Hotels near Palm Beach Intl Airport

Hotels near Palm Beach Intl Airport

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Palm Beach Intl (PBI) - West Palm Beach, FL, United States
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Best hotels near Palm Beach Intl Airport

Cleanliness
9.7
Comfort
9.5
Facilities
10.0
Location
9.3
Overall
10.0
Overall 9.4 Excellent
Based on 109 reviews
Cleanliness
9.7
Comfort
9.5
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
9.8
Comfort
9.3
Location
9.5
Services
9.7
Staff
9.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
9.7
Location
9.3
Services
9.5
Staff
9.7
Cleanliness
9.5
Comfort
9.5
Location
9.5
Services
9.0
Staff
10.0
Cleanliness
9.4
Comfort
9.5
Location
9.2
Services
9.2
Staff
9.4
Cleanliness
9.3
Comfort
9.5
Location
9.1
Services
9.3
Staff
9.3

Excellent 9.0
Pros: Great, quiet setting with attractive surroundings
Cons: Some lighting by parking spaces
Excellent 8.0
Pros: It was nice and quiet
Cons: It didn't have a hot tub
Excellent 10.0
Pros: Fabian made us feel right at home.
Cons: There was nothing not to like.
Excellent 10.0
Pros: Location, cleanliness, ambiance was all excellent! Will definitely stay again!
Excellent 10.0
Pros: Everything
Excellent 8.0
Pros: I love the homy feeling of the place and the fact it reflected the old town theme.
Excellent 10.0
Pros: The room I stayed in was Amazing and private, which I love. Which the name of the room name is Jungle Cabana with a balcony and queen size bed.
Cons: Nothing to said everything was find…
Excellent 10.0
Pros: Incredible B and B house, even better people, breakfast, free mangoes! Amazing and tension- draining pool, gorgeous room and cottage. We were overwhelmed. Jan and her partners knowledge, helpfulness and really inspirational outlook will assist you in any endeavor, business or pleasure!
Cons: I cannot think of a single thing!
Excellent 10.0
Pros: The grounds are so lovely with beautiful and well manicured landscaping. You'll find orchids and bougainvilleas throughout the premises. The rooms are quaint and each room has a balcony/terrace. The parking is easy on Lake avenue. The breakfast was delicious and very convenient.
Grandview Gardens - West Palm Beach
Rated no. 1
9.4
Excellent 9.4
Based on 109 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
9.0
Location
9.2
Overall
9.2
Overall 8.7 Excellent
Based on 990 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
9.0
Location
9.2
Overall
9.2
Cleanliness
6.0
Comfort
6.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.6
Comfort
10.0
Facilities
10.0
Location
8.6
Overall
8.6
Cleanliness
8.8
Comfort
8.9
Location
9.1
Services
8.9
Staff
8.8
Cleanliness
9.4
Comfort
9.2
Facilities
8.6
Location
9.4
Overall
9.0
Cleanliness
9.3
Comfort
9.3
Location
9.4
Overall
10.0
Services
9.1
Cleanliness
9.4
Comfort
9.2
Facilities
9.5
Location
9.3
Overall
9.5
Cleanliness
9.0
Comfort
8.8
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Location
9.2
Services
9.1
Staff
9.0

Excellent 10.0
Pros: Beautiful
Excellent 10.0
Pros: nice prime location
Cons: no microwave and my room didnt have a tub for the kids
Excellent 10.0
Pros: Great location with awesome pool and bar restaurant
Cons: Housekeeping is every other day so quality and cleanliness of rooms has decreased
Mediocre 3.0
Pros: pool
Cons: restraint and terrible service
Good 6.0
Pros: The workers were really nice. Room is cozy bed was absolutely comfy. By time you get back from looking around the area or just shopping in the little shops around the hotel you can't do everything at the hotel everything is closed the pool should be open as long as the bar is open at night we didn't have any time to actually enjoy the hotel.
Cons: I do not like that on expedia and when checking in you're not told that you don't have a choice of using valet so you're stuck paying and also not told that you're paying for more than a security deposit. Everything should be included in the full price when you pay for the hotel except the deposit but no all of a sudden you're hit with a 96 bill for location and valet and more and an extra 46 bucks for no reason . They don't have a microwave in the room
Excellent 10.0
Pros: Location
Cons: No
Excellent 8.0
Pros: Location
Cons: The quality of workmanship in bathroom could have been better. Additionally the carpets needed a good cleaning.
Poor 1.0
Pros: Nothing
Cons: It¿s dosent worth ---- per night
Excellent 10.0
Great location. I was vey impressed with the facilities and the staff was very friendly as well.
Mediocre 3.0
Pros: The bed and bathroom was the absolute best.
Cons: I did not like the extra charges to my credit card.The front desk staff should encourage guest to use the $28 credit since you're automatically charged with it.
Excellent 9.0
Pros: clean, modern design. friendly, informative staff.
Cons: no
Excellent 9.6
Great stay
Excellent 10.0
Pros: Service wa great,, staff was welcoming and willing to explain or correct any concerns.
Cons: Hotel food is super expensive, and if you add it to the room, there's a mandatory gratuity. Food wasn't worth the money, but there are some options across the street from the hotel, and a Publix in the mall. Rooms should also have microwaves, too.
Excellent 10.0
Pros: The overall hospitality and resort feel of a vacation not outside the US. Beautiful ocean view, pool, activities and a lot of history. This will be a place we visit once a yr.
Cons: I would like for the bathrooms to have a fans to reduce moisture when showering and I was not too fond of the bathroom sliding door. Nothing else was of any concern.
Excellent 10.0
Pros: Everything was amazing. Location, room, staff was excellent!
Cons: Could not bring your own drinks to the pool
Excellent 10.0
Just what you need and with style and class!
Poor 1.0
Pros: The pool
Cons: There people doing drugs such as cocaine openly on the pool deck. And smoking weed on the side walk at the hotel. I reported it and nothing was done. Also my refrigerator was not working during my stay in room 711 on June 3rd it was a terrible vacation.
Excellent 8.0
Pros: The hotel was nice. Great location and friendly,assertive staff. We did not need to rent a car which was also a plus. There weren¿t any hidden fees that other reviews said. The pool was nice. Close to restaurants and shopping. I would def stay there ag
Cons: I didn¿t like that the housekeeping only comes every other day. BUT I¿m sure if we called and asked for the room to be cleaned they would¿ve came.
Good 6.0
Pros: The location was great it is very close to I-95. When we arrived the hotel was very clean and the staff was friendly. What we liked most about the stay was the pool/bar. It was a plus that the pool area had many umbrellas, seating and shady areas.
Cons: I did not like that there was no self parking only valet $$$. My husband parked across the street in the parking garage for $5/day. It is a 4 min walk to the hotel-not bad. Also, the beds we very hard which I was shocked due to the Hilton brand.
Excellent 10.0
Pros: The location and pool area.
Cons: Our room wasn¿t the best and we booked a suite. It was our anniversary and we wanted to do something special but the furniture had rips and stains on them :( wasn¿t good quality at all.
Okay 5.0
Pros: Lobby was nice.
Cons: Stayed 7 nights. My room was only cleaned once. I had to change rooms in order to get a clean room.
Okay 5.0
Pros: Lobby is nice
Cons: Room was never cleaned. They had to move me to another room because there was no staff to clean my room.
Okay 5.0
Pros: Great location close to everything.
Cons: Carpet and furniture isn¿t Clean our sofa had a pretty large rip. Hire lobby is nice but the rooms need a deep cleaning and to be updated feels very dated and dingy.
Poor 1.0
Cons: Noise , loud neighbors , banging , talking loud , light walls
Excellent 9.6
Great hotel clean roomy great pool area friendly staff and great location to walk to restaurants and shops 30 min walk to Worth Avenue
Good 6.0
Pros: Clean and pleasant
Cons: $31 a day parking (not including tips for the valet) Lack of any sort of view Room was rather sparse
Good 6.0
Pros: The location it was close to downtown.
Cons: There was no microwave in the rooms. Had to share one with the public. Not sanitary this is covid-19! Had to also inform front desk 5 times for refilling hand sanitizer for the elevator. Costumer safety during covid is what you say you stand for.
Mediocre 3.0
Cons: My bathrooms were clogged up, they didn’t provide extra towels for the stay. Security was on is like if we were doing something bad when we were just walking around the corner to see the pool 30 minutes after it closed. Parking is high
Mediocre 3.0
Pros: Location was great
Cons: Shower was the worst shower every no pressure it was like a dribble. Also trying to charge 15 dollars for a box like Togo salad has to be the biggest crime ever
Okay 4.0
Pros: The Night concierge and the day concierge on my second day.
Cons: Other Hotels for the price deliver more services and amenities. The duvet was stained, a slight smell of mildew––bed and shower, no TV remote, initially–– replacement left black stains on my hand
Mediocre 3.0
Pros: No balcony no microwave room was no better than a 3 star hotel. Could have had a better experience elsewhere.
Cons: It's only a 3 star
Okay 4.0
Pros: THE HOTEL STAFF WAS SHORT AND TO THE POINT, THERE WAS NO ONE ELSE CHECKING IN AT THE TIME OF MY ARRIVAL. NO INFORMATION WAS GIVEN ON ANYTHING ABOUT THE HOTEL OR IT SERVICES THAT ARE OFFERED.
Cons: NO INFORMATION OFFERED ON HOTEL.... SERVICES THAT ARE POSSIBLE, OR TOLD THAT I WOULD BE CHARGED $ 34.00 FOR PARKING.I LIVED IN PALM BEACH FOR 36 YEARS AND HAVE USED MANY HOTELS THERE ...I WOULD NOT WISH TO EVER STAY AT THIS PROPERTY AGAIN.
Good 6.0
Pros: The pool .
Cons: Wasn’t aware of having to pay for parking , or the $100 hold for incidental. Dislike having to pay for breakfast.
Good 7.0
Pros: the staff
Cons: the parking was a complete scam.Once your car was parked, you could not access it. you had to go down to valet, WAIT, have them drive it around, get what you needed, hope to god you didnt forget anything, and have them drive it back.$$$$$$$$
Good 6.0
Pros: The pool was very nice
Cons: Customer service was horrible.
Okay 4.0
Pros: The location was good and the pool was nice.
Cons: Room I purchased wasn't available so I paid for a pool view room and couldn't get that until a day after check in. Room was dirty. Mold in shower. Disgusting.
Good 6.4
One thing that I cannot stand is nickel and diming hotel guests. I’m not sure why properties continue to do this as they know it frustrates guests after they have already paid for a hotel stay. We pulled our car in here around 8 PM to check in and were told that they charge $29 for parking and they only offer a valet parking. We were checking out around 8 AM so in the spirit of not throwing money into the wind, I found that to be unacceptable. I asked them for a local garage and they provided a very vague description of one that might be local and sent us on our way. I ended up having to call the front desk from our car to find out where there might be a parking garage, unload the luggage, leave it with my daughter, go find the garage, park my car and walked back in the dark. This is really not an acceptable way to treat Hotel guests. Alternate parking options should be available and easily accessible for hotel guests who don’t like being robbed blind. Once we got into our room, ther
Excellent 10.0
Pros: Your pool was amazing expect me to be back
Good 6.0
Pros: The room size and cleanliness
Cons: The valet parking could be better waited 45 mins for the car the first day chose not to park there the other 2 days and it was expensive to park.
Good 6.0
Pros: Convenient location and up-to-date appearance.
Cons: My room's view was of the rooftop and not the city as promised.
Good 7.0
Pros: Excellent service
Cons: Hotel only had vale parking and it was $25 a night. This was not disclosed at the time of booking!
Mediocre 3.0
Cons: Our pillow cases and floor were stained. Lobby toilet was gross. We arrived at the hotel around 1am, but housekeeping still came around 9am or 10am. Room service has limited, unlisted hours. Staff not helpful in explaining hours. Expensive Super 8.
Excellent 8.0
Cons: Room wasn't replenished properly before I arrived. Tissue and additional toiletries. No floor towel for the shower.
Excellent 10.0
Pros: I left at 4 in the am and the bellman was VERY helpful. He came to collect my bags immediately and took an interest in my flight information and how I was getting to the airport.
Cons: When I arrived at the hotel, there was a line for check-in. This is nit picking but it's the only negative thing I could think of about my experience with the hotel. My check-in went smoothly and all staff members were courteous and helpful.
Poor 1.0
Pros: When we got to the bottom the fire alarm went off saying there was an emergency. It made us believe there was a terror attack.. the vallet Parker did not know what was going on and we waited on the car in the hott sun forever.
Cons: The power went out while me and my girlfriend was in the elevator. Then the staff came across the speaker saying help was on the way scaring my girlfriend to death. We managed to get out of the elevator as the computer voice was going crazy inside.
Excellent 10.0
Pros: Friendly Staff. Proximity to City Place.
Cons: Distance to beach. Expensive parking. Should have self parking service.
Excellent 10.0
Pros: Great hotel, conveniently located in the heart of downtown West Palm Beach, across the street from City Place. The service was excellent, the hotel was very clean and the outdoor pool and hot tub were really a nice way to spend a sunny afternoon.
Cons: Nothing
Okay 5.0
Pros: The hotel charged me #$300 when I was there and I still don't have that in my bank account! REALLY PISSED!!
Cons: The hotel charged me #$300 when I was there and I still don't have that in my bank account! REALLY PISSED!!
Okay 4.0
Pros: No real restaurant and no pool bar or service
Cons: Could be so much better
Poor 1.0
Pros: Ease of check in through the app.
Cons: My room smelled of sewage, and there was a very loud noise of water running in the bathroom. Which did not have a tub. The battery of the smoke alarm started chirping at 6am one morning, and 12 am the following. I was never given breakfast vouchers.
Excellent 8.0
Pros: Nice rooms furnished well. Good restaurant. Location was ideal for those who wish to shop at nearby city place.
Cons: Parking is a big issue. Construction makes getting into hotel difficult no parking lot all in garage attached in hotel. Valet was 25 dollars. A little steep to move it 100 yards.
Good 6.0
Cons: The breakfast buffet was super expensive and not worth it and I reserved a king size bed with a deluxe city view a few months in advance and they gave me a double queen with a pool view because hey sold out of kings
Poor 1.0
Pros: Room size
Cons: It's was very expensive additional charges for parking breakfast not included their store/shop was outrageously over priced a small pack of q tip $4 the pool was closed in middle of day for cleaning over priced for the time of year bottle water $7
Excellent 8.8
Pros: Nice and new hotel. Location can't be beat as you are right in the middle of west palm. Staff is really friendly. Overall I am usually a tough customer when it comes to reviews but I have nothing bad to say. 4.7 out of 5 stars!
Hilton West Palm Beach - West Palm Beach
Rated no. 2
8.7
Excellent 8.7
Based on 990 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
9.8
Location
8.8
Overall
9.3
Overall 8.6 Excellent
Based on 469 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
9.8
Location
8.8
Overall
9.3
Cleanliness
8.6
Comfort
10.0
Facilities
10.0
Location
8.6
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.3
Location
9.0
Services
9.0
Staff
9.2
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.2
Location
9.0
Services
8.9
Staff
9.1
Cleanliness
8.6
Comfort
8.1
Facilities
9.0
Location
8.2
Overall
9.0
Cleanliness
8.8
Comfort
8.6
Facilities
10.0
Location
8.5
Overall
9.2
Cleanliness
8.6
Comfort
8.3
Location
8.2
Services
8.1
Staff
8.6

