Grand Rapids hotels

Pros: Breakfast was good always had hot popcorn place is very clean nice

Cons: Shower could've had more pressure

Pros: A lovely modern hotel with very friendly staff. They had a 'kickback' hour where you could get free drinks with the little voucher that's included when you check in. Breakfast had a ...

Cons: The fitness room is very small for the amount of cardio machines in there; there's no room to do any stretching unless you're right in the only walkway. I do like that they had free weights ...

Pros: the bed was very comfortable and so were the pillows.

Pros: Very clean hotel

Cons: Crabby nearby branns restaurant

Pros: Comfortable beds and pillows. Of course the free drinks and food at 5:30 :-) Genuine desire of the staff to make sure your needs are met. The motion detector night light in the bathroom.

Cons: I had to go to The front desk to get a piece of tape in order to tape something over the greenlight of the thermostat. The green on/off light was like a laser is in my eyes.

Pros: Everything was excellent as usual

Cons: Nothing

Pros: We've always loved Drury Inns and this one didn't disappoint. Staff was great! Free drinks and food at dinner time, and great breakfast. We will return!

Pros: Location

Cons: Extra charge for pet

Pros: My friend and I stayed at the Drury Inn on our mini-cation this June. Drury Inn was only 10 minutes from Down Town Grand Rapids where we spent our day. We were welcomed at Drury Inn by their friendly ...

Cons: I loved everything.

Cons: There was dried blood on the sheets, a long red hair on the tv stand, a hair tie on the floor in the bathroom, bits of wrapping on the bathroom. Kinda gross. They changes the sheets and apologized, but no further compensation.

Pros: 2nd time staying here. I, had a good experience on both stays. It's new, clean, with cheery contemporary decor . Staff is very friendly and helpful. Afternoon kickback is nice bonus. Nothing fancy, but sets them apart from similarly star/ priced hotels.

Pros: This was a great stay! Would have been perfect had it not been New Years Eve and REALLY crowded with families (kids). The decor was beautiful and very clean, spacious double room, fantastic 5:30 Kick Back and the staff was superb!

Cons: The hotel was perfect, the number of kids at the kickback, pool and breakfast was crazy but understandable seeing that it was New Years Eve. Great stay! Highly Recommend! Hotel employee was great and very attentive!

Pros: Large rooms.

Cons: Wider breakfast selection.

Pros: Service was good. People happy to serve. Breakfast was decent too.....choices fine enough, and the coffee was fresh and strong.

Cons: Parking was a little difficult to figure out, especially because there was no 'front entrance' in the typical sense. Very different from traditional overnight stay hotels.

Cons: The cost to stay was to high!

Pros: Spacious room, cleanliness

Cons: Paying for parking. Breakfast quality was average. In room coffee maker was pathetic

Pros: Bed and bath were amazing! Slept in through breakfast because I didn't want to get out of bed! The customer service counter had charming and helpful hosts.

Cons: Wish there was free parking for patrons staying at the inn.

Pros: Very helpful staff and the hotel is beautiful. We come to Geand Rapids often to see our daughter who is an actor with Pidgeon Creek Shakespear Compsny. This hotel is convient to the theater, ...

Cons: It would be wonderful if there was a sign at Dudley indicating a turn to get to the hotel. At night it is very easy to miss

Cons: I wish the pool was open later, but other than that it was a fine place to stay.

Cons: Shower doors were clear, needed some privacy coverage. No sign in the parking area explain how to get into the hotel.

Pros: Clean,roomie, and friendly service

Pros: The staff was super helpful. We had a noisy neighbor next store and after repeated attempts by the staff they would not quiet down, unfortunate as it was the staff helped out by switching us to a room...

Cons: Just our neighbors, lol. The property was great!

Pros: Hotel was extremely close to the freeway, and well still a mile and a half from the center of downtown, it was only a six dollar Uber ride to Founder's.

