Would you like to save as your currency permanently or for this visit only?
Has a pool n onsite laundry Weird people walking lot at real odd hours making noise out In parking lots people have more than one dog In room have to listen to them bark all the night
Worked for our weekend in south Fl. Small room
Clean room, comfortable bed Ran out of pillows, when first arrived room smelled heavily of bleach, missing light bulbs
It is in a decent location. Not far from the beach. 2 grocery stores nearby and a few decent restaurants. Not too far from Ft. Lauderdale. Small rooms, bathroom was dimly lit. Had a blanket with cigarette burn hole in it. TV was busted. They moved me to a different room and I had a better experience. I would go back if I had to. Not a terrible experience, but not one to jump for joy about.
I am not sure there was a good review for this. I walked into my room to find a used tissue laying on the floor. There was something brown on a toilet seat. First night of two reservations they took my reservation but didn't have a room. The associate overnight name razz seemed like he didn't care. Leah was behind the counter while having headphones on. The general manager was supposed to contact me regarding a follow up. Never did. Overall, I'm going to give this hotel ones Star. It was absolutely the worst experience in a hotel I've ever had. I am a flight attendant. I am in hotels quite frequently. Congratulations Motel 6. You've lost a customer. The senior management staff in this hotel has made it clear they don't really care either. I'm taking money out of my pocket to go to a hotel that I have a reservation with that doesn't have a room for me.
Stayed for one night prior to a cruise from Ft. Lauderdale. The hotel was fine. It was clean, quiet, and pleasant and they had a nice continental breakfast. There is a pool. There are a couple of restaurants at a strip mall across the street. The shuttle from the airport to the hotel and from the hotel to the cruise port was complimentary and convenient. There seemed to be a lot of cruise passengers staying here. Perfectly adequate for our purposes.
Clean and friendly . Easy access from highways and good breakfast.Large rooms with many appliances.
The free shuttle from the airport and cruize Faciltiy, large rooms and free breakfast.
It was comfortable, clean and a great value for the price. Would recommend. The breakfast area was pretty small for the amount of people trying to use it.
Shuttle was great - so nice not to have to worry about transportation to ship and airport. Staff were terrific - helped with printing boarding pass - being computer illliteret - I so much appreciated the help - breakfast is just an additonal plus. Nice to have the option to check in early for a small fee. Took bus to Adventura mall - great mall - all in all - we enjoyed our stay at the Sleep Inn Suites. Just a suggeston to promote Canadian Visitors to your hotel durin gthe winter motnhs and thge hockey season - how about a shuttle to the arena to see an NHL Game - I would have loved to stay another day and go to a game. (Just a thought) My suggestion would be to clean the pool and hot tub more often - was not terribly clean when we visited.
fast check in - close to airport and airport pickup and drop off wasn't fancy - but was adequate for price
I like everything about it .. Wouldn't change a thing
Location to the beach and also transit to get anywhere quickly. Shuttle service was my selling point.
We enjoyed the Wi Fi that the hotel offered, as well as the Continental Breakfast also that we were able to leave our bags in a locked location before we could check-in & the free shuttle to the airport. Although the gentleman at the front desk in the morning was very friendly and accomodating, the gentleman in the evening seemed very frazzled and seemed to be tied up with the phone the whole time we were checking - in.
The staff was very helpful when our rental car was hit while parked (not at the hotel) and did all they could assist us in calling the sheriffs office, mall where it was hit, and the rental company
Pick up at airport and drive to port for cruise - no charge.
Stayed for 5 nights. Had food at every restaurant practically in he hotel, each one better than the other. The pool and the facilities were exceptional. They had a superman at the pool deck - think his name was Sam. Everything eas exceltional but he was very courteous and took extra care of our 9 year and ensured he loved the pool and the hotel.
The staff is very helpful and professional... Excellent service... The dining room could be a little bit more cleaner...
