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Nice staff, cleanliness
The staff were extremely kind and since we were there as newlyweds We were given a copy of our new name signed for the first time as A keepsake....the mattress was very comfortable ....wish we could've Slept longer but we had to catch an early flight to our honeymoon Destination. ....definitely a night to remember.
In a really nice area, absolutely wonderful staff (best I've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants. Wish there were a sauna or steam-room.
Stayed quite a few times and we just love it. Great little getaway, very clean, comfortable, and incredible staff. They go above and beyond to assist in any way to make your stay great. Never stayed at such a clean hotel, this is really top notch.
Room was clean and the staff was helpful Everything was ok
Low price, room and hotel were clean, nice HD TV, free Internet Wood Floors, no breakfast, limited toiletries
The location and price was perfect for us. The hotel was clean and facilities acceptable. The hotel was unable to provide a crib for my 16 month old child. They said they only have one and it was being used. It seems strange that a fairly large hotel only has one crib.
Worn out. Chair ripped at desk.
Upgraded room was very nice with a separate lounge w/ microwave and fridge however I only got the upgrade because the initial room I was assigned had an unmade bed. The front desk addressed it quickly though.
The tv The fact that the room was moist, the a/c not good, I woke up with a sore throat. The sink was not in the bathroom. The tub had a "dip" in the middle & had a Crack in it like too many people stood in the same spot. The lighting was poor even with 6 lamps. You had to go to the front desk for extra linen, the cleaning ladies didn't have any on the cart. Lastly, cause I'm tired of talkin. My cousins room had MOLD on the wall where the sink was that was supposed to be in the bathroom. No maintenance people on site, just a security guard. I will never stay at another red roof inn. They are ratchet & so is the staff.
The staff was really nice! Rooms are extra clean. We stayed in a room that had the connecting door. My wife and I were trying to sleep, this is already 12:30 AM. There were kids in the next room. Laughing, joking, yelling and screaming really loud. We had to call security to get them to quiet down. Also, this hotel allows dogs. This is the worse idea. Someone with a dog across the hall, couldn't get him to sleep. As a result, he would bark all night. Generally speaking, most people do not have common sense. People would go in and out of their rooms, and allow their doors to slam, waking others in the process. We went out for breakfast. When we returned, our room smelled like marijuana. Someone near our room had smoked up, and the smoke traveled underneath the doors. The bottom line, the price is not bad, the staff is nice and friendly, the rooms are very clean, but some of the people that come to the hotel ruined it for everyone else.
The special that I got last min reservation ,cleanliness, There weren't any breakfast only coffee. I've stayed at 2star hotels and have received breakfast during my stay.
Beds were comfortable, the room was quiet and the hotel location was close to restaurants and shopping - as well as being easily accessible to expressways. While there was wireless Internet access the signal was not strong and cell phones could not connect to that network unfortunately. Ice machines on several floors seemed out of order or not working very well. The hotel was functional but basic - one small pkg of kleenex/day, 1 small shampoo pkg/day. Possibly if we asked for more it would have been provided, however.
Red Roof Inn Long Island was basic but clean and quiet. I like that there's a written notice of a no partying rule displayed at the front desk. We just wanted a place to get a good night's rest at a reasonable rate before leaving out of JFK the following day and we got it here. If this is the same thing you're looking for within driving distance of JFK or Manhattan then you won't go wrong with this Red Roof Inn. There's plenty of places to eat nearby.
The towels could be a little thicker and larger for shower use.
Comfortable and luxurious room with exert ammenity. Immaculately clean in every way with a supportive comfortable mattress, premium linens and fluffy pillows. I would recommend this hotel in a heartbeat. The pool is too small.
The rooms were very nice, bar & restaurant were awesome. Fridge, microwave & options for beverages were good. The location was perfect for our girls night sleepover. The front desk clerk was rude & didn't explain any charges. Unfortunately they had to come and change the bed sheets because it looked as the though the weren't changed from the previous guests. The cleaning staff responded quickly and they were very apologetic.
Not much, wife enjoyed her massage. Beds too small, advertised pool is actually an exercise pool in the basement 15x8 in size. Very small bar that is understaffed. Gaming center has small pool table and board games that are incomplete. Very overated overall.
