Puerto de Santiago hotels

Pros: Clean and comfortable with elegant furnishing, lovely patios, lots of space, very kind and helpful staff. Bar at pool was nice with great smoothies and plenty pool chairs.

Cons: I didn't cook in the kitchen but if I had, it was not sufficient;y equipped. Nice glasses, pots and pans but no utensils, salad tongs, or serving utensils, salt, pepper

Pros: The location and the quality

Cons: There isn’t anywhere to walk

Pros: Las Terrazas are part of the 5 star Ritz Carlton Abama complex - need I say more!

Cons: A trifling thing but the UK television reception was a little unreliable

Pros: A spacious and clean apartment, comfort bed, beautiful terrace with nice views. The infinity views from both swimming pools are amazing. Staff was very friendly and most helpful. It’s a bit of a walk to the beach and sunbeds are at extra charge but free transfer car is always available, and the walk to the sea is enjoyable (back to the hotel up the hill one might want a transfer).

Cons: Nothing to mention really

Pros: Las Terrazas De Abama is the most amazing place I have been so far, incredible staff, OUTSTANDING views and overall an amazing place. Thank you for this wonderful experience

Pros: VG rooms and location. Breakfast is reasonable.

Cons: Buggies for internal transport to the beach and hotel Carlton

Pros: The room and the terrace were perfect. Excelent view! Staff was very friendly and with good sense of humour :) We really recommend SKA Diamond and will definitely come back.

Cons: We had an issue with cockroaches in our bathroom a couple days. It was uncomfortable but the staff was very helpful and tried to solve this issue. They also double checked with us if everything’s okay. Really willing to help.

Pros: Lovely place with friedly and happy staff. Food was very good too. The view was amazing after we got another room.

Pros: Modern, very clean with friendly staff

Pros: The best staff ever!in particular Cleaning service excellent!!!

Pros: Clean,guiet,spaceious apartments. Nice and serviceminded staff. Good,clean pool and enough sunbeds. All you need for breakfast. Big private terrace. The best view ever!

Cons: Nothing

Pros: The view from the apartment was super nice and much better than we expected. The staff was very helpfu. The swimming pool is very clean and the bar is a plus. We would absolutely recommend staying here.

Cons: There were two single beds instead of a king bed which was a little unexpected as I was visiting with my partner. Some tea coffee arrangements in the room would have been nice.

Pros: We would certainly think of going back

Pros: Location, staff, pool

Cons: Very bad smell of sewer in the toilet and in the hotel

Pros: Great views of Los Gigantes cliffs and the seafront. Stunning sundowner views. Great hotel for families with young children. The apartment is spacious, nicely furnished, clean and practical. Super handy to have a fully equipped kitchen with an oven, microwave, fridge/freezer, coffee machine, toaster, kettle, etc. Complimentary drinks, two bottles of water and use of beach towels. Friendly and helpful reception staff. The pool is area was clean/organised. There's a small playroom for the kids.

Cons: We had a few rowdy families using the pool until quite late at night (10:30-11pm), however once they left things went back to normal.

Pros: It was very clean and modern, good sized apartment. Very helpful and refreshing approach ie take the towels you need for the beach with no deposit, no reserving sun loungers. Great balcony space with outdoor plug sockets

Cons: The palm trees obscure the wonderful view from the rooms on the 1st floor. The bed could have been softer - although I guess that’s personal choice.

Pros: The staff were very pleasant & courteous

Cons: The food was very poor quality compared with the last time we stayed here. The location of the restaurant for breakfast has been moved from the tranquil position by the red level pool to a lower ground level & the atmosphere & furniture made it feel more like a canteen, not the relaxing feeling of previous visits. On the first morning we were told the red level restaurant was closed & told to eat in the cheaper part of the hotel. The buffet restaurant there was awful . The hot food that was left was swimming in oil & cold . I asked for a fried egg ,there were two left on the plancha, the cook took a spatula from a pan containing a pile of dirty utensils & served the egg with it. We arrived in the buffet restaurant at 10:15 am after being told food was served until 11am but the staff were already clearing food away and cleaning around the tables.We couldn’t eat the food it was awful. 5 star prices for 2star quality.