Excellent 8.0
Pros: o.k.
Cons: o.k.
Excellent 8.0
Pros: We love the location of this hotel for returning our rental car since it's less than 5 minutes away. We were only there for the night, but the hotel room was a nice size (the bathroom was huge). Everything was clean and sanitized.
Cons: My bed was hard. My friend said her bed was the best she had slept on during the previous 2 weeks of our travels. I'm not a fan of mushy pillows, but these weren't as bad as others I had during our trip. Our biggest gripe with Hampton Inn hotels are that they use DirecTV which has a pathetic TV line up. There are only 40 or so channels to choose from and even those are very basic.
Okay 4.0
Pros: free parking and friendly staff
Cons: everything else
Excellent 10.0
Pros: Great staff.. location was perfect.
Excellent 10.0
Pros: Another wonderful night at this Hampton Inn this week. Ready to book it for the next couple of weeks on Thursday nights when I'm in West Palm Beach on business. Great comfortable room, great internet and nice breakfast.
Cons: Didn't get the usual water offer for Hilton Honors members on Thursday afternoon check in. Otherwise check in was easy and speedy.
Excellent 10.0
Pros: Great location, very nice room and terrific staff. Easy check in and excellent breakfast in the morning. Close location to industries and airport in Palm Beach area. Will stay there again on my next visit!
Excellent 10.0
Pros: Clean and convenient
Cons: No
Excellent 9.2
Received a warm welcome upon arrival on my both occasions. Rooms were clean as expected. Good breakfast and free.
Excellent 10.0
Pros: Proximity to airport and rental car
Cons: The breakfast was mediocre and not representative at all
Excellent 8.4
Polite staff and good service. Very clean. Free breakfast.
Excellent 10.0
Pros: Clean and location
Cons: No
Good 7.0
Pros: breakfast was very good
Cons: Very disappointed with the pool area was not clean daily. Next line overhaul cleaning the inside was OK
Excellent 10.0
Pros: Room was nice
Cons: No turkey sausage only pork, I don¿t eat pork
Excellent 8.0
Pros: It was secluded and away from the business of Palm Beach, yet still close to everything.
Cons: The accessible shower was awkwardly designed.
Excellent 10.0
Pros: Staff very nice and helpful, room clean and bed comfortable. Good breakfast and nearest to my appointments
Cons: No
Excellent 10.0
Good stay!
Excellent 10.0
Pros: Friendly staff, clean room
Excellent 8.0
Pros: The hotel was very quiet and serene.
Cons: The room was small.
Mediocre 2.0
Pros: Not much
Cons: The hotel staff attendant was rude and the hotel is very overrated for the price
Good 6.4
I was on the 1st floor and it was very noisy. The other guest were not considerate at all with slamming of the doors.
Poor 1.0
Pros: The personal is too much bad actitud also About me experience I want chance room the personal say paid for that is only because location firts floor no like
Cons: No good bad personal also charge for everything stuff esencial as costumer.
Poor 1.0
Pros: Location
Cons: Customer service and ac broke
Excellent 9.7
Pros: Hampton Inn beds are the most comfortable hotel beds for me my wife.
Cons: Was a bit more than we usually pay to stay.
Excellent 10.0
Pros: Close to airport Free shuttle to airport and local outdoor mall area cityplace Free breakfast Comfortable bed and sheets Clean bathroom Recently redone Great value for money
Cons: Pool right next to major road so lots of road noise
Good 7.0
Pros: It was nice, but my accommodations smelled fowl and I complained and nothing was done about it. I spent two sleepless nights.
Cons: Yes I complained about the horrible odor in the room was told it would be taken care of and I asked for foam pillows vs. feather pillows and did not get them. In addition at the check in it took hours to get checked in.
Okay 4.0
Pros: Location to airport
Cons: The bathtub did not drain well. There was no private space given to my daughter who needed to nurse while the room wasn’t ready. The room charge was too high.
Good 7.0
Pros: We had a room right next to the lobby. I was worried that it weeks be loud the following morning when breakfast was going on however to my surprise it was super quiet and you couldn't hear a thing from the lobby inside the room!
Cons: while we were out the shower curtain had fallen. we called the front desk and she came to try and fix it however she was unable to. she offered for us to move rooms but she did not have any double beds available.
Poor 1.0
Cons: Thermostat not hooked up to AC unit - froze all night. Was threatened by FD mgr with removal from propertyfor not going down immediately to renew keys/id after extending stay the night before. GM then argued refund request. Avoid.
Poor 1.0
Cons: El hotel esta en remodelacion. Desde las 9 am hasta las 5 pm, se escuchan fuertes ruidos de construccion. Tengo un bebe de 9 meses que se la paso llorando. Nadie nos dio solucion. La encargada muy poco atenta.
Poor 1.0
Pros: The hotel was beautiful the room was decent
Cons: Wind staff disturb me an hour later with the do not disturb sign on my door and the hotel charge me $50 without me knowing and I have to wait 3 to 5 business days to get the money back the breakfast tasted like plastic I would rate this a 1 star hotel
Excellent 10.0
Pros: Staff was wonderful. Very helpful and courteous. Clean
Mediocre 3.0
Cons: I had a prepaid room for 2 queen beds & when we checked in at midnight, we could only get a room with 1 bed & a pull-out.. My daughter is 6'2' & I wanted 2 beds.. The staff made no attempt to rectify!!! I will never book at these hotels again!!!!
Excellent 8.0
Pros: I have no serious complaints about the hotel. It was clean, staff was friendly, and the amenities were good. The free breakfast was pretty extensive.
Cons: I found it a little expensive for not being a luxury hotel (but then again, West Palm tends to be pricey.) The pillows also looked really fluffy, but once I put my head on them, they flattened like pancakes! Woke up with a neck ache.
Excellent 9.7
Pros: Complimentary breakfasts and choc chip cookies gratis in lobby in PMs. Comfortable king bed, easy access to pool, breakfast, laundry, exercise rm. Free parking., convenient. Shuttle to downtown
Cons: Location a bit far from restaurants for nights, shopping etc. Cold water in pool. Food selection at next door restaurant and mediocre quality.
Excellent 10.0
Pros: the breakfast and later checkout was great, the room was very nice and very comfortable. They even had free cookies at checkin and they were delicious.
Cons: I liked the entire experience.
Excellent 8.3
Cons: Check out time is 11:00 and they push you to be out by then.
Hampton Inn West Palm Beach Central Airport - West Palm Beach
Rated no. 3
8.6
Excellent 8.6
Based on 469 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
8.4
Location
8.9
Overall
8.0
Overall 8.5 Excellent
Based on 1,027 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
8.4
Location
8.9
Overall
8.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.5
Overall
6.0
Cleanliness
8.6
Comfort
8.0
Facilities
8.3
Location
9.3
Overall
8.3
Cleanliness
8.9
Comfort
8.9
Location
8.9
Services
8.7
Staff
8.7
Cleanliness
8.0
Comfort
8.0
Facilities
8.5
Location
8.5
Overall
8.5
Cleanliness
9.6
Comfort
9.6
Facilities
9.6
Location
9.6
Overall
9.6
Cleanliness
8.9
Comfort
9.0
Location
8.8
Services
8.8
Staff
8.7
Cleanliness
9.1
Comfort
9.2
Facilities
9.0
Location
9.3
Overall
8.5
Cleanliness
9.0
Comfort
8.8
Facilities
8.7
Location
8.7
Overall
7.2
Cleanliness
9.1
Comfort
9.0
Location
9.0
Services
8.8
Staff
9.0

Good 6.0
Pros: Everything was Ok, room was clean and bas was very comfortable.
Cons: Pool cannot be used since it was not cleaned for months maybe, and it is smaller then it looks like.
Good 7.0
Pros: The location of the hotel was great
Cons: My suite was too noisy
Excellent 10.0
Pros: Food, staff and the room.
Cons: NA
Excellent 10.0
Pros: The environment
Cons: Breakfast
Mediocre 3.0
Cons: An emergency at home required that my wife leave after just 1 night of a 3 night booking. When my wife found out about the emergency, she went to the front desk, advised them and asked about cancelling the next 2 nights. She was told there wouldn't be an issue. She checked out the next morning and was again assured the cancellation would apply to the next 2 nights. A week later, the hotel charged my credit card for all 3 nights and refused to make a refund because we notified the front desk and not booking.com. That is ridiculous since she was already checked in and the hotel was responsible for all charges on site. It doesn't matter whether we /she was satisfied with the hotel or not, for this reason alone, I'll never stay at this brand again.
Excellent 10.0
Pros: I love staying at this hotel. Always an awesome experience. This is my go to place to stay whenever im in town.
Cons: No complaints. Always satisfying
Okay 4.0
Pros: This staff was very friendly and helpful At the front desk and the Shuttle drivers were great.
Cons: There were cockroaches in the hotel room and it took them 3 days to finally clean the room.
Excellent 10.0
Pros: The rooms were great and spacious comfortable beds
Poor 1.0
Pros: The beds and bathrooms also that it had a full kitchen
Cons: The staff just made the stay very unwelcoming
Excellent 10.0
Pros: The staff was attentive and friendly. The GM was amazing and supportive of his team. Breakfast and flavored coffee a real treat.
Cons: Parking was difficult at times.
Excellent 10.0
Pros: Hotel stuff was very nice and very helpful ..
Excellent 8.0
Pros: Our suite was extremely comfortable and fully stocked. The staff was friendly and helpful. We enjoyed our stay and we would happily stay there again.
Excellent 9.0
Pros: The atmosphere was nice.
Cons: The beds were firmer than I like but overall the room was excellent.
Excellent 10.0
Pros: Clean
Cons: No
Good 7.0
Pros: Nice location and the room was clean.
Cons: The two staff that I dealt wirh weren't very informative.
Excellent 10.0
Pros: Impeccably clean. The best apportioned kitchen at any hotel I've ever stayed in. Centrally located, exactly what I needed. It felt calm, safe and comfortable - which for a single woman is very important.
Cons: No, everything was excellent.
Excellent 10.0
The amenities were great for my needs which are, cleanliness, feeling secure and that’s about it. I came to visit my son who’s in college. The front room gave him a great space to study, while I relaxed in the back room. A full size refrigerator and and kitchenette are right up my ally. I’ll be back for sure.
Excellent 10.0
Pros: clean, nice decor
Cons: pool wasn¿t clean
Excellent 10.0
Pros: Awesome
Cons: No
Excellent 10.0
Pros: Cleanliness close proximity to airport
Okay 5.0
Cons: I was awakened at 09:29 am to a loud knocking on the door and the housekeeper yelling housekeeping. I was having a migraine since the day before and that startled me and aggravated my migraine. I was very upset they need to change this!!
Excellent 9.6
Always a great choice when we are in West Palm visiting our grandson. Friendly accommodating staff-always. Great location too. A solid choice.
Good 7.0
Pros: location, suite set up
Cons: uncomfortable beds, guests left discarded cups all over the place and staff does not pick that up.
Good 7.0
Pros: Clean , close to Palm Beach and full kitchen.
Cons: The pool is small and so is the sitting area around it. It only gets sun in the morning because the building is behind it. I wish the other small sitting area on the other side of the building had chaise lounge.
Good 7.7
Pros: Beds were comfortable but a bit too high
Cons: The maids kept coming to the room the morning we were checking out. That was very annoying. We left at 10 am
Excellent 9.7
Pros: I paid for my room via this website. It was $216 (including tax/fees) for 1 night stay. When I went to check in I was charged again $183.16 (including tax/fees). This was the going price for the same room if you walk in off the street. It is really upsetting that I thought I had a good deal via kayak but in reality I was charged an additional $33. So, check your prices with the hotel directly. It might be a better deal. $33 in fees for using kayak seem a bit high to me
Good 6.0
Pros: I loved the area. There is a mall right across the street with great shopping!
Cons: We stayed in a quadrouble suite. It was so hot the thermostat wasn’t working and it had a mildew smell.
Excellent 10.0
Pros: Social hour included wine, snacks, and pasta, salad, and fruit for a quick dinner!
Excellent 10.0
Pros: 2nd time I have stayed staff is friendly, buffet was very good. Amenities microwave, stove refrigerator etc. Very clean quiet.
Cons: N/A
Good 6.2
Pros: Location was good...room was sizable.. No bugs that I saw... Vanity and fridge...
Cons: .price just a tad bit much..decoration was blah... Had some what of old mildew smell...
Mediocre 2.0
Pros: I love Hawthorne Suites
Cons: Air China caused me to miss my flight and cancelled my connector so I could not even stay here... I tried to cancel but it was to late and I wasted $100. Not Hawthornes fault but I wish I could have gotten some kind of refund.
Excellent 10.0
Pros: Hotel was clean, bed was comfortable. It was a brief stay but it suited our needs very well.
Excellent 8.5
Pros: Being close to the airport and not far from the beach was nice.
Cons: The staff could have been more knowledgeable about surrounding area restaurants, directions, etc.
Excellent 8.0
Pros: It had nice friendly staff, a good breakfast, clean rooms. Separate bedroom from the kitchenette.
Cons: The only thing was the noisy vents by our main floor room. Wasn't sure what it was the first few nights, thought there was road construction going on at night.
Good 7.1
Pros: The two rooms, with a TV in each room. The laundry room. I liked the lemonade and the breakfasts.
Cons: Really would have liked only one bed in the bedroom, for more room. The towels were old and scratchy. The Happy Hour wasn't at all nice. Weird snacks, like beef stew and chocolate pudding.
Good 6.8
Pros: Nicely appointed and decorated, good included breakfast. However, constant noise from nearby highway and thin walls between rooms & floors.
Excellent 8.8
Pros: Everything
Excellent 10.0
Pros: It was an awesome stay. The room was amazing and even had a kitchen. Great service
Excellent 8.0
Pros: Service was good and rooms were comfortable
Cons: Pool area was awkwardly placed and and breakfast could be held at least till 10
Mediocre 2.8
Cons: LOUD a/c noise rumbled like a semi in wall behind headboard. Had to sleep with head at opposite end of bed. Living room in the 1-bedroom suite had a couch that DID NOT PULL OUT INTO A BED for my children to sleep on. How does a SUITE not have a pull out sofa bed in the living room??? Kids had to sleep on floor as front desk said they had no roll-a-ways available. Very disappointing stay. I've stay at that EXACT hotel 2 other times and had a couch that pulled into a bed. But was told by front desk agent couches don't pull out into a bed. Feel like I definitely WASTED MY MONEY and won't stay there again.
Excellent 8.5
Pros: Staff was great. Tito at front desk was helpful.
Cons: Pool nice but deck area very small
Good 6.0
Pros: The bed and bedding were comfortable
Cons: Old tv in bedroom with no remote. Dust on the carpet against the base boards
Hawthorn Suites by Wyndham West Palm Beach - West Palm Beach
Rated no. 4
8.5
Excellent 8.5
Based on 1,027 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
8.5
Location
8.8
Overall
8.6
Overall 8.5 Excellent
Based on 406 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.5
Location
8.8
Overall
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.1
Comfort
8.8
Location
8.8
Services
8.9
Staff
9.3
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
9.0
Comfort
9.0
Facilities
8.5
Location
9.0
Overall
9.0
Cleanliness
8.9
Comfort
9.1
Location
8.8
Services
8.9
Staff
9.1
Cleanliness
9.3
Comfort
9.3
Location
8.8
Services
9.2
Staff
9.3
Cleanliness
9.2
Comfort
8.8
Facilities
9.1
Location
8.8
Overall
9.0
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.9
Staff
9.1

