Overview

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Resorts World Genting - First World Hotel

Genting Highlands Resort, Genting 69000, Malaysia
+60 361 011 118

£10+

Overall guest ratings

7.2/10 Good
Based on 18,721 reviews

Review highlights

  • 8.2
  • 7.6
  • 5.0
  • 4.8

Good to know

  • Friendly service
  • Modern Hotel

Nearby

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    About

    Perched high in the Titiwangsa Mountains an hour outside of Kuala Lumpur, Resorts World Genting - First World Hotel is the flagship hotel for the Genting Highlands gaming resort. Many guests choose to make the final ascent to the hotel via the Genting Skyway-a 10-minute gondola ride up the mountainside. The Genting's casino and dozens of restaurants are all located inside the hotel or within a 5-minute walk.

    If the Genting Highlands is a city unto itself, First World Hotel is its biggest neighborhood. This hotel has 2 on-site restaurants, several fast-food stops including a Starbucks, and a pan-Asian food court. Hainan Kitchen Restaurant is a 24-hour eatery offering Hainanese cuisine for breakfast, lunch, and dinner. Enjoy Asian noodle dishes well into the night at Hou Mei Noodle House. Room service is available 24 hours.

    Genting's expansive 200,000-square-foot casino offers table games, slots, and VIP rooms 24 hours a day. A wide range of musical, theater, and acrobatic performances are showcased nightly at Arena of the Stars, featuring international and local acts. Newly released films are screened at the hotel's 2 movie theaters. The hotel also houses express check-in via self-service kiosk and several meeting and banquet spaces, including a grand ballroom capable of accommodating up to 4,000 people. Free onsite parking is available for all guests.

    Guestrooms are located in one of the hotel's 2 towers, offering views of the surrounding mountains.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Gift shop
    • Meeting/Banquet facilities
    • Casino
    • Spa
    • Restaurant
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Playground
    • Storage available
    • Non-smoking rooms available
    • Laundry service
    • Beauty salon
    • Coffee shop
    • Pets not allowed
    • Terrace/Patio
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.2 Good
    Based on 18,721 reviews
    • 8.2 "Location is great."
      8.8 "88% liked the proximity to shopping."
      9.6 "96% enjoyed the restaurants & bars nearby."
      10.0 "100% thought parking was inexpensive."
      8.2 "Near to public transport, according to 82%."
    • 7.6 "Good vibe."
      7.3 "73% thought, the hotel was modern."
      7.9 "79% enjoyed the friendly atmosphere."
      9.8 "98% thought the hotel was luxurious."
    • 6.8 "Average value."
      6.7 "67% thought it was adequately priced."
      5.2 "Breakfast prices were ok, according to 52%."
    • 6.1 "Service is ok."
      5.8 "58% said the reception staff was ok."
      6.0 "Only 60% thought the service was professional."
      6.4 "Housekeeping was ok, according to 64%."
      6.2 "Only 62% were satisfied with the booking process."
      5.0 "50% found the room service acceptable."
    • 5.0 "Rooms are ok."
      2.0 "80% said rooms were small."
      3.5 "65% complained about the bathroom."
      1.5 "85% criticized the small bathroom."
      3.5 "65% thought they were poorly maintained."
      3.5 "Air conditioning was criticized by 65%."
      3.2 "68% found problems with the furniture."
      4.0 "60% were disappointed with the minibar."
      4.5 "55% were unsatisfied with the kitchenette."
    • 4.8 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
    • 4.5 "Breakfast is below average."
    • 2.8 "Quite uncomfortable."
      2.0 "80% said rooms were small."
      1.5 "85% criticized the small bathroom."
      3.5 "Air conditioning was criticized by 65%."
      2.5 "75% thought it was too noisy."
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    Overall rating

