Overview

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Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Vietnam
+84 437 199 000

£79+

Overall guest ratings

8.7/10 Excellent
Based on 600 reviews

Review highlights

  • 10.0
  • 9.0
  • 6.9
  • 6.6

Good to know

  • Clean rooms
  • Spacious rooms
  • Great view

Nearby

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    About

    Situated on the shores of Hanoi’s West Lake with its many local attractions, we are just a quick drive to the bustling city centre. The Old Quarter, also temptingly close by, is home to Hoan Kiem Lake, Hanoi Grand Theatre, and unforgettable boutiques. Enjoy our courtyard and four excellent restaurants, or host a larger event at one of ten flexible indoor or outdoor event spaces. When it’s time to replenish, visit the Lily Relaxation Centre with adjacent outdoor pool and Lakeside Garden. Our 299 spacious guest rooms, including 16 suites, feature panoramic West Lake views and the incomparable comfort of the Sheraton Signature Sleep Experience. Vietnamese and French colonial décor, as well as soaring ceilings, infuse each room with grace.

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    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Tennis
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Pool table
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Spa
    • Child pool
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 600 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
    • 8.8 "Breakfast is good."
    • 8.4 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
      10.0 "100% said the beds were comfortable."
      10.0 "100% liked the big bathroom."
    • 8.1 "Food is delicious."
      8.8 "88% loved the menu selection."
      8.0 "80% enjoyed the snacks that were offered."
    • 6.9 "Average amenities."
      6.3 "63% thought the building was acceptable."
    • 6.6 "Average value."
      5.6 "The price was ok for 56%."
    • 5.0 "Vibe was decent."
      6.7 "Only 67% thought, the hotel was stylish."
    • 4.2 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
      4.4 "56% thought it was overpriced."
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    Overall rating

    8.6 Excellent
    Based on 162 reviews
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.7 "Comfort level is high."
    • 8.3 "Food is delicious."
    • 7.4 "Nice rooms."
      9.8 "98% thought the view was good."
    • 6.8 "Average amenities."

    Overall rating

    8.3 Excellent
    Based on 66 reviews
    • 9.0 "World class service."
    • 6.8 "Average amenities."
      6.2 "62% thought the building was acceptable."

    Overall rating

    9.1 Excellent
    Based on 336 reviews
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.8 "Breakfast is good."
    • 7.8 "Good location."
    • 7.3 "Nice rooms."
    • 7.1 "Good amenities."
    • 6.8 "Average value."
    • 5.2 "Vibe was decent."
    • 3.8 "Internet is poor."
    View all review categories

    Overall rating

    8.5 Excellent
    Based on 36 reviews
    • 9.0 "World class service."
    Hotel type
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Clean rooms"
    "Spacious rooms"
    "Great view"
    data provided by TrustYou

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