided by the motel. There was a fitness room right down the hallway from our room. The RTA (public train), Brookpark station on the Red Line, was only an 8-minute drive away and was a thrifty and quick way to get around Cleveland. The $5 day pass was especially handy. Cleveland has a wealth of historical, cultural and artistic sites to choose from. The motel day person was very helpful. Breakfast was provided each morning, including eggs, bagels, oatmeal, etc. The overall price was quite reasonable. Right across Engel Road (Rt. 291) there was a great Lake-to-Lake trail.
Cons: Because the supply chain has been greatly influenced by COVID-19, the motel internet was down during our stay. A modem fix was needed, but not easily forthcoming. Not the motel's fault. There is a Middleburgh Heights Public Library within practically walking distance from the motel (on 71N), with accessible internet. Also a McDonald's practically right around the corner.
Okay 5.0
Cons: Even though I had paid for the room, there is a charge of $50 that is pending on my bank account that apparently is to ensure that I will pay for the room. If that charge does not disappear, I will have my bank dispute it. It should not have been made.
Poor 1.0
Pros: Not much
Cons: Definitely not 3 star zero stars for this hotel the hotel was Disgusting huge stain on bedspread Dead bolt broken, microwave didn¿t work. Stains on pillow. Really bad experience Staff not helpful at all
Excellent 9.0
Pros: The staff were outstanding and very much customer friendly.
Good 7.0
Pros: The pillows
Cons: Odor in hallway
Okay 4.0
Pros: location
Cons: the carpet was stained. the the walls needed painted.it needed a little extra tlc.
Excellent 9.0
Pros: A reasonably priced male that is clean that's all I need.
Cons: There are definitely maintenance issues like recaulking tub, screws that need Titan closet door, minor issues for the price
Okay 4.0
Cons: It was dirty and poorly maintained. We had to request a clean comforter it was so dirty. The carpets did not look vacuumed and the tub was dirty. I don¿t think the bathroom had been cleaned. Light bulbs were burnt out or missing. Very dissatisfied.
Excellent 10.0
Pros: Clean
Excellent 9.0
Pros: Room was nice and clean! Self Adjusted heat & cool.
Cons: Nope
Good 6.0
Pros: stff friendly and room clean
Cons: breakfast was a let-down
Okay 4.0
Pros: Lady at the front desk was very friendly.
Cons: Elevator was out of order. Ice machines were out of order. Filthy globs on the padded sheets, obviously not washed. The room/carpets were dirty.
Mediocre 2.0
Pros: Close to Airport
Cons: TV did not work. No water in Room. Security chain on door was broken. Pillows had stains on them. Misc. "goo" on floors. Bathtub and fixtures very old and used.
Excellent 8.0
Pros: The breakfast and the staff serving it. They offered free parking, internet and parking. The staff at checkout were friendly and helpful on directing us to places to eat.
Cons: It was about what I expected since I didn't plan on spending much time in it.
Excellent 10.0
Pros: the staff was very friendly.
Cons: the location is kinda back i9n the cut.
Poor 1.0
Pros: Quiet
Cons: Pool was closed,all ice machines broken,lied about breakfast, room was dirty particles all over the floor,front desk took 30 mins checking me in.....Should I go on
Good 7.0
Pros: My stay was better this time. Though the hand towel had make on it but it was not until I was ready to use the towel I noticed the dirty towel. There was tobacco left on the Telephone table. Much better then the first time.
Excellent 10.0
Pros: Desk Clerks were friendly and professional Great room
Cons: No
Poor 1.0
Cons: The air conditioner was not working, the rooms were dusty, the ice machines were not working, I have stayed in other comfort inns and this one was terrible. The staff was average in friendliness. I will not stay there again. It made our trip miserable.
Mediocre 2.0
Pros: The staff member when I checked out was friendly
Cons: staff member at the check-in desk did not know the answer to any of my questions. My room had ants and the sink in the bathroom was leaking which caused all of the towels to get wet. Horrible experience
Good 6.0
Pros: the price
Cons: the room had a bad odor
Okay 5.0
Pros: No internet, no a/c in lobby and run was dirty. Would not stay again.