Pros: The accomodation was very lush. We thoroughly enjoyed everything that red level had to offer, including the butler preparing a jacuzzi, Clarins products, water ritual and the wonderful happy hour at 6PM.

Cons: The food wasn't as nice as I would have expected. We even had a bit of plastic in one of our desserts. Eventhough we were full board, many of the meals required us to pay a supplement on top.

Pros: Nice facility, especially pool. The breakfast was nice and evening happy hour was as expected.

Cons: SPA was not available. The shower booth was not convenient. (water pressure too weak, water leaking to the outside of the booth.

Pros: Everything else

Cons: Maybe better lights in the rooms

Pros: loction is excellent to get to other resorts if wanted.The appartments are excellent every thing you would expect from timeshare property.

Pros: Excellent accommodation, and very clean. All staff happy and helpful.

Cons: Shop opening hours were basic, and no fresh bread in the mornings! Bar area had quiz three times a week. Couldn't lie by the pool once that got into full flow, much to loud! Great for the older generation fancying bingo

Pros: A beautiful location with good views, friendly staff, good restaurant and bar. Easy to walk to bus stop & taxi rank. Lidl on the doorstep. Superb.

Pros: Great views in great location

Cons: Bit cramped with number of sunbeds around pool

Pros: The rooms were spacious and nice.

Cons: The hotel is too far from the village, so we didn't go out much. We ended us staying on premises all the time and didn't get to experience the island as well as we hoped to. The beach is tiny with very little service. The restaurants are meh and severely overpriced. This is a 2000-room property and you feel it every moment you are there. It feels like a train station: people are everywhere, coming, going, walking around. No personalised service whatsoever. In fact, you get very little service. There are ants in the rooms and bathrooms, and the hotel staff shrug their shoulders and tell you there is nothing they can do about it.

Pros: Comfortable and luxurious. Staff were fantastic

Cons: Not able to walk anywhere

Pros: Unique hotel with wonderful facilities and surroundings

Cons: Service was not as good as you would expect from a hotel like Abama - was much better when we were there before. It was in some cases slow and lacking.

Pros: Very clean and well laid out

Cons: Very hilly

Pros: The rooms were spacious and nice.

Cons: The hotel is too far from the village, so we didn't go out much. We ended us staying on premises all the time and didn't get to experience the island as well as we hoped to. The beach is tiny with very little service. The restaurants are meh and severely overpriced. This is a 2000-room property and you feel it every moment you are there. It feels like a train station: people are everywhere, coming, going, walking around. No personalised service whatsoever. In fact, you get very little service. There are ants in the rooms and bathrooms, and the hotel staff shrug their shoulders and tell you there is nothing they can do about it.

Pros: The overall set up and classy, imaginative and comfortable ambience of the whole place. The restaurant was really special in every way.

Cons: The coffee was not good and bread a bit sad for breakfast. Mostly white bread available.

Pros: breakfast perfect

Cons: diner was bad

Pros: Friendly welcome with glass of cava. Room very comfortable with all amenities needed.

Pros: It’s a very special place to stay,beautiful mountains all around,air is so fresh,very quiet and relaxing but still you have everything needed for your comfort.Huge marble tiled bathroom we loved it!Staff is very friendly and welcoming.

Cons: We liked everything

Pros: Breakfast was great. An excellent choice available. The restaurant provided good, hearty meals.

Cons: Nothing, would love to stay again.

Pros: Private.sunny terrace

Cons: Smoke over the terrace fron chimney above

Pros: Spacious room, fire was lit on request, superb breakfast

Pros: Liked the rooms, the pools, the public areas, the location for Alcala.

Cons: The breakfast food was very average. So we ate in town for all other meals (good selection of places nearby). Sunbeds were poor with no matresses. I had a good stay but came away thinking it was a 3 star package holiday hotel passing itself off as 5 star because of the 'red level' bit attached to it.

Pros: The welcoming when I arrived was nice and all the staff were lovely and attentive. The resort is beautiful &kept clean at all times. I was also left a note in my room and bottle of wine for my birthday. The night of my birthday bar staff sung happy birthday to me as well brought out a cake.