Cons: First this hotel is NOT DOWNTOWN. So the name is misleading. Second the experience we had was below par for the price and even just as a regular person staying at a hotel. This is because of the incompetent and even rude service of Ben at the front desk. While we were enjoying the hot tub with another couple at close to 10pm, a young child who was unattended PUKED in the hot tub. The other apologized to us, but Ben was rude and made no attempts to improve the situation. We headed up to our room to continue our conversation and 20 minutes later Ben came to our room and -- no joke -- threatened to call the police because four adults talking *apparently* was too loud for the Hampton. Calling the police would have been a waste of time for public servants, we didn't have loud music playing, we were simply talking at normal volume. The biohazard left unclean in the hot tub however could truly be dangerous. Not sure what they were thinking but Ben must be too immature to handle a management position on a busy weekend. It was just bizarre. Also, the front desk attendants recommended we grab a drink at the restaurant attached. We walked over to find the restaurant is closed for renovations. It's attached to the Hampton -- how could the front desk staff not have known it was closed? Then two separate times I tried to ask quick questions about transport/attractions at the front desk, but there was only one person working and she literally fielded 3 separate phone calls each time while ignoring me standing right in front of her, so I just left and googled it. We're pretty easy going people, but this was seriously way below our expectations. I would not recommend this hotel to anyone. There are so many places to stay in Grand Rapids and the city as a whole is very affordable, so steer clear of the Hampton Inn.

Pros: Location, staff, cookies, lemon water, breakfast buffet, parking, nice rear entrance & room location on lower level near everything.

Cons: Room price was too much for this type of hotel, no room discount for AAA or senior citizen, basement level pool was a poor location and claustrophobic and rooms were fair to average.

Pros: Staff was amazing! All of them were friendly, helpful and had great suggestions for things to do in town. And post-checkout they brought the growler of beer I left in my room's fridge to the front...

Cons: If there was a way to turn off the light by the door without shutting off power to the outlets the bedroom lamps were plugged into, I couldn't figure it out.

Pros: Staff was very helpful and courteous. The rooms were spacious and the bed were very comfortable.

Pros: Upgraded me to a suite just because I had requested a first floor and they didn't have any available. Very nice!

Cons: Shower was extremely slippery ... probably from a good cleaning. Could be a hazard fioran elderly person.

Pros: That they were able to accommodate my request for 1st floor occupancy due to disability, most hotels overlook our accommodation requests... thank you Country Inn

Cons: Na

Pros: Staff was very courteous and helpful. Everything seemed clean and tidy!

Cons: The breakfast area could have been set up a little better and refilled more promptly. It was very busy with a lot of kids sports teams staying that weekend. All in all a great experience.

Pros: good breakfast offering

Pros: Bed great. Breakfast poor

Pros: It was nice

Cons: Way too expensive. $228!

Pros: Free breakfast was really good. Better than most continental. The kitchen employees were kind and helpful. Pool and hot tub was nice and I loved the hours from 6:00am-midnight. Longest hours I'...

Cons: I didn't feel disappointed at all with the experience especially for the price but if I had to pick anything to improve. I wish for a comfier bed/pillows. And more of an allergy ...

Pros: Nice facility and lounge

Pros: It was clean & quiet. The staff was very helpful & friendly.

Cons: The wifi was sporadic.

Pros: Awesome view. Staff were out-of-their-way helpful. Everything in the room was immaculate- what you would expect in a luxury hotel. Bathroom was more like a spa- gorgeous DEEP tub.

Cons: Since this is located downtown, there is still quite a bit of street noise at night even at the higher floors- police sirens and ambulances, that sort of thing. Bring ear plugs if this bothers you.

Pros: Beautiful hotel with professional and friendly staff. Everything is within walking distance.

Pros: Location excellent. Pool fantastic.

Cons: On one night. Party being held until 12.45 am in restaurant - very noisy.

Pros: It was very clean and modern

Cons: Paying for parking at the hotel

Pros: We were only here for 1 night but enjoyed our stay at this hotel. We would stay here again.

Cons: Resturant was always crowded.

Pros: The brunch was amazing!!

Cons: n/a

Pros: great

Cons: nothing

Cons: The chaise in two of the three rooms we went to were dirty

Cons: When I arrived at check-in, the desk employee informed me that the reservation I made through Booking.com would not be honored. I had booked a room with two beds, and they would only give me a room ...

Pros: Breakfast was good.Six one Six club sandwich was very dry.