We had a great meal. The atmosphere wasn't fancy but the food was good. A better beer selection
price and location Bathroom and shower was in bad shape. tile and grout was black and the shower on /off lever was broken and very hard to use . But worse was the black mold in the white tiles and grout. Just a little spraying of clorix would have done the job
Clean rooms and modern feel Not much parking. Valet is not free and over priced. Right across the street from airport so expect some noise. Not much but some.
Rooms were comfortable, clean, and we had a nice view of the golf course. The airport shuttle and location made this a perfect start to our vacation.
The check in line was super long when we arrived so we went out to dinner. When we got back it was peaceful. Staff was nice. Decor was modern. Beds were soft. Room was quiet. Very nice stay. Needs free coffee in the lobby in the morning.
Could not get room service. No free internet No wake up call
I liked the price I didn't like the fact that I was charged to park my vehicle. The bathroom had hair in it that was not mine and when I called the first desk she said she would have someone come clean it and no one came.
Nothing Front desk rude and not interested in help
Great location near the airport, shuttle service very convenient and very friendly. Great service in the check in /out , also in the restaurants. Good breakfast . Clean rooms , pretty view from the other side . The only complaint is the room 853 is impossible to sleep. Very loud , maybe the air conditioner or something. Was a nightmare.
It was a great place to stay!
The view was wonderful. The bed was extremely comfortable. The employees were helpful and the shuttle service was really useful. The shower was not very big and there was no hook or rod to hang up my used towel.
25min bus ride to the hotel. Maintenance underway. Ltd choice of restaurant options.
Flies on the balcony, room 1240.
Spacious room, good pool and public areas, a place to slow down and relax. Close to highway and downtown (must have car). Hotel will rip you. They leave some water bottles on the room and charge almost 4$ for each, problem is that I found the Price on a tag with some green sayings on the las day and a lot of bottles later. Charge 54$ for a 1 minute int. Call? Cmon! The price for the room itself is good but I felt stolen.
The hotel was convenient for the airport and the room and beds were very comfortable. The late evening snack we had was very nice but expensive for what it was. The breakfast was also expensive.
The walk around the jogging track was immense and coupled with the water feature of the Blue Lagoon made our holiday all the better. The grounds of the hotel I found very private. No complaints
It was a very comfortable place to stay - especially for the price that booking.com got us. Wonderful pool, a great little walk out onto the point for a view with relaxing music playing along the way. Lots of flora and fauna. The room was very nice and the bed very comfortable. Wish we'd been able to stay longer. We were there for one night before our cruise. The shuttle was great to the hotel and we got a taxi to the ship. The food was expensive, but the atmosphere was great.
I enjoyed the stay although short. I did not stay long enough to determine.
It was close to the airport
somewhat in need of a renovation
Location, Location, Location! Really close to all the malls!
The friendly staff. Amber who checked me in gave me a higher floor so that I could enjoy the view of the city. The view was amazing.
Staff Room Location
Clean, Convieniently Located Nice accommodations and comfy bed!
My room was ready when I arrived.
good location near cruise ship terminal. full beds are quite small. Queens would be better. Expensive parking. Just "OK" restaurant.
Restautant, room comfort, service
Nice modern clean facility. Great rooms. Hour long wait in the business center just to collect a package.
Best hotel I have ever stayed at. It was amazing the restaurant Toro Toro was awesome. Everyone was so nice and on the 18th floor we had such a great view of the city!
Location to cruise terminal. $ 43.00 a night to park your car. Ridiculously expensive.
Great Location overlooking the intercoastal and so convenient to American Airlines Arena. The Hotel is beautiful and the staff is friendly and very helpful. Breakfast buffet was excellent. We will definitely stay here again on our next trip to Miami. There was nothing that we didn't like!