Pros: Clean and comfortable

Cons: Have to pay for lots of add ons

Pros: The natural swimming pool outside the resort actually The staff at the reception was really nice ( the manager, really nice too )

Cons: Too big, too noisy, not so clean Definitely Not a 5 stars

Pros: Our second vacation at Gran Melia was great. The breakfast was varied and tasty. The lunch - it better to have a lunch in one of other restorations that Panegia.

Cons: To clean better

Pros: Everything was fantastic! The staff, the hotel, the food, the pool, the service - Amazing!!! I did not want to leave. I cant praise it enough. Trust me, book it and you will not regret it.. it will exceed your expectations. YOU WILL LOVE IT!! If there was anything more than 5stars, Gran Melia Palacio de Isora Resort & Spa will definitely get it!!!

Cons: Nothing. Everything was superb.

Pros: Great location and fantastic views

Cons: Parking spaces are small

Pros: 1 hour after the check out is very expensive - 10e. Warining for pepole, who is late!

Cons: The view is beautiful! Apartments is large, beds is comfortable, staff is nice.

Pros: Great view, helpful staff, good facilities

Pros: The location was amazing, as it had the best view over the sea.

Cons: On arrival, at 1130pm, we found that the lights in the room did not work. As the kids were tired we decided to use our phone lights, and let the engineer sort the issue in the morning.

Pros: Nice touches with wine and card for my sons birthday,cleaning staff were lovely and very helpfull.rooms were very nice simple and lean

Cons: Food although varied was often lacking in taste.i was charged 5€ to play a game of pool ! . Children's entertainment was poor to non existent! Return transfer did not turn up and another was ordered leaving us in a rush at the airport.. Should of been so much better.

Pros: Our apartment was huge, tastefully furnished, and everything looked new. We had a private Jacuzzi on our terrace, overlooking Los Gigantes, that we really enjoyed, especially at sunset. The staff is very friendly, and the breakfast has plenty of choices.

Pros: Lovely tranquil hotel spacious room, bathroom and private terrace with lovely views to the sea Staff are so lovely and helpful Lovely pool area really peaceful

Pros: The quirkiness of the location The view from the room patio The fresh breakfast esp the juice each day The size of the room Fresh bananas to pick at your leisure

Pros: The fresh fruit was nice and the juice was freshly squeezed but the hot breakfast was very poor.

Cons: The shower worked badly bu the biggest problem was there was no air conditioning in the room so we had to leave the door to the fields open all night. I have a slight allergy to dust but I seem to have a strong allergy to whatever was in the banana field because I was sneezing all night until I took a double dose of allergy tablets and then I stopped sneezing.

Pros: Quiet rural location, friendly staff, rooms really well cleaned every day, quiet pool area

Pros: The apartment was very good, beds comfortable, good bathroom, good terrace, but sunshades needed on the Terrace

Cons: The breakfast was a shambles. Served 8 to 10 am. Arrived at 9,30. there were a few leftovers on the cold buffet. The hot buffet, there was only one egg, scraps of bacon, few oddments of mushrooms, The other guests approx. 12, must have filled their plates, or the hotel did not provide much. The kitchen staff did provided two fried eggs on two small plates and nothing else. The Milk jug for the coffee was empty and had to go to the kitchen to get it filled up. All in All Very poor considering the cost of our stay, very poor value for money. Also woken at night by Heavy slamming of doors approx. 10 times at 12.20 and twice further at approx. 1 am from apartment 9, we were in apartment 8. With the very poor breakfast encountered we ate in Alcala at night. We booked for two nights but only stopped for 1 night. A nice hotel but spoilt by our experience of Breakfast and loud noise at night. Would not book again.

Pros: Fantastic location within banana plantation and gardens, with many interesting subtropical fruit trees.

Cons: The hot food options at breakfast need to be kept covered so they don't go unpleasantly dry.

Pros: We thoroughly enjoyed our stay here. El Navio is a very tranquil, unique place. The rooms have a wonderful view over the plantation, extending to the sea. We enjoyed breakfast and dinner (18 euros for a 3 course meal including wine) and we would recommend the walk through the plantation to the beach. The staff are friendly and the fresh bananas amazing.