Cons: I booked a king-size room over looking the river and at first I was given a double room. I informed the desk clerk what I requested, and then I was given a kind size room that looked out to a building...

Pros: Hotel was clean. Staff was friendly.

Cons: The lobby design amplifies the noise throughout the hotel, including the overpriced restaurant and rooms. It was especially noisy Friday night, even after complaining once about noise on my floor, ...

Pros: Beautiful hotel friendly staff nice room

Cons: Cleanliness of the room was poor. My first dayinthe room I took my shoes off to relax grab a bottle water from the fridge and my feet stuck to the floor. Returned to my room later that evening shoe ...

Pros: Bacon..bacon..bacon

Cons: Fruit was a little limp.

Pros: Location and Remodel was done well.

Cons: Our bathroom had urine all over the seat and hair all over the floor. We had no toilet paper. They gave us two towels, one hand towel. When I called to report the bathroom they sent a manager to ...

Pros: Everything

Cons: Cost $39 to park overnight

Pros: Cheerful, friendly, welcoming staff; clean; large, comfortable mini-suite; self-serve hot breakfast, M-Thurs complementary light happy hour dinner with wine and beer; all in a modern facility located ...

Cons: Not a thing...

Pros: Room was spacious, bed was comfortable, rooftop bar was nice.

Cons: Paying $31 for parking. Should be a part of the cost of the room.

Pros: Our room was large & lovely; the front desk staff was friendly & professional

Cons: The room was great but bc the building was old the floors were creaky and there was little sound insulation.

Pros: big room, had a full kitchenette and a fridge, big windows, modern hotel, small pool in the building... there is a rooftop bar but it was closed.....

Cons: the rooms were noisy because the AC was loud, and you can hear the floor creaking from the neighboring rooms. better bath products perhaps.

Pros: It's right downtown which is very convenient.

Cons: The HVAC system is really loud. I had trouble sleeping because the fan is so loud with the air on.

Pros: The breakfast was great! The rooms were updated and well maintained.

Cons: The staff was over whelmed upon arrival. And parking is expensive.

Pros: It was in walking distance of shops and restaurants. It had a big city feel. Or two bedroom suite was spectacular, very modern and updated. I would stay here again.

Cons: No jacuzzi in the pool area.

Pros: The rooms are always great at Homewood suites. Spacious and comfortable.

Cons: It looks like whoever did the remodeling cut a bunch of corners. The pool was closed when we got there and I called the FD, she said it would be open the next day, and it wasn't.

Cons: A bit over priced considering the location and facilities offered by competing establishments. But met my purposes very well.

Pros: Our room was very nice, like a little apartment. The breakfast was very good as well.

Cons: The pull out bed was really uncomfortable. Also, they need to make it more clear that a $100.00 NONREFUNDABLE fee will be charged for having a pet. Their website does not advise of a fee and $100 is a...

Pros: Staff friendliness Vibe of hotel atmosphere Cleanliness

Cons: We were on bottom floor...noisy around us from above and connecting walls. The room didn't seem very soundproof. Overall though, it wasn't unreasonable, just something we noticed..

Pros: It was very clean and comfortable staff was great!

Pros: The staff was excellent. Very friendly and helpful.

Cons: I can't think of anything I didn't like.

Pros: Everything was great. Very impressed. We have been traveling to Grand Rapids twice a year for 6 years now and this trip tried a new place. We will be staying here from now on!

Cons: Outdoor pool would be neat but not a deal breaker.

Pros: Cleanliness A+, and Staff was excellent! My Granddaughter left behind her very special bible..... the Staff went above and beyond to find it and they mailed it to us!!

Cons: Price could be better

Pros: first time stay... wont be the last... excellent!

Pros: The room was clean and spacious. Staff was friendly.

Pros: The bed was very comfy. The pool was a little crowded but my kids enjoyed it. I liked the set up of the room and the proximity of the hotel to food and shopping.

Cons: I have no complaints.

Pros: I loved the room. Cute and clean. Fantastic for the price. Would stay there again.

Pros: The room was spacious, clean, modern, & had a kitchen. The lay out of hotel common area was great for families. The breakfast area was clean & food was fresh. Bonus was outside bbq area, basketball court,& Pool was warm.