Everything was great! From the moment I checked in, I had a great experience! From Will and Zach at the Marco Polo, to the comfortable room. I would stay here again and again! Great job to management for properly training the staff. Nothing!
Staff, was great. Louis is the star of the whole hotel. Ceiling leaked. We had to move to different room. AC was weak and noisy. Room wasn't very c;ean.
The staff and service were outstanding! They seemed to genuinely care how you were doing.
large, comfortable room, nice amenities. clean. easy access to shopping, university, restaurants. We weren't there long enough to take advantage of the spa or game room.
The hotel is surrounded by many shopping stores and easy to get to. My only issue with the hotel is the pool is very small. The hotel was great and in a great location.
The hotel was great. However, the king suite did not not seem to have a king bed. It seemed to be a queen bed.
The location suited our needs quite well. Most staff members were courteous and helpful. The fact that there was no complimentary breakfast was a disappoint considering the price per night and the large buffet put out in the morning. I'm still not clear as to who is entitled to it and the answer I got at the front desk was vague at best.
cyber room and complimentry coffee and fruit in the mornings yes just wish they had a shuttle service to jfk so i wouldnt have to drive so much in new york cause im not used to the traffic but smart enough to buy the added insurance to my rental car..
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This hotel is located within walking distance to MANY dining options, both chain restaurants and local establishments. There is also a shopping mall literally across the street from the front door of the hotel. The hotel was undergoing a renovation. Our room had already undergone the remodel. However, we found the temperature of the room difficult to stabilize. The fan of the heater/air conditioner was also quite loud.
The front desk was extremely helpful. The waiter was great also
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The location. I was completely satisfied.
It was very centrally located to everything, which may it very easy to find (coming from the Jersey Shore). We had an excellent dinner at Baci (?) restaurant. And could easily get to the Scottish Festival at Old Westbury Gardens. It was impossible to adjust the temperature (as it was designed).
Overall-everything! The location was extremely close to where we needed to be. The room was very clean and well maintained. Even though the dining area was being remodeled and they served breakfast in a meeting room, the service and food was excellent. N/A
Staff was truly excellent. Bed was a little too firm for me.
Room was clean and bed was very comfortable. Had a nice continental breakfast too. Staff was very pleasant. Would stay there again. Parking was limited. Had to park away from room. Had to wait for car to come close to room to load & unload.
Neat LIRR to NYC
The rooms where clean. The breakfast was decent. Lots to do in the area. The pool was clean. !o minutes from the beach.Nice restaurant on property. The staff was not very interested in helping. Not rude just a little standoffish talked more with each other instead of trying to help with questions you may have had.
The staff was great. Noise from outside
Breakfast was good. Convenient location. Easy parking. Room was small. Also loud because of train station next door.
Location Train noise
Safe Room smelled like paint Door had a draft Heating system was either hot or cold no warm Bathroom water took a long time to get warm Had to play with faucet handle for hot water
Train stop right next to one side of the hotel! Thus you hear screeching of train & train horns blowing. Only 1 of the 2 elevators was working. The one working elevator went up to the 3rd floor (where we were staying), but it didn't go down from the 3rd floor. Breakfast food good.
The staff was the best we have ever met and the hotel was spic and span clean. Breakfast was good and the location is within walking distance to everything anyone would want. The heater was so loud, it was hard to sleep,
Rooms were clean and nice, MOST of the staff were wonderful. Young woman at check-out was rude and nasty.
Comfy bed and pillows!
Very nice and responsive staff, clean and neat rooms, beautiful lobby Only thing I wish I had was a fridge in the room
Location Unhelpful staff. Dark and dingy hotel. Small rooms. Gave us a single full bed when we requested a double.
The hotel was very nice. Clean and attractive throughout. The staff was friendly and helpful. The cookies at the front desk were a nice touch. We had a king bed room. It was nice and the bed was comfy. It had a flat screen TV and included HBO. We had requested extra towels and they were in the room when we checked in. The bed only had three pillows, but a call to the front desk quickly remedied that. The included breakfast was great. We stayed for two nights, one morning Nova and bagels were featured, and the next day there was an omelette station. Fresh fruit, yogurt, home fries, bacon and sausage were among the offerings both days. Yummy. The construction mentioned in some other reviews was not present when we were there. There should be a sign directing you to park on the lower level checking in with bags. There is an elevator from the lower level. If you park by the main entrance, there is a flight of steps to haul your bags up. A channel guide in the room would be helpful.
