Grand Rapids Hotels

The lobby and common areas are beautiful and impressive.

Our room was dated, smelled like a mix between cigarette smoke and mold.

We had problems with billing for additional activities

Nice enployees, shuttle showed up on time, clean restrooms, breakfast & dinner included

Dinner only goes on until food runs out. & not until 7pm as I was told :(

Convenience to airport.

Clean, breakfast was ok.

Good service, good room, quiet, clean, great bed, nice shower, good breakfast. Very satisfied, good buy for the money.

It was a very nice hotel. We had a relaxing stay. The hotel staff were friendly and welcoming. The decor was very nice. A great breakfast.

Location

Too expensive for Grand Rapids

Ejoyed the nice clean room and it was quite

I was very impressed with the layout of the room, like an apartment!

Low price, easy access to express way

Wet carpet, power kept going out, dirty bedding,

not much..bad location

rooms smelly..floor smelly..understaffed..bad location..no directions for sleep number bed

Very clean. Full restaurant/bar. Small convenient store. Pleasantly surprised at how nice it was!

Most aspects of the stay were fantastic... clean room, nice bathrooms, good restaurant staff, etc.

The internet connection would drop out unexpectedly, and continuously prompted me to enter a login password every 20 minutes or so. This occurred on all devices, whether my laptop, tablet, or phone. It made it nearly impossible to get any work done while at the hotel. I would give this stay 5 stars, but this is a fairly significant issue for business travelers. Hopefully they can resolve this problem, but it made my stay far less positive.

The hotel was very clean and our room was great!

Staff at the front desk were extremely rude during check in, even stopping me in the middle of talking to help another guest who came back up to the counter. The bell tower staff were also not very friendly. Elevators were slow due to "construction" (that was no where to be seen).

Staff was friendly, but unsophisticated.

I was switched out of a room because it smelled musty/moldy. Food was good, but expensive, and I'm not accustomed to having to purchase coffe and breakfast when I travel. Amenities bottles seemed to be only partially full. Rooms were unremarkable, but clean. Staff was vacuuming my floor when I checked in around 5 pm. Internet slow, and again I'm not used to having to purchase a premium package for Internet. I'll stay in a cheaper hotel with better amenities and less focus on decor next time

The beds were great and the rooms very clean.

Breakfast nook was to small for the amount of people coming through. There also was a large group of preteens who kept running up and down the halls banging on doors. I blame the chaperones more for not reigning them in.

clean and comfortable. Very good price for the services provided.

Paint was peeling on walls. Hair in tub. Long exposed pipes down all the hallways. We went for the waterslide in the pool for our kids. The pool guy had this bleach spray bottle cleaning the slide and black mold from around the pool. Now it needed it but the slide was only open for a few hours that day as it was the middle of the week and we had to leave the pool because of the overwhelming bleach smell. I have a 9 month old and didnt want her to breath it. They should probably clean the pool while its closed to guests.

It was walking distance from everything!

Had trouble with the door locks.

The room and hotel were clean. The desk staff was helpful, kind and professional

As a first time guest the hotel was a bit difficult to find. The driveway to the hotel should have a larger lighted sign. The address is a 28th street address but the hotel is far from 28th street along a unlighted service road. Signage needs to be improved for easier access.

spacious rooms high ceilings décor was updated and modern breakfast had good choices

heater in room 111 did not work floor of eating area was dirty

If you are looking for a hotel to stay the night with no amenities, then this hotel accomplishes that. It just lacks a lot of amenities and needs to be renovated. The staff was friendly.

The location was not very good. The pillows were tiny. The building was older. Poor selection for the continental breakfast

Nothing...we were lied to about the condition of the room and the management staff was very rude and unaccommidating.

Could of been cleaner the counters in the kitchen were sticky the untencles were hidden

Good rooms, but AC was broken and couldn't be fixed.

Easy and freindly check in. Our stay was quite. Great breakfast. Overall a 9 of 10

TV options were minimal.

Desk staf was fabulous.so friendly, professional and efficient.

The maintenance person scrapped my car windows after an overnight snowfall. Now that is service. Staff was super friendly and helpful.

Clean mattress, I rip all linen off every bed and lift the mattress up and this one looked new. Clean room, clean pool, we missed breakfast so dint know how it was.

Hot tub was warm not hot and water level was low, was still nice though.