Excellent 10.0
Pros: they need to have continental breakfast
Cons: no free breakfast
Excellent 10.0
Pros: Cleaniness, orderliness, staff professionalism and funtional fixtures.
Cons: Non
Excellent 10.0
Pros: The staff. the room was big and all the accommodations . Arrive 3 hours earlier from a bad experience at another hotel was able to check in..our stay there was fantastic will visit again 😀
Cons: Everything was great for us no complaints
Excellent 8.0
Pros: Good location. Clean
Okay 5.0
Pros: Location
Cons: Services
Okay 5.0
Pros: it was spacious and clean
Cons: it was a light version of what im use to with Hilton group. no face wipes, no body lotions, no hair conditioner I had to ask. Breakfast was over priced for the selection of what I could eat. struggled to get coffee and overall not as good
Excellent 10.0
Pros: Fantastic location! Great customer service. Will stay again.
Cons: All was good!
Excellent 10.0
Pros: The convenient shuttle service
Cons: The shuttle drivers were soooo friendly and helpful!! They were great!! Front office was helpful as well!! Espcially Laurie!!
Excellent 10.0
Pros: Very clean, proximity to airport, staff were extremely helpful and nice. The hotel is beautiful.Lobby area is beautiful. Knowing I can fine inn gave me peace of mind at the end of my busy day.
Cons: I wish I was in a room I can actually see outside. Hopefully I will be able to get a room on the opposite side next time.
Excellent 8.0
Pros: The room was big
Cons: The AC is noisy The fridge is noisy
Okay 5.0
Pros: Nothing
Cons: Old carpets like what you see in movie brothels. This place just look very old and not maintained. In the bathroom, they saw off the bottom of the light switch so that the sink can fit underneath. Thrift store furniture in bedroom, old curtains.
Excellent 10.0
Pros: The staff are very friendly especially the ones in the restaurant.
Cons: None
Excellent 10.0
Pros: location and comfort.
Excellent 10.0
Pros: Cleanliness , friendly staff, doors lock at midnight
Cons: N/a
Excellent 10.0
Pros: Clean and friendly staff
Cons: All good
Excellent 9.0
Pros: Very clean and quiet room.
Cons: No
Good 6.0
Pros: Location was convenient
Cons: The air conditioner was very noisy, the batteries in tv remote were not good and breakfast had a hair in it
Excellent 10.0
Pros: Clean and friendly staff
Cons: No
Good 6.0
Cons: The restuarant is not open every day just for breakfast
Excellent 8.0
Pros: Definitely would stay here again. The room was clean, staff were all friendly and helpful.The restraunt food quality was excellent.
Poor 1.0
Cons: The room did not have sheets for the pull out bed. In addition, they failed to give us clean towels even after we requested them in person to the front desk.
Poor 1.0
Pros: Leaving
Cons: Everything, very disappointed
Good 7.0
Cons: No in room safe. This is a must in my opinion.
Poor 1.0
Pros: Nit a good experience will never stay here again.
Cons: Toilet not working, lights not working, staff rude
Good 6.0
Pros: The room was very nice
Cons: Priced too high
Mediocre 2.0
Pros: The location was in a safe area, clean room, nice looking entry, great blackout shades. UNHELPFUL STAFF WITH EXCUSES FOR ALL THE ISSUES THAT MADE THIS UNPLEASANT. Motion sensor bath light??? DANGEROUS!!!!
Cons: Threadbare coverlets, sheets didn’t fit bed & came off, LOUD road noise - old windows, AC unit loud and freezing cold, ratty shower curtain, BATHROOM LIGHT MOTION SENSOR SHUTS OFF WHILE IN TUB AND LEFT ME IN DARK / TURNED ON DURING NIGHT US
Good 7.0
Pros: This hotel was a out of place location because my GPS couldn't locate the Hotel and my Google maps had the same problem.
Cons: This hotel was a out of place location.Most hotels provide breakfast but this place did not very disappointed about this. And the cleaning service was not automatic you had to call for cleaning. Will never go here every.
Good 7.0
Pros: Close to airport.
Cons: I was there from 1–9. They advanced $100 for amenities. Seriously? They had no amenities.
Okay 5.0
Pros: problem with TV
Okay 5.0
Pros: Self coin laundry, free parking, convenient to airport
Excellent 10.0
Great hotel with good staff
Excellent 10.0
I would recommend Hilton Garden Inn to anyone staying in the West Palm Beach area. The staff is exemplary from service to food to courtesy. I had a short but enjoyable stay.
Good 7.0
Pros: Breakfast, laundry machines availability, quiet, friendly staff
Cons: AC in room stopped working after a few hours and it wouldn't come back on despite changing/adjusting settings. Mini fridge in room did not work at all
Mediocre 3.0
Pros: Very quite
Cons: Restaurant closed at night , breakfast in morning not very good and staff was not as nice as they are at other places , pool area. Was not very well equipped with chairs and tables
Poor 1.0
Pros: The location
Cons: The staff.
Good 7.0
Pros: The room was clean, comfortable and quiet. Loved the blackout window shades.
Cons: The pool was filthy!!! I took the skimmer out and cleaned it myself so I could swim.
Good 6.0
Pros: Was only there for a night after flying in- beds were comfortable but very small bathroom. Dining area felt like a cafeteria and could have better ambience.
Cons: As above, unattractive dinner my area.
Good 6.0
Pros: Location, and cleanliness
Cons: We chose this hotel because of the location and because it said it had a free breakfast. We were very disappointed when we realized breakfast at the hotel was anywhere from $8-12 a person. When we went to investigate, it wasn't worth the price.
Excellent 8.0
Pros: The fact that Alfredo was so friendly and helpful and sufficient early morning ...When he saw the shuttle didn't arrive 07:02 he immediately took the phone and called the driver and the driver arrived at 07:10. The ladies that is cleaning are super friendly and sweet.Had a nice stay at the Hilton.
Poor 1.0
Pros: nothing
Cons: I am asthmatic and I could not sleep all night do to the fact that the room was very stuffy and I am high allergic to feathers which the pillows were made out of. The air did not circulate,so after just 6 hours we decided to leave the place.
Okay 4.2
Pros: Room was clean.
Cons: I was kept awake by music from a party until past 11:30 at night. I complained and was told that someone would call me the next day. No one did. I complained again and a manager did call me and said that they would credit my stay with one day. Couldn't get the water in the room to run cold. Pillows needed to be replaced because they squished down to nothing. They gave me a headache. Signage on the entrance to the building was almost non-existent. I lived in West Palm for many years and still had a time finding the entrance.
Okay 5.0
Pros: The room
Cons: The pool
Mediocre 2.0
Pros: It was just pretty
Cons: The room i was given had issues with the bathtub water not going down. I told the front deskand after some time they changed my room. Then my second room ac was not working properly. At this point it was late and my family was tired.
Excellent 10.0
Pros: Friendly people at the front desk. Very quiet hotel. Clean, very nice room.
Excellent 9.7
Pros: The hotel was exceptionally quiet. Big rooms.
Excellent 10.0
Pros: The location was perfect and the front desk staff went out of his way to help me find the place I needed to go.
Hilton Garden Inn West Palm Beach Airport - West Palm Beach
Rated no. 5
8.5
Excellent 8.5
Based on 406 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.6
Facilities
8.6
Location
8.8
Overall
8.8
Overall 8.2 Excellent
Based on 233 reviews
Cleanliness
8.7
Comfort
8.6
Facilities
8.6
Location
8.8
Overall
8.8
Cleanliness
8.7
Comfort
8.4
Location
8.7
Services
8.3
Staff
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.3
Comfort
8.5
Location
8.5
Services
8.2
Staff
8.9
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
9.1
Overall
8.0
Cleanliness
9.1
Comfort
8.8
Facilities
8.5
Location
9.0
Overall
9.0
Cleanliness
8.6
Comfort
8.8
Location
9.0
Services
8.8
Staff
9.1

Excellent 10.0
Pros: All of the chargers and lounging area in the lobby
Cons: I¿d prefer an option to upgrade to a hot tub suite
Poor 1.0
Cons: The location was not good. Customer service was horrible.
Excellent 8.0
Pros: Great service and nice staff.
Cons: Bed not comfortable felt like I was sleeping on concrete outside.
Excellent 8.0
Pros: Lobby, pool and courtyard were lovely. Modern, clean, spacious and inviting. Staff was very nice. They were warm, professional and tried to accommodate guest requests. Housekeeping staff was great. Pool was clean, great size and landscaped pretty well. Staff came up to help my child with A/V for gaming.
Cons: The room was dated and needed a bit of work, but was clean and comfortable. I really did not like the pillows. It felt like a bag of rags were in the pillowcase. Guessing those were feathers but it wasn't great. We were there for 6 days, so comfort was very important. Small thing- A/C was either freezing or a kind of warm. Somehow, we couldn't quite get it set to the ideal temperature. Dont like that you have to now be a platinum member to access concierge level. Really too much.
Excellent 10.0
Pros: Everyone on staff made you feel special.
Cons: No
Excellent 10.0
Pros: It was a great stay, the staff was great as well, We like it alot.
Cons: The parking, we have to pay $14 per day.
Excellent 10.0
Pros: Great stay, nice staff. We will be back
Cons: Parking, we had to pay $14 per day
Excellent 10.0
Pros: Great staff, great stay. We will be back
Cons: parking we had to pay $14 per day.
Poor 1.0
Pros: The restaurant Manager was too rude. She doesn't know the food prices either what the hotel offers as a complementary breakfast.
Excellent 10.0
Pros: This hotel is the "real deal". Great staff that pays attention to every detail. Amazing front desk staff and housekeeping is great!
Cons: I grimace when reminded that there is a $14 parking fee. Ugh!
Excellent 8.0
Pros: Clean and covid 19 protocols were in effect
Cons: Had to pay for parking
Okay 5.0
Pros: The bed was comfortable
Cons: Cleaning staff maskless I had to send an Instagram message to get whirlpool working Location only good with car
Mediocre 3.0
Pros: The lobby was very nice and the restaurant on the first floor was convenient. The staff was really friendly.
Cons: The hotel is priced the same as the Hilton on the other side of the freeway. Priced for a luxury room but it was far from luxurious. The bathroom was run down, old and parts were rusty. The hotel overlocked the freeway, the pool was not heated and freezin
Excellent 10.0
Pros: Gorgeous hotel, staff we very friendly and helpful. Right in center of anything you need and easy access to 95.
Excellent 10.0
Pros: Clean and convenient
Cons: no
Excellent 10.0
Pros: The TV was huge
Cons: There was no bath tub in my room. I seen a bath tub and a shower on the website but I experienced just a shower
Mediocre 2.0
Pros: Nice front desk staff.
Cons: Finding roaches and a brush or something from some other guest left in my room. The roaches were enough for me to want to leave ASAP.
Good 6.0
Pros: location, proximity to city center, I95
Cons: For whatever reason (I couldn't figure it out) there was a lot of noise (pipe banging, furniture moving) somewhere during the wee hours of the mornings (both sat and sun) The hotel had just been renovated so that was out, won't go back.
Excellent 9.7
Pros: The food was excellent, the room was spacious and the bed was comfortable.
Cons: Because of the lobby remodeling it is not clear where to go to check in.
Good 6.0
Pros: Location
Cons: Popcorn ceilings. Feels like it needs an update
Excellent 9.4
Pros: The ability to walk to everything.
Cons: Great staff
Excellent 10.0
Pros: The staff was very friendly and rooms were very nice. Even tho check out was at 11 I still got to check out later and no extra cost and the maids didn't rush me at all.
Cons: I didn't like that the parking lot gets really full and I had the park far away from the entrance
West Palm Beach Marriott - West Palm Beach
Rated no. 6
8.2
Excellent 8.2
Based on 233 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.5
Facilities
8.5
Location
8.4
Overall
8.4
Overall 8.2 Excellent
Based on 223 reviews
Cleanliness
8.3
Comfort
8.5
Facilities
8.5
Location
8.4
Overall
8.4
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.7
Comfort
8.2
Location
8.0
Services
7.4
Staff
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.3
Comfort
8.3
Facilities
8.6
Location
8.3
Overall
8.3
Cleanliness
8.2
Comfort
8.2
Location
8.3
Services
8.0
Staff
8.6
Cleanliness
8.1
Comfort
8.1
Facilities
6.0
Location
8.6
Overall
6.0
Cleanliness
9.0
Comfort
9.3
Facilities
9.0
Location
8.6
Overall
9.0
Cleanliness
7.6
Comfort
8.1
Location
7.9
Services
8.4
Staff
8.5