Conveinent to some local restaurants and shops. Fitness center did not feel like a safe environment. Tucked away in basement far corner. Complimentary breakfast was not appetizing. The way the rooms are situated around the open atrium where the bar is located, is sometimes noisy at night.
Location The fact that they were doing construction in the hotel and did not alert us at the time we made our reservation.
Hot breakfast included in room price.
Hotel looked beautiful from the outside. Included breakfast was nice. I stayed there when the 1st floor lobby was under construction. It didn't really bother me at first because the hotel did look like it needed to be updated, but they put me in a room where 2 out of the 3 nights I couldn't get to my room on my own. The second night there, I wasn't able to use the steps to get to the floor my room was on, so I used the elevator. I was met by a couple of men who basically told me to be careful and not to walk on the wet cement in order to get to my room. And this was at around 11pm. The last night the hallway to my room, as well as the elevator, was blocked off by caution tape. A staff member had to walk me through a kitchen located on that floor. So I'm not sure why I was put in that room since it definitely didn't seem like they were to capacity. I am sure this was just bad timing for me but it would have been nice to be notified beforehand that this was going to be occurring. Also the hotel needs updating everywhere.
The hotel is new so it has that going for it. The rooms are decent sized and the beds are comfortable. This was our 4th or 5th time staying at this location. I checked in through the app which may have been a good thing in this occasion. When we arrived there was no one at the front desk!
We checked in after 1am the check in person told us that he will extend our stay until 2am although that's pushing it but we checked in late. It was appreciated. In the morning we got a call from someone so rude we told him what we were told, he said no way you gotta go at 12. At this point I was annoyed and insulted. This person should not be at the front desk, no customer service skills I told him to check with the other person because 2pm it is. I would have been fine leaving but that nasty attitude. A half hour after the conversation, housekeeping pushed the door. She was most courteous and so apologetic as she was not told. The front desk people,need training. Not convinced I would stay there again!
I liked the size of the room and that the location was very accessible.
PARKING IN BACK EVERYTHING FOR THE MONEY ABSOLUTELY NO VALUE SURE CLOSE TO JFK....SO WHAT WAS ON BUSINESS IN THE AREA ALL HOTELS ARE OVER PRICED PLACE NEEDS A PAINT JOB. FEELS LIKE A FUNERAL PARLOUR
The location is good, easy access to many locations on long island. The bed was so uncomfortable that my back still hurt a week later. The AC clicked on and off all night (despite being on the correct setting) and it was incredibly loud/rattling/screeching, constantly waking me up after finally falling asleep on the brick-bed. The AC also left a huge puddle on the floor. The shower curtain had holes in it. The walls were thick with dirt.
The front desk was very nice and easy to check in. Looked like a Motel from the outside. but the rooms were very clean and modern. Nice comfortable beds too.
The sheets were old, had holes, and very itchy. the heat was blowing out cold air. bathtub was dirty. King bed with two flat pillows. Never again. Unpleasant stay
I was pleasantly surprised at how clean this hotel was. When hotels quickly turn rooms for the next guests arrival,some house keeping issue get overlooked. This however was not the case at 5 Town. Very clean rooms and the entire hotel staff was wonderful. Each hotel employee was attentive and kind. I would return to this hotel and I would recommend it to family and friends. Please acknowledge the entire staff at 5 Town and thank them for making my first stay a nice experience. My only complaint was the AC unit. It was difficult to adjust to my sleeping comfort
Cleanliness, friendly staff
I actually don't have any complain. good!
Rooms were clean and updated and a great location. The desk clerk was behind a bullet proof glass. The hotel seem to be a "Welfare" and "Drug" place.
Nothing ! Everything !
The staff was very nice and friendly. The room was clean. It was a little small but I didn't mind at all. I could hear everything my neighbors were saying. Every single word. No exaggeration. I had to get up very early the next day but it was difficult to do so, because the noise kept me up and normally I have no trouble falling asleep.
Can't think of any!! Dirty, small, smelled horrible, beds extremely creaky, old, air conditioner very loud, just overall disappointing.