Cons: This is a great place and I could only find a few details which could make the rooms a bit more comfortable. Perhaps a stronger extractor fan in the bathroom would have been helpful.

Pros: Quietness is total. Perfect place for staying in a relaxed environment. Room was quite nice, and the terrace was big and nice. The swimming pool was quite nice, but nearby natural pools were also very nice to visit. Breakfast was excellent, not a lot of things to choose, but very good quality. Free platains at entrance :).

Cons: Its impotant to be able to use a car. Nearby places can be accesed by foot, but when it gets dark its not that easy. That is not a problem in Tenerife, as rentals are cheap, so this is not a real issue. Dinner was a little early for Spanish standards, but probably ok for the rest of Europe.

Pros: Very clean and lovely surroundings

Cons: Wish there had been tea/coffee making facilities in the room

Pros: friendly staff, food selection is plentiful, cleanliness of the hotel

Cons: it was missing local folklore performance

Pros: Nice and big pool areas. Clean rooms with ocean view.Excellent location with short distance to the beach, peacefull village but close to Los Gigantes,Great hotel, fantastic, friendly and helpful staff.

Cons: food was repeated ,there should be more variety...it wasn't bad at all :).

Pros: The hotel is beautiful, extremely well maintained and outstandingly clean. The staff is friendly and very committed. The large atrium is impressive, the sea views especially on La Gometa is fantastic. We had a very enjoyable stay. The hotel is next to a beautiful black sand beach and there are few hotels and shops around.

Cons: The food lacks variety and quality (ex: no nice Spanish cured ham). We only stayed 4 nights and we got bored of the buffet after 2.

Pros: Stayed many times like hotel

Cons: Food not as good as previous and other hotel stayed in lanzarote earlier this year choice far superior

Pros: Food was quite good, but not exceptional. Good heated pool.

Cons: Wifi worked only sometimes, and disconnected frequently. It was impossible to get bottled water in the bar (we had all iclusive). Quite big hotel. Puerto Santiago is nice, but there are nicer places in Tenerife.

Pros: The installations of and around the pool are very clean. Very special the staff all around the hotel. very helpful and kind!!! There was only one woman behind the reception who was a little bit annoying, was a littlebit like a kind of angry. The Views from the room to the sea over the pool and chill-installlations are really really amazing

Cons: The Beds could be a littlebit softer. We were "upgraded" to a juniorsuite and we thought that it would be a really cool and modern room but it was only a room with an extra little room, like a space for business stuff (538). This suite was a little bit like old and not what you would expect from a "Junior suite upgrade" We were a littlebit disappointed by the all inclusive cocktails and offered alk and drinks. Was like "hey it´s all inclusive you can have all you ever want but i hope you have always paracetamol an ibuprofen with you because if you dont want to have headpain, you have to pay 25€/night/person on top to get a selection of known brands alk. its called the adults club and let you pass to exclusive areas in the installation like the infinity pool a jacuzzi and 2 more Bars where other guests have no access. Was a littlebit disappointing because in the description of booking the infinity pool was shown as included but it wasn´t. If you book the adults club before you arrive you have more extras as if you book it during your stay. The Reception also didn´t explain very well what was included in the AdultsClub. So if you are gonna stay and want to enjoy at max. book the adultsClub It´s worth it!!!!!

Pros: The warm pool

Cons: We have stayed here 4 times and enjoyed it every time apart from this stay. We feel the place has gone down hill, which is very disappointing so we wont be back. The pool looked run down around the edging of the pool although its lovely and heated so the children love it. The pool bar drinks were good and food is good throughout the day however we was disappointed that there was NO evening entertainment at all. The bar closed at 7pm and this is what people want in their holiday. The last 3 times that we came, the pool bar was run by Adrian who made the holiday memorable. Thats the only reason we came back as karaoke every night and watching him sing with his amazing voice. It's gone down hill since he has left. Rooms were cleaned very frequently so we was very pleased. Rooms need updating desperately. Beds uncomfortable and the fridge freezer door didnt close. Just wont be back.

Pros: good location near shops bars and restaurants

Cons: pool too close to road fumes ,small pool area for the amount of apartments, rooms need updating

Pros: Very nice hotel where to spend vacation in sunny Tenerife! Located in south (which is very important on this island in case you want sun and warmth), nice pool, spacious apartment and Lidl supermarket just outside the gate. Free parking around, all amenities in the kitchen and overall nice atmosphere. Thanks!