Cons: No, very satisfied.

Pros: Extremely friendly and accommodating staff.

Pros: Large room was very nice

Pros: Like the size of the rooms, high ceilings. Dinner delicious at Kitchen on the patio. Staff all amazing, polite and helpful.

Cons: Bathroom tub drain did not work so could not take a bath and too late to have anyone fix it and still want to take a bath. I am sure the staff would have been happy to help and resolve the problem, ...

Cons: I didn't like having to pay $24.00 a day to park when I already paid $500 for the room

Pros: Location of the hotel.

Cons: Room, bed, facilities, price.

Pros: Beautiful place with nice pool area.

Cons: Didn t like long line and wait at check in, and no microwave or frig in room...'what to heck! We called to get a bottle of wine and we were put on hold and obviously forgotten. Had to go to G T ...

Pros: Beds were very comfortable. Room size was decent. Loved the walk-in closet!!

Cons: The rooms really need a mini fridge at least. A mini-fridge and microwave are necessities in my room when I stay at a hotel. Ordered room service for 1 adult and 3 kids and it cost $105 plus tip for...

Pros: After 30 years, it's still a grand place to stay.

Cons: We stayed two nights and housekeeping did not come in until 5pm. I was a bit surprised at that.

Pros: Looks and feel

Cons: Room ready on time, valet not counting their tips, breakfast that tasted like food

Pros: Everything

Pros: It was great

Cons: Nope

Pros: The spacious room and friendly staff!

Cons: Walls are pretty thin so you can hear people talking in the room next to you at times.

Pros: Loved that bed and pillows!! Best night's sleep!!

Pros: Very comfortable bed, clean, friendly and accommodating staff.

Pros: Room was beautiful and perfect for the two of us

Pros: It was a great stay my second time here

Pros: Didn't have time for breakfast so will have to return.

Cons: Asked for a 7:00AM wake up call. Wasn't made and could have missed flight.

Pros: The staff and the cleanliness

Pros: The breakfast provided every day was delicious. Some days we'd have bacon or pork sausage available and some days we'd have chorizo or veggie crumble available. It was all delicious! The ...

Cons: The lights in the room could have been brighter. When the privacy shade was pulled it was dark even with all the lights on.

Pros: The Hotel staff was friendly and helpful. The room and facilities was great (I love the fire place that was in my 1 bedroom suite). The breakfast was actually good.

Cons: Nothing. Keep up the great work!

Pros: We had daily issues with room key. They finally on last day, replaced lock mechanism. It would have been nice of them to offer something. One day we sat outside of a locked room for 35 min.

Pros: Everything was fine.

Cons: Everything was fine.

Pros: Totally redone so it was immaculate. Studio room + everything was perfect.

Cons: Weather was a factor. Got snowed in and had to stay another night with a $30 up charge.

Pros: We liked the full kitchen. The separate sitting area. The breakfast they had in the mornings. The staff was friendly. The rooms were clean.

Cons: No

Pros: Walking distance to everything

Pros: Like the location, you can walk to most places from the hotel

Cons: Can't think of anything at this time

Pros: The workers at the hotel, and valet parkers were a phenomenal help trying to accommodate so many people and were very helpful. The hotel was close to all of the bars/restaurants in downtown so it ...

Cons: The parking was difficult because the underground parking filled up quick. Also, our room was supposed to be a King Suite, and it was extremely small in comparison to what was shown in the pictures.

Pros: The Location and views were great! It was extremely close to the river and right across the street from the venue of the concert that we went to!

Cons: Breakfast was not complimentary, and my booking was not in the system. They had no record of me booking a room so check-in took a while. Luckily all of their rooms were not booked.

Cons: The parking garage area is not adequate; after a long day (& early morning to come) the front desk didn't know the actual clearance & had to find a lot for our van; for our car only handicapped sites were left. The most aggravating part of our stay.

Pros: Rooms were very nice and the hotel was very close to bars and entertainment.

Cons: The staff gave me a very hard time checking in due to the fact that they had the wrong information about my reservation. It took me 45 minutes to get checked in.

Pros: Very nice & comfortable property, walking distance to many local sites.

