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Cleveland Car Hire

Thu 8/12 Pick-up
12:00
Fri 9/12 Drop-off
12:00
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Cleveland car hire reviews and directory

Dollar
dollar
Car hire reviews:
Good (6.8, 40 reviews)
Car hire locations in Cleveland:
1 location
Dollar
Locations in Cleveland
19601 Maplewood Avenue
+1 866 434 2226
  • 6.6
  • 7.0
  • 6.6
  • 7.2
  • 6.6
Recent reviews
9.2 Excellent
10 Dec 2015
Dollar Rental Car Center at CLE
Pros: I like the staff at this particular location.
Cons: The car I was assigned had poor gas mileage. Kia's are the worst cars around.
9.2 Excellent
29 Mar 2016
Pros: very good value for money, service and quality of car
Cons: the yellow car was the ugliest I have ever seen, embarrassing to drive for a male
10.0 Excellent
5 May 2016
Pros: The car had less than 2000 miles on it and though a compact car, it was very roomy inside.
2.0 Poor
22 Oct 2015
Pros: He would not rent to me simply because I did not have two credit cards it was very inconvenient
8.4 Excellent
5 Nov 2015
Helpful and Friendly
Pros: The car was perfect for what I needed. When checking in the woman helping me was amazing. She was friendly and when I told her where I was going and that I had no idea where anything was she brought out a map and circled things for me. She told me about the area and just was great overall.
Cons: I was worried about the car because on the second day it decided that it was going to take forever to start. I could hear it turning over but it wouldn't just come to life.
6.4 Good
17 Dec 2015
Pros: friendly
Cons: off site LONG WAY off site car smelled like smoke
8.4 Excellent
30 Dec 2015
Good solid option
Pros: Liked being able to pick out my own car.
Cons: The tenant outside sat in his car, while I tried to load my large suitcase into the car in 30 windy weather.
5.6 OK
29 Feb 2016
You get what you pay for.
Pros: The price
Cons: The cars were dirty and smelled. I tested three cars on the lot before finding one with a smell I could tolerate.
2.0 Poor
26 Mar 2016
Inexcusable wait at pick up counter
Cons: I waited for over 30 minutes in line to pick up the car. I still had another 15 minutes to go when I noticed that all other car rental counters had no lines. I went to Alamo that had no line and rented a larger car for the same price.
2.0 Poor
31 Mar 2016
One of the worst car rental experiences of our lif
Pros: One of the worst car rental experiences of our life
Cons: I returned the car with a full tank of gas and they charge me $13.95 for not having a receipt for the gas I had just purchased. Completely illogical. I will never rent from Dollar again.
Alamo
alamo
Car hire reviews:
Good (7.9, 25 reviews)
Car hire locations in Cleveland:
1 location
Alamo
Locations in Cleveland
19601 Maplewood Ave
+1 888 826 6893
  • 7.8
  • 8.2
  • 8.1
  • 7.8
  • 7.4
Recent reviews
8.4 Excellent
1 Jan 2016
Pros: Needed a car last minute after flight was canceled. Alamo had the best rate and was able to get a decent rental quickly for an overnight drive to NYC. Car was clean and had excellent gas mileage
Cons: The GPS and EZ Pass were nice to have, but they were a tad pricey to rent with the car (extra $35 for the two)
9.2 Excellent
17 Nov 2015
Pros: Liked being able topick ourt car from several options.
Cons: Pricey during the week, but a bit less than other options
10.0 Excellent
7 Dec 2015
Cute VW bug, standard and fun to drive
Pros: Cute car, fun to drive
Cons: Would like more features on the cars, Bluetooth! Usb
8.0 Good
15 Dec 2015
GPS too expensive
Pros: Car was new and nice.
Cons: Our GPS did not work so they rented us one--was too expensive; $121.71 for only 4 days--way too expensive. Also, the speed limit for various areas in Ohio were not current on freeways and other areas.
2.8 Mediocre
22 Dec 2015
Pros: Ease of dropoff in Pittsburgh airport
Cons: Inability to change details of trip easily. Small unclean car that had previously been smoked in.
9.2 Excellent
27 Dec 2015
Cons: There was no one at the desk when I arrived. I waited and finally received help from one of the employees at another rental counter. I never saw the Alamo agent.
10.0 Excellent
28 Dec 2015
Pros: Friendly staff, quick processing at pickup, and frequent shuttles to/from the airport. No issues.