Cons: Poor choice
Okay 4.0
Pros: The location. It was pretty close to the airport and a few good restaurants.
Cons: Whoever manages or owns this hotel should be ashamed of themselves. The landscape was hideous and atrocious. The grass and weeds that surrounded the hotel looked as if at hadn’t been maintained in months. I actually thought the place was closed. Ju
Poor 1.0
Pros: Nothing
Good 6.0
Pros: Quiet,free breakfast,beds comfy
Cons: The staff and the room was a little dirty
Excellent 10.0
Pros: Excellent service
Excellent 10.0
Cons: New years eve, party right below our room.
Excellent 8.0
Pros: The staff are always friendly and helpful. The rooms are clean and have microwave and refrigerator which is great for more than 1 night stays.
Cons: Some of the breakfast choices. I would like some turkey sausage instead of pork. I think some of the brand of foods that they purchase taste weird like the yogurt.
Good 6.0
Finding the hotel was challenging, but that was because the Garmin I rented along with my rental car hadn't been updated. The hotel staff was really helpful and nice, they assured me that my room would be available no matter what time I arrived and since I didn't arrive until almost midnight I was very grateful to hear that. After I checked in I got a call from the front desk telling me that I'd forgotten one of my bags downstairs. I hadn't even noticed that since I was so tired. My room was comfortable with a selection of pillows to choose from based on firmness, the bed was comfortable, room clean except for what appeared to be black mold seeping from under the shower liner. I alerted the front desk to that and hopefully it's been addressed by now. The ice machine leaks water on the floor. Breakfast was good and food was plentiful.
Okay 5.0
Pros: cheap price thank goodness
Cons: Needs lots of attention shows all the signs of a company going broke. Travel a great deal and not at all what I expected of a Comfort Inn.
Okay 5.0
Pros: The cost of the room.
Cons: The room had been remodeled but the wood from the door was peeling (about1 foot from the bottom), the lobby, hallway and stairs were very dirty!
Poor 1.0
Pros: This was an absolute dump
Cons: It was very run down, didn't smell Good, pool has been closed for over 2 years according to staff horrible
Poor 1.0
Pros: Leaving
Cons: Got ready for bed about 1 am to find stains on sheets of one bed Looked like urine. Complained and was told that we should Have moved rms at 1:30 am. Went to manager in the morning only To have him slam door in my face. Entire stay was terrible
Good 6.0
Pros: price and location
Cons: No pool inside or out.
Good 6.0
Pros: Comfortable beds & pillows. Easy parking.
Cons: Air conditioner smelled musty when it was running. Breakfast area closed earlier than I expected on weekdays.
Excellent 8.5
Pros: They let me in early. I was very tired & was able to sleep a lot. Very kind & considerate.
Cons: I waited in the wrong place for hotel shuttle to come. So 1 hour to pick up. At airport.
Mediocre 3.0
Pros: Location and price.
Cons: The cleaning staff did a horrible job.I had a seven day stay at this hotel and the staff did not clean the room everyday.The bathroom is in poor repair.Ceiling is damaged from flood damage.Bath stand to lean on is not secure and falls off.Unsatisfied .
Poor 1.0
Pros: The gentleman in the breakfast area was extremely nice and very friendly with the customers
Cons: The manager had an altercation with a man who was an instructor about his attendees coming into the hotel for their meeting and eating his breakfast without staying there. The manager kept belittling the instructor about his attendees. it was not handled
Good 7.0
Pros: Prompt shuttle service 8/10 free breakfastTu.
Cons: Tub needed to be replaced.
Poor 1.0
Pros: It was updated!!!
Cons: It listed it has a pool... one reason why we booked it. When we got there is was covered and closed and they said it has been closed for along time.!!!!
