Every thing was good
Too many middle men
Kayak had Getaroom who hired JAC Travel who was supposed to work with Quality Inn Wholesale Dept. My booking was 20 % more money and required 4 day cancel vs Quality Inn 3 Pm day of arrival. When we arrived at 11 Pn after a rough day of travel, our reservation could not be found. After an hour of frustrating phone calls and being on hold while all the middle men tried to figure out the problem, I could not take it any longer. My 4 yr ok'd was having a melt down and final middle man (JAC) could not produce documents suitable for hotel clerk to secure room. Quality Inn worker did all she could and was nice. In sure room would have been fine if I could have ever got it resolved. I insisted on canceling with Kayak /Getaroom but of course they said I would loose one night even after they could not resolve. And of course these middle men take your money up front. I have never had more issue and been more aggravated in my many years of travel. We picked thus location hotel as it was one of few next to stadium. Never will I use Kayak, Getaroom or JAC Travel and may never use 3rd party again. Very bad taste and I have not began my battle to get my money back yet.
Get more for your money at Quality Inn and Suites NRG Park - Medical Center in Houston, TX. Located adjacent to Houstons famous sports facilities and minutes from Rice University, our hotel is easily accessible to all this area has to offer. Our inviting guestrooms feature balconies, TVs, hair dryers, coffee makers, microwaves, refrigerators, irons and ironing boards. You can take care of business, too, with free WiFi and access to copy and fax services, as well as meeting space that accommodates up to 74 guests. Additional amenities include free breakfast, a fitness center and laundry facilities. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program. Pet accommodation: 20.00 per night. Pet limit: 2 pets per room maximum 60 pounds.
Based on 1,072 reviews
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