10.0 Excellent
4 Jan 2016
Always the best
Pros: The check in agents are always friendly, the cars are always clean and gas tanks are always full. We travel to see family once a month and this is always our number one choice.
7.6 Good
4 Jan 2016
Cons: A metal part of the car was hanging loose from the undercarriage by the end of the trip.
10.0 Excellent
10 Feb 2016
Great deal
Pros: Price was great and car selection was good!
Cons: Nothing.
Hertz
hertz
Car hire reviews:
OK (5.7, 19 reviews)
Car hire locations in Cleveland:
3 locations
Hertz
Locations in Cleveland
1701 East 12th Street
+1 216 685 1790
19601 Maplewood Ave
+1 216 267 8900
3663 Park East Drive
+1 216 831 3836
  • 5.5
  • 6.3
  • 6.4
  • 5.4
  • 5.6
Recent reviews
3.6 Mediocre
2 Nov 2016
Smokey car and hidden fees!
Pros: Easy pick up and drop off.
Cons: Car had been smoked in previously and the fees and taxes doubled the price of the rental!
4.8 OK
5 Sep 2016
Had to wait over an hour for our vehicle
Pros: The vehicle was fine, but the fact that Hertz wasted an hour of my precious vacation time was inexcusable.
Cons: When we arrived to pick up our vehicle we had to wait over an hour until one was available. There were about 10 people in front of us also waiting for vehicles. We were not early - we arrived at the time we reserved (slightly later, in fact). As a result of this, we were late to our intended destination.
2.0 Poor
11 Sep 2016
Unimpressed
Cons: When I went to pick up my rental it took 90 minutes just to get the paperwork done for the rental. Then we decided to add a day to our trip and they wouldn't honor our rate and tried to charge is for a weekly rate that was $200 more then our original bill. Management came to speak with us and was not helpful in anyway. We eventually stood there so long trying to figure it out that we just cancelled our whole rental and went with someone else.
8.4 Excellent
20 Sep 2016
Pros: The price and the ease of dropoff.
Cons: The pickup. The Altima that they brought up looked great but they could not find it in their system. Took over 30 minutes of them trying to figure it out before they gave up and brought up an Nissan Rogue SUV which I didn't order but took so I could get out of there. I did end up liking the Rogue but the experience at the counter was horrible
5.6 OK
7 Oct 2016
Cleveland airport
Pros: Easy access. Plenty of cars.
Cons: Agent trying to up sell.
10.0 Excellent
19 Oct 2016
Pros:
4.0 Mediocre
1 Nov 2016
Cons: Vehicle had parts missing. More problematically, I was charged $14 for fuel, despite returning the car full.
5.6 OK
6 Nov 2016
Kayak rate not charged at counter
Pros: Clean car - al in great shape At drop off - very smooth, well trained and friendly, polite check in staff
Cons: When picking up car, rate Hertz attempted to charge was 30% higher than rate I had booked. Booked $49 (& change) rate on Kayak. Confirmation indicated that I was charged full daily rate of rental and charge included all taxes and fees. At rental counter, they indicated full charge of approx. $65. After booking, card was actually charged approx. $35 (rental only) and there was an additional $30 in taxes/fees due at the counter. After 45min and a phone call with supervisor, they agreed to only charge me the additional (approx) $15, bringing my rental to the original $49.xx cost. Hertz claims that additional CLE airport fees were not included in original quote, they agreed to waive that for me at that time to get rate down to original rate that I booked. Big time waster and frustrating experience overall. First time booking car with Kayak after years of trouble-free bookings on other sites. Will not be booking cars on Kayak in the future.
6.0 OK
14 Nov 2016
I didn't know cars existed with this few features
Pros: The price was great for this rental. I just did not realize that cars this stripped down with no features still existed so I would have paid more to be comfortable and have some more features.
Cons: The car (no cruise control, no remote mirrors, a 6" trunk, plastic and cheapness)
7.6 Good
15 Nov 2015
Pros: The car - a Hyundai Accent - was amazing. I rent a lot, always choosing economy/compact because of price (I don't need to show off for business with a bigger vehicle, and I like to save on gas) and the Hyundais (any one of them) are miles above all of the Chevy's (total trash), Toyotas (decent but not nearly as nice), Fiats (crappy gas mileage for such a small car, and no space), and
Cons: car interior was dirty and bumper was detached in the front. clerk was alone servicing a big group of people, however, the lady in front of us had a card problem and needed to call her bank which put her on hold for a looooong time. The clerk just waited around until I asked him to start our reservation (we were next in line). It didn't make sense for us to be kept waiting seeing as the lady still didn't get on the phone with a teller as we were already leaving.