The pool area made you feel like you were far away on an Island resort The room lighting, not enough. Felt like it was cloudy outside bcs the rooms were dark. Need better lighting
I can not tell you just how horrible our stay was. we were still awake at 9am from the noise in the hall ,the next room was party city. How many whores can fit in a hotel room? even the dirt in the hallways and elevators surprised us. this isn't a hotel on the weekends it is like a sorority house with absolutely no rules and no regard for anyone elses sensibilities. horrible horrible stay.
The beds and linens were wonderful in our room. Room service for breakfast was excellent. The pool area is really lovely, both day and night. Rod Stewart's show was excellent. We found the hotel staff, with the exception of security people, were rather "grumpy".and this includes bartenders.
Our suite was very nice. Really enjoyed the comfort. The air smelled like cologne-covering smoke, but it didn't.
The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!
location to sun life stadium staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.
Beautiful hotel and pool. Great staff Got to the hotel late Sunday night. Not much to do at the hotel during the week.
Nice hotel with a good entertainment Service when we left the room our plane late, they din't help us (only for money) with a shower before we going. We must too the toilet in the casino for other close.
we only stayed for 2 nights and we really liked the swimming area and the casino the room was just what we wanted we will visit again the next time we are in florida 5 star all the way
Thought the mattresses were not that firm and comfortable. And if you have a king size bed include king size pillows with the bed . The pillows are so worn and small . Didn't like that the outside venue seemed abandoned not as many shops most things were closed while I was there . Was unaware there was construction. And after talking to a shop employee she said it's been torn up outside for so long and nothing has been done with the space . Definitely not the same fun place I visited several years ago. Seems like the outdoor area is getting rundown.
I love the enviroment, staff, most resturant & shopping The only thing I dislike on every trip is room service, not the service itself but the food is of poor quaility. I made an inquiry a few trips back and found out it was prepared by The Blue Plate, where I dine after 1am as it was the only one open.....it's horrible!!!
The hotel is a self-contained city...lots of shops and restaurants...the downside was its a casino on Indian property so smoking is allowed----YUCK!
Grand beach hotel is a very beautiful hotel located on Collins ave with direct access to the beach. They have two pool and two hot tubs on the ground floor, but we really enjoyed the pool and hot tubs on the 7th floor rooftop. The hotel is great for families or groups as it affords the ability to join adjacent rooms. The continental breakfast is pretty expensive at $25 and doesn't hold much value at $25.
The rooms were clean, it's a 4:00 check in but I got to the hotel at 11:00am and they had one ready and had no problem getting us in the room. I had the partial ocean view which was nice. Beds were comfortable. The pool was nice the access to the beach was convenient. I didn't like the fact that as much as you pay to stay that nothing was complementary. The food and drinks were overly expensive but you're in Miami everything will be expensive. No microwave in the hotel at all. I didn't care for the $100/per night deposit but they refund it fairly quickly after your stay if nothing is wrong with your room. The resort fees are deducted the last day of your stay. The women's lobby bathroom always smelled. The elevators were slow. One time getting on I was almost stuck in one had it not been for someone prying the doors open.
GRAND BEACH HOTEL IS A GREAT HOTEL WITH A GREAT STAFF..... THE ROOMS ARE GREAT WITH 2 FULL BATHS AND THE VIEWS ARE TO DIE FOR...... THEY DON'T TELL YOU ALL THE HIDDEN FEES UNTIL ARRIVAL
Great location, right on the beach, nice big bright rooms, comfortable need and sofa in the room, 2 huge TV in room, heated pool for chilly days, non heated pool for hot days. Really family friendly, delicious breakfast, Good kids menu. The pillows are way too big and stiff.
The Help wa exotic The Help was exotic. The language barrier was hard to overcome. We spent 2 hours by the front desk upon arrival. They lost our reservation. We had a terrible experience. But the dis comp us on alcoholic drink
Location, rooms, ocean front. Noise in room when a/c came on. Didn't get fixed before we left. 35 dollar a day valet parking.
The Grand Beach had it all, great service, great food, great beach, great location. Beautiful huge room with everything I needed in great condition and so clean, I can still feel the white carpet on my bare feet. It rained a little, other than that , perfect, I would go there again, or everytime I went to Miami beach.