Cons: Suggestiond where to go, what to see, what kind of hiking/walking options are around would be appreciated. Just from the town starts very nice hiking trail up to Sandiego del Teide town, but we found that only by accident. :)

Pros: Views from balcony were fantastic

Cons: Every thing good room very spacious.

Pros: location, terrace

Cons: not clean, not clean, not clean .... old bathrooms, the smell&humidity old beds, used furniture washmachine - rusty, microwave - rusty, the photos of the pool - not real - the pool is small

Pros: The location is great, you have everything nearby and you can walk everywhere. The pool is also great! Very good internet!

Cons: There were some little insects living in the kitchen and living room. The cleanliness was not great at all. Furniture and equipment were very old and old fashioned. No dishwasher.

Pros: Everything about our stay was fabulous. Location, apartment, pool area - all great.

Pros: Loved everything is was my sister's 40th birthday and the staff assisted me with all my planning including decorating the room and printing pictures All of the staff were so helpful and kind and could not do enough for you which only added to a truly remarkable experience will definetley be back

Cons: There was not a single thing that I could find fault with there is not a single think that you could say you did not like as we loved every single minute

Cons: 1. Upon check-in, we were shocked to see there are noisy renovations going on. the lady at the reception has promised that today it will be over. https://photos.app.goo.gl/oPChWk3BGLLR9pTj6 2. another issue we encountered upon arrival was that the bathroom was not completely clean. it seemed like it was just washed with water. it could be further cleaned. we informed the reception but they didn't send anyone for cleaning. 3. our booking included the dinner. the food was mostly ok. however you have to pay for any drink. I mean a bottle of water is more than 3€. this, in my opinion, is not a very honest business model. at least they could include water, cola, and orange juice... that's how it works everywhere else I have been. soft drinks are included and you will pay for alcoholics. 4. some staff, specifically at the restaurant, can't speak English. Even the reception sometimes is not able to speak English properly. 5. there is a safe in the wardrobe, but you have to pay 3€ per day. I don't find this a decent business model. 6. they have this stupid dress-code for men at the restaurant for dinner that men have to wear long trousers, otherwise, they are not allowed to dine. they literally forced me and many others to go back upstairs and change. I saw a poor guy who was saying I have no longer trousers and they wouldn't let him have dinner with his partner! 7. internet connection in our room was horrible. I had to use 3G and pay the roaming costs in order to a simple Google search! 8. they do not change the sheets on a daily basis. we put the cleanup sign behind our door multiple times. but coming back to see that have just reorganized the beds using the old sheets. we specifically marked one of the bedsheets to be sure we are not imagining this!

Pros: The breakfast choice was excellent every day right up to the time of serving. The bed was very comfortable and room good size. The bar staff were attentive and very efficient. The food was excellent.

Cons: It would have been good to have had a heated pool - the water was freezing during November! It was unclear that there were bar snacks included in the all inclusive price - which when we did try just once were lovely and we would have loved to have tried some of the other snacks too!!

Pros: Location, staff and overall facilities were truly excellent.

Cons: The food was 6 out of 10

Pros: Best beds ever slept in

Cons: In a room that never had the sunshine at any time of day asked to be moved refused Glass panel loose danger of falling from 3rd floor no action taken Restraunt was terrible overcrowded not enough staff long ques for tea and coffee major maintenance work in reception and outside running area even though when booked was told itv was complete Terrible hotel will advise others not to use it

Pros: Greeted at reception as a valued customer and made really welcomed. The layout of the hotel was exceptional with many access routes. Plenty of space to enjoy the late November sunshine with an aspect that allowed this all day.

Cons: There was nothing to dislike as everything was excellent with amble food of all descriptions and drink in a large light spacious dinning room.

Pros: Clean and comfortable Good food

Cons: Very long wait to check in (30 minutes) and out (10 mins) Long queue for dinner and to sign drinks check to get out Refused parking because not booked but told at time Of booking that one can’t book in the car park so had to roam crowded streets looking for a space every time we came back. Not good with a heart condition!!