Poor 1.0
Pros: Location
Cons: Overall hotel needs a remodel. Balcony of room had a River of algae/mold whatever. Dingy room just felt dirty. Needle under bench at lobby door.
Excellent 10.0
Pros: Very clean. Good location. Nice staff.
Excellent 9.0
Pros: the bed was great the location to the trade show
Cons: nothing
Excellent 8.0
Pros: Property updated, not musty smelling. Room size nice and appointed well. Staff was friendly.
Cons: We ordered a room with two queen beds and they couldn't accommodate that when we arrived and gave us a room with a king that was supposedly an upgrade. I would have preferred a room with two beds. I was traveling with my daughter for work and I tend to be restless sleeper and it affects her sleep so it is better for two beds for us. So it affected our sleep. I thought price was a little high, but had little choice for where I needed to be.
Excellent 8.0
Pros: The hotel was quiet, clean and the front desk agent Michael was very pleasant and accommodating.
Cons: Location was bad. Nothing was within walking distance.
Excellent 10.0
Pros: Rooms and pools
Cons: No break fast
Excellent 8.0
Pros: LocAtion
Cons: Room needs to be updated
Good 7.0
Pros: The balcony was the best thing
Cons: Night staff doesn¿t have good customer service The place was a bit dirty the way they handle things were awkward
Poor 1.0
Pros: Leaving
Cons: Elevator smelled like someone smoked a blunt in it. Entire hallway smelt like really strong weed. Tv didn't work, girl at front desk said change the HDMI. One of worst hotels I ever stayed at and way to much money.
Excellent 10.0
Pros: Proximity to Palm Beach related to the price of lodging
Excellent 8.0
Pros: Clean, friendly staff
Cons: Starbucks/bistro was closed, likely because of covid. They did have drinks and snacks you could buy.
Good 7.0
Pros: it was a decent hotel at a fair price. Room was clean , and staff was polite and helpful
Cons: I had booked this hotel specifically because it was close to airport and offered AIRPORT SHUTTLE SERVICE! Unfortunately for me they DO NOT have SHUTTLE SERVICE , and I had to pay for a cab out of pocket!!!! your website should update its info
Good 6.0
Pros: Nothing
Cons: Nightstaff is a complete moron and needs to be fired he does not have any hospitality skills whatsoever
Excellent 9.0
Cons: Please, no CNN in the lobby. Stick with the Weather Channel.
Excellent 10.0
Pros: How it was very quiet peaceful
Cons: I liked everything
Okay 5.0
Cons: On Saturday the house keeper didn’t leave any toilers. I had to call and wait for almost 45 minutes to get them. I was late going to a wedding that’s not fair. Room 418
Excellent 8.0
Pros: The location was good
Cons: Breakfast not included and food choices were limited.
Excellent 10.0
Pros: Staff went above and beyond, to make sure all our needs were met
Excellent 10.0
Pros: The rooms we're nice and clean.They had great amenities
Excellent 9.4
Pros: Staff could not have been more helpful. Dry cleaning service fast and inexpensive. Excellent Breakfast and Bar menus. Good Bar.
Cons: The rooms on the side of the building facing 95 are not well insulated from traffic noise.
Okay 5.0
Pros: Proximity to airport.
Cons: Rooms could use an upgrade.
Good 7.0
Cons: The room had mold and meldew. Enough that that it was to be believed to cause a respitory infection that resulted in a trip to the ER.
Okay 5.7
Pros: Location was close to the ampitheater. We were in town for a concert.
Cons: The hotel layout was fine but the halls smelled musty and were extremely warm. The room was roomy but the mattresses were thin and lumpy as were the pillows. The bathroom was not especially clean and there were hairs on the floor upon check in. It was a one night stay so it did the trick but I wouldn't have wanted to stay any longer.
Okay 4.2
Pros: Pool and jacuzzi
Cons: Cleaning staff needs more help! All towels were not available daily Food prices to expensive and there was no bar or food at night. Bathrooms need to be updated!
Okay 5.0
Cons: Construction in entry made it difficult to gain access to the lobby. Noone at desk to check in. Had to wait a few minutes to be acknowledged. Room had a musty mildew smell. No outlets worked in room.
Okay 5.0
Pros: The hotel was very nice, beautiful pool and hot tub and very helpful staff.
Cons: I would have liked for the staff to be more aggressive when the people in the room next to us began fighting. The staff gave them 3 warnings and a final warning, meanwhile we had to call the police 2 times. They should have been evicted immediately.
Poor 1.0
Pros: it was close to the airport
Cons: booked room 2 DAYS early, when we got to the hotel at 11:30pm they gave us a room with one king. we ordered and payed for a room for three people. there was supposed to be a second living area with a pull out bed, so one of us had to sleep on the floor
Excellent 9.4
Pros: Sleek, modern, clean & comfortable.
Cons: It is not the easiest hotel to find and it is in an out of the way location for the casual traveler.
Excellent 9.4
Pros: The driver take me to get something to eat Take me to and pick me up from my run and to letting me check out a bit late that was a great help
Courtyard by Marriott West Palm Beach Airport - West Palm Beach
Rated no. 7
8.2
Excellent 8.2
Based on 223 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.3
Facilities
8.4
Location
8.7
Overall
8.3
Overall 8.0 Excellent
Based on 743 reviews
Cleanliness
8.3
Comfort
8.3
Facilities
8.4
Location
8.7
Overall
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.3
Comfort
8.4
Facilities
8.0
Location
8.6
Overall
8.1
Cleanliness
8.3
Comfort
8.3
Location
8.8
Services
8.1
Staff
8.6
Cleanliness
9.0
Comfort
9.5
Facilities
9.0
Location
9.5
Overall
9.3
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
8.6
Comfort
8.5
Location
8.8
Services
8.3
Staff
8.8
Cleanliness
8.0
Comfort
7.9
Location
8.5
Services
7.9
Staff
8.5
Cleanliness
8.2
Comfort
8.3
Facilities
8.5
Location
8.7
Overall
9.0
Cleanliness
8.1
Comfort
8.1
Location
8.9
Services
7.7
Staff
8.5

Excellent 10.0
Pros: The location
Cons: Nothing
Poor 1.0
Pros: The location was good for me. Also had a great Outlet Mall across the street. Had a really pretty courtyard/pool area with flowers and plants and fountains all around it. A completely different motel on that side. The outer rooms were cheap in comparison
Cons: The fact they charged me a $100 damage deposit twice which was to be refunded to my account within 3 business days. I'm still waiting and it's been 8 days. I get a run around every time I call. I would like my $200 back as fast as it was taken
Excellent 10.0
Pros: We loved the breakfast, the vicinity to major stores at walking distance and the feeling to the place is so peaceful. We will definitely go back.
Cons: I would have liked a safe in the room
Excellent 8.0
Pros: The staff was great
Cons: Na
Excellent 9.0
Pros: Great location, beautiful courtyard, comfortable rooms,
Cons: No elevator. Stuffy, mold smell after the rain.
Good 6.0
Pros: the pool area was nice
Cons: our room had to be changed because the first one was still dirty.
Excellent 10.0
Pros: Clean and simple.
Cons: Nope
Good 7.0
Cons: Room smell need aeration
Excellent 10.0
Pros: Clean, and friendly staff
Okay 4.0
Pros: Hotel employee. Very professional
Cons: The breakfast.
Excellent 10.0
Pros: Clean and friendly staff
Mediocre 3.0
Pros: Staff is amazing, fast nice cute , professional and Fast ! And the lady at the breakfast the Spanish one , she is ver nice kind and sweet. Great attitude and attention.
Cons: The breakfast ( no eggs no bacon ) Everyone want eggs and bacon please . Lol
Excellent 10.0
Pros: Clean and convenient
Cons: No
Excellent 10.0
Pros: Clean and convenient
Okay 4.0
Pros: Nice staff, decent location
Cons: I had no hot water all weekend Cleaning staff walked into my room when I was showering Cleaning staff pushes loud cart down hallway in morning
Mediocre 2.0
Pros: Nothing only the workers
Cons: The room , the a/c so noisy and need to be better breakfast¿
Mediocre 2.0
Pros: the courtyard was very nice looking
Cons: With the surrounding I did feel safe, TV cable didn't work and they didn't tell us when we were checking in, staff was not friendly when calling the front desk.
Good 7.0
Pros: Location and the need were comfortable
Cons: Older hotel that has been renewed- but the door handle was still from 1934 and was broken.
Excellent 10.0
Pros: location
Cons: no
Excellent 10.0
Very close to Downtown outlets and stores. Nice interior views, excellent and punctual breakfast. Excellent customer service.
Good 7.0
Pros: The Pool area
Cons: Needs to be upgraded. Had an odor & carpet needs to be cleaned. The door had an opening.
Excellent 10.0
Pros: Location, garden and pool
Okay 5.0
Pros: Location
Cons: It¿s was a motel, very antique,, just like a movie¿ I pay too much for the place.
Excellent 9.0
Pros: The scenery was the best thing I like about the hotel.
Cons: There were roaches in the room I disliked that a great deal.
Excellent 10.0
Pros: I wish I knew this hotel insisted that the hotel was in the past some kind of Maine Deluxe accommodation what I mean is in the hotel room you have a separate closet you have like a wooden balance the details are beautiful they have thick towels
Cons: This hotel is a old school style hotel but when you go in the rooms they've been completely renovated and it's not chin see it's a very beautiful details they have Granite top tables bathrooms Granite top they have a separate closet. Real tv channels.
Okay 4.8
No good pros really except that it’s conveniently located near the outlets. I requested a ground floor, ended up on a secondary floor with NO elevator and two young kids! A stroller, no help with luggage. Place is dated! Just not ideal for young families! And the walls are paper thin , we can hear everything. Next door room Guests had a room party that lasted until 5am!
Poor 1.0
Pros: Location
Cons: Could not check in until 4. Place was falling apart. My husband had to fix the handle on the toilet. Door looked like the lock had been broken.
Mediocre 3.0
Pros: Location was convenient to restaurants and shopping
Cons: Didn't like the 25 minute wait to check in, musty smell, the bad attitude of the desk clerk, that the room key would not work and had to be reprogrammed 3 times in a 2-night stay, or the smoke alarm beeping at 2am because it was at end of life.
Excellent 8.0
Pros: Bed super comfortable
Cons: Better breakfast Some employees are so rude
Okay 5.0
Pros: 2 queen beds
Cons: Refrigerator did not work, electrical issues causing microwave to torn off and on. Sheets did not smell clean
Excellent 10.0
You will love the courtyard and pool area. Made the end of our trip so much better because it was so beautiful
Poor 1.0
Pros: Staff was friendly
Cons: Room smelled, people out front begging, concerned about safety, didn't end up staying due to concerns about mold/safety.
Okay 5.0
Pros: It was clean and fairly comfortable
Cons: Staff was average in courtesy and helpfulness Breakfast taken down by 8:30am Limited Vending
Okay 5.0
Pros: The location was pretty central to everything, well maintained older building.
Cons: The “continental breakfast” wasn’t good at all...
Excellent 9.4
Pros: Location, room and facilities.
Cons: More polite staff.
Good 6.0
Pros: Beautiful garden/patio, and pool. No pool towels, three days we stayed there.
Cons: Old, partially shabby, not well managed hotel. We were there three times in the last years. The charme of the hotel gets lost. Staff is not well trained and skilled. Was disappointed, how the hotel's changed.
Mediocre 2.0
Pros: Bed sheets or mattress were not clean found small bites on the arm next day
Good 7.0
Pros: Location to airport
Cons: No elevator
Good 7.0
Cons: Hotel is along busy intersection and traffic can be heard at all hours, even over the obnoxious fan unit. Overpriced
Good 7.0
Pros: Nice location, the staff was friendly, good breakfast, nice room,
Cons: The pillows were were absolutely horrible,,,, clumpy,big,hard,,my neck is still hurting Very important to have a variety of pillows when sleeping in a hotel,,,
Mediocre 2.0
Pros: The breakfast was okay.
Cons: The hotel was not very nice. It was in a bad area and it was a motel and not a hotel. The wake up call was an hour late. It announced the call as 6:55 when it was actually 7:55. The hotel guide said exercise room was at different hotel, when it had one
Mediocre 2.0
Pros: parking was plenty. seems the area is safe.
Cons: i prepaid for this hotel for two nights. they took my card for incidentals and charged 100 dollars now i have to call my credit card and dispute the transaction. apart from taking showers the only favor we took from the hotel was a wake up alarm
Good 6.0
Pros: The staff was very courteous. The motel had a nice breakfast that was included. It was very quaint like you'd expect from an older Florida motel.
Cons: Our room was sold so we were updated to a suite. However this is an older motel and needs updating so that everything works correctly. Still ok for the price and just one night.
Poor 1.0
Pros: Location...that is it.
Cons: It was outdated, dirty, and gross. May have been nice in the 1970's, but it ain't today!!
Good 7.0
Pros: Friendly front desk staff, clean and pleasant rooms, location.
Cons: Added night to beginning of stay; had to come down to front desk to renew keys ~12:30 p.m. of second day of stay after getting in at 6:30 a.m. They did not notify cleaning crew we were staying; cleaning crew began banging on door repeatedly from noon on.
Okay 4.0
Pros: Location is great.
Cons: 1. I was told I was getting a room that had been remodeled within last couple of years. NOT. THE ROOM SMELLED HORRIBLE!!! And it was not clean. 2. They actually charge your credit card $100. Not a hold, A CHARGE. They refund after a few days.
Excellent 8.0
Pros: Lovely rooms, great shower and facilities. Very comfortable. Close to great outlet shops and food just across the road. Close 10 minute drive to Palm Beach so convenient for sight seeing. Plus, free coffee all day and a lovely pool if you want to use it.
Cons: Breakfast was very limited; just toast and coffee really. On a busy road.
Excellent 8.2
Pros: Staff very helpful
Cons: Musty smell in room Mattress too soft
Excellent 9.3
Pros: The cleanliness and attitude of the staff was excellant. Very enjoyable stay.
Cons: No fitness area.
Excellent 9.6
Pros: We went to Kennedy Space Center…. Very close… 10 minutes. Most of the staff where Great…women…
Cons: one man at night no as pleasant
Best Western Palm Beach Lakes - West Palm Beach
Rated no. 8
8.0
Excellent 8.0
Based on 743 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.3
Facilities
7.9
Location
8.5
Overall
8.2
Overall 7.9 Good
Based on 899 reviews
Cleanliness
8.3
Comfort
8.3
Facilities
7.9
Location
8.5
Overall
8.2
Cleanliness
5.0
Comfort
7.0
Facilities
7.0
Location
9.0
Overall
7.0
Cleanliness
7.3
Comfort
8.0
Facilities
6.6
Location
7.3
Overall
7.0
Cleanliness
8.3
Comfort
8.3
Location
8.4
Services
8.0
Staff
8.3
Cleanliness
8.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
10.0
Cleanliness
8.4
Comfort
8.8
Facilities
8.6
Location
8.4
Overall
8.6
Cleanliness
8.4
Comfort
8.4
Location
8.6
Services
8.1
Staff
8.4
Cleanliness
8.1
Comfort
8.3
Facilities
8.0
Location
8.6
Overall
8.0
Cleanliness
8.5
Comfort
8.2
Facilities
7.6
Location
8.3
Overall
8.0
Cleanliness
8.3
Comfort
8.4
Location
8.5
Services
8.1
Staff
8.4