Location was good. Room was good. Rooms had dirty floor. Moldy bathroom ceiling. The iron made an iron stain in my clothes. I tried calling manager several times, no answer and no call back even after leaving a few messages.
Hotel cleanliness, beautiful decor, waterfront Staff attitudes toward customers, specifically in Valet. They made crude comments and gestures behind the backs of other guests. Also staff attitudes toward business, like they didn't want to be there and didn't mind showing it.
The location of the property was awesome. Food options were limited and expensive.
3 pools, 1 adult, 1 all heated, 1 all cool games for kids to play near pool pool was super shaded with palmtrees rooms were clean rooms with balcony have 2 full bathrooms w/ showers easy access to beach from pool constant towel service as needed 2 beach chairs w/ umbrella at beach comes with room rate 24 hr food room service gelato in the lobby entire staff (valet, bell, front desk, pool deck) were super friendly & attentive room rate a little pricey food by pool was OK, could be better valet took a little long for car to arrive, but overall OK
My stay at GBH was wonderful. The rooms were spacious and clean, the staff was friendly and the hotels backyard was Miami Beach.. What more could you ask for? I didn't like the $20/day resort fee that wasn't included in the overall price and the fact that they charge $100 per night on your credit card at time of check in- in the case there are damages to the room.. Although you do get your money back upon check out if all is fine.
The woman at the front counter was extremely helpful and friendly. She immediately saw our daughter who is two and offered to have us a crib sent up immediately. Hotel restaurant server was also excellent. Gave us great service and the food was great. Seemed a little too "uppity" for our family. It always seemed as if someone was looking for a tip. My husband went down to get a luggage cart to take our bags downstairs and the guy wouldn't let him have the cart. Said it was a "liability". I've been to a lot of hotels and always used my own luggage cart. It's not a liability for heavens sake. It just means someone won't get a tip. Also the bed was not very comfortable but that's just a personal opinion. It could be very comfortable to someone else.
Vera¡y good location The service specially for the breakfast was very poor
Friendly staff,clean,close to beach. Nothing negative
Room and view was wonderful! Staff was helpful, and the pool was relaxing. Loved the love music at the pool. Breakfast at the hotel resturant cost us a pretty penny.
The staff is friendly and accumulating. Easy access to beach front. Updated lobby and rooms. Near liquor store. Don't worth the $200+ a night rate I paid. It looks and feels like an old Holiday Inn that was renovated. The view from the rooms of the beach is only a half view as the building is blocking the rest. The carpet was stained. The shower had mold on the grout and caulked in areas. The A/C only kicked on when it wanted to. The pool is the size of an above-ground pool. I paid the rate because the reviews and pictures looked appeasing but it turned out to be a front. Also, it is not an adult only hotel; many, many families present and being very loud and obnoxious. 2-star rating. Only stay here if you find a rate for under $100 a night. Very, very disappointed.
Great location. Great last minute deal thru Kayak. I will definitely stay again. My room was RIGHT BY THE ELEVATOR... bad move. You hear everythjbg coming in and out. Also, the chef... Well, let's just say the meal I had wSnt great. Actually, it wasn't good either.
Great view, location - nice rooms. Bed was way too comfortable!
