Lack of communication, never flying frontier again
Cons: My flight was delayed by more than 3 hours. The representative at check-in told me that the flight was coming from LaGuardia airport and was delayed due to bad weather (which I can still believe to be true despite any evidence of severe weather when I checked online). No one (from the check-in desk to the boarding gate) had any information about the delay and we were sitting clueless at the gate as the departure time kept changing frequently. No frontier crew was present at the gate to answer our queries or to provide reasonable respite in terms of water or meal vouchers at a very cold airport (heating wasnt working for some reason). This was aggravated by the fact that there are no complimentary drinks/meals on the flight. I would also like to point out a cheap trick that the airline tries to fool passengers with. They try to charge you for your seat when you check-in online. You have to skip seat selection to avail a seat at no extra cost. This on top of carry on baggage fees. It doesnt sound like a budget airline to me. A cheap one, for sure.