Budget
budget
Car hire reviews:
Good (6.4, 14 reviews)
Car hire locations in Cleveland:
2 locations
Budget
Locations in Cleveland
1799 Superior Avenue
+1 216 479 0125
19601 Maplewood Avenue
+1 216 433 4434
  • 6.1
  • 7.4
  • 6.7
  • 6.1
  • 5.6
Recent reviews
9.6 Excellent
23 Dec 2015
Cleveland Car Rental....take your time
Pros: Customer service rep was the best ever, anywhere. AMAZING!
Cons: Long route to take shuttle to and from rental area
6.8 Good
4 Jan 2016
Pros: The customer service was great. Smooth process.
Cons: The windshield wipers were old which made it hard to see during rain....and it rain my entire trip.
2.4 Mediocre
6 Feb 2016
Need more information and customer service needs t
Cons: I wasn't able to pick up my reserved car because they did not accept Debit Cards as I was under 25 I wish this information was told to be before I reserved the car. Luckly the Enterprise representative a couple booths down was able to help me out and give me a comparable deal. I highly recommend the Enterprise at the Cleveland Rental Car Center. Cheers.
4.8 OK
6 Feb 2016
Cons: Drop-off closed on return. Driving less than 50 miles results in automatic charge for fuel despite filling up! No charge to credit card so don't know if agency properly billed me. (Usually they do not.) Great rate, but horrible quality and service.
10.0 Excellent
10 Apr 2016
Pros: Comfortable good on highway.
8.0 Good
23 Apr 2016
Great car, quote was underestimated
Pros: The car we were given was exactly what we needed. A smaller SUV with decent gas mileage and all the bells and whistles.
Cons: I was charged $60 more than what I was quoted as the estimate. I reported the billing issue 4 days ago and still have not heard back, so I might have to dispute the charges.
3.2 Mediocre
9 May 2016
Watch your rental go from $250 to $500 at the coun
Pros: The car was clean and low miles
Cons: Screwed by Budget. Bought insurance when I booked the car, then was charged again at the pickup counter. Had to walk 300 yards, in the rain to get the car..... last one in the last row. It wasn't the car I picked from the list at first.
10.0 Excellent
21 Jul 2016
Pros: Good price and good service.
Cons: N/A
6.4 Good
24 Jul 2016
Cons: Tried to tack on a late fee, so had to wait in long line (again) to have it removed.
8.8 Excellent
23 Oct 2016
Good value but Budget needs to tighten car checkup
Pros: All except the tires were incorrectly inflated.
Cons: The car was pulling to a side. The tire pressure lights came on. Both passenger side tires were 5 to 6 psi less than left side. I had to pull the car and add air in rain.
Enterprise
enterprise
Car hire reviews:
Good (7.6, 14 reviews)
Car hire locations in Cleveland:
3 locations
Enterprise
Locations in Cleveland
15931 Lorain Ave
+1 216 251 7119
1802 Superior Ave E
+1 216 348 0700
19601 Maplewood Ave
+1 216 898 2200
  • 7.6
  • 7.9
  • 7.7
  • 7.7
  • 7.3
Recent reviews
10.0 Excellent
2 Nov 2016
Renting went smoothly as it should!
Pros: The clerk couldn't find my reservation, so that made me tense for a little bit. I messaged my wife who sent my confirmation number and then he found my car right away. The staff was courteous and helpful.
Cons: They charged me a deposit upfront, which I knew nothing about and it took them 48 hours to refund it after I checked out and paid. Other than that, I had a good experience.
5.2 OK
7 Feb 2016
Insurance a rip off
Cons: The quoted price for the car doubled after insurance was added. Very unfair and poor value, I shall not be using Enterprise again.
10.0 Excellent
24 Dec 2015
Pros: N
5.6 OK
2 Jan 2016
Car: meh. Staff: nice but apparently incompetent (
Pros: Clean car? Staff were all nice, but...
Cons: Pickup was a mess - couldn't get out of the lot the first time since the tablet system wasn't apparently working, so got it done on paper. then on drop-off they had no record of the car(!) Needless to say, way too much time was spent waiting for what used to be very simple. Never good when trying to catch a flight. Look at the title even "in null = in Detroit" - if that isn't poetry, I don't know what is.