Clean, friendly staff Restaurant was very expensive
This was a great place to stay. It was very nice and looked more modern than most of the hotels on the strip. Staff very friendly and helpful. Most rooms had a beautiful view of the ocean! The higher your room the better. Beds were very comfy. Room amenities: Keurig coffee maker, refrigerator, ice bucket, 4 glasses, safe, hair dryer, shampoo/conditioner/bath gel dispenser in shower, iron/board, mirrors on the closet doors, 2 bottles of water daily They also offered 2 welcome drinks from the bar upon arrival, free beach towels and 2 free beach chairs daily. Location: The location of this hotel was good for us. It is located at the corner of A1A and Sunrise Blvd. The beach was right across the street and this section of the beach wasn't as crowded. We did not need to rent a car. There was plenty of things within a block surrounding the hotel. There was a Thai sushi place, 24hr pizza place, Mediterranean/Vegan spot, deli/sandwich shop, ice cream, popcorn, Subway, 7 Eleven. There were also several souvenir shops, a pub and a couple of other small restaurants. We rented a scooter from Fun Rentals right behind the hotel so we could explore a little further. Great transportation without paying for valet parking. We also used the beach shuttle ($3/person). Other transportation options include Trolley ($1/ride), City bus (bus stop right out front), cab, Uber, bike rentals. The nightlife is about a mile south of the hotel (30 min walk) on A1A. The Galleria mall was about 1/2 mile west on Sunrise blvd...not far at all. Overall this was a great place and we would stay here again. The pool was sort of small though. I would have liked a microwave as well though. Restaurant in hotel was kind of expensive so we never ate there.
Very comfortable bed. Rooms are nice. Location to beach is great. Parking cost is $30/night. You can hear every sound through the door.
NOTHING. EVERYTHING. I would not stay here, they are not accomodating,the staff is rude and inconsiderate. There sheets were terrible, and the room was dirty.
The personal are professional and very polite.
Proximity to beach and Lincoln Mall. Our room was right off the pool which was super convenient. Front desk staff couldn't have been nicer especially when I disputed some charges at checkout out. The facilities need maintenance. Particularly the pool area. Broken tiles and the bottom of the pool was chopping off in at least one large area. The bathroom also could use some maintenance. The vanity top had a chopper out of it and theme leftist was rusting in areas.
Location, pool area, room & bed comfort. It is located right out of the loud crowd on Ocean Drive, so it is a lot more chilled and relaxed. Overall, much better than all other hotels on South Beach. I can't quite say it was a true 5 star experience in terms of appearance and for the premium price. But again, a lot better than the other hotels around.
Staff, location Not up to Ritz standards! More like a motel
Location is perfect for experiencing all that South Beach has to offer; staff was fantastic and very accommodating; food was very good; The way of the travel world now appears to be to charge little bits (or more) for every little thing, this was no exception.
I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back
I like the location and the beach area. The room had big stains on the carpet & it was not well maintained or cleaned.
Every staff member said hello to me. Staff was very friendly The Spa experience was ok, Massage for a deep tissue was weak. The Sauna was not on, I turned it on but should be preheated for guests or what good is it. For $440 for 2 - 50 minutes massages I expect more.
Kelly at check in, superb. Ziggy, beach manager above and beyond. The beautiful lady who delivered room service at 1 AM and serenaded my daughter with a lovely Happy Birthday. All the staff were friendly, and excellent! The lobby decor. Also, no coffee shop.
The first night was a disaster. At about 5:45 p.m. I called down to report a loud fan/ motor annoying noise. They said they would send someone up. We left about 20 minutes later for a dinner reservation.When we came back later that evening it was late nothing had changed. we were to tied to do anything so we tried to go to bed. Sleep did not come for either of us easily and we were up a good part of the night. The next day I complained and the girl offered us a $50.00 credit and would move us down from the top floor in the same proximity. the noise was probably from the motors on the roof. Looking out after agreeing I saw all the fans from the building next door so I called back and said it was not acceptable. I was turned over to the Rooms manager (Emily) who was excellent we were moved closer to the front of the building, no noise good sleep a Ritz Carlton experience. First day terrible second day great. Not sure how to evaluate Sid Barish
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
Nice people and when things weren't right they made it right.
