|"Always helpful and friendly staff."||(in 27 reviews)|
|"The breakfast was great!"||(in 33 reviews)|
|"Breakfast and spacious rooms."||(in 8 reviews)|
|"Room service stole my basketball shorts."||(in 6 reviews)|
|"Air in room was not great."||(in 5 reviews)|
|"They don’t have an outdoor pool."||(in 8 reviews)|
|free breakfast||in 91 reviews|
|staff was great||in 75 reviews|
|swimming pool||in 49 reviews|
|happy hour||in 40 reviews|
|front desk||in 24 reviews|
|room service||in 22 reviews|
|room was very clean||in 19 reviews|
|bed was very comfortable||in 7 reviews|
|uncooked chicken||in 6 reviews|
|bathroom was very small||in 5 reviews|
|construction noise||in 5 reviews|
|room to be cleaned||in 5 reviews|
|certain things||in 3 reviews|
|embassy suites||in 3 reviews|
|monies worth||in 3 reviews|
|ordering a drink||in 2 reviews|
Breakfast was amazing and the staff bend over backwards for their guests at this location.
Ice machines are hard to find and the fitness area could use a few new updates. The machines clearly needed some T.L.C.
Fast check in and out. Loved happy hour and the morning breakfast was amazing.
We had a double room with a pull out coach. I had called several times to get the sheets and a extra pillow and blanket. No one answered. Finally someone answered and put me on hold for over 10mins but never came back to the line. I ended the call.
Room was never cleaned business next door played l
Bed was nice
Noise, and room was never cleaned, friendly lady driver who picked me up at airport
EMBASSY SUITES SHOULD BE EMBARRASED
The Staff was pleasant,
Do not know where to start. The property is a dump and under massive renovation. The structure should actually be imploded. While I was there over a two (2) day stay the construction noise level was intense. Workers all around. The a/c barely functioned with the outside temperature hovering around the century mark, Front entrance roped off. 75 % of the rooms gutted. The Hotel should never be accepting guests while under construction.
Construction at hotel made it unomfortable
Rooms were great, clean, comfortable.
booked reservation had breakfast included. No breakfast available due to construction being done at hotel. noisy at time due to construction. room rates should of been 10 to 15 % discounted from price paid due the situation or been informed of situation so reservation could of been cancel and reservation made else where.
Hotel Needs Work
The hotel has been purchased by Embassy Suites and is undergoing a multi-million dollar upgrade. Upgrades are sorely needed. The ongoing work did not impact us. There were signs indicating when there would no longer be breakfast and when the pool would be closed, all due to the upgrades. The enclosed 8-story atrium is pretty nice. The indoor pool is a decent size and there is a hot tub, but my group did not use either. The staff were very polite and check-in and checkout were easy and quick.
Our group had 4 rooms. The air conditioners did not work in any of the units. The front desk was told twice but nothing repaired or notes left indicating that they could not be fixed. On the last night, one of our rooms needed to be moved due to the heat. We had a couple rooms on the 3rd floor over the pool. The odor of chlorine was pretty significant. All of the rooms had mold/water damage issues behind the wallpaper, primarily in the bathroom and around the sliding glass door to the small deck. A dirty pair of underwear was adjacent to one of the decks. We were there for 4 days and the breakfast was the same each day (scrambled eggs, a slice of ham, and some chewy potatoes). A large cockroach was observed in the atrium where breakfast is served.
Room was spacious, lobby colorful, decorative. Easy access, many dinning options in area. Great bargain for the price.
Only down side, to get hot water at sink took a bit of time, but did eventually. Areas of the carpet were a bit lumpy.
Got more than I paid for!
Comfortable bed and linens. Indoor jacuzzi. Living area in hotel. In room amenities: coffee, microwave, fridge. Close to shopping, restaurants and airport.
The Jacuzzi and swimming pool were clean & well maintained. The bed was very comfortable. The staff were all attentive and courteous.
Beautifully designed with a sense of being outside when u look over the inside balcony.
The location and convenience of everything
The place looks beautiful inside
The roof had a leak in breakfast area, where nobody seemed to notice... Complete hazard with kids and especially being pregnant. I called for more towels and soap for the next day never received anything, had to go down and ask the front desk in which he pulled them from the back immediately.
Not one thing
Smelly, mold in bathroom, old out dated television, sticky couches, Would never book ther again.
Situated near the airport, this hotel is 0.5 mi (0.8 km) from Bassett Place and within 3 miles (5 km) of Cielo Vista Mall and El Paso County Coliseum. El Paso Zoo is 2.8 mi (4.5 km) away.
based on 268 reviews
Policies vary by room type and provider.
All reservations at Embassy Suites by Hilton El Paso – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Embassy Suites by Hilton El Paso is located at 6100 Gateway East, 4.8 miles from the centre of El Paso. Western Playland Amusement Park is the closest landmark to Embassy Suites by Hilton El Paso.
Check-in time is 15:00 and check-out time is 11:00 at Embassy Suites by Hilton El Paso.
No, Embassy Suites by Hilton El Paso does not offer free Wi-Fi.
Yes, Embassy Suites by Hilton El Paso offers free parking.
No, Embassy Suites by Hilton El Paso does not offer free airport shuttle service.
Embassy Suites by Hilton El Paso is 2.6 miles from El Paso. Embassy Suites by Hilton El Paso is 10.1 miles from Ciudad Juárez Abraham Gonzalez.
Yes, Embassy Suites by Hilton El Paso is a pet-friendly hotel.
Yes, Embassy Suites by Hilton El Paso has a pool on-site.
Embassy Suites by Hilton El Paso has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.