10.0 Excellent
4 Apr 2016
Pros: Seamless transition between reservation counter to returning the car. The attitude of the employees was also excellent, helpful and attentive.
8.0 Good
6 May 2016
Cons: very few cars to pick from
7.6 Good
1 Jun 2016
Issues Checking in and I think it could be cheaper
Pros: Car was clean. Staff was nice at both locations.
Cons: The pick up and drop off process was a little time consuming. The car seemed a little expensive for what we got.
6.0 OK
1 Aug 2016
Car was very dirty upon initial pickup
Pros: Toyota Corolla is a good car and staff was friendly. Associate credited one day rental when I told him that car was dirty upon pickup.
Cons: Car was dirty and all windows had to be cleaned inside and out.
6.0 OK
6 Sep 2016
Pros: Friendly staff
Cons: Had to wait for car because they didn't have any ready when I got there.
2.0 Poor
8 Sep 2016
No cars when I showed up!
Cons: I showed up at Cleveland Airport for picking up my pre-booked car from Enterprise counter. The line was 10 people long with one agent struggling while other car rentals were all 1-2 people long lines with multiple agents. While I and 9 others were patiently waiting for our turns, the agent took time to announce "Just so that you all know and not surprised when you get to the counter, we are out of cars and it may take 1-2 hours to get a car". Really? I quickly whipped out my phone, made a reservation on Avis.com and shifted to the much shorted Avis queue, got my car and was on my way! Thanks Avis!!! Enterprise, you suck!! I thought I should cancel my Enterprise reservation just in case they still decide to charge me. There online system won't let me cancel and I had to call in while driving my Avis car and punch through a bunch of codes, talking to a few people before (I think) I successfully cancelled my Enterprise reservation. Beware -- a reservation with Enterprise means nothing!!!
Thrifty
thrifty
Car hire reviews:
Excellent (8.8, 5 reviews)
Car hire locations in Cleveland:
1 location
Thrifty
Locations in Cleveland
19601 Maplewood Avenue
+1 877 283 0989
  • 9.2
  • 8.8
  • 8.8
  • 8.0
  • 9.2
Recent reviews
8.4 Excellent
29 Feb 2016
Pros: I had problem with the wipers on my first car, and they quickly replaced it with another car.
Cons: Some cars smell a lot like smoke or air freshener
9.2 Excellent
28 Nov 2015
one way rental
Pros: Thrifty was great about exchanging my car - twice - during my rental. First, a rock hit my windshield. Then, one morning the car wouldn't start and they towed me to a place to get a new one.
Cons: Well, wish the car hadn't malfunctioned.
10.0 Excellent
27 Feb 2016
first timer!!
Pros: It was easy and the associates were so nice!
Cons: Hard to find rental office at first and dropping off was not that confusing during the daylight hours.
6.4 Good
25 Sep 2016
Pros: Choice of vehicles
Cons: Counter help more interested in selling extras than helping someone unfamiliar w area. Unable to purchase toll pass. Car smelled of smoke. Fees to return in different city outrageous, more than 2 week rental.
10.0 Excellent
2 Nov 2016
Great experience
Pros: The type of the car. The service and the employees.
Cons: Maybe the total price little bit.
Avis
avis
Car hire reviews:
OK (6.0, 1 reviews)
Car hire locations in Cleveland:
2 locations
Avis
Locations in Cleveland
1799 Superior Avenue
+1 216 736 4797
19601 Maplewood Avenue
+1 216 265 3700
  • 6.0
  • 6.0
  • 6.0
  • 6.0
  • 6.0
Recent reviews
6.0 OK
3 Jan 2016
free loosey...
Pros: Smokey brand new chevy tahoe... made me want to puke. Smokers choke yourselves.
National
national
Car hire reviews:
Excellent (9.2, 1 reviews)
Car hire locations in Cleveland:
1 location
National
Locations in Cleveland
19601 Maplewood Ave
+1 888 826 6890
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 6.0
Recent reviews
9.2 Excellent
9 Dec 2015
Pros: Clean vehicle. Fast service.
Cons: Everything was fine.
Sunnycars
sunnycars
Car hire locations in Cleveland:
2 locations
Sunnycars
Locations in Cleveland
19601 Cleveland Parkway
19601 Maplewood Avenue
119 travellers who hired a car in Cleveland gave the car agency they used an average rating of 7.0

Car hire locations in Cleveland

Cleveland
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