Okay 5.0
Pros: Location.
Cons: There was some type of substance abuse recovery convenient being held, which left garage parking only. There were homeless people (which whom I do not blame) camped out in the stairwell leading back to the lobby, or shall I say the parking lot, since there was no way to enter the building from the structure. The breakfast was less than mediocre. The scrambled eggs were runny and the pancakes were cold. The potatoes were so hard, it felt like eating dice. We decided to eat at First Watch, rather than subject ourselves to what seemed to be leftovers from the previous night's convention - breakfast buffet. Lastly, when I received the final bill for our stay there was no Booking.com discount, which was confirmed at check-in! They were charging full rate, which was almost double my quote. So, had I not reviewed the charges prior to leaving, it could have been a disaster. They did, however, correct the issue, crisis averted - sort of.
Good 6.0
Pros: location and lobby
Cons: rooms very dated and cleanliness
Excellent 8.0
Pros: the workers were very friendly/customer service was great
Cons: breakfast time should be a little longer breakfast was taken away 930 am
Excellent 10.0
Cons: they should think about removing the carpet from the floor it smells horrible musty
Good 7.0
Pros: Clean, staff friendly. Not a terrible price but not great.
Cons: Older bathrooms, breakfast was cold scrambled eggs all 4 days. Nothing to walk to.
Excellent 8.0
Pros: location to my venue
Cons: room felt a little musty, but it was clean. rate was a little high.
Poor 1.0
Pros: Good location close to downtown WPB
Cons: Room was in extremely poor condition, especially the bed. Had to check out early as we could not sleep comfortably
Excellent 10.0
Pros: The Embassy Suites are always a very nice place to stay. The location was close to everything that we wanted to do. I was not sure when is was by the airport, but never heard any noise. Overall we were pleased.
Excellent 10.0
Pros: The room was great! A lot of space and clean. The staff was great and the entire experience was better than expected.
Cons: Everything was great!
Excellent 10.0
Pros: I liked everything about this hotel. Very nice, clean, and close to the airport.
Cons: Nothing. Lived everything about the hotel.
Excellent 8.0
Pros: Lobby was beautiful, breakfast was tasty, room was spacious.
Cons: Room and furniture looked like it was really nice about twenty years ago. Could use some modern touches, like many more USB power outlets.
Excellent 9.0
Pros: The staff was outstandingly patient, helpful, and courteous. While not shiny and new - it was clean and offered a nice presentation.
Excellent 10.0
Pros: good location,clean room, the food was good at the bar and there was a promoion going with drinks, had a great time
Good 7.0
Pros: Good location to where we needed to be.
Cons: The free breakfast buffee advertised did not live up to what was shown on the website. I was disappointed with the options and that no gluten free options were available
Okay 5.0
Pros: I been in Florida this year they clean the suit every day in this hotel they did not clean the suit even after I told them
Okay 5.0
Pros: Very close to west palm beach airport
Cons: Old hotel. Noisy air-conditioning system in room. Breakfast was ... Meh
Excellent 8.0
Pros: Respectful
Cons: Fire alarm going off 4 am
Excellent 8.0
Pros: The suite aspect: bedroom separate from livingroom.
Cons: Shower floor slippery, should have non-slip shower mat. Not enough towel bars, Embassy suites need to take down the art work in the bathroom and put up a towel bar and one could also be used on the back wall of the shower.
Excellent 8.0
Pros: The breakfast buffet
Cons: Pancakes are disgusting. Tastes like cardboard.
Excellent 10.0
Pros: Location was great
Cons: Bathroom shower wasn¿t as clean as it should have been
Good 6.0
Pros: The room was comfortable. I like the layout of the room. It was clean but well used.
Cons: However, it's pretty dated. Everything has a worn-down feel to it. The free breakfast isn't great. The eggs are always way undercooked and watery. I typically ate a bowl of cereal because the food just tasted bad. Also, there is no room service which sucked.
Good 6.0
Pros: The location was great
Cons: First room 314 door kept sticking. Toilet wouldn't flush. Called for help a hour later called again. Another hour later I went to the front desk and they gave me a plunger to fix it. Still wouldn't work. Demanded new room. Restaurant absolutely sucked.
Good 6.0
Pros: Nothing special about this place. It was okay.
Cons: I had two rooms and requested that they be close to each other. They were not and was told that the hotel was full. It was not even close to capacity.
Okay 5.0
Pros: Close to Airport.
Cons: Noticed paper left by previous guest.
Good 7.0
Pros: The hotel was clean and staff was adhering to social distancing and mask usage.
Cons: Hotel is generally outdated. Rooms need an update. Lamps were worn and there weren¿t any modern touches like usb chargers. It was a nice stay but it needs to be updated.
Poor 1.0
Cons: Felt very unsafe. No security and little to no staff present. Very dated, dirty and appearance and pictures online in no way accurately represent current hotel accommodations.
Mediocre 3.0
Pros: The location to our family and the downtown area was good.
Cons: We have stayed at many Embassy Suites hotels so we know what to expect and this one was a let down. The outside was dirty and unkempt, we were there for Christmas and there were no decorations, our room was more like motel 6 with broken furniture.
Okay 5.0
Pros: N/a
Cons: Hot tub not operational. Run down pool area.
Good 6.0
Pros: The location
Cons: The room was, dusty,and the bathroom light went out while I was showering.
Okay 5.0
Pros: Easy access from the highway, nice size room
Cons: Garbage left in the elevators,not the cleanness hotel
Mediocre 3.7
Pros: Bed was comfy
Cons: Food was horrid, buffet was a pig sty, hotel is old and musty.
Good 6.0
Pros: Staff and amenities were great
Cons: Room a/c set to 65 minimum temperature but felt like it was cooling at 75 or above temperature with no remedy.
Okay 5.0
Pros: Location
Cons: Dated
Good 7.0
Pros: parking,internet,breakfast and a very efficient shuttle to any specific airline was included my 12th floor room had an adequate deck with a view of airport
Excellent 9.7
Pros: I found the atrium very luxurious. The rooms were beautiful regardless of outside view. The parking was incredibly accommodated and the hotel location was perfect. For the money best hotel around
Cons: When families let the small children run in the lobby/atrium like a playground
Excellent 10.0
Very nice hotel, spacious rooms, very comfortable beds, excellent breakfast and hours of rest with free discounts in the afternoon. Very good location next to the shopping centers and points of sale. Highly recommended! Customer service, the staff is very friendly and speak several languages
Okay 4.2
Pros: Christine at the Desk! She tried her very best to take care of us, and gets full marks for her help, demeanor and empathy. The same for Ed at the bar and breakfast...
Cons: The hotel had roaches, the room had full instead of queen beds, the pool area was not nice and being worked on noisily, and the elevators were very slow.
Mediocre 2.0
Pros: Nothing
Cons: I do not have allergies and the room cause my eyes to water .
Okay 5.0
Pros: the location was great the staff was excellent and the breakfast will definitely satisfy your appetite.
Cons: cable tv signal was bad in my room, very fuzzy, not enjoyable.
Okay 4.0
Pros: The best thing about this hotel was the driver and bell hop lady! She was extremely helpful, above and beyond her job duties and was the most polite person that we came in contact with during our stay.
Cons: Front desk staff was unhelpful and the bar tender was extremely rude to myself, my husband and other guests, I am honestly not sure how she still has a job.
Excellent 10.0
Pros: The service was awesome. Breakfast was excellent. The room was clean and the staff was friendly. Victor (one of the chefs) makes a mean omelet! We would definitely stay there again.
Good 6.0
Pros: Breakfast / bed
Cons: Mold in bathroom caulking room 504 / shower design poor and not fitted correctly with water spraying everywhere / trash on roof looking north
Excellent 10.0
Pros: I stayed at this hotel for the Sunfest festival held on the waterfront in downtown West Palm Beach. I loved that hotel offered free shuttle service to/from the festival at any time between 10 am and 12:20 pm. This meant we could come & go as we pleased without having to wait more than 10-15 for a shuttle. We also utilized the free shuttle service to Cityplace for a nice dinner out as well. The staff at the hotel were extremely friendly & pleasant (front desk clerks, breakfast servers, shuttle drivers, and bartenders). Also, we liked the free happy hour from 5-7 each night and the amazing free breakfast. The breakfast wasn't your standard cereal, yogurt, toast breakfast either, but made-to-order omelets, pancakes, bacon, fresh fruit, etc. So to summarize, we got free shuttle service, free breakfast, and free drinks at happy hour, all while dealing with an enjoyable staff and a beautiful room. We'll be coming back next year for sure!
Excellent 9.7
Pros: I loved everything about the hotel from the room to the staff to the complimentary food, drinks, etc
Cons: The elevators were extremely slow and breakfast should atleast be extrnded to 11am
Excellent 8.8
Pros: Very clean rooms, very friendly staff, free happy hour and great breakfast. Convenient to the airport with free shuttle. Very enjoyable stopover!
Excellent 8.3
Pros: The room was very clean and modern. The free breakfast buffet was great, just get there before 8:30am because that's when the crowd starts to come in. Didn't have time to check out the rest of the facilities since we were only there for one night for a volleyball tournament. I would stay at this hotel again if I was in the area.
Excellent 9.3
Pros: On top of many other noteworthy accommodations, the complimentary snack/drink reception and breakfast were superb!
Cons: The location itself is not too ideal other than for transportation purposes, as it is right next to the airport and not far from the transit center.
Embassy Suites by Hilton West Palm Beach Central - West Palm Beach
Rated no. 9
7.9
Good 7.9
Based on 899 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.1
Facilities
8.8
Location
8.7
Overall
8.2
Overall 7.6 Good
Based on 738 reviews
Cleanliness
8.1
Comfort
8.1
Facilities
8.8
Location
8.7
Overall
8.2
Cleanliness
4.0
Comfort
6.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
7.6
Comfort
7.7
Location
8.4
Services
7.8
Staff
7.9
Cleanliness
8.3
Comfort
8.4
Location
8.7
Overall
2.0
Services
8.2
Cleanliness
8.3
Comfort
8.1
Facilities
9.3
Location
8.6
Overall
9.3
Cleanliness
8.3
Comfort
8.3
Facilities
9.3
Location
9.0
Overall
9.3
Cleanliness
8.1
Comfort
8.2
Location
8.5
Services
8.0
Staff
8.0

Excellent 9.0
Pros: the smell, Scott at the front desk, the pool and tiki bar
Cons: n/a
Excellent 10.0
Pros: MELVIN he was AWESOME. My reservation got messed and he worked with me to get it right. He was patient kind and very pleasant. His customer service deserves a 100 plus stars. Hilton you got one helluva employee. He does his job well and he does it with pride and sincerity. Thank you Melvin!!
Good 7.0
Pros: It was definitely old, carpet was kinda gross but clean nonetheless and served a purpose of a good night sleep. There was some sketchy people yelling out our front door at night. Gym was great!
Excellent 9.0
Pros: Beautiful place
Cons: No breakfast
Poor 1.0
Pros: Close to the airport.
Cons: There was. noise in my room that kept me up all night. It was not fixed until the next day.
Excellent 10.0
Pros: Location is convenient and facilities extremely well kept and clean
Poor 1.0
Pros: Stay resulted in my having to seek medical assistance after being bitten all over my body including my face by bugs
Mediocre 2.0
Terrible service, rooms smell like a perfume factory. Workers smoke cigarettes right at the front door made me wanna vomit. Hilton quality has really gone downhill
Okay 5.0
Pros: Location and restaurant inside and outside
Cons: We placed order to have room cleaned and restocked with coffee and it never happened ... even after talking to front desk staff.
Poor 1.0
Pros: Nothing
Cons: Was told i did not have a room there. Was called ¿you people¿ got the cops called on me because i didn¿t have a room. Never checked in
Mediocre 3.0
Cons: The remote for the room was missing . While looking for it we discover garbage behind the furniture all the hotel staff had to say was we will discuss it with housekeeper
Good 7.0
Pros: rooms and people
Cons: nice
Good 6.0
Pros: The location and the pool area
Cons: The guest service was terrible
Excellent 10.0
Pros: Location
Cons: No
Okay 5.0
Pros: The pool and hot tub
Cons: No housekeeping even after asking for it (even on a 6 night stay). No non slip mats in the tub. I fell and was treated like I was bothering the ft desk to see if they had them. Ft desk attendants were alway texting and not helpful.
Excellent 10.0
Pros: Clean and pleasant
Poor 1.0
Pros: The staff was nice.
Cons: My refrigerator was froze up, so didn't get to use it. We were woke up to jackhammering and construction. The party that was set up outside was ridiculous. They had people drinking in the parking lot and the music was so loud I could hear it from my room.
Poor 1.0
Pros: Nothing
Cons: I had the worst experince ever They checked me in & then made me wait 30 min because room was not ready at 10 pm After 30 min they said sorry no room available At 10.pm they wanted me to book some other hotel because all of room were fully booked
Excellent 10.0
Pros: The whole experience there was extremely pleasant from the time we checked in until we left. I could live there!
Cons: The only issues we had were with the pool area. They didn't have enough lounge chairs and pool towels were not always readily available. The staff was very helpful. We did have to get our room keys reprogrammed a few times
Poor 1.0
Pros: Nothing
Cons: The bathtub was not clean, there was no towels, house keeping took forever to bring the towels after I called from my cell phone twice because my room phone was not working. Never again!!
Excellent 8.0
Pros: Pool and lake area is a great place to hang out and wait on a flight. Room was clean and staff friendly.
Cons: The breakfast was well below average.
Excellent 8.0
Pros: Cleanliness
Cons: No
Excellent 10.0
Pros: Location was great. Amenities were great
Cons: I would have said excellent on all if hotel would have came to my room to get rid of smell. I asked twice they said they would come up and bring Lysol but no one ever did. The room was great except for the smell.
Excellent 10.0
Pros: The outside pool area where we liked to hang out was wonderful! Front desk staff was nice and helpful
Cons: Because of COVID, rooms couldn't be cleaned daily.
Excellent 10.0
Pros: Everyone was so friendly and helpful.
Cons: No
Good 7.1
Pros: Breakfast was great and the grounds was fabulous.
Cons: Our room has some mold in the shower and yucky stuff on the walls next to the beds. The room was just so old that it needed paint and new caulking. Ali the plumbing would drain well. The toilet wasn’t flushing well and the tub and sink were really slow.
Excellent 10.0
Pros: My family and I loved the amazing breakfast and beautiful view outside of our window Amazing and friendly staff
Cons: We didn't have a microwave
Poor 1.0
Pros: overcharge and rude unprofessional front desk.
Cons: charged us for movies we did not see as we never even turn on the TV
Mediocre 3.0
Cons: Definitely needs a thorough remodel, very tired for a Hilton, time to update this dinosaur!!
Mediocre 2.0
Pros: Pool tiki bar area was awesome
Cons: Not a 3 star hotel breakfast was $16 for a continental one, and service at all facilities was absolutely awful
Mediocre 3.0
Cons: Front desk staff very rude
Mediocre 2.0
Pros: Location
Cons: Restaurant waitress rude, pool area dirty, room smell bad
Okay 4.0
Pros: Staff very polite.
Cons: Bathroom making noise every 5 minutes for the whole stay. It sounds like the toilet is flushing automatically. It was annoying.
Good 7.0
Pros: The employees, especially in the bar lounge. And the food was good.
Cons: The rooms where out dated with a strong perfumed otherwise it was ok. The hotel is really a 3 star.
Okay 5.0
Pros: The location, fitness center, and pool area.
Cons: I received no housekeeping services for my 2 day stay. Had to call down for towels and the young lady who answered seemed not to care. Also the refrigerator was not cooling and there was no microwave.
Okay 5.0
Pros: The staff
Good 6.0
Pros: Good location. Most staff overall friendly.
Cons: Someone, I assumed it was housekeeping, throw my trash in the toilet. Oddest thing ever. Once I called, I did get a prompt response. Also had a very long wait in dining area Bar to get served and bartender kept telling us to wait on server.
Poor 1.0
Pros: Location.
Cons: This was a dirty hotel. The bath tub had hair and soap scum in the soap holder. I am contesting an unknown charge which no one can answer me of what it is for, or to take the charge off my credit card.
Good 7.0
Pros: View of water
Cons: It felt tired and a bit beat up
Good 6.0
Pros: Close to airport. Free shuttle
Cons: Yes. It's November and my room on entering was 60 degrees it was 75 outside. It took 3 hours for the room to warm up. I arrived at 11:30 pm I caught a cold. I complained and they gave me some Hilton points. Id rather a warm room to start with
Good 7.0
Pros: Awesome pool- great location.
Cons: Room was very worn and felt 'dirty.'
Okay 5.0
Pros: There is a tiki bar outside that serves decent food. a cafe inside for coffee and muffins and a bar inside. there is also a restaurant but we did not try it
Cons: we were lied to by the front desk staff. they said there were no king beds available, but when we called they said there were 2 available. they were rude and did not repond to my wife when she spoke to them. they acted as if she were not there!
Excellent 10.0
Pros: The staff was friendly and accommodating. The room was clean. The resturant food was delicious. I highly recommend this hotel.
Hilton Palm Beach Airport - West Palm Beach
Rated no. 10
7.6
Good 7.6
Based on 738 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.8
Facilities
8.2
Food
3.0
Location
8.2
Overall 7.3 Good
Based on 1,155 reviews
Cleanliness
7.8
Comfort
7.8
Facilities
8.2
Food
3.0
Location
8.2
Cleanliness
7.6
Comfort
7.6
Facilities
8.0
Location
8.4
Overall
7.2
Cleanliness
8.0
Comfort
7.3
Facilities
7.3
Location
7.3
Overall
8.6
Cleanliness
7.5
Comfort
7.6
Location
8.3
Services
7.4
Staff
8.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
9.3
Facilities
8.9
Food
3.0
Location
9.2
Cleanliness
7.9
Comfort
7.9
Location
8.2
Services
7.6
Staff
8.0
Cleanliness
7.6
Comfort
7.8
Facilities
6.0
Location
8.2
Overall
7.0
Cleanliness
7.8
Comfort
7.7
Facilities
8.0
Location
8.3
Overall
7.3
Cleanliness
7.8
Comfort
7.6
Location
8.0
Services
7.5
Staff
8.0

