Grand Rapids car hire
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Grand Rapids, MI, United States
8 Jul — 15 Jul
Same drop-off
Grand Rapids, MI, United States
Fri 8/7
Noon
Fri 15/7
Noon
Driver's age:
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Grand Rapids car hire information
| Pick-up location | Grand Rapids |
|---|---|
| Hire locations | 22 |
| Airport locations | 10 |
Cheap car hire in Grand Rapids
| Mini |
| Economy |
| Compact |
| Intermediate |
| Standard |
| Full-size |
| Luxury |
| People carrier |
| Passenger van |
| SUV |
| Commercial |
| Pick-up truck |
Grand Rapids car rental reviews and directory
Budget
5.6
Okay
138 reviewsCleanliness
6.5
Comfort
5.8
Pick-up/Drop-off
6.6
Value for money
5.4
3 locations in Grand Rapids
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Reviews
4.0 Okay
May 2022
10.0 Excellent
May 2022
10.0 Excellent
Feb 2021
Pros:
I was able to call any time and adjust my scheduled drop off and pick up. The staff were pretty well informed and helpful. The pick up was easy and flexible to our changing schedule and requesting a larger vehicle.Cons:
The only thing the people who answered my calls got wrong was closing and opening times.10.0 Excellent
Nov 2020
Pros:
Yes2.0 Mediocre
Sep 2020
Cons:
Staff was very unhelpful. We had a reservation but as we were an hour or so late they said there was no longer a vehicle available for us. I have had issues with this location before and will never go back.6.0 Good
Sep 2020
Cons:
Tried to rent a car with high mpg. They gave me a different car with lower mpg.Hertz
1.9
Horrible
141 reviewsCleanliness
1.9
Comfort
1.9
Pick-up/Drop-off
1.9
Value for money
1.9
3 locations in Grand Rapids
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Reviews
3.6 Mediocre
Aug 2019
Cons:
Who would have known this rental company was not at the airport!! $27.00 x 2 to pickup and drop off car.. never again!!10.0 Excellent
Jun 2019
Pros:
Helpful staff, great car.Cons:
Not really2.0 Mediocre
Apr 2019
Cons:
Actually having a rental available! The rental never happened as they no SUV’s available to rent, somehow they did not receive any of my contact information - so I only found out when I arrived after hours!!!!8.8 Excellent
Aug 2018
Pros:
The impala was very comfortable, quiet and good on gasCons:
I thought it was expensive for a 5 day rental6.0 Good
Aug 2018
Pros:
easy pick up and processing.Cons:
charged me $34.00 for being a little over an hour late.2.0 Mediocre
Jul 2018
Cons:
The agent at the counter in GR said I should go to the place where I had reserved my car (28th street location), as it would save me $100. I paid $25 for a taxi to get there. They didn't have a rental car reserved for me. I stayed there for 2 hours crying and sobbing hysterically as I needed to get to my relative's home (she's 90) before she passed away. Finally a young lady called the manager who rented me a car for over $400. I was supposed to pay $166!!!Dollar
7.0
Good
64 reviewsBest rated
Cleanliness
7.4
Comfort
7.1
Pick-up/Drop-off
7.1
Value for money
5.8
One location in Grand Rapids
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Reviews
8.0 Excellent
Apr 2021
Pros:
Cheap price, decent vehicle.Cons:
Check in process was slow.9.6 Excellent
Oct 2020
Pros:
Very friendly2.0 Mediocre
Oct 2020
Pros:
I liked nothing at allCons:
Poor Customer Service, from the time I got to the branch it took me 2.5 hours to actually get in my car and leave. Worst car rental company ever and I will never be renting from this company again.5.2 Okay
Oct 2020
Pros:
Staff was okCons:
The insurance was more than the cost of the rental per day. Not transparent costs10.0 Excellent
Oct 2020
Pros:
Staff Friendly, drop off super easy.5.2 Okay
Sep 2020
Cons:
Selected class of vehicle not available; substitute not comfortable and not fuel efficientEnterprise
5.1
Okay
80 reviewsCleanliness
5.1
Comfort
5.1
Pick-up/Drop-off
5.1
Value for money
5.1
6 locations in Grand Rapids
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Reviews
10.0 Excellent
Jan 2021
Pros:
Everything was easy2.0 Mediocre
Sep 2020
Pros:
Staff was helpfulCons:
Ordered a compact vehicle and when I arrived all they had was an old big truck - let them know that I have never driven a truck and the employee looked at me and didn’t say a word. When asked if they had a different t vehicle I was told NO2.0 Mediocre
Jul 2020
Cons:
I booked a vehicle they didn't have, so I never got a vehicle.10.0 Excellent
Jul 2020
Pros:
Staff was super nice and helpfulCons:
Nothing :)6.8 Good
Jun 2020
Pros:
There was no one there at drop-off. We had to write down our mileage and go inside for to the rental office. We wanted a final statement but he said he would email it. 27 hours later, we still don't have it.Cons:
Do NOT give other locations if a person requests the airport rental. We rented from a down town agency without our knowledge. Didnt find out until our flight was delayed and we called to notify them and found out they closed at 5:00pm. Very worrisome and costly to have it changed last minute. NOT GOOD!!2.0 Mediocre
Jun 2020
Pros:
They called me at 8 am stating that they had no cars available and that every single location in Grand Rapids also had no cars availableCons:
I appreciate the call but I’m confused as to why their website said they had cars available if they didn’t.Avis
4.9
Okay
58 reviewsMost popular
Cleanliness
5.1
Comfort
5.4
Pick-up/Drop-off
5.1
Value for money
4.2
3 locations in Grand Rapids
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Reviews
4.8 Okay
Aug 2020
Cons:
Advertised as smoke-free cars. Car smelled profusely of cigarette smoke. When asked to change for a different vehicle, customer rep apologized, but said nothing else was available. Reserved a midsize auto and was given an SUV which doubled my gas expense. Vehicle was in need of an oil change and ran out of windshield wiper fluid (alerts went off within a day of picking up my week ling rental.) Company did offer a small discount and were apologetic upon return of vehicle when I spoke to the manger.2.0 Mediocre
Aug 2020
Pros:
I arrived before the rental center opened to pick up my vehicle, which was reserved several days ahead of time. I was to pick up at the 9 am opening. I was told by the counter person my vehicle was not there yet, and I would need to wait. She was very nice, to be clear. Then, after waiting for 20 minutes, I was told by the same woman that my car (a special 12-passenger van needed that day for a family trip) could not be found, and no one at any Avis ops center could help, and/or did not return her calls or texts. I continued to wait while she made calls as line volume permitted. She finally learned that the previous renter had not returned the vehicle and I would have to wait until at least 11. I asked for a substitution and got little help, so I walked down the street to Enterprise and they had the vehicle I was looking for, with a price match. After a 90 minute wait that meant missing other pickup appointments and delaying my family’s trip for nearly two hours, I was on my way - with a van from a competitor. Thanks for nothing, Avis. I will be going down the street to Enterprise from now on.Cons:
Pretty much everything.2.0 Mediocre
Jul 2020
Pros:
A complete joke, I was unable to get my vehicle because I was LIED TO over the phone. I verified over the phone that I would be able to pick up the bricks despite being under 25, where I was reassured I could still get it due to waived rules because of covid. Because of this I did not get my vehicle and was late for the next bout of traveling for my vacation. Absolutely no remorse from employees at store as well. Will NEVER recommend.Cons:
Don’t LIE OVER THE PHONE TO DRAW CUSTOMERS IN.10.0 Excellent
Mar 2020
Pros:
The staff was friendly, efficient, and did not try to pressure me to purchase services I did not want or need. His instructions for finding the car wete good.Cons:
Bevause of Covid19 thete were few customers and many cars in the return area. The signage told me to park in an area already filled, the signs should have been moved. However the one employee in the return area was very busy with many things to accomplish. I got it figured out fine.6.4 Good
Feb 2020
Cons:
I reserved a premium vehicle and when I got to the counter they were out of premium vehicle and gave me a vehicle that was below standards So to be better had the vehicle reserved for the customers2.0 Mediocre
Dec 2020
Pros:
I didn’t like anything about Avis they over charged me acting like they didn’t want to give me money back then got mad and hung up the phone on meCons:
EverythingAlamo
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Grand Rapids
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Reviews
9.6 Excellent
Mar 2020
Pros:
The staff at both GRR and MCO were great. The vehicle ran awesomeCons:
all went well. thank you.9.6 Excellent
Jan 2020
Pros:
The drop off was super easy.Cons:
I think I was fooled into paying that ~$23 for a car with gas. I did not use very much gas at all in the <24hrs that I had the car and the gas prices were so cheap in Michigan. I honestly probably used less than $8 worth of gas. I am from California so I did not know any better, I guess.10.0 Excellent
Dec 2019
Pros:
Fairly easy access and drop off. Got a nice car at a reasonable rate and staff was capable and friendly.Cons:
Only wish drop off access was after passenger drop off area so you would not have to drive around the airport loop after dropping off luggage and other passengers.10.0 Excellent
Oct 2019
Pros:
Friendly staffCons:
Signage10.0 Excellent
Oct 2019
Pros:
Free upgrade5.6 Okay
Sep 2019
Cons:
Sharing the same counter space with another rental company...the other brand had a huge back-lit sign and Alamo had a small square sign placed atop the other sign that you had to know was there to see if you are new to this airport and were looking for the Alamo rental counter.National
No score is available
Cheapest deal
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Grand Rapids
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Reviews
8.0 Excellent
Jun 2019
Pros:
Drop off was easyCons:
Pick up took 45 minutes because understaffed at the counter6.8 Good
Jun 2019
Pros:
RoomyCons:
The car stunk of cigarettes, windshield wipers were horrible in the rain and the shuttle staff upon dropoff were rude. The streaking impaired visibility to the point of me pulling over to wait out the storm. Not everyone is from the surrounding area, patient shuttle staff would help.8.0 Excellent
Aug 2018
Pros:
Rented a mini van for a family trip. Had a dodge caravan which was a nice car, well maintained and comfortable. Good gas mileage considering the size of the vehicle.Cons:
Limited pick up and drop off staffing. Counter opened late while we waited. Also felt the add on charges brought the price up quite a bit.10.0 Excellent
Jun 2018
Pros:
Friendliness and customer service was greatCons:
Cost but who does?7.2 Good
Jun 2018
Cons:
I ordered a small SUV which wasn't available. National agent gave me a large NEW SUV and LYING said will all the updates it was great on gas mileage. After an hour was already down 1/4 tank. Played with the buttons and found instead of 30mpg the other would have gotten, I was getting 17mpg. I had 700 miles to drive. Called National and was told to go to nearest airport to exchange. Filled up gas outside of airport (1/2 hour out of way) and called to ask where to park to transfer items to new car. National desk rep said they would not exchange. Would end rental and rent me a new car. I would have to pay for BOTH! After a full on rant by me, the rep finally agreed to give me a tank of gas. Never National again!!7.6 Good
Nov 2017
Pros:
Easy pick up and reasonable good rate.Cons:
Car was not very clean, windows streaked and back exterior filthy. The car was clean inside at least.Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Grand Rapids
Fox
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Grand Rapids
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Grand Rapids
574 travellers who hired a car in Grand Rapids gave the car agency they used an average rating of 5.6
Car hire locations in or near Grand Rapids
When to book a car hire in Grand Rapids
Average daily price per month
Car hire prices as pick-up date approaches
Car rental insurance in Grand Rapids
Collision Damage Waiver (CDW) & Theft Protection Waiver
Some Grand Rapids car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the hire price but not all of them. We recommend always be aware of your coverage when hiring a car in Grand Rapids.
Deductible
Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Grand Rapids car rental.
Top tips for renting a car in Grand Rapids
- Grand Rapids is plonked amidst the scenic countryside of Michigan, only a 40-minute car ride from the Lake Michigan and Huron-Manistee National Forests. The best way to explore the wonderful attractions in and around Grand Rapids is on your own four wheels, so pick up a hire car to make the most out of your trip to the city.
- 13 miles southeast of Grand Rapids is the Gerald R. Ford International Airport, where travelers can conveniently pick up a hire car. The agencies’ counters can be found on the first floor of the parking garage and include internationally renowned companies like Avis, Enterprise, and Hertz. The quickest way to Grand Rapids’ center is via the I-96 W, which will take you to the city in 20 minutes.
- The winters in Michigan can be very cold and bring lots of snow. Therefore, it is imperative to familiarize yourself with driving in snow conditions if you visit in the winter. Make sure the hire car is properly equipped and fitted with winter tires. It is also recommended that you keep an emergency kit in the car with band aids, water, a torchlight, and some snacks, in case you get stuck in the snow and it requires time to be reached. Also, if you do get stuck, never spin the wheels, as the tires will only dig deeper into the ground.
- Look forward to a smooth and pleasant driving experience when visiting Grand Rapids. The roads are well-maintained in most areas and drivers are not aggressive or in too much of a rush compared to many other cities. Traffic is also barely congested, so there is really no reason to avoid driving in the city, but do be a bit more careful between 7 and 8 am.
- 25% of our users found a car hire in Grand Rapids for £41 or less
- Book your car hire in Grand Rapids at least 1 day before your trip in order to get a below-average price
- Standard car hires in Grand Rapids are around 62% cheaper than other car types, on average