Pros: The view around the hotel is amazing.

Cons: We booked a deluxe room with sea view and hot tub, which costs us extra money to upgrade. But the room was quite below my expectation. We was arranged with a room on the first floor, facing towards a garden having a green gate in front, hardly see the sea. The room had problems with the drain at the beginning, so we had to stand in the water to take a shower. Moreover, in some hours of the evening, we could not get cold water from the tap, all the water is super hot, even when flushing the toilet. We reported all these issues to the staffs in the hotel and asked for changing a room, but we couldn't, even if we lowered our room standards. We didn't get the new room until spending four nights with that problematic room. After changing room to upper floor, all the issues have gone. The new room is just perfect. It varies too much for the two rooms, even though both of them are called "Deluxe Double Room with Sea View and Hot Tub", which I do not understand. The food in the hotel is fine, a little boring if you stay for one week. Sometimes the food is not very fresh, but sometimes they are pretty good.

Pros: Sea View.

Cons: Not great WiFi, no bar in the evenings. Breakfast was average.

Pros: Everything. Its right longside the bus stops, places to eat, supermarlet and an amazing walk-run to alcala along a beautiful pathway. 10 k there and back absolutly beautful. Amazing staff and buffet breakfast had everything you could want.

Cons: Nothing

Pros: Great pool

Cons: Lack of kitchen facilities

Pros: Well maintained with huge breakfast spread. Helpful front desk. Self service laundry on site. Beach opposite.

Cons: Veggie options better on second morning. Prices higher on weekend, so we moved

Pros: My room had a beautiful sea view yipee. I found the staff very helpful and my room was always lovely and clean, the cleaners were excellent. The aparthotel is so central i was able to walk to all amenities in Puerto de Santiago. I was editing my novel so i needed peace and quiet, tranquility, sunshine and sea view for inspiration and that's exactly what I got yipee. I had a most therapeutic holiday yipee. Thanks a million i will definitely return to your beautiful place yipee. Margaret

Cons: The only thing i could fault is that some mornings there was a shortage of fresh fruit.

Cons: The bacon

Pros: Close to restaurants, supermarket and Los Gigantes. Very nice and helpful staff (especially Melanie). Wonderful, spacious room with ocean view, kitchen and balcony. Amazing breakfasts.

Pros: Awesome breakfast, lot of option. My wife is vegetarian, lot of veg options also. My 4 year old son also enjoyed the stay.

Cons: For the first day bathroom was stinky. But after cleaning in second day, there were no smell.

Pros: Very welcoming reception, lovely spacious living room and bedroom. Excellent breakfast with plenty of choice. Pool area and bar upstairs is very good too. Incredible value for money and I would recommend.

Cons: Nothing. All good.

Pros: The room is small, but clean and cosy. It is in a quiet surrounding. It is a family run pension. They are all kind and helpful. Room charge is readonable. Bus stops are close. It is a good place to visit Masca and Los Gigantes, etc.

Cons: Nothing

Pros: The people who run the place are very nice and quite..

Cons: It’s little far Fron the bus stop . However there is no center of the town .,

Pros: The reception and staff were very friendly and helpful. When ever i would ask for extra items i would be given them in seconds such as extra pillor, kettle, shower gels. I would defenatly recommend it, the area ia very quiet and you can enjoy the sun on the 3rd floor balcony terrace. I had a nice time!

Cons: -

Pros: Very nice and comfortable place! Located in beautiful Guia de Isora, it's got everything I needed: a clean room with a comfy bed, other furniture was good as well, great powerful shower (a very important feature for me personally), delicious meals, a bar, terrace, and patio, where birds were singing every morning. Service level definitely exceeded my expectations! The owners were very responsive and helpful with any inquiries, they also advised me on local hiking trails and many other interesting places of the island, the information was very helpful. I spent two amazing weeks at the hotel, will definitely stay here again.

Pros: Very friendly hosts. Nice patio to relax.

Cons: Bit noisy in the evening (street side room) but despite that we slept well.

Pros: Hosts son and Mother were very welcoming.

Cons: Everything was as I was expecting it.

Pros: Lovely and peaceful stay. Very beautiful family.