Excellent 10.0
Pros: I didn't eat breakfast because I slept in . When I went to eat at 9:45am they said breakfast end at 10 so I went to my room.I was tired and needed to rest. I thought breakfast end at 11
Cons: Breakfast at least til 11
Excellent 10.0
Pros: quiet
Excellent 10.0
Pros: Property is nice, close to the airport, quiet, decent room, clean, free parking, for sure I recommend it
Excellent 8.0
Pros: The distance from the venue that I was attending.
Cons: Not enough bars in the bathroom to hang the towels and rags on.
Excellent 10.0
Pros: Space
Cons: No one clean our room till we left.
Mediocre 3.0
Pros: Staff . Almost all of them . Great workers . Smiling all the time. I¿m not from Texas !!!! I¿m from West Palm Beach Florida !!!!
Cons: They own me my deposit ¿¿ $150 plus the manager very rude !!!! ( I¿m from West Palm Beach Florida . No Texas ! Desde que fui a conocer Texas por 5 días . Siguen escribiendo Faby from Texas ? Jajajaja no ! Yo soy de Florida !!!!
Excellent 8.0
Pros: Great staff . Very helpful persons.
Cons: No breakfast ¿¿¿¿¿¿¿
Excellent 10.0
Cons: Had to wait 1 hour at the airport to be picked up by the Shuttle Bus at 9pm
Excellent 10.0
Pros: Clean room. Restaurant open late. Staff was very helpful. I will recommend this hotel to all my co workers. Location was great. Very quiet at night. My 4th floor room was amazing. I asked for extra in room coffee, the front desk lady was very nice,
Cons: Absolutely nothing.
Excellent 8.4
Everything was very nice! Even when my reservation was messed up, I was able to get one room for free! I enjoyed my stay thoroughly!
Poor 1.0
Pros: This hotel is next to a very noisy highway. They wouldn¿t change our room. I had a hard time falling asleep. Wouldn¿t recommend.
Cons: Felt dingy. Noisy.
Excellent 10.0
Pros: Location and staff helpfulness
Cons: No
Excellent 9.0
Pros: The price and the cookies!
Cons: Could use some updating, peeling paint, plus our toilet flooded quickly.
Excellent 10.0
Pros: The Front Desk Staff
Cons: Nothing
Poor 1.0
Pros: Nothing
Cons: Had to ask twice for the toilet to be unblocked. No towels !! Asked 5 times for clean towels !! We was to get our room cleaned on the third day. It was never cleaned. I stopped a lady with towels and ask for clean she gave me a poo stained one! !
Good 7.0
Cons: The hotel dose not have queen beds only two full beds when you select a room with two beds.
Good 6.0
Pros: Location
Cons: Water in shower went cold a couple of times during shower. Toilet did not flush well. Required two attempts each time. Ran out of tissues, box had not been checked. Before we left home, they could not find reservation & tried to confirm at a higher rate.
Poor 1.0
Pros: Hotel was in an ok location. Plenty of room
Cons: sink leaked, we had to get our own towels, linens only changed once in 4 days, only provided one cup daily, had to get our own sugar and creamer... room service never available. Staff not knowledgeable of area
Excellent 8.0
Pros: Great service , loved the cookies ...
Cons: Room was a little worn out .. rust in the bathroom ,
Poor 1.0
Pros: Nothing
Cons: Bugs everywhere, stains on the sheets!!!
Poor 1.0
Pros: Nothing felt vey uncomfortable very dark place and crime
Cons: Was very old and dirty found hair all in the room Also walked out front main entrance only to find several 3-6 employees passing around illegal drugs using them out in open. Not good fir a person like myself in law enforcement.
Poor 1.0
Pros: Location
Cons: Check in said 3pm. We arrived at ten to three and there were already a dozen people in the lobby. We gave name and were told to wait. At 3:20 we went back and were told to wait. They didn¿t make a list. People who arrived after us were checked in first
Okay 5.0
Pros: Lowest price in the area
Cons: Needs work Bathroom sink drainage was slow Water pressure was very low A/C unit was very loud
Good 6.0
Pros: The staff was excellent. Our room was upgraded and a crib was available. The shuttle to and from the airport was awesome.
Cons: The hotel is right on the highway and our “upgrade” literally dangled over it. The traffic noises in the early morning hours were so loud I couldn’t sleep even though I was wearing ear plugs. We thought there was free breakfast- there isn’t. The google image of a giant glass entry is inaccurate.
Excellent 10.0
Pros: LOCATION AND CONVIENCE
Cons: DIDN'T HAVE TOOTHPASTE.
Okay 4.0
Cons: There was roaches in our room the carpet was nasty asf and it cost $---- for one night the shower head in the bathroom was low and when you push it up it doesn’t stay. They ask for $50 deposit and they not even clean
Okay 4.0
Pros: The bed and pillows were comfortable
Cons: No microwave in the room had to go use the one in the lobby, air conditioner was very loud, most staff spoke no English, was never asked if we needed towels or brought any clean ones. Never took the dirty ones. Front desk staff acted rude, food cost hig
Poor 1.0
Pros: Location
Cons: No shower curtain called twice nobody brought one. Didn’t get to enjoy my time in Wpb it was raining and tv was in and out the whole time awful
Okay 5.0
Pros: It was clean and the general appearance is very nice. The location is good as well.
Cons: No microwave in the room, the ac didn’t work that well and there was no showercurtain in the bathroom.
Poor 1.0
Pros: Parking
Cons: I did not like the room. The room was given me to me, was old and smelled really bad; also you can hear all noise from cars on street. I went to front desk to change room they did not. She said they were full .. parking was empty. Horrible service ..
Mediocre 2.0
Pros: location was good close to the airport and car rentals hotel food was good
Cons: no microwave in rooms, no free complimentary coffee. guest has to pay for every cup of coffee. I would find another hotel to stay at
Poor 1.0
Pros: Nothing
Cons: Customer service
Poor 1.0
Pros: Nothing had a nasty smell in the hallways and room.
Cons: NOTHING
Good 6.0
Pros: Close to the airport rental car return. 20 minutes from the beach and local restaurants.
Cons: The pool didnt seem to be monitored by any staff members. There were multiple times we could not even sit on the deck due to the crowd and there was zero social distancing. Multiple staff members were seen without wearing a mask at all or improperly.
Okay 4.0
Pros: The staff was very nice and accommodating. I requested a bathtub in my junior sweet and they made sure I got one.
Cons: Filthy. There was a cigarette hole in the window drapes a leak in the ceiling and so much black mold in the toilet
Mediocre 2.0
Pros: My room was properly reserved.
Cons: No microwave in room, only main lobby. No cookie given or anywhere. No info stating no room service or restaurant, I found out after room paid for.
Mediocre 3.0
Pros: I didn’t even stay the night... it was like the late 80s with some band aides
Good 6.0
Pros: Location near the airport.
Cons: No microwave in the room. Refrigerator was not cold enough.
Okay 4.0
Pros: No housekeeping available, u have to ask for the towel and blanket in the lobby.. very bad experience
Cons: They do not have a housekeeping every day, at the check in your room clean but they do not give you cleaning during your stay, to have clean towels and sheets you must go to ask for them at the Lobby, I have to pay extra 2$ for coffe to make in u room.
Mediocre 2.0
Cons: This hotel advertised as non smoking. Yet upon checking in and making my way to my room I smelt Marijuana smoke in the hallway and throughout my stay. Unacceptable!! Nothing was done about it.
Good 7.0
Pros: good
Cons: na
Mediocre 2.0
Pros: Shuttle to downtown
Cons: There were poop smears on my toilet when I got there, the shuttle is very unorganized I was left waiting 30mins past when they said they would arrive. If I did not call to remind them, they would not have come at all!
Good 6.0
Pros: Location.
Cons: Room condition was sub-par.
Okay 5.0
Pros: Great location
Cons: I don't know why but my hotel key kept deactivating, 4 different times. It was very annoying to have to get a new key every time I left my room.
Okay 4.0
Pros: The best thing about this hotel was it's location.
Cons: The air conditioning sounded like a frieght train and prevented us from having an enjoyable, restful get away. Breakfast was overpriced and unappealing.
Mediocre 3.0
Pros: Location
Cons: We checked in and was not given room keys. The attendant stated the system was down and promised to bring room keys to our room as soon as the system came up. We never received them.
Good 7.0
Pros: Clean room.
Cons: No restaurant around, walking distance. To close from the highway. Very noisy. We had to take a room on the opposite side of the highway.
Okay 5.0
Pros: The room was clean and the bed was comfty.
Cons: My room was by the highway so I heard horns and trucks and cars all night my purois of my stay was some peace and quiet and it was the opposite
Good 7.0
Pros: Loved the free shuttle to CityPlace! Lobby area was nice...appeared clean. Beds were comfortable.
Cons: Staff wasnt as professional as I expected. Misinformation was relayed... information wasn''t relayed
Okay 5.0
Cons: Very noisy (from the highway)
Good 7.0
Pros: location to airport
Good 6.0
Pros: nothing
Cons: 1. Our room after first night woke up to an infestation of ants in the room and had to move to another. 2. The room we moved to was not made up that day by the staff
Mediocre 3.0
Pros: Housekeeping
Cons: 1. The bathroom has mildew in the shower, bed skirt falling off, AC hardly worked, toilet needed to be flushed several times even after speaking with front desk to have fixed. Parking lot was under construction (not a big deal) light coming thru door
Good 6.0
First room had cleani g issues ans a c filter was dirty,affecting asthma. Moved to 2nd room,an upgrade,but still had few issues and killed a roach that was more than 1/2 inch in size. Was very unhappy,they were going to move us again,we said please just spray,too much to pack again and move. Omar was quick and cordial about resolving our issue,but my feeling is this should not be at The Doubletree Hotel anywhere. Never had this happen in any Hilton or Doubletree Hotel. This was unsettling to me.
Excellent 10.0
Pros: Staff was friendly and helpful, great place to stay, price was great, location waa great, beds were wonderful
Excellent 8.2
Pros: Staff was very friendly and accommodating.
Cons: One night the room next to us was playing loud music into the early morning hours. It took a while for the staff to resolve the issue. However, we were not charged for that night's stay.
Excellent 8.2
Pros: There was a shuttle to City Place and to PBI.
Cons: Faint smell of cigarette smoke and some road noise.
Good 6.0
Pros: The staff was overall very nice.
Cons: Air conditioner as noisy.
Mediocre 3.0
Pros: Front of the house staff was very good - desk, bar
Cons: Like the housekeeper going #2 in my room?
Good 6.8
Pros: The hotel was easy to get to, had great shuttle service, but to pricey. I was expecting more for the price I paid.
Okay 4.0
Pros: Front desk was friendly.
Cons: 3 different types of mold/mildew in the bathroom. Mismatched granite. Toothpaste splashes on wall. Poor condition overall.
Excellent 10.0
Pros: Nice decor with upscale lobby. Easy parking
Cons: Breakfast was not included so we were a bit surprised when after breakfast lady asked us to pay $40 if I new this earlier I would pick a hotel that had breakfast included in the price.
Excellent 9.7
Pros: Great place to stay. We stayed for 8 days my 10 year old son loves everything about it. The pool was perfect and always clean. We LOVED the cookies... We will be staying here in the future.
Cons: No free breakfast!!! I have stay at other places and they had at least bagels, coffee, cereal, the basics. Like I said I was there for 8days and wasn't expecting on buying breakfast for week. But this isn't a deal breaker just keep it in mind and plan for it..
Excellent 9.7
Pros: Nice gym and great breakfast and coffee.
Excellent 8.0
Pros: Staff was excellent, location was great, rooms were very clean and comfortable.
Cons: The breakfast in room dining.
DoubleTree by Hilton West Palm Beach Airport - West Palm Beach
Rated no. 11
7.3
Good 7.3
Based on 1,155 reviews
Details
Reviews

Cleanliness
7.6
Comfort
7.7
Facilities
5.5
Food
8.5
Location
7.9
Overall 7.3 Good
Based on 1,069 reviews
Cleanliness
7.6
Comfort
7.7
Facilities
5.5
Food
8.5
Location
7.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
8.0
Location
10.0
Overall
9.0
Staff
10.0
Value for money
10.0
Cleanliness
7.2
Comfort
7.4
Location
7.6
Services
7.0
Staff
8.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
5.7
Comfort
6.6
Facilities
5.2
Food
8.5
Location
7.5
Cleanliness
7.8
Comfort
7.8
Location
8.0
Services
7.7
Staff
8.2
Cleanliness
7.4
Comfort
7.5
Facilities
6.0
Location
8.1
Overall
6.0
Cleanliness
7.8
Comfort
7.9
Facilities
4.0
Location
8.0
Overall
4.0
Cleanliness
7.7
Comfort
7.8
Location
7.9
Services
7.2
Staff
8.1