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
Being on the beach was amazing and the faculties for the event was one of the best I have ever seen The balconies were all closed off, the staff were rude and argued with you, no place to get food during the day. This please looks like a high end resort but has the amanties of a best western
Pretty location and the facilities are nice. The room was clean and comfortable. The staff and operations were a hot mess. Ownership has changed and it was as if every employee there was on their last day of work. The checkin was a mess, the billing was wrong three times, the beach was nearly impossible to get help with chairs etc. the place is on a steady decline. Find somewhere else to stay for that kind of money unless they get their act together. We recommend the Palms in Miami beach! Same price but 1000% better on customer service and style.
I stayed at this property 3 years ago. Then the hotel was a bit ragged and showing its age. Since Hilton has taken over they've done an amazing job fixing the hotel. It's pricey but I was on an expense account
They aré remodeling all the hotel, so all services and features are not available
Worst cell and internet reception
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
nice hotel. ANTS in our room. Faucet in bathroom so loose it almost came off. Went to the front desk, to ask for the M.O.D. the lady went into the Staff Only office. Elizabeth, came out to assist me. I asked, if she could have someone fix the faucet and get rid of the ANTS. She told me she would. (no sorry for the inconvenience) When we returned from shopping about 2 hours later. I asked Elizabeth, if things had been taken care of. She, told me yes. They fixed the faucet. However, we still had ANTS. I went to the Publix Grocery store, around the corner and purchased some RAID Ant killer, and sprayed the room myself. My wife and are retired, and have traveled many places and numerous hotels. This is a first for ANTS. When checking out at the front desk. They, never asked, how was your stay or hope your stay was good, pleasant or anything, just checked out.
The hotel was in contact via text and email starting the day before our arrival. Staff was very efficient and friendly. We were so excited to be let into our room at 10 am to clean up and rest for a lunch meeting with a local relative. We had a beautiful lunch on the patio looking out toward the ocean. Our room far exceeded our expectations. Very nice! I would definitely recommend and return this hotel.
Beautiful design and gracious, responsive staff. Beach is unbeatable, and location was practical for shopping and casual dining as well. A bit far from South Beach acene, but we liked that.
The costumer service was amazing! Whatever and whenever you needed something they were right there to serve you!
The hotel was over the top. The rooms were spacious and beautiful. The views were incredible. Staff was friendly and helpful. The roof top pool and bar were inviting. Would stay here again. Beach was within walking distance.
The views, the balcony, everything was excelent!!!
Oxana the bartender was amazing !
Beautiful hotel with an awesome view of the ocean. Great service; great food! It was pretty expensive.
Can't beat the location rooms are nice clean and big Staff could be friendlier and easier to access
We got a good rate for this hotel. We did a work event at night and the pricing was reasonable. The staff was super friendly. The hotel lobby is gorgeous. The rooms are clean and spacious. A standard room has a sleeping sofa and two bathrooms, so you can easily stay here with the whole family. Per night we had to pay a mandatory resort fee ($25) and it included towels, water, beach chairs/umbrella, etc. The upstairs pool is for adults only (with stunning ocean views). Both pool areas are well run. It's conveniently located at the beach. The gym also has ocean view. It's clean, modern and spacious and has quite a lot of equipment (for a hotel gym). The restaurant close to the upstairs pool was poorly run. We went there for lunch. The food was excellent, but the portions were small. The waiter was friendly, but not focused and kept walking away and it was a struggle to get the drink and food order in for the entire group.
This hotel is impressive from the moment you step inside, the design screams class and comfort. My wife and I really enjoyed our stay, our room and view were equally delightful and inviting, the fitness room had amazing views, the adult only roof pool and hot tubs make for a perfect getaway from kids. We will definitely stay here again. The additional charges like parking were a bit higher than other hotels, but not enough that it would stop us from visiting again.
Liked cleanliness and large rooms
The convenience to the beach. Staff friendlyness and helpfulness. The price was very reasonable, the hotel structure and arts are beautiful. The hotel needs a renovation ASAP, the pool was extremely too small for the amount of people staying at the resort, they need to build more pools and perhaps a few hot tubs. The water front restaurant and bars needs renovation, cleanliness and more variety on drinks and food.
