Grand Rapids Car Hire

Terrible.

Cons: This was the WORST customer service experience I have ever had--that is not hyperbole. I arrived early to pick up my rental vehicle and no one was at the counter. I said, "Hello, good morning!" so that anyone in the rear would be able to hear me. Tina came up from the back and asked if she could help me. I said that I was there to pick up my rental. She looked over both the Avis and Budget paperwork and told me she didn't have a car for me. I said that I had booked online and that I had a confirmation number. She said it didn't matter and she didn't have any cars available for me. I asked her how this could happen, and if she didn't in fact have a car for me, that she needed to assist me in locating one because I was CONFIRMED to have a vehicle. She said she wouldn't help me find a car. I protested and she said she would reach out to the airport to see if they had a car available and that she would get back to me later in the day if one came available. I said that was unacceptable and that she should make the phone call immediately--as I had been driven two hours south from Traverse City and was stranded without a vehicle. She made a phone call, left a message and said she'd have to see what they had to say. She made or took another call and at the conclusion of that call she said she would rent me a car--but it would have to be dirty because she didn't have time to clean it. Just wanting to get out of there and without any alternative I accepted. I completed the paperwork and went to the car which was VERY dirty. There was dog food all over the rear area, hair everywhere, fast food wrappers throughout and the vehicle REEKED of marijuana. Having no other option--I accepted the car. Shortly after getting underway I noticed also that the check tire pressure light was on. We pulled into a gas station and discovered that the pressure in the rear driver tire of our newly-rented vehicle was at 17PSI--it was supposed to be at 44PSI. What a SAFETY HAZARD! I do not understand how an owner/operator could send a vehicle out without being cleaned or safety checked. Based on the service I received I would never recommend Budget--especially this location to anyone.