Everything was fine
4 stars
Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Photos of Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Overview
Offering an outdoor pool, Grand Naniloa Hotel Hilo - a DoubleTree by Hilton is located in Hilo and is a short stroll from Banyan Drive. It provides 3-star accommodation and views of the harbour.
There are a variety of amenities on offer to those staying at the resort, including a car rental desk, a 24-hour reception and valet parking. In addition, the multilingual staff are on hand to offer local information.
Grand Naniloa Hotel Hilo - a DoubleTree by Hilton features rooms equipped with a microwave, a refrigerator and a hair dryer.
The resort's in-house restaurant, The Sandalwood, is a popular place to have a meal. A selection of cafés and restaurants are also found close by.
Ideally situated, Grand Naniloa Hotel Hilo - a DoubleTree by Hilton is a short car trip from Hilo International Airport and Hilo Masonic Lodge Hall-Bishop Trust Building. University of Hawaii at Hilo is an easy drive away.
Latest deals for Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
- Snorkelling
- Outdoor pool
- Beachfront
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
Things to do
- Gift shop
- Hiking
- Eco tourism
- Bicycle hire
- Fishing
- Golf
- Canoeing
- Cycling
- Scuba diving
- Diving
- Snorkelling
- Water sport facilities (on site)
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Car hire
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- 24-hour front desk
Dining
- Special diet menus (on request)
- Microwave
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
General
- Beachfront
- Family rooms
- Sea view
- Slippers
- Telephone
- Storage available
Parking and transportation
- EV charging station
- Parking
- Valet parking
- Private parking
Accessibility and suitability
- Disabled access
- Lift
- No smoking
- Designated smoking area
Bathroom
- Shower
- Hairdryer
- Bathrobe
Outdoor
- Terrace/Patio
- Balcony
- Garden
Media and entertainment
- Radio
- TV
Laundry
- Laundry facilities
- Laundry service
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Kids meals
Pool
- Outdoor pool
- Pool with a view
Bedroom
- Alarm clock
Health and safety
- Safe
Fitness
- Fitness centre
Reviews of Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
7.2
Good
1501 verified ratings
Wonderful
561
Very good
278
Good
274
Okay
128
Fair
115
Mediocre
54
Poor
91
Summary of reviews
Guests say
Guests appreciated the beautiful location and good value for the price, highlighting the friendly staff and well-maintained facilities. However, many expressed dissatisfaction with the service quality, particularly at the restaurant, and noted issues with cleanliness and amenities like the pool being closed or under maintenance.AI-generated from customer reviews
Sort by:Most recent
Score by provider
6.8 out of 10
35 reviews
8 out of 10
11 reviews
All reviews
Pretty basic resort. They have a nice pool by the coast. No beach. Just a rocky coastline. Small resort. It’s more of a landing point to explore different things in Hilo. Might be better off just staying in an airbnb for extended stays beyond 3 days.
Incredible setting and views. We loved the big Island and our base here in Hilo. Staff was friendly. Restaurant lacked kids meals despite lots of families. Property needs a paint job and is aging but in a changing tropics sort of way. The good way outweighs the less than perfect. Great music in the lobby and relaxing atmosphere. So close to waterfalls, volcanoes , black sand beaches and more.
Location of the hotel was great. But the staff needs more customer service training, the bed sheets were not clean, and the room had aunts. They only had one towel in the room.
Pros (+) Friendly service and extremely accommodating!!!! We had a wonderful staycation!!!!
Cons (-) As someone who works in the luxury hotel industry I have no suggestions or recommendations!!!! We were very pleased with our stay and will be returning!!!!
Pros (+) Beautiful setting, friendly staff. Valets were top notch!
Cons (-) Facility is older and not well maintained. Lobby furniture was stained.
Pros (+) I’ll start with the positives. The hotel was clean, friendly receptionist and an easy check in. But the parking was a nightmare. There isn’t nearly enough space for everyone so you end up having to park a ways away from your car, the elevators are slow, the toilets in your room look like something from a public restroom and are super loud and the restaurant doesn’t have very good food and the help...
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Pros (+) Awesome location on water front.. We were able to get prechecked and on request, got a couple of hours extension at no charge..
Pros (+) The staff was very polite and attentive.
Cons (-) There was some construction going on outside and nothing was mentioned before hand on your web site. Had I been informed before hand I would have requested a room away from the noise or booked another hotel. (Maybe that's why nothing was said.)
Pros (+) Clean feel
Cons (-) NO VALET AND NOT ENOUGH PARKING. Huge flaw. Makes no sense
Location
93 Banyan Drive, Hilo, The Big Island, HI 96720
What's nearby
- Banyan Drive319 yd
- Liliuokalani Park and Gardens0.3 mi
- Wailoa River State Park Hawaii1 mi
- Panaewa Rainforest Zoo1.1 mi
- Kamehameha Hall1.3 mi
- S. Hata Building1.4 mi
- Palace Theater1.4 mi
- Volcano Block Building1.5 mi
- East Hawaii Cultural Center1.5 mi
- Hilo Masonic Lodge Hall-Bishop Trust Building1.5 mi
- Federal Building United States Post Office and Courthouse1.6 mi
- Haili Church1.6 mi
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
License number: TA-126-334-1568-01
Essential information about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Low season | January |
|---|---|
High season | April |
Average price (weeknight) | £179 |
Average price (weekend night) | £163 |
When to book a room at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in HiloGood to know
Value for money | 6.7 |
|---|---|
Distance to city centre | 1.4 mi |
Nearest airport | Hilo Intl |
Distance to airport | 1.7 mi |