My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
The nice and relaxing environment
The lobby of the hotel Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
I would to stay in next building that's much batter than this resort Everything
Nothing!!! Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
I appreciated the staff upfront. The breakfast was great! The view was awesome. Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.
View and staff That I couldn't stay longer
that they "upgraded" me to a room for my inconvenience. The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!
View, No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
the hotel is right on the beach the spacious room the dining rooms with the ocean view location in mid each is much quieter and private the coffee shop the price of the hotel was a decent value for what we got especially for miami the service was pretty good although staff maybe could have been a little happier and more pleasant towards vacationers beautiful lobby the dining options too much air sent in lobby but everyone is doing that the shower head sucked, no light in shower area no jacuzzi which seems to be common among hotels here there was no place to hook up smart phone to play music (this should be standard for a place like this.
Location Under construction; noisy
Had a great time very understanding staff and food prices were good at hotel lounge and restaurants
No music on pool area
Location, layout Drilling & hammers right by my room at 7a. I can understand 10a. For those from Ca this means it started at 4a Partying, LOUD rap music , yelling from balcony on my floor. I complained and NOTHING was done
I had a very pleasant stay, the staff was amazing. Nothing
Pool area was beautiful, and open 24 hours! Love how the hotel was right next to the beach. Staff was very helpful and friendly. Price of food and drinks at the pool / beach was expensive, but it was what I expected when booking the hotel. Beach chairs were included in the resort fee, which was nice, but the fee didn't include a beach umbrella with the chairs...the umbrella was an extra $25 for the day (and we absolutely needed the umbrella because it was so hot outside).
Hotel is good but pricey for its accommodation .building is little old . Beach is too far from hotel. Bathroom is small for the price paid for room
The hotel was beautiful ocean front view balcony view.. Very close to ocean drive an Lincoln mall rd. We really didn't need a car.. O yeah right on the Beach.. They have beautiful outside water plaza where I got on my need an she said yesss ATTN we were notified before our stay way before our stay there would be construction but how would I know I'd get the room right next to all the banging and beating
Great location, friendly and helpful staff, spacious and clean room, very nice facilities (indoors and outdoors), renovation of reception area a major improvement.
the hotel amenities were fine, meals were good not exceptional. pool is nice as is beach access. i don't recommend for a vacation setting. hotel is very large, busy - not relaxing for a couple. Lacked the intimacy and romantic touches of other hotels catering to vacationers vs. business.
I loved the hotel was right by the beach The amenities including the spa, banana boat, beach chairs and excellent customer service
The view from the room The Roach that was crawling around the room. Took forever for housekeeping to respond to compliant I had to call the Loews 1-800 number to get service after calling front desk
Beautiful hotel, very comfortable. Pillows were so soft they became flat while Laying on them
We've stayed in other Sofitels before and this one didn't seem like one; the room definitely didn't live up to the brand. It didn't even live up to some of the lower-market Accor brands either. We were very disappointed. Towels were unwashed; they smelled like they were new from the manufacturer (not even washed for the first time). Carpet looked old. Room didn't seem upmarket at all and needs updating. Bathroom smelled like smoke in a non-smoking room. Front desk either initiated or failed to stop another hold on our credit card, beyond the normal hold for incidentals, the day we checked out no less (and we checked-out several hours before normal check-out). This was not a problem per se, but it was still an annoyance, especially considering that hotel seemed sub-par in other ways. In summary, the room was not horrible; it just wasn't a Sofitel. It was the equivalent of an average hotel, not even above average.
The staff was above and beyond wonderful!! Very nice, clean accommodations, and beautiful pool. Great location! Overall a lovely hotel. Only downside is the only place to purchase water or soft drink was the bar. They charged us $4.00 for a small aluminum can of Sprite.