    7.1 Good
    Based on 6,552 reviews
    • 8.6 "Location is great."
      9.1 "91% liked the proximity to shopping."
      9.6 "96% enjoyed the restaurants & bars nearby."
      10.0 "100% thought parking was inexpensive."
    • 7.9 "Good vibe."
      7.4 "74% thought, the hotel was modern."
      9.8 "98% thought the hotel was luxurious."
      7.7 "77% enjoyed the friendly atmosphere."
    • 6.6 "Average value."
      7.0 "70% thought it was a great value."
    • 6.3 "Service is ok."
      6.6 "66% said the reception staff was ok."
      6.0 "Only 60% thought the service was professional."
      6.3 "Housekeeping was ok, according to 63%."
      5.7 "Only 57% were satisfied with the booking process."
      5.3 "53% found the room service acceptable."
    • 5.2 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      5.6 "Beds were acceptable for 56%."
      6.7 "Only 67% said the rooms were modern."
      5.9 "Cleanliness of the bathroom was average, said 59%."
    • 5.0 "Internet is average."
      7.0 "70% thought it was a great value."
    • 4.2 "Breakfast is below average."
      4.8 "52% said the breakfast was too expensive."
    • 3.4 "Not very comfortable."
      2.9 "71% said rooms were small."
      1.5 "85% criticized the small bathroom."
      2.6 "74% thought it was too noisy."
      3.4 "Air conditioning was criticized by 66%."
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    Overall rating

    6.9 Good
    Based on 10,858 reviews
    • 8.2 "Location is great."
      8.7 "87% liked the proximity to shopping."
      10.0 "100% thought parking was inexpensive."
    • 8.0 "Vibe was good."
      8.0 "80% thought, the hotel was modern."
      8.1 "81% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 5.8 "Service is ok."
      5.8 "58% said the reception staff was ok."
      6.9 "Only 69% found the staff to be friendly enough."
      6.0 "Only 60% thought the service was professional."
      6.7 "Housekeeping was ok, according to 67%."
      5.0 "50% found the room service acceptable."
      5.7 "Only 57% were satisfied with the booking process."
    • 5.0 "Internet is average."
      4.7 "53% said the wifi quality was bad."
    • 4.6 "Rooms are not good."
      1.9 "81% said rooms were small."
      3.4 "66% complained about the bathroom."
      2.0 "80% criticized the small bathroom."
      3.4 "66% thought they were poorly maintained."
      3.5 "65% found problems with the furniture."
      1.6 "84% thought the tv was sub-standard."
      4.7 "53% had problems with the shower."
      3.6 "Air conditioning was criticized by 64%."
      4.1 "59% were disappointed with the minibar."
    • 4.2 "Breakfast is below average."
    • 2.6 "Quite uncomfortable."
      1.9 "81% said rooms were small."
      2.0 "80% criticized the small bathroom."
      2.7 "73% thought it was too noisy."
      3.6 "Air conditioning was criticized by 64%."
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    Overall rating

    7.0 Good
    Based on 187 reviews
    • 8.4 "Location is great."
    • 6.9 "Average value."
    • 6.5 "Average cleanliness."
      6.6 "Only 66% said rooms were clean enough."
    • 6.1 "Service is ok."
    • 5.3 "Rooms are ok."
      6.6 "Only 66% said rooms were clean enough."
    • 2.9 "Quite uncomfortable."

    Overall rating

    7.3 Good
    Based on 1,123 reviews
    • 8.6 "Location is great."
    • 7.5 "Good vibe."
      7.1 "71% thought, the hotel was modern."
      7.8 "78% enjoyed the friendly atmosphere."
      9.8 "98% thought the hotel was luxurious."
    • 7.0 "High value."
    • 6.1 "Service is ok."
      5.7 "57% said the reception staff was ok."
      6.5 "Housekeeping was ok, according to 65%."
    • 5.5 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      5.9 "Beds were acceptable for 59%."
      6.5 "Only 65% said the rooms were modern."
    • 4.6 "Internet is poor."
      4.3 "57% said the wifi quality was bad."
    • 2.9 "Quite uncomfortable."
      2.1 "79% said rooms were small."
      2.3 "77% thought it was too noisy."
      1.3 "87% criticized the small bathroom."
      3.7 "Air conditioning was criticized by 63%."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    "Modern Hotel"
    data provided by TrustYou

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