The executive lounge was very good for breakfast and pre dinner drinks, felt that it should have stayed open for after dinner drinks.Good location. Access to certain parts of the building required changing lifts.
The pool area and sun deck and very nice, and the food, especially breakfasts were superb Extremely noisy neighbours, playing load music late at night
A very good hotel with good facilities. Clean and accommodating staff. May be a little difficult to access sea due to sea conditions. However, 4 large swimming pools available
Large and quiet room, nice decor, location next to the bay. Very good Thai restaurant. Poor quality of breakfast. Pooor quality of dinner in the main restaurant. Sheets were not changed daily. Very aggressive communication such as "you mustn't touch anything in the minibar or you will be charged a fortune". The hotel blocked 400eur on my credit card for two weeks.
the atmosphere was great and relaxing and the staff was extremely helpful and friendly the water was a bit expensive...make sure that you purchase it from the grocery next door....bottle of water in hotel cost euro 4.5
Just returned from Hotel Hilton Malta feeling very relaxed. Hotel was great with excellent restaurants on site and within walking distance at the marina and nearby Spinola Bay,
amazing choice of breakfast! great location and nice pool area. Great being able to sit outside for a drink in the evening. towels and bed a bit hard, decor old fashioned - could have made more use of fabulous position
Staff were all v. v. friendly, location, breakfast is one of the best Hilton breakfasts I've had, pools, good offer on the spa on a rainy day. Room cleaning was not up to scratch, it was of the 'lick and a promise' variety. Bed changed only once during 7 nights' stay, @ €415 per night...Housekeeping walks straight in without knocking, which is really not on. Car park is a very strange affair with hidden lifts and level 5 inside the hotel is level 0 in the car park, utterly confusing.
Scenery was pleasent but it was a little bit uphill slope to climb! The hotel. Generally if I go to malta I would prefer it again.
the staff where very nice polite and helpfull, the entertainment was good and the bar at the deck was excellent
Rooms, although clean were basic. Staff were friendly. Good location for buses/ferries etc. Only 2 very small & slow lifts. Rooms are designed for sleeping in, and not for staying in as very basic in nature. Good local transport outside the hotel, but mixed in with lots of local traffic - can imagine the noise in the height of summer.
Location, in front of Sliema Sea, it's located in a very animated street with lots of cafés and terraces. Unfortunately, almost everything. Small elevators, a bedroom with accepts (alcatifa) (which is no longer used), very few light, very bad matresses (bad for your back) with no dais (estrado), no remote control for TV, bathroom with no bidet, just a small light, no water pressure in the bath and in the washing closet, poor breakfast and everywhere we go a bad smell of fried food mixed with mold (mofo) of a building and structure that has not followed tourism evolution and minimum conditions to be given to its clients. It seems Marina Hotel has stopped in time. Not to repeat, not to return, not to advise to anyone, that's for sure.
I liked the room, food and staff. I was made to feel very welcome no english channels on TV
The room was very small, me and my cabin bagage and it was full. It seems to be a place not reformed since 80s, and it need it. Very old and cracked forniture and toilet. Breakfast options are very poor.
The reception staff were very helpful in terms of my questions, giving advice on how to go places around Malta. The big problem for me was Internet access: I couldn't get the wi-fi access that was advertised on the top floor of the hotel and the card system was very expensive (ie 3 euros for 75 minutes, 2 euros for 20 minutes, but was never for the full amount, always less). Moreover, the location wasn't ideal for me, as I was in Malta for work and had to go back to the capital Valletta to go anywhere. Next time I'll stay in Valletta as the surrounding district of Sliema is pretty run-down and there's not much to do, ie. no real beaches or historical sites to visit.
Excellent location, superb food/dining. Good, helpful staff. Good value for money Lousy WiFi - worst/slowest have ever experienced- used Burger Kings in hotel lobby! Did not like paying for use of minibar or safe - this was not made clear on website.
Its location is excellent and the view from the balcony over the harbour is spectacular. Very convenient for everything.The breakfast was large. The good thing about this hotel is its location. Smoking is allowed in the bedrooms and our room smelled of cigarette smoke. The hotel appears to be in a 60's/70's time warp and furniture and fittings reflect this. Also, although it was not cheap (Euro 100 per night) it had a very high proportion of young, backpacking guests, which was unexpected. On two of the three night we stayed there, there was no fresh fruit at breakfast.
Leaving! Wasn't what i expected it to be for the money paid. No air con as stated it had. It was actually a heater, which wasn't a lot of use with temperatures around mid 30'sc. The room was very dirty ie. mucky walls, headboard on bed was black with dirt, torn stained matteress and furniture from the 1960's. I thought when i walked in the room i'd stepped into a cheap B & B in Blackpool. View from window was to a dirty courtyard which comprised of waste food, knives and forks, used condoms all thrown down on to the roof below and on courtyard. The breakfast offered on the B & B basis was only toast or cereal, very basic indeed. I paid extra for the hotel as it was supposedly in a good location. It was