Good 6.0
Pros: property in a bad location
Cons: bad location
Poor 1.0
Pros: That it was available
Cons: Everything
Excellent 8.0
Pros: Everything was great, from the room, location, breakfast and the people serving us. The staff was awesome. I would totally recommend this stay. Congratulations on making your guests feel at home.
Cons: Everything was great. 👍
Mediocre 2.0
Cons: Yes. Up all nite ever nite the time I spent there.. people parting till 5 in the morning no sleep... very bad..
Mediocre 3.0
Pros: The room was pretty clean and sufficient for a night¿s stay. Staff was friendly and helpful.
Cons: The area is shady, the rooms are outside entrance like a motel. It didn¿t have the most safe feel to it.
Poor 1.0
Cons: Experience
Excellent 10.0
Pros: Big bed is comfortable, room is perfect size for 2, is close to downtown and the the staff is very friendly
Cons: Not really
Excellent 10.0
Pros: Beds
Cons: Pool
Excellent 8.0
Cons: The elevators were in not so good condition and there was never any sanitizer in the machine that¿s on the wall in the elevator. Also the pool area needs attention.
Excellent 9.0
Pros: The staff! Room was great, clean, and comfortable. Location is good.
Cons: None to mention.
Poor 1.0
Pros: The room was ok
Cons: There were strange me. Hanging out near the hotel sitting on furniture that was thrown away and I felt threatened and afraid of these men who were there all day and night so I checked out at 930 pm never slept there
Good 6.0
Pros: Location
Cons: Everything remodels,but the sofa it's like come from trash,ugly
Good 6.0
Pros: Not much
Cons: Felt like everything was wet Even the sheets
Good 6.0
Pros: The rooms were surprisingly well furnished!! Very clean! The staff... were wonderful!! The pool was also better than expected. Usual size but very nice furniture and very clean. Pleasantly surprised!!
Excellent 9.0
Pros: Location. Quiet. Clean.
Cons: No breakfast.
Mediocre 2.0
Pros: The price was somewhat reasonable and the nighttime staff was trustworthy and helpful. The room was also clean enough for a low-rated hotel.
Cons: They charged me an extra $109 and have been extremely difficult to work with. It¿s ridiculous and I will never stay here again. I also do not think it is safe to have external doors to the outside.
Excellent 10.0
Pros: location
Poor 1.0
Pros: I didn¿t like anything at all.
Cons: i never felt safe and canceled earlier and went to another hotel.
Poor 1.0
Pros: Nothing
Cons: Everything
Poor 1.0
Pros: nothing
Cons: dirty hotel
Poor 1.0
Pros: The Maintenence/manager person was really nice and got our refund back from the hotel
Cons: Upon arrival of the hotel. There was no shuttle from the airport. Really disappointed. Only reason why we booked it. Then there was garbage in the front. Felt very unsafe at this hotel. Lock on door was broken
Excellent 10.0
Pros: Very efficient service.
Excellent 9.0
Pros: Love the room
Good 6.0
Cons: Low quality tower, no water machine in hotel working
Excellent 8.0
Pros: Clean, quiet and CLEAN. Guy at desk was so cool I tipped him. My new hotel spot when in WPB area.
Cons: Nothing.
Poor 1.0
Pros: NEVER WENT TO THE HOTEL REQUESTED A REFUNF BECAUSE OF BAD REVIEWS....BED BUGS, PLEASE READ THE REVIEWS ON THIS HOTEL
Poor 1.0
Pros: Location, front desk staff
Cons: I have to make an early check out because the security was soo poor, room not clean and rooms were not what they offer
Mediocre 3.0
Pros: Location was good
Cons: This hotel was not safe. I was told to walk to a local restaurant to get my Uber because of a problem at the hotel.
Mediocre 3.0
Pros: Coffee fresh everyday
Cons: Not clean bathroom sink was leaking water we reported it and not was done to fix it
Mediocre 2.0
Cons: Very grungy place and sketchy people walking past our room all night talking very loudly
Good 6.0
Pros: The Room was very clean.The bedsheets and pillows were clined.
Cons: Tmfront desk could've been helpful.I couldn't find my room she gave no explanation bt just handed me the key.After running from 3rd floor down up again,i returned to the front desk to find another room.But I couldn't sleep,because of the smoking stench.
Excellent 9.0
Pros: Nice room comphy bed
Poor 1.0
Pros: The location
Cons: Roaches in room!! Their were people hanging in front of my door at 2:00am in the morning making lots of noise. I had to call guest services twice. To get them to come ask them to keep the noise down. Secondly my toilet was stop up!! Couldnâ€â„
Good 6.0
Pros: Everything
Cons: Just a little small
Okay 5.0
Pros: The price and location to the Airport
Cons: The smell, (mold) the floor at one point had water damage it was buckeled throughout the room
Mediocre 3.0
Pros: The pool
Cons: The lady at the desk was very rude! She told my nephew nieces and kids that she didn’t feel like putting muffins in the bags for breakfast yet so we don’t have any right now. Every time we tried to ask her for something she h
Okay 4.0
Pros: Pool
Cons: the fridge didn't work that good, bed blankets were ripped and the staff was not that great. The person who checked me in was more into her phone than getting me checked in.
Okay 5.0
Pros: The women at the front desk were very nice and helpful. The shower temperature and pressure was perfect.
Cons: I ordered a room with 2 beds but was given a room with one bed instead. The main light in the room also didn’t work and the bathroom door had to be slammed hard in order to fully close.
Okay 4.0
Cons: Smelled like smoke, floors filthy, plumbing did not work very well. Neighborhood questionable. This seemed like a very cheap hotel - 1 star quality.
Okay 5.0
Pros: Location of the hotel to the airport.
Cons: Advertised an airport shuttle but it was not running. All the other hotels in the area were running their shuttles.
Poor 1.0
Pros: Filthy
Cons: Horrible
Good 7.0
Pros: Very comfortable bed
Excellent 8.8
5 minutes from airport, easy access to I -95. Plenty of restaurant surrounding IHOP just beside the hotel, Burger King, WAWA etc
Okay 4.0
Cons: Our room was on the second floor, the guest on the third floor (room above us) checked in at 12:00 pm and we heard every step they took. Needless to say, we did not get any sleep that night! The hotel needs to put a sound barrier between floors!
Okay 5.0
Pros: I really don't like this hotel .
Cons: There is only one elevator and it was not working when I was checking out. I had to fetch my suitcase down. How can the run a business and when ithere is not an alternative.
Excellent 10.0
Pros: Did everything right!
Good 7.7
Pros: Well sized room has a comfortable bed, and the tv screen was an acceptable size. Have to admit having had to switch to thebAuality Inn at the last minute because our prior arranged hotel hand cancelled our booking we were delighted by how accomodating they were at such short notice.
Cons: Lack of pillows and the fact housekeeping missed out our room twice during our 6 night stay. It’s not that i have anything against making my bed, but when you’re attending an event like Business Mastery sometimes the only thing you want to do is collapse into a freshly made bed on your return to your room.
Okay 5.2
room missig tv remote control, roaches walking on the walls, bath room, and on two occasion on the bed.the staff that cleaning the rooms are not frently at all. one night at 12:00 mid night a man came to knack in my door over 5 time,also every night peaple talking on the Holl way. reported to the front desk..any body from outside can walk to this hotel any time they want. .I will never stay in this hotel again.
Good 6.2
Cons: Unfortunately we were travelling with a group of co-worker/friends and had made the reservation for rooms with two beds. Arrived and they only had one room with two beds. The reception person was very courteous and I felt bad for her since she could see we were supposed to have all two bed rooms, but they had given them away already. Several people in my group were very upset and one person ended up sleeping in the car.
Mediocre 2.0
Cons: Place is cockroach infected, no hot water, beds are uncomfortable, smell was disgusting.
Good 6.0
Pros: It's friendly from a business standpoint.
Cons: There is a creepy element as far as some clients go. Be careful/
Excellent 9.4
Pros: Stay Inn is a great hotel with an even better price. Abigail, the front desk attendant, kindly and promptly addressed each one of my many questions and concerns. The rooms were clean and the continental breakfast was good. No regrets!
Cons: I would suggest adding a refrigerator into the rooms. Just an added benefit for guests.
Mediocre 3.1
Pros: Location
Cons: Tv did not work. Toilet would not flush.
Mediocre 2.2
Cons: The facilities are subpar. I entered our hotel room with my new wife looking to escape cold weather from our northeast state to find outdated comforter from the 90's, an unsanitary sink top with hair and fingernail clippings on top, along with a dirty toilet seat that had a peice of crusted feses on it. This was the kind of hotel you have high school parties at with your friends because it is cheap.
Quality Inn Palm Beach International Airport - West Palm Beach
Rated no. 12
7.3
Good 7.3
Based on 1,069 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.6
Facilities
6.6
Location
8.3
Overall
6.5
Overall 7.3 Good
Based on 892 reviews
Cleanliness
7.7
Comfort
7.6
Facilities
6.6
Location
8.3
Overall
6.5
Cleanliness
7.6
Comfort
7.5
Location
8.3
Services
7.2
Staff
8.5
Cleanliness
4.0
Comfort
6.0
Facilities
4.0
Location
6.0
Overall
4.0
Cleanliness
8.0
Comfort
4.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
7.7
Comfort
7.5
Location
8.3
Services
7.2
Staff
8.4
Cleanliness
7.9
Comfort
7.9
Facilities
7.0
Location
8.4
Overall
7.0
Cleanliness
7.7
Comfort
7.6
Facilities
7.0
Location
8.4
Overall
6.3
Cleanliness
7.4
Comfort
7.2
Location
8.3
Services
6.9
Staff
8.1

Okay 4.0
Pros: great location staff very very friendly
Cons: needs updating and our rug was soaked from leaking air conditioner
Okay 4.0
Pros: location
Cons: needs updating and rug was wet in our room
Excellent 9.0
Pros: the room it's to small breakfast I didn't like it, location it's good.
Mediocre 3.0
Pros: Location not far from airport. Hotel in reasonably good condition. Close to shopping/Whole Foods, Best Buy.
Cons: No hot water in shower, had to change rooms. No airport shuttle despite being 5 mins away. ‘breakfast” was gas station snacks, truly valued as a “free breakfast”.
Mediocre 2.0
Pros: Nice pillows
Cons: Our bathtub was clogged , the water never got hot,the sink in the room leaked water whenever we used it the AC made loud sounds when it was on, one of the lightbulbs in the lamp didn’t work. It said breakfast was included but it was very disappointing. We got ice cream from vending machine and one was smashed and old other was freezer burned. Didn’t like that the ice machine was on main floor and we were on 6th. Made it a pain to go down and get ice often. Staff friendly.
Excellent 10.0
Pros: Location
Excellent 10.0
Pros: Location. Friendly staff
Excellent 10.0
Pros: clean and good location
Poor 1.0
Pros: The room was nice and cozy, clean. Everything work fine.
Cons: Management could not control unruly guest, some rooms had over 5 people in them. Teenagers roaming the hallway outside their rooms. The worst part was when I informed the front desk, they did nothing, the noise continued most if the night.
Mediocre 2.0
Pros: price
Cons: check in and appearance
Excellent 8.0
Pros: My car was literally out my door p0
Cons: I has the expecting sizes room and the first room with the couch had a stench to it but still happy
Excellent 8.0
Pros: The hotel is in a good location. Close to outlet, whole foods and highways. Spacious rooms that were clean.
Cons: No breakfast.
Okay 4.0
Cons: I specifically selected the ¿amenities¿ for hotels w/ an airport shuttle. This hotel doesn¿t.They have a maintenance man who drives a van to the airport ¿when he¿s around¿. Also no hot breakfast¿snacks in a brown bag. False advertis
Excellent 10.0
Pros: Clean and convenient
Cons: All good
Excellent 10.0
Pros: All the personal so great people !
Cons: Maybe need to have a better breakfast ¿¿ like eggs and bacon ¿¿ fruits ¿¿ .
Poor 1.0
Pros: Room not clean during my entire stay
Cons: no free breakfrast- only cofee and muffin
Okay 5.0
Pros: Countertops, color scheme
Cons: Dim. Carpet.
Excellent 10.0
Pros: The girls at the front desk .
Cons: All is good
Okay 4.0
Pros: Front Desk are friendly
Cons: Rooms are not made daily. No breakfast as told on the web page
Excellent 10.0
Pros: Awesome staff, all were so friendly and helpful.
Cons: No outside seating and small parking spots
Good 6.0
Cons: They don¿t clean your room or even empty your trash until you check out. The walls are really thin and you can hear everything in the rooms next to you AND across the hall. No hot food, just a grab and go breakfast (can of OJ, fruit cup and cereal bar)
Mediocre 3.0
Pros: It was 10 mins away from a job orientation which made it worth the extra $75. Someone else hair was in the shower on the wall. That was cool.
Cons: They unfortunately had to keep my security deposit of $75 due to my business trip lasting longer than anticipated. I was told it would be a late fee of $50 but ok and I made it back for 3pm. Dropped the key off at the desk. Seriously, deposit why
Excellent 10.0
Pros: Helpful staff
Cons: All good
Good 6.0
Pros: great stay, easy in*out, the room was great and spacious
Cons: there was no breakfast, nothing
Poor 1.0
Pros: We liked the location
Cons: The hotel was so old lamp shades were cracking. Roaches in the room. No blankets just sheets. Fire alarm went off twice and no one fixed the fireworks to stay open. A.c. made so much noise we had to turn it off
Poor 1.0
Pros: Hotel was in very poor condition in which I should've known better because La'Quinta is under Wyndham. And its a "no wonder" why they don't take the $75 incidental fee in cash? Its because they don't plan on giving it back so you'll have to call the bank.
Cons: Also called the hotel about the $75 incidental fee they didn't give back and the front desk clerk said everything I wanted to hear just to get me off the phone. I will not be coming back to this La'Quinta or any hotel ran by Wyndham for that matter.
Good 7.0
Pros: Clean good coffee ok location
Cons: Serve the purpose
Good 6.0
Pros: I liked late check out option of 1pm.
Cons: Room was not ready till 5:30pm. I got there at 4pm.
Okay 4.0
Pros: Hotel employee was very nice, friendly and helpful. She's the best!!!!
Cons: Hotel employee was a bit rude and that bothered me.
Okay 5.0
Pros: Some of the staff was amazing
Cons: yes we did not get house keeping the whole 5 days we where there slept on the same sheets the whole time had to go get more towels ourselves and bring down old ones
Mediocre 2.0
Pros: Nothing
Cons: No shuttle service
Mediocre 3.0
Cons: Room was never cleaned. Dogs barked the entire stay. Will never stay in a La Quinta again.
Good 6.0
Pros: No gim!!!!!!
Poor 1.0
Cons: they charged me 75.00 extra without telling me why
Okay 5.0
Pros: La habitacion bonita grande
Cons: La Alfombra sucia y desgastadq
Excellent 10.0
awesome shuttle service, very accommodating staff..live like manny and floyd at La Quinta...
Okay 4.0
Pros: The location....
Cons: The carpet in room was stained and dirty, the air conditioner didn’t really blow out cool air and they didn’t offer any breakfast even though it was advertised.
Poor 1.0
Pros: Parking and internet access
Cons: Front desk not very professional
Okay 4.0
Pros: Nothing
Cons: AC-heat did not work, only a sheet, no blanket.
Good 7.0
Pros: It was very clean and near where we had dropped off our last drop off so we were able to have something close by where we could rest.
Cons: The fire alarm went off during the middle of the night causing us to have to sit outside for a while during the middle of the night.
Okay 5.0
Pros: staff very friendly
Cons: room smelled like weed, very strong
Mediocre 3.0
Cons: no house cleaning had to get
Okay 4.0
Pros: Comfortable bed
Cons: Hotel was in nee of renovation. Room was very tired. Old furnishings.
Poor 1.0
Pros: Location
Cons: The Room was noisy the bed was uncomfortable And I got bit by something on my neck and collarbone
Good 7.0
Pros: Convenient, reasonably priced & friendly staff.
Cons: Room carpets should be cleaned and vacuumed better.
Mediocre 3.0
Pros: Towels and bedding were comfortable
Cons: This hotel is not up to the standards of the franchise it represents. The room was in need of a makeover. Worn tub, poor plumbing fixtures, plastic coffee cups, very basic breakfast. I would rate this no more than 1 1/2 stars.
Good 7.0
Pros: Pet friendly. Free breakfast. Free parking.
Cons: Breakfast area was cramped. Found a bug in our room.
Good 6.2
Pros: Location
Cons: Very small bed for a couple.
Mediocre 3.4
Pros: This hotel needs to be cleaned. Our room had a very dirty tub, the room rugs were slimy, the windows had green mold all over.
Good 6.5
Pros: Location is good and the bed was comfortable and clean.
Cons: The hotel smelled of smoke and the bathroom area could stay some updating.
Okay 5.1
Pros: -bed was comfortable -staff were very friendly and helpful
Cons: -lots of little lights glowed during the night (fridge, tv, blow dryer, clock, etc) had to put my clothes on top of them to sleep. -furniture and decor needs updating.
Okay 4.2
Pros: Clean and cool environment
Cons: The service sucks
La Quinta Inn & Suites by Wyndham West Palm Beach Airport - West Palm Beach
Rated no. 13
7.3
Good 7.3
Based on 892 reviews
Details
Reviews

