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Crew friendly

Food bland and limited choice Do not like the new bottle service in Club Service slow Seats very uncomfortable and less seat pitch than on other airlines

Easy no hassle trip home

BA will receive a specific letter regarding our out bound experience from San Jose CA, and I would hope to get to speak to a BA representative about our experience as well.

There is nothing to like. I paid for three return tickets from Amsterdam to London. My family and I were at airport and couldn't get on the flight. Even return trip wasn't honored. I made a mistake by choosing this carrier and would never do this or even recommend British Airline to anyone. . What disaster.

No refreshments were offered.

I didn't get to take the flight, web jet cancelled the ticket for some reason and failed to notify me. To their credit, they are reimbursing me for the train fare from Frankfurt to Vienna.

No notifications. I showed up with bags packed to be told that there was no ticket.

Staff was good and always polite at all times even on such a long flight. Food was ok.

They lost my luggage and after one week I know nothing about it. Enough said.

- time it takes to check you in. - make you go down the stairs instead of attaching a bridge to the plane. - lack of vegetarian food. - quality of inflight entertainment.

Old aircraft

Legroom was much better than on U.S. carriers doing same long trip.

Reduction in available seat space will probably make me look at other suppliers the flight over on air New Zealand was significantly more comfortable

One toilet not working

The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom).

Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)

Crew service

Flight delayed.

The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight.

Price

Klm flight has very congested seating Getting information about eticket was pain

The staff was fast and curteous.

There is not anything to complain about besides the usual discomfort of travel.

No problems

the crew are exellent

Short flight.

Too many stairs, far away from the connection flight.

This was our first time flying with Lufthansa and it was our favorite airline so far!! The flight attendants are why our experience was so great, they are so kind and helpful

Always great service on Iberia.

My only complaint, and it's frequently the case with Iberia, is that the cabin is always very cold. Thanks for the blankets, though!

The airline put me on standby for my connecting flight without telling me at anypoint until I was at the gate. I lost a day of vacation and instead had to wait in Madrid for 4hrs, fly to a neighboring city, and then take 2hr bus to my final destination.

Was surprised to be upgraded to business class, so it was effectively the most comfortable flight I've ever been on!

Attention and FOOD! Although it was a very small brunch it was amazing!

Entertaining TV options

Did not have enough GF food options. So I went without a meal.

Comfort. Missed connection and reassigned to next flight easily. Short delay.

Luggage was delayed and delivered 24+ hours later to our hotel.

I missed the flight, and was put on a scheduled one for the next day. Also, I love the fact that I can do customs before arriving stateside.

The air conditioning on board was FREEZING. It took three tries to get a blanket.

Flight was late departing and late arriving.

Seats too small. Staff not friendly

Did not get to make this flight either. Horrible.

I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service.

Great Food and very pleasant personnel.

Choices of music and movies.

Professional crew, very helpful.

People pushed/shoved me on the stairs to the aircraft from outside. not malicious but not polite and definitely wasn't ideal boarding practice. And the person sitting next to me on the plane cleaned his teeth with a pick and then wiped it on his jeans..yuck. But not IcelandAir's fault.

Boarded so quickly! Very efficient. Checked baggage also arrived quickly at final destination.

A little unclear on both legs which Icelandair was boarding because they didn't change the sign at the gate and had another flight directly prior. "Last call for IcelandAir" - confusing messaging. Same thing at second location - started boarding but sign didn't change so if you arrived after they made the call you couldn't tell which flight without asking reception.

This was our first flight with Iceland Air and we kind of looked forward to it. On the way oversease we were immediately rebooked onto Swiss Air, before arriving at the airport, because Iceland Air had a delay and knew we would miss our connecting flight to Germany. We were very impressed by this and very happy with Swiss Air, also. On the way back we liked the roomier plane and the relative punctuality of the flights. Our luggage arrived fine and quickly at the end destination, despite the short layover, which often leads to lost luggage.

Our biggest complaint is that Iceland Air does not offer meals as part of your ticket on its flights. They expect you to upgrade (and pay) for 'economy comfort' in order to get the meals and seating included in most other regular economy tickets. I don't think that being on a 6.5 hour flight (and a 3.5 hour flight immediately before without chance of making puchases at the airport in between, due to their delay) without a meal being included in your ticket is acceptable practice. They had a meny from which you could purchase food, things like baguette with ham/cheese, salad, oatmeal, instant noodles etc. But the prices for these cheap cafeteria options were insane. From the cheapest ($7 for a small instant oatmeal) to $16-$20 for a salad or small main course you would have to spend an additional 25-35$ per meal per person to get the usual airplane meal that all other airlines I know of include (2 per overseas flight). We did go hungry, eat candy, bought one little oatmeal and pretty much will avoid Iceland Air for that reason in the future. We thought it was outreageous to be asked to spend this amount of money or go without food for over 9 hours.

In-flight entertainment

No complimentary food - not even pretzels - on a 6.5 hour international flight.

I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight.

The flight was on time.

The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+.

Entertainment system worked well. Good choices.

Food decent, but not enough fluids offered during flight . Was very dehydrated by end.

One toilet not working

Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy.

The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight.

One toilet not working

Reduction in available seat space will probably make me look at other suppliers the flight over on air New Zealand was significantly more comfortable

Entertainment system worked well. Good choices.

Food decent, but not enough fluids offered during flight . Was very dehydrated by end.

The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom).

Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)

Legroom was much better than on U.S. carriers doing same long trip.

This is my new favorite airline. I loved the staff and all the amenities. I was so comfortable and the food choices were great. I felt like I was cared for and my comfort mattered.

Entertainment system worked well. Good choices.

Food decent, but not enough fluids offered during flight . Was very dehydrated by end.