Cons: The parking was a mess for lack of a more polite word. I didn't want to use the hotel valet, so my only option was the tiny connected garage which was full, or to park at another nearby lot (...

Pros: Starbucks and bistro was nice!

Pros: Loved the location along the river and the water view. We were on the seventh floor which is the highest. We were close to everything downtown. Other higher floors are condos.

Cons: Enjoyed everything. Nice new furnishings.

Pros: Great staff who were really friendly and extra helpful. There is a bistro in the hotel that serves Starbucks and great local craft beers, the staff there are also brilliant. The hotel also has a ...

Pros: The room was beautiful, spacious, and clean.

Cons: Everything was great!

Pros: The location was great. Everything was in walking distance of where we wanted to go. Great night Life too!

Cons: The check-in was at 4 which Itcould have been at 3 and the check out was at 11 instead of noon. That's the only thing I would change.

Pros: Room cleanliness,

Cons: Breakfast menu, staff

Pros: Nice, clean, friendly staff, good breakfast comfortable room and beds. Great location, nice grounds

Cons: I have Marriott rewards and could not figure out how to get rewards for this stay since I used booking. There may be a way but I don't know how.

Pros: The breakfast was good.

Cons: The wall outside near the parking lot was not safe for kids to play in the grass area. The pool equipment room was open in the pool area making it unsafe for anyone who went into the room wet. There ...

Pros: This was an excellent facility for it's price range.

Cons: My only complaint was that it was a bugger to find! The property itself wasn't actually on the street address listed so my gps really didn't play into finding it. It was a good location for ...

Pros: Location and breakfast

Cons: Quality of foldout bed

Pros: The rooms are great. Nice sitting area.

Cons: Same thing on breakfastmbuffet both days.

Pros: The bed size was wonderful. It is a good location for shopping, restaurants and airport.

Cons: Housekeeping didn't replace tissue and toilet paper. The sink glasses were also not changed.

Pros: Clean, close to the expressway, and accommodating.

Pros: I was very comfortable here. The bed was excellent; staff was very friendly and helpful; and the shower was roomy with an excellent showerhead and water flow. I was also very happy with the ...

Cons: The only negative - sound carried extremely well right through the room doors out into the hallways and into other rooms. One could clearly hear all in-room conversations. The doors and walls seem...

Pros: Pleasant staff, clean facility, great shower, comfy bed!

Cons: It was a little confusing to find the property because it is back off the road a ways and plugging the address into GPS did not help find it. It would help if the hotel had a sign directing traffic ...

Pros: Bed definitely like a cloud. Area was quiet and staff was extremely nice.

Cons: Nothing I could see needed to be improved upon.

Pros: The staff we encountered was super friendly and great with the kids.

Pros: The beds were comfortable, ive stayed at other hotels and the beds are so uncomfortable! The staff was so nice

Cons: I did not like the location only bc the signs were not big, not noticeable and i had a very hard time finding the place

Pros: Great breakfast

Pros: It is easy to get to. Convenient to the highway and to everything we wanted to do

Pros: bed was good, didn't stay to eat

Cons: the extra hotel tax and I stayed in same hotel & room in ohio and the room cost was $114.00.

Pros: it was quiet

Cons: the pool was so heavily chlorinated kids were coughing my eyes were burning NEVER experienced this at a hotel pool

Pros: Location and accomodations

Cons: The gal at the registration desk was not helpful. She used regulations to say 'no' to customers, then tried to be helpful. We watched her send one customer away. Her initial response was to...

Pros: everything.We always stay at Hampton.

Cons: nothing

Pros: Breakfest was great and so was the staff

Pros: I like Hampton Inns model for success. I like the breakfast in the morning and anytime coffee station.

Cons: I didn't like kids playing hockey in the hallway right outside our room. They were loud and made us very uncomfortable. We had to blow the whistle for the front desk to end the game.

Pros: The room and hotel were clean. The desk staff was helpful, kind and professional

Cons: As a first time guest the hotel was a bit difficult to find. The driveway to the hotel should have a larger lighted sign. The address is a 28th street address but the hotel is far from 28th street along a unlighted service road. Signage needs to be improved for easier access.

