Recent reviews
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9.4
It was very close to the airport which is convinent for travelers, our suite didn't have waterfront view but has a nice tropical garden view to it. Over all it was very nice, but I wish they would have more small appliances inside the rooms such as microwaves.
review from KAYAK -
2.5
cockroach in room and bedbug bites on my legs
review from KAYAK -
8.0
It was a very clean hotel room. Comfortable settings. I did not see anything that I did not like.
review from KAYAK -
8.2
Nice staff
review from KAYAK -
9.4
The really nice and welcoming greeting of aloha from the tall young man at the front desk. I wish I could remember his name, I believe it was a hawaiian name, he really made my stay as well as my other family members rooming on different floors right at home. Lack of parking spaces, and longer valet service.
review from KAYAK -
5.4
The staff was nice. The room just o.k. The room was tiny and for the price was a bit of a rip off. The balcony didn't lock. One of the smallest rooms I've stayed in and the bathroom reminded me of a hotel 6.
review from KAYAK -
6.2
The food at the restaurant was good. There were too many cats running around near the property.
review from KAYAK -
9.7
Wonderful setting with water views Excellent restaurant
review from KAYAK -
8.0
I was there for business so unfortunately, I did not have a chance to enjoy the amenities or meals at the hotel. The room was large and comfortable. The staff that I did encounter (only checking in and checking out) was pleasant and shared the feeling of aloha. The view was lovely, even if we did not have an ocean view. The wi-fi in the room was not free. I ended up using my hotspot to connect, which was necessary for my business. There was not an ice machine on my floor and not sign or notice in the room where to find it. At that time, I didn't want to call or go look for a machine on another floor. It would also be nice to have a separate light switch for the toilet/shower so I would not disturb my co-worker when I woke up early to get ready. I ended up using the flashlight on my phone.
review from KAYAK -
8.0
Breakfast buffet was extremely expensive, even with the discount, and food was terrible. Pancakes too hard to cut- yes, could not cut with a fork! Pancakes, bacon, and sausage were cold. Potatoes were OK. $18.00 for cold, hard food.
review from KAYAK -
10.0
Beautiful view. Very accommodating staff.
review from KAYAK -
3.4
The hallways and rooms smelled like smoke. There was a dead spider on one of the beds. You could hear everything from voices, lanai sliders opening and closing to doors slamming.
review from KAYAK -
6.5
Nice enough. Probably the best Hilo has to offer. Needs some love. The elevator noise from our top floor room was a bit much and we were a few doors down from the elevator shaft.
review from KAYAK -
8.8
Very nice location close to Hillo downtown and various activities. Complimentary breakfast would have been a good addition.
review from KAYAK -
6.2
The breakfast buffet, although pricey, offered varied fresh fruit and lots of fruit juices. There is a relatively nice back area of the hotel. The front side of the hotel is sketchy. The front desk staff was generally polite. Although they couldn't allow us to check in early, they did allow us to check out late. Old general purpose computers available for guests in the lobby -- one was broken of course. My room was near the elevator, which was loud and annoying. Pretty basic, tired room.
review from KAYAK -
6.5
Comfortable beds, clean linens, large room, decent decor. Nice lobby, great location. Funny smell (like it was once a smoking room), no hairdryer, small bathtub, limited tv channels, NO WI-FI IN THE ROOMS!!! Seriously, even McDonalds has free wi-if. Although there were spaces for ice and vending machines on every floor they were only available on every other floor.
review from KAYAK -
8.6
Courteous staff, great location, comfortable quarters Internet (separate cost, only 1 device allowed per paid connection, poor bandwidth), super compact parking
review from KAYAK
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9.4
It was very close to the airport which is convinent for travelers, our suite didn't have waterfront view but has a nice tropical garden view to it. Over all it was very nice, but I wish they would have more small appliances inside the rooms such as microwaves.
review from KAYAK -
8.0
It was a very clean hotel room. Comfortable settings. I did not see anything that I did not like.
review from KAYAK -
8.2
Nice staff
review from KAYAK -
9.4
The really nice and welcoming greeting of aloha from the tall young man at the front desk. I wish I could remember his name, I believe it was a hawaiian name, he really made my stay as well as my other family members rooming on different floors right at home. Lack of parking spaces, and longer valet service.
review from KAYAK -
9.7
Wonderful setting with water views Excellent restaurant
review from KAYAK -
8.0
I was there for business so unfortunately, I did not have a chance to enjoy the amenities or meals at the hotel. The room was large and comfortable. The staff that I did encounter (only checking in and checking out) was pleasant and shared the feeling of aloha. The view was lovely, even if we did not have an ocean view. The wi-fi in the room was not free. I ended up using my hotspot to connect, which was necessary for my business. There was not an ice machine on my floor and not sign or notice in the room where to find it. At that time, I didn't want to call or go look for a machine on another floor. It would also be nice to have a separate light switch for the toilet/shower so I would not disturb my co-worker when I woke up early to get ready. I ended up using the flashlight on my phone.
review from KAYAK -
8.0
Breakfast buffet was extremely expensive, even with the discount, and food was terrible. Pancakes too hard to cut- yes, could not cut with a fork! Pancakes, bacon, and sausage were cold. Potatoes were OK. $18.00 for cold, hard food.
review from KAYAK -
10.0
Beautiful view. Very accommodating staff.
review from KAYAK -
8.8
Very nice location close to Hillo downtown and various activities. Complimentary breakfast would have been a good addition.
review from KAYAK -
8.6
Courteous staff, great location, comfortable quarters Internet (separate cost, only 1 device allowed per paid connection, poor bandwidth), super compact parking
review from KAYAK
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2.5
cockroach in room and bedbug bites on my legs
review from KAYAK -
5.4
The staff was nice. The room just o.k. The room was tiny and for the price was a bit of a rip off. The balcony didn't lock. One of the smallest rooms I've stayed in and the bathroom reminded me of a hotel 6.
review from KAYAK -
6.2
The food at the restaurant was good. There were too many cats running around near the property.
review from KAYAK -
3.4
The hallways and rooms smelled like smoke. There was a dead spider on one of the beds. You could hear everything from voices, lanai sliders opening and closing to doors slamming.
review from KAYAK -
6.5
Nice enough. Probably the best Hilo has to offer. Needs some love. The elevator noise from our top floor room was a bit much and we were a few doors down from the elevator shaft.
review from KAYAK -
6.2
The breakfast buffet, although pricey, offered varied fresh fruit and lots of fruit juices. There is a relatively nice back area of the hotel. The front side of the hotel is sketchy. The front desk staff was generally polite. Although they couldn't allow us to check in early, they did allow us to check out late. Old general purpose computers available for guests in the lobby -- one was broken of course. My room was near the elevator, which was loud and annoying. Pretty basic, tired room.
review from KAYAK -
6.5
Comfortable beds, clean linens, large room, decent decor. Nice lobby, great location. Funny smell (like it was once a smoking room), no hairdryer, small bathtub, limited tv channels, NO WI-FI IN THE ROOMS!!! Seriously, even McDonalds has free wi-if. Although there were spaces for ice and vending machines on every floor they were only available on every other floor.
review from KAYAK