Good 7.0
Cons: Non functional lock. Maid walked into my room half hour after check in. Parking pass for parking lot.
Mediocre 2.0
Pros: The staff wss really nice
Cons: At night when i fell asleep i woke to having to scratch my leg badly well i scrath it and i feel bumps and i look at them there bed bug bites (ive had them before and no i didnt bring them) its discusting and now im afraid im gonna bring them home.
Poor 1.0
Pros: Location
Cons: The staff and the fact that they sold me a dirty room
Good 7.0
Pros: Utilitarian. Just needed a place to crash when i was stranded in Cleveland overnight. This place fit the bill.
Cons: Wasn't QUITE as close to the airport as I thought. Said 5 minutes but felt more like 10-15. Also, while the airport pickup was prompt, the shuttle TO the airport ran only every 30 mins.
Comfort Inn Cleveland Airport - Middleburg Heights
Rated no. 13
7.2
Good 7.2
Based on 550 reviews
Details
Reviews

Cleanliness
7.2
Comfort
7.3
Facilities
8.4
Food
10.0
Location
7.9
Overall 6.9 Good
Based on 439 reviews
Cleanliness
7.2
Comfort
7.3
Facilities
8.4
Food
10.0
Location
7.9
Cleanliness
8.0
Comfort
8.0
Facilities
9.0
Location
9.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Food
10.0
Location
10.0
Cleanliness
7.1
Comfort
7.4
Location
7.9
Services
7.0
Staff
7.8
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
10.0
Overall
6.0
Cleanliness
7.3
Comfort
7.7
Location
7.9
Services
7.3
Staff
8.0
Cleanliness
6.7
Comfort
6.2
Location
7.7
Services
6.4
Staff
6.8
Cleanliness
7.4
Comfort
7.4
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.0
Comfort
7.1
Location
7.9
Services
7.1
Staff
7.5

Excellent 10.0
Pros: Cleanliness of the room and facilities
Cons: The bed was hard and you could feel the springs and ,etal on the top sides on the mattress--must be old mattresses.
Good 7.0
Pros: nice location
Cons: cable was not working
Okay 4.0
Pros: Staff was good. Breakfast was very good.
Cons: First room we got hadn't been clean. Night clerk switched us to new room on second night in room found a bed bug. Night clerk again gave us different room.
Good 6.0
Pros: Very friendly breakfast staff.
Cons: Stayed 3 nights and beds were never made. Soaps never replenished. Room not cleaned
Excellent 10.0
Pros: Staff very professional
Cons: No Shuttle Service
Excellent 10.0
Pros: Staff goes over and beyond to accom
Cons: No am satisfied with staff and service
Excellent 9.0
Pros: Did not have breakfast.
Good 7.0
Pros: Convenience to a wedding
Cons: didn’t clean the room while we were gone (had the sign on) didn’t have clean towels for after our wedding
Poor 1.0
Pros: Multiple reasons. Blood stain on carpet. Dusty all over. Bathroom tub had something black in it. Told the front desk and was told they no other rooms available.
Cons: The bed was decent
Excellent 10.0
Pros: The staff was always around and helpful. The breakfast was nice and well maintained. The room was quiet.
Poor 1.0
Pros: Location
Cons: Live cockroaches, room door stuck, bathroom light burned out and wouldn¿t turn on, bathroom sink had slow drain, toilet leaked,food poor quality
Okay 4.0
Cons: No toilet paper in the room. TV didn't work.
Okay 4.0
Pros: The staff was friendly and helpful and the location very convenient.
Cons: The hotel lobby and elevator were dirty and gave a poor first impression, but the room was pretty clean. The complimentary breakfast was not very fresh and the breakfast room was left messy and not wiped up. I guess I got what I paid for.
Excellent 8.0
Pros: Most of the staff were very nice. The woman that served breakfast was great. But the nighttime desk clerk was not so nice. She argued with me and trim made me feel like I had stolen some thing. I was very disappointed in that
Excellent 9.0
Cons: Only complaint is that the pool wasn¿t open !! It would¿ve been nice to know at time of booking!!