Cleanliness
7.0
Comfort
7.3
Facilities
6.8
Food
10.0
Location
8.0
Overall 6.3 Good
Based on 699 reviews
Cleanliness
7.0
Comfort
7.3
Facilities
6.8
Food
10.0
Location
8.0
Cleanliness
6.8
Comfort
6.9
Location
7.8
Services
6.7
Staff
7.2
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
5.2
Comfort
2.0
Facilities
6.0
Food
10.0
Location
10.0
Cleanliness
7.1
Comfort
7.3
Location
8.1
Services
7.1
Staff
7.6
Cleanliness
7.3
Comfort
7.7
Facilities
10.0
Location
8.1
Overall
10.0
Cleanliness
7.1
Comfort
7.4
Facilities
7.3
Location
7.9
Overall
6.0
Cleanliness
6.8
Comfort
7.2
Location
8.2
Services
6.8
Staff
7.3

Good 7.0
Pros: I used the shuttle service from the airport and also to the convention center. I appreciated this service.
Cons: It would have been great if the shuttle ran a little earlier so that I could have used it to catch my early flight but I'm not complaining.
Okay 4.0
Pros: Location
Cons: I paid for breakfast but was told I didn’t so no breakfast. I would like to have that refunded. Carpets were extremely dirty. Shower had mildew. Water pipes were extremely loud and woke me up at 4:35 am when my neighbor turned on the shower.
Excellent 8.0
Pros: The room was very clean and comfortable
Cons: Noisy neighbors: the guest next door to our left were loud and up until 4:00 am
Okay 4.0
Pros: They got me down for one room instead of 2 rooms which i booked
Excellent 10.0
Pros: Staff very nice hotel Clean location good
Cons: Broken ice machine
Excellent 9.0
Pros: Super fast check in, carts to help carry heavy luggage, yummy breakfast, extra seating!!
Cons: Definitely the super noticeable wear and tear on some couches and items. Almost looks like its been in use for 30 years.
Poor 1.0
Cons: It took three room changes before they placed me in a room with sheets in the bed, and air conditioner that worked and one that was reasonably clean Extremely unsatisfied
Excellent 8.0
Pros: The sheets in the bed
Cons: I did not like the food at the bar it was disgusting and the price of a single water was four dollars I stayed at a Lotta five star places and water is no more than three dollars
Excellent 10.0
Pros: The front desk staff and the comfort of the bed were beyond my expectations for the star level of this hotel.I would definitely book this hotel again. The shuttle to and from the airport is a plus, however they do not pick up flights arriving after 9 so m
Cons: Nope
Excellent 10.0
Pros: Clean
Cons: All good
Good 6.0
Pros: Close to the airport.
Cons: Rugs are visibly stained,should have been changed a long time ago. Only ice machine functions seem to be on the eleventh floor. I was on the 3rd floor. I searched going up starting after checking mine on the 4th. No bottled water in room,buy in lobby.
Poor 1.0
Pros: Location
Cons: Hotel is not well maintained! The carpet in our room was damp and the whole room smelled like mildew, stains on linen, rips in wallpaper, some unidentified substances on walls! The worst hotel I have ever stayed in. Definitely not a good experience.
Poor 1.0
Pros: Nothing
Cons: Dirty and unorganized
Excellent 9.0
Pros: Location
Cons: Breakfast was not included and was not very good.
Okay 4.0
Pros: Convenient location to event & airport
Cons: Nasty rugs- stains in hallway and in rooms. Didnt dare walk w/o shoes on. Bathroom had a vent on the wall that was not secure- gaping open. No lounge chairs by very small pool. Straight back table chairs.. DEFINITELY NOT a gem of WPB. ¿¿
Excellent 10.0
Pros: The room was beautiful.
Cons: If you are in the lobby in the morning and want a cup of coffee, you have to wait until 630 and there is an extra charge.
Poor 1.0
Pros: The only thing great about this hotel was the friendliness of the assistant manager who checked us in. From there it was all down hill quickly.
Cons: The hotel was not a 3.5 star hotel in my opinion.The lobby looks very appealing but once you step in on the elevator you see it go downhill from there. Carpets in the hallways are nasty, your room not cleaned the best. Hair on sink and shower. AC broken
Okay 5.0
Cons: How did this hotel get rated 3.5?
Mediocre 3.0
Pros: Bed was comfortable and the room was clean. Staff was very nice at front desk.
Cons: hotel floors were very nasty and liquid stained.
Excellent 10.0
Pros: Clean and nice room
Cons: Little confusion with Staff a lot of training going on a lot of mistakes made
Poor 1.0
Pros: Nothing
Cons: One of the dirtiest hotels I have ever stayed in. The carpets were disgusting and stained I did not take my shoes off. Smell like mold don¿t know how this was 3 star hotel. Every time the air conditioner kicked on it was extremely loud. Do not stay her
Excellent 9.0
Pros: Nice staff at front. I didn't have any food or services. Pool was small, but I had it all to myself for the hour I sat outside.
Cons: I don't believe the restaurant was open, or at least it wasn't when I checked in at 9 am. Can't fault them, covid screwed hotels bad. And now noone wants to work
Good 7.0
Pros: renovated rooms
Cons: stayed there for 3 nights and never refreshed the room, changed towels or made the bed On the second day I asked for the service and it was not performed
Excellent 10.0
Pros: Shuttle to airport
Excellent 10.0
Pros: Clean and good location.
Mediocre 3.0
Pros: It looks nice on the exterior.
Cons: No breakfast included with the hotel (comparable prices hotels included breakfast), nowhere close by to go for breakfast. Door didn¿t close all the way. Terrible soundproofing - could hear someone in the hallway knocking incessantly on a door at 1 AM.
Poor 1.0
Pros: The bed was comfortable
Cons: -Reservation wasn't in the system -No microwave as advertised -Refrigerator wasn't working -Room was asked to be cleaned three times and it wasn't done -Asked for the property management three seperate times before a team member reach back to
Mediocre 2.0
Pros: close to interstate
Cons: outside was a mess. Asked for room to be cleaned they didnt make the bed just left a pile of folded sheets on the edge of the bed. Thugs/homeless etc sitting outside smoking weed, drinking every night.
Poor 1.0
Pros: I booked and they said they have no room. I wasted 4 hours waiting in the lo. bby
Okay 4.0
Pros: I liked the location it was in.
Cons: I didn¿t like how the A/C didn¿t cool the room, the rug in the room was hideous and full of black spots and stains, the bathroom drainage in the tub and sink was repugnant.
Poor 1.0
Pros: The hotel smelled so harshly of cleaning products to cover up the filthy rooms I could not breathe. I went to the pool area for fresh air and it was disgusting. Chairs in the pool, no where to sit. I stayed one hour and left the room. Front desk was rude
Cons: Everything was horrible I left one after I arived.
Okay 5.0
Pros: Not much
Cons: Seemed more dirty and dingy than I was expecting
Poor 1.0
Pros: Nothing,
Cons: The hotel was dirty, the carper was filthy in the room as well as in the hall. Staff was inconsiderate and rude, the staff was not very helpful
Poor 1.0
Pros: Nothing
Cons: Sketchy people work there somebody knocked on my door at 3 AM in the morning claiming to be security and it wasn¿t security also the floor has stains all over it and the front desk is rude
Okay 5.0
Pros: The staff was very polite and helpful. The front lobby was nicely done.
Cons: Carpets both inside rooms and hallways were very dirty. Mold in bathroom. Beds were not made every am. Noisy in early hours. Smell of pot one evening upon returning to our floor. Minimal towels in bathroom. No good food options.
Mediocre 2.0
Pros: Not to be rude but the best part was leaving the hotel.
Cons: Room where dirty smell in the rooms
Mediocre 3.0
Pros: The location
Cons: There was no room service until after you check out
Okay 5.0
Pros: Close to airport
Cons: Hard to get them to answer the phone. Shuttle inadequate operating times. Extremely noisey air conditioning
Okay 4.0
Pros: Just a regular holiday inn.
Cons: No communication about the shuttle service, had to wait for almost 1 hour and had to multiple times. They don't have a regular shuttle but someone driving in their personal car. No one told me about it. Internet is very bad, even the cell signal was no
Good 6.0
Pros: Location to airport
Cons: Hallway carpet was disgusting. Restaurant not open. Staff not very friendly. Reserved shuttle for 11am the following day to airport. The driver was a half hour late and it was a car not a shuttle. Another couple was also waiting so he had to make 2 trips.
Good 7.0
Cons: The customer service was fair. Check in was terrible
Mediocre 3.0
Pros: Nothing, It was filthy !!
Cons: This hotel is filthy, the carpets and the walls are so dirty !!
Okay 5.0
Cons: Carpets were dirty in hallways and in rooms.
Okay 5.0
Cons: The carpet threw out the hotel is very nasty, the market place in the hotel was not stocked, the breakfast is just horrible there giving tater tots & eggo waffles as a replacement
Good 6.0
Pros: The friendliness and helpfulness of the staff - excluding the very rude parking lot security man
Cons: While I understand that the hotel of undergoing renovations, the carpet in my room was stained and disgusting
Mediocre 2.0
Pros: There is not much to like about the Holiday Inn apart from its location to the airport. The staff were reasonable, and the bathrooms were nice.
Cons: Overall the place was filthy. Carpets in the hallways are dirty and stained. Crumbs throughout the room meant it was not cleaned properly. The TV did not work even when getting a new remote. Definitely not 3.5stars.
Excellent 10.0
Pros: Breakfast is outstanding!
Cons: Everything is awesome!
Mediocre 3.0
Cons: The place is worn. The carpets are stained. The bed ancient and hard as a brick. Certainly not a 3.5 star hotel. More like 2 star.
Mediocre 3.0
Cons: There were stains all over the floor and walls. The smoke detector was hanging from the ceiling.
Mediocre 2.0
Pros: A/c worked great in room
Cons: Carpets were stained and gros, hard beds, elevator smelled like weed, expired soda sold downstairs, Cheetos on comforter. My friend booked a room and they sent her to a room with someone in it. Then they did it again and someone was in that room too.
Good 6.0
Pros: Staff very nice and helpful
Cons: Lamp on right side of bed did not work and shade wobbled. Carpet very dirty.
Good 7.0
Pros: There where no disturbances
Cons: No breakfast due to renovations
Good 6.0
Pros: The food from room service
Cons: Tv selection. No dark blinds for the windows
Good 6.0
Pros: Good location
Cons: It is dated and not as clean as it could be.
Good 6.0
Pros: Good price
Cons: The water ran cold in the shower if anyone else in floor took a shower
Mediocre 3.4
Pros: Near the airport
Cons: There were roaches in the room. Had to be moved at 10pm to another room
Excellent 9.5
Very please t overall Facilities very attractive
Okay 4.0
Pros: Staff is friendly
Cons: The beds are woefully uncomfortable. I literally got no sleep. It does not live up to the holiday in standard I'm used too
Okay 4.0
Pros: Hotel was close to airport and the shuttle was convenient
Cons: I got food poisoning right before my cruise and it ruined my whole vacation!!!!!!!!! Don't eat the breakfast.

Cleanliness
6.1
Comfort
6.1
Facilities
6.6
Location
7.2
Overall
7.5
Overall 6.0 Good
Based on 656 reviews
Cleanliness
6.1
Comfort
6.1
Facilities
6.6
Location
7.2
Overall
7.5
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
5.8
Comfort
5.8
Location
7.0
Services
5.9
Staff
7.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Comfort
6.0
Location
7.1
Services
5.9
Staff
7.2
Cleanliness
5.6
Comfort
6.1
Facilities
8.0
Location
7.3
Overall
8.0
Cleanliness
6.6
Comfort
6.4
Location
7.5
Overall
10.0
Services
6.7
Cleanliness
6.1
Comfort
6.0
Location
7.4
Services
6.0
Staff
7.1

Poor 1.0
Pros: Nothing I want my money back
Cons: Everything horrible
Poor 1.0
Pros: The building is nice overall for how cheap it was, i expected worse
Cons: When i checked in they first assigned me to the wrong room and ended up walking in on someone in there room. They gave me a different room and the door was already open when i walked up. it was me and my friend on a business trip (2 females) we checked in at night and it was a bad experience we ended up leaving. They refunded me my money but didn’t really care about what happened
Excellent 8.0
Pros: the front desk people where really nice and helpful
Cons: the room should be more clean before the guest arrive the housekeepers doesn’t pay close attention to details
Excellent 10.0
Perfect for my needs
Excellent 10.0
Pros: Staff were helpful getting the detailed receipt that was needed for my expense report. Also helpful in printing directions and advising on places to go, restarants, etc.
Studio 6-West Palm Beach, Fl - West Palm Beach
Rated no. 15
6.0
Good 6.0
Based on 656 reviews
Details
Reviews

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