Nothing The staff was rude from the moment I walked in the door until the moment we left. They made jokes at my expense because it took me forever to get up the stairs since I'm pregnant. I booked two rooms but they didn't one of them available at 6pm (3 hours after check-in time). After sorting that mess out, we got stuck in the elevator which terrified my daughter. To make it worse the staff was giggling as we called for assistance. Upon entering one of the rooms, there was a large brown wet stain in the center of the room. When we called to complain the front desk said that we should be happy that they upgraded us to $600 a night room since our other room wasn't ready. We just asked them to clean it but they said most of housekeeping had left so it would be awhile. Even the staff at the coffee shop was rude in the morning when we asked how long it would take to order anything but black coffee because of the rest of the menu wasn't ready two hours after their opening time. Overall it was a terrible experience. The hotel is rundown but its the staff that made sure that I would never use this hotel again
Asked for technician who never came. They don't answer phones. Staff don't have manners.
Staff was professional A big step down from the old Sofitel at the same prices. If the Sofitel was 4 stars then the Pullman struggles to reach three. Despite some refurbishing the hotel looks tired. They overcharge for everything- $17 for parking. The service is ok and nothing worked very well...internet, television etc
Atmosphere Not alot of pillows per bed mattress not firm enough
Service was excellent and food was good. Good size room. Hotel is a little dated and needs some cosmetic refurbishing since structure is good. Bathroom and tub our outdated.
Clean, friendly staff No continental breakfast
The room the view the staff the gym I love it The food too expensive
Friendly helpful staff. Delicious food in restaurant and bar. Lovely pool area.
The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
I liked the hotel room layout because it was new and fresh.
Hotel facilities were nice and it was right near the beach. Desk staff was a little condescending and not very friendly.
Didn't replace toiletries in the bathroom. Sheets were very rough.
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
all especially in the interior areas the pool area was dirty all time
Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
My wife and I booked this hotel through Kayak's partner Getaroom in late October. The South Beach hotels were generally booked for New Years Eve, so we were happy to have a confirmed reservation. When we arrived at the hotel in New Years Eve, we were told by the front desk staff member that it reservation didn't exist. We looked up or confirmation and confirmed that we had prepaid via credit card. The hotel staff did they could not honor our reservation as they had no rooms available and they take no responsibility for mistakes made by third party booking agencies. They recommended we try elsewhere, so my wife called other hotels and I ran around trying to find a room. We called Getaroom three times and we put in endless hold each time as they struggled with the same problem. They finally found the glitch which turned out to be a misspelling of our last name as "Wppd" instead of "Wood." No apology from the hotel or Getaroom for two hours of frantic searching for another hotel. The hotel itself was nice but lacking in staffing and amenities. Cleanliness was OK. The pool and hot tub were overrun by kids and postadolecents. Location was amazing and we were able to walk to New Years Eve celebrations in South Beach.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
Pool; marina and waterway views; ability to extend checkout no problem. Difficulty with electronic door lock. Only on checkout was problem disclosed as a battery problem. I'll remember this next stay, should it happen again. Housekeeping supervisor contacted security right away to have battery changed.
Ants in room, being charged for a 23 oz draft but only getting a 16 oz glass.
Intercoastal view with a big tree blocking from seing anything
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
Easy to book last minute. Needs maintenance. Very simple hotel
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
Location was convenient, staff was accommodating Older, a little beat up, not secure at all, parking was terrible, not great value for the money
setting no breakfast before 7 am
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
Staff was friendly A/C did not work and carpets were dirty
Staff were absolutely amazing, thumbs up to the crew. The pool is absolutely beautiful, rooms clean, beach is five seconds from the pool. Highly recommend staying here!!!
A little expensive
Location Staff from the pool really rude open more time the pool
Location, great pool, lots of on site food choices, no need to even leave the resort The housekeepers would forget to clean the room. Mattress is terrible
I loved everything about the place The only thing I didn't like I was treated to two days at the hotel and it was paid for at checkout I was charged for hotel fee complimentary water a chair on beach that was a bit strange they should include it in the price especially When U check in and they tell you it's complimentry I get a bit cheated