Mediocre 3.0
Pros: The desk clerk was very friendly and tried his best to fix a less-than smooth three-night stay.
Cons: It took unloading all our belongings (much of it vital medical supplies) into the first room, and then loading and unloading it all in two more room changes before we found a room with a working TV...This was not our usual, or expected, stay at BW.
Okay 5.0
Pros: Convenience of location, comfortable bed and pillows. We arrived on a hot day and the room was nice and cool when we arrived as the A/C had been turned on for our arrival.
Cons: The bathroom was not thoroughly cleaned. The bed was made with tags at the head of the bed. I specifically searched for hotels with an indoor pool and free continental breakfast, but upon arrival the pool was closed and the breakfast was pitiful.
Good 6.0
Pros: Basic hotel. Parking was easy and not over crowded. The room was ¿clean¿ to the eye. Nothing above or beyond! We extended our stay and the staff allowed us to stay in our our original room. The staff was nice when corresponding.
Cons: The grounds & stairwells not maintained. Puke in the parking lot & bits of trash/food/clothing were near the entrance. One morning the front desk person did not show to work & was unmanned. Seems to be poorly managed. The mattress covers were stained.
Excellent 10.0
Pros: Have stayed there in the past, great and helpful staff. Thanks Gerry!
Excellent 9.0
Pros: Proximity to airport.
Cons: Airport shuttle not available for late night need, though I can understand the economics of that limitation.
Okay 5.0
Pros: Close to airport.
Cons: Airport shuttle still suspended. Rooms a bit dated, second visit that we had issues with TV working.
Okay 5.0
Pros: The room was clean enough and the location was great. Close to airport
Cons: When we arrived around 8:30 pm the lobby smelled VERY strongly of marijuana. There was no denying the smell. I was extremely worried bc I was traveling with children. I thought it was a smoke free hotel.
Poor 1.0
Pros: Decent location
Cons: So filthy/unsafe/we left! Saw diarrhea splatters on toilet seat-long black algae growing inside the toilet.When I walked by the bed a protruding metal rod jabbed/bruised my calf.Food on comforters/chair,dirty carpet,smudges on headboards,dresser,fridge..
Excellent 10.0
Pros: The front desk staff was awesome both at check in and check out
Cons: No
Excellent 10.0
Pros: Clean and quite. No one bothers you. The staff is very accommodating, yet not overwhelming and in your face.
Cons: My key card stoped working multiple times. Had to keep getting new key cards
Mediocre 3.0
Pros: The location
Cons: It was dirty. The pop machine and ice machine was on the second floor only. The pool was closed which I feel should be stated on the web site as I would have booked elsewhere. Just very disappointed. Not to mention a hold for $150 and your hotel is dirty
Okay 5.0
Pros: Nothing
Cons: False advertisement said the had continental breakfast and they didn't they had bottled water a mini muffin I could stay somewhere else for that price cheaper
Okay 4.0
Pros: Close to airport
Cons: Smelled a bit. Light outside of window couldn't be blocked by blinds making room bright all night.
Good 7.0
Pros: Nice clean room with a nice kitchen area
Cons: Did not like the mattress my wife could not get comfortable and I step in the chair!
Okay 5.0
Pros: Large bathroom, good housekeeping, large room, great price
Cons: Breakfast was just ok. Eggs had no seasoning. No option to take stairs up to your room. One entrance was unusable (closest entrance to our room).
Okay 5.0
Pros: Location
Cons: Needs updated, had no water pressure,try to have something different for breakfast instead if the same things
Excellent 9.0
Pros: clean nice big room friendly staff great room for price
Cons: nothing
Excellent 8.0
Pros: Nice hotel, clean and remodeled.