Pros: Our flights did not arrive as expected, but the hotel called a van/taxi to pick my son up at the GRR airport after the airport had closed. We appreciated that very much.

Cons: Maintenance seemed poor. Our room had bugs ( a couple), a tub drain that didn't work well, some kind of 'drip' inside the ceiling when the water above was running, and hallway wallpaper that had been stripped off the wall totally. However, it was clean.

Pros: Clean hotel, nice location

Cons: Rude staff. Don't let me do a late check-out and the hotel was empty.

Pros: The King size bed was very comfortable. The full size not quite as comfy. We had to secure lodging at a hotel due to a power outage caused by a storm in our area. The staff was friendly, helpful and...

Cons: My elderly parents were with me and we did not think to ask for an accessible room. It may be helpful in the future to keep a toilet seat riser or over the toilet commode to help those who cannot get...

Cons: Bed could have been more firm. Requested extra pillows, but hotel was out and they could not accommodate. Not the end the world, but it w have been nice.

Pros: Excellent facilities. Comfy beds. Spacey room. Well-equipped kitchenette.

Pros: The cleanliness and updated rooms

Cons: The breakfast could have been better ! Eggs were gritty and bread stale

Pros: I went there to check out American RV, specifically rental RV's for a future road trip. The place was clean, updated, pet friendly, and surprisingly quiet given proximity to highway.

Cons: The lock on the back door was not working. It needs to be fixed soon. It was open at 2 am even when the main door was locked. What is up with that? Please fix the lock. Security matters.

Pros: The bed was comfortable. Breakfast had a good variety. Great location...very accessible to expressway. Away from the bustle of the city proper.

Cons: The size of the room was small. The pool was small as well.

Pros: Everything is perfect

Pros: Your properties are always exactly what I expect. I enjoy knowing ahead of time what I will be getting. This stay was for our Granddaughter's college graduation & the staff worked with me on...

Cons: nothing in this column

Pros: Very clean and updated. Felt very comfortable

Cons: The view was less than desirable but was mostly there just to sleep.

Pros: Cleanliness, comfort, friendliness & helpfulness of staff. We were trying to secure housing for my daughter who is relocating to the area. Would stay here again.

Pros: Nice and clean, friendly staff, would stay again!

Pros: Price, bedding and staff

Cons: Cleanliness of bathroom

Pros: the hotel was being updated while we were there. noise was minimal, bed comfortable and staff pleasant. Would recommend to friends.

Pros: The staff was very helpful

Cons: Nothing not to like

Pros: The Fairfield in grand Rapids is a hidden gem. The staff was very friendly and helpful throughout our stay. The buffet breakfast was terrific. From hot chioces to fresh fruit and yogurt, there is ...

Cons: The lighting in the bathroom was less than ideal. I would have liked better lighting for makeup etc. There was no shower cap which I like to use. The pillows were thick and poofy and not very soft.

Pros: Everything was great. Would stay here again.

Pros: Close to tournament location

Cons: Upon arrival room was hot and stuffy is

Pros: Comfortable bed.

Cons: Front desk staff needs to be more professional and focused on their customers.

Pros: The choices on the breakfast bar where excellent.

Cons: Hard bed

Pros: Breakfast was amazing. The staff made you feel very welcome and very helpful. My daughter , grandson and I would go there again.

Cons: One of the floors of the hotel was book by a family/group that spent most of the night celebrating and smoking pot in the room/s. I could have gotten a contact high in my bathroom due to the ...

Pros: The staff was very polite.

Cons: The sausage gravy came out of the kitchen cold, very cold.

Pros: Niceroom, good bed, great breakfast

Pros: The fact that there were 2 queen beds in a room ,not doubles ,and the n price

Cons: The staff was nice ,but just assumed, because my husband and I are young looking, that we were there for a concert. But it was a family trip with our two daughters and a infant grandson. The young man at the front desk was quite jovial at check in

Pros: The staff delivered outstanding customer service throughout my stay. This included suggestions for dining and night-time clubs/activities.

Cons: The hot breakfast was somewhat limited. The variety of offerings were not as good as I had expected.

Pros: Great little shopping area. About 8 restaurants without ever going into the main road. A Target and Starbucks right there too. What else can you ask for?

Cons: I could hear people upstairs and outside in the hallway fairly well. I would say book the 2nd floor.

Pros: Good variety of breakfast. The staff was super friendly and helpful.

Cons: The only thing about the room was a bit of mold in tub area.

Pros: The location, the price, the front desk guy, the beds, the extra pillows.

Cons: Instructions for wifi (the book said they were in the room but they weren't) simple call to the front desk and all was good. The breakfast was good for what was there. We got down there around 8...

Pros: The staff was very friendly! Sheri the front desk manager was the best! We had young kids with us and she went out of her way to make my children feel special over Easter weekend

Pros: Breakfast was fantastic. They had soy milk and having two family members that are lactose intolerant that was a first!!!

Cons: Pool a little small and no hot tub.

Pros: There wasn't a restaurant, but a wonderful continental breakfast. The breakfast area was very bright and clean. The breakfast offered a large variety of great food. The rooms were very good ...

Cons: There isn't anything we didn't like.

Pros: up to date decor and newness in general

Cons: No

Pros: The breakfast that was included was nice. The staff was very help and pleasant. It was kid friendly!

Pros: clean, bright colors, great breakfast, large room

Cons: No complaints

Pros: The staff was friendly and accommodating--we were able to have adjoining rooms. The hotel rooms were very nice--especially liked the small gathering area to be with our friends in a comfortable ...

Cons: However, we did not like the fact that booking.com would not give us the senior rate. Therefore, we will not be using this site again.

Pros: Nice and clean

Pros: Friendly, clean, comfortable and fun

Cons: Check out time!

Pros: Bright lighting throughout

Cons: The eggs were not fluffy, but the breakfast offerings were many and varied

Pros: Nice breakfast and room

Cons: Workers could have been better.

Pros: The bed was excellent, very comfortable and the linens were clean and free of any stains. Overall, the hotel was clean and staff were friendly. I'm a little bit of a germaphobe and I felt ...

Cons: Pillows were too soft and the grout in the bathroom could use a little scrubbing. Adult only swim time from 10:00pm- 11:00 would be nice. We checked in late and left early so we didn't get a ...

Pros: Friendly staff, clean room, fun waterpark, free coffee & cookies at check in. This hotel exceeded our expectations & we were really happy with our stay. Our kids had a blast at the water park and we were thankful for the life jackets and towels provided.

Cons: Everything was great!

Pros: The bdbaby was supper comfy ! The room was great size. We felt very at home with the kitchen area and couch !

Pros: Had movie night at 8pm, with ice cream sundaes, the kid loved it.... pool not too cold and hot tub real hot!! Had lifeguard on staff this time we were in pool

Cons: Check in time 3pm, should be 1pm

Pros: I am a regular and the staff is always very friendly and accommodating. Very clean and breakfast as always was amazing love the coffee bar.

Cons: The whirlpool did not work.

Pros: How kid friendly they are and willing to make change to accommodate their guests.

Cons: The pool area was kind of cold

Pros: Pool is great, staff is OUTSTANDING, room was clean.

Cons: MATTRESS IS HORRIBLE, to be honest it borderline ruined the entire experience, it was just a big square of foam and you sunk at least 5 inches into it....

Pros: The cleanliness and the location

Cons: Someone child was running until 1:00am. The person across the hall was screaming.

Pros: Breakfast was the best and Anna the lifegaurd was very polite and friendly!

Cons: The bathroom outside of the pool area was not clean or well stocked.

Pros: The beds were soooo comfortable!

Pros: Great location

Cons: Small, oddly shaped room. Hotel bar closed very early.

Pros: Great location! Close to many restaurants and bars -- Stella's, The BOB, Pyramid Scheme, San Chez. Friendly staff at front desk. Rooms are very contemporary with open beams, hardwood floors and ...

Pros: Bed was very soft

Cons: No mini fridge

Pros: The location of the hotel and comfort of the bed were excellent.

Cons: The room was less clean than expected. The AC unit in the room did not work well.

Pros: City Flats has the most comfortable bed, the best pillows and it was QUIET. Best night's sleep in a hotel EVER!

Cons: The kitchen closed early because they were short staffed.