The room was clean ans spacious

I booked a room with a king size bed, and a sofa bed, but we were given a room with one queen size bed and no sofa bed. Also we were woken up at 3:00am by a guest who was given a key to our room, then again at 3:30 am by the front desk knocking on our door because he had lost track of who he had put in our room. Overall probably one of the worst stays i've had in a hotel.

Excellent staff, great room. Good breakfast Staff cleaned snow and ice off cars in the morning

Clean large room

Could not sleep till 3am, room with teenagers next to me no adult supervision, After call front desk problem resolved.

clean comfortable

sucky internet in room

We stayed for a Friday night and had no complaints. The desk staff even helped point us to a late night pizza delivery. Room was great and clean and large and the breakfast looked amazing. Got a great deal a day would stay here again.

I liked the cleaning staff coming into the lounge area and plugging in vacuum while I was on phone. Then not stopping and saying they have to clean now.

Clean, well appointed and up to date. Staff was extremely pleasant and helpful.

This hotel is a $6 Uber ride from the airport. They share a parking lot with Gipper's, a friendly bar & grill that has a full kitchen until 11 pm. The continental breakfast is typical - cereal, waffle maker, juice, coffee, bagels. Slightly larger-than-normal room with a second TV.

Nice quiet rooms (surprising so close to highway), friendly staff, ample parking, easy to get to, close to stores and restaurants

The included breakfast was a bit sparse. It worked for me, but for someone with a gluten allergy, the fiancé, the options we limited (only hard boiled eggs, yogurt, and bananas)

The layout of the room it was great The location. Was very good for where we wanted to go it was close to everything The staff was polite

Sign out front was a big problem no light.... Please take care of that.

Took a half an hour to find the hotel in the dark. Poor signage, hotel sign on street was 1' by 2' with no lighting. Following the directions we found the back of the hotel faces the street with no sign. Why is the hotel hidden? Try this with two toddlers after a 7 hour car trip. Other hotels in the area were clearly marked. This was crazy stupid.

The double room was larger than I'm used to. The whole place was very clean. I enjoyed free breakfast in the lobby.

It was very clean, moderately fancy, nice pool and hot tub and friendly staff! Most important for us was the 2 extremely comfortable queen size beds for 4 adult women.

Nothing.

Rooms are clean and housekeeping does a great job

Billed me wrong, even after verifying billing on check in. WiFi is weak.

Guess we had bad timing. I would've rated everything excellent except while we were there the blacktop was being done so we had to detour around through another hotel entrance and enter through the back way during our weekend stay, which also limited parking. It was also time for the carpets to be cleaned which was a minor inconvenience while I was trying to get ready for a wedding.

Clean comfortable bed. Space to spread out, dicent breakfasts

I could not turn a fan on

Looked clean in the room. Nice smelling shampoo's & soaps. Nice staff. Small pool.

The room smelled really bad the whole time, especially when we turned the fan on. The air conditioning unit would turn "on" but would change the temperature. Woke up very hot during the night and was never able to cool the room during the whole stay even when the numbers changed. Sheets were too used and had balls on them and were rough from use. House keeping was very loud all morning.

Nice that it had a tv to distract me from the many flaws of the room. AC was good.

Extensive cigarette smoke throughout the hotel. Had to put a towel in the crack of door to try to stave it off. Smoking is not allowed in the hotel per Michigan law. I asked the hotel concierge about why it was so smoky. He said that they try to kick out the people who are smoking. Ah, didn't seem like that happened much. Also, there was very little bedding on the bed- all cheap and light linens.

Scared! The motel smelled like weed. In the middle of the night there was a fight. Place needs to be torn down.

We stayed for 4 nights and everything was wonderful. The rooms were nice, housekeeping did a great job, the water park was great, and the food was decent.

The room was lovely and bigger than anticipated. Everything was very clean, and the shower was especially nice. Very impressed with the quality for how much I paid.

Nothing, very please.

Decent beds

Out of coffee at 8 am then came back for coffee at 830 am and it was Warm not hot coffee. Very cheap breakfast you can tell they don't care About the continental breakfast much

Good value, good beds and near the freeway

No AT&T phone signal in room. Had to go outside or the Pool room. Desk Clerk said she has no issues with her Sprint phone. How nice. On-line listing states Grand Rapids but GPS won't find it unless you specify Byron Center. Hand-held shower wand can be good but not when it shoots the length of the tub. Shower stream should be in the middle of the tub the way God intended it.