Cons: When we got to the room we didn't have a remote for the TV. I went to the desk and they said they needed to know what type of TV i had. I had to go back and forth from my room to the desk. Worker gave me a remove from another room, didn't work either
Okay 4.0
Pros: The staff was friendly that's all I could say positive about this hotel
Cons: The door were always unlocked all around the hotel, breakfast ran out quickly, wasn't replenished as quick rooms weren't really cleaned, furniture was extremely outdated,parking spots were hard to get if you got back at night good luck trying to find
Poor 1.0
Cons: Breakfast stops at 9 am, noise in the hallways all night long, charged my CC for incidentals as soon as we checked in, the bed was terrible.
Mediocre 2.0
Cons: Parking was NOT free ! The lady at the counter was not friendly whatsoever and after paying for everything with no refunds available, we found out the shuttle does not run on Sundays, so I ended up paying for an Uber to get back from the airport.
Mediocre 3.0
Pros: Close to Cleveland Hopkins Airport
Cons: Website stated free shuttle to airport. In reality the shuttle on ran Monday through Saturday. We were forced to pay for transportation to the airport on Sunday. Very bad advertising.
Mediocre 3.0
Pros: Location
Cons: Yes smelled very musty and like smoke rust like stains on bottom sheet
Mediocre 3.0
Pros: how well the housekeeper cleaner the room
Cons: the pool was gross the whole hotel smelled. the bed felt like sleeping on a board.
Poor 1.0
Pros: The close proximity to the IX center and breakfast was pretty good. Not enough room below. The kitchen light didn't work. Dust everywhere. Sharp part of bedframe cut my husband twice and when he told the front desk they just shrugged it off. Bad hotel
Cons: Number 1 complaint was the unfriendliness of the front desk both on the phone and in person. We upgraded to a suite and when we checked in she said we were wrong and there was not one available. Then we showed her the paperwork and a suite was found.
Excellent 10.0
the hotel was nice and breakfast had a great selection. would absolutely stay again.
Mediocre 2.0
Pros: The location
Cons: The hotel was not clean. The staff seemed uninterested in the dirty lobby floor and dirty elevator floor. The shuttle van was parked directly in front of the entry door. All side entry doors were disabled so to enter or leave you walked around the van.
Good 6.0
Pros: Breakfast was great!
Cons: Not having a hot tub!
Mediocre 2.0
Cons: The beds are not comfortable..
Excellent 10.0
Pros: Cynthia was amazing!
Cons: Hard to enter property, better signage needed.
Good 6.8
Pros: The room was okay.
Cons: The elevator was broken and we had to enter by an outside stairwell. It was dirty and very inconvenient. The hotel was a notch below what I would like, but the price was right.
Excellent 9.1
Pros: Large suite, very clean, well laid out. Great desk service and airport shuttle, good location near airport and freeways. Good wifi. No noise problems for us.
Cons: They were in an extended period of renovating the elevator, so all entry and exit was through the stairways at the ends of the building. This was inconvenient and not very secure. I suspect that when the elevator is finished this issue will be resolved.
Good 7.7
Pros: It was quiet and private.
Cons: My refrigerator froze all my food and they didn't do anything about it. I told them twice about it. There was an absorbent amount of water on the window sill.
Excellent 10.0
Pros: The front desk at check in was very nice as well as check out! Comfortable stay, quiet, nice rooms!
Excellent 9.0
Pros: The continental breakfast was good and was well stocked. We enjoyed the pool.
Excellent 8.6
Pros: Parking, breakfast and excellent signal of wifi, all included. Accessibility and tranquility. Is a good hotel. At least, it reaches my expectatives.
Cons: In general, I liked it all.
Best Western Airport Inn & Suites Cleveland - Brook Park
Rated no. 14
6.9
Good 6.9
Based on 439 reviews
Details
Reviews

Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
2.0
Overall
2.0
Overall 3.1 Mediocre
Based on 1 reviews
Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
2.0
Overall
2.0
Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
2.0
Overall
2.0

Woodspring Suites Cleveland Airport - Cleveland
Rated no. 15
3.1
Mediocre 3.1
Based on 1 reviews
Details
Reviews

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