Pros: Room was comfortable. Bathroom was super clean. The bed was amazingly soft. Parking was incredibly convenient

Cons: View coulda been better. But im not that picky

Pros: The bed was extremely comfortable!!

Cons: Parking, we parked a block away, was told it was less expensive then what they offered and recommended not moving our vehicle, was given a voucher that would pay for the parking lot we parked In and ...

Cons: Paying extra for parking ramp. You put the 1 day parking on my hotel bill and when I went to exit the parking ramp they tried to charge me again ,and almost would not let me out , I told them City ...

Pros: Everything

Pros: Great location and easy

Cons: Parking across street but not big deal. Maybe they could greet you as you arrive to take bags. Other than that- simple, great design and easy. We were traveling as a family with three small children. Walking distance to madcap coffee.

Pros: Great place right in the middle of downtown. We were able to walk everywhere we needed to go.

Cons: Great room but without any carpet it was like an echo chamber...

Pros: Facility was kept clean and pleasant

Cons: The beds were hard and uncomfortable

Pros: Location

Cons: Entrance a little too winding

Pros: Clean.

Cons: I normally don't like to leave bad reviews, but this experience was horrible for my family and I!! First our room was switch to a smaller room and still charged the same price. Their reason was ...

Pros: Very friendly staff, and room was nice and clean and plenty of towels and things needed.

Cons: Pool area was not maintained well, and way too much chlorine, and there were a few kids while I was there, as well as my own who have asthma, and I had never experienced such a strong chlorine intake ...

Pros: Check out staff was very courteous. Close to shopping.

Cons: Check in staff was unprofessional. Rooms smelled bad, of mildew. There were signs of rust in bathroom and the ac/heater vent was dirty.

Pros: The morning staff was very courteous and helpful. Location to shopping couldn't be better.

Cons: Unprofessional check in staff complained about the weather, waking up and not feeling well. We'd asked for a toothbrush, as a card in the room said that the hotel would provide us one if we'd forgotten to bring one, and same staffer said, "could you just come down and get it? I'm in the middle of something." The rooms were rather smelly the vents in the ac/heater were very dirty.

Pros: Clean

Cons: Problem solving was lacking and no microwave

Pros: Loved the friendliness, effortless check in. The hot tub in the room was great! Nice lobby and pool area. One of the best hotels in the Grand Rapids area. My partner was super impressed with the ...

Pros: The breakfast had a decent selection and the coffee was much better than most hotel coffee. The room was very clean including the jacuzzi tub. I loved that the fitness room & pool area were open ...

Cons: The beds could be a little softer.

Pros: Drive truck and was there for an emergency stay for picking up another Semi. Had no personal items and desk clerk was generous and made sure I had everything I needed. Hard to drive a Semi to some ...

Cons: Only stayed one night, was happy with the one night stay.

Pros: Attached to 84th Street Grille

Cons: Sink not in bathroom and needs more towel hooks in bathroom.

Pros: We used it for a stay-cation. It was near our house and the hot tub room was very spacious. I wish we could have taken advantage of the noon check out but we were in a rush the next day.

Pros: Breakfast was amazing

Cons: Bed was a spring mattress and. If it wasn't it sure felt like it

Pros: Large room with big bed and a couch, most places only have a chair.

Cons: There was nothing wrong

Pros: Loved the area and how welcoming it was.

Pros: Very clean facility. Rooms were very nice

Cons: Nothing

Pros: Non of it

Cons: They were not handicapped accessible even tho they said they were!! The room that apparently was handicapped was not the best equipment the shower leaked all over the bathroom. When you brought up any...

Cons: breakfast food

Cons: Shower head was broken and towel rack fell off the wall

Pros: Good breakfast. Clean place

Cons: Everything was good. No complaints

Pros: All was great - clean, food excellent, rooms spacious.

Cons: Needed batteries for the thermostat. Did not find out til the AM.

Pros: Overall a pretty good hotel close to lots of restaurants and 'attractions'

Cons: Breakfast area could be opened up a little bit so not as crowded or crazy in morning.

Pros: Staff was amazing, great central location and super quiet for business.

Pros: Elevator out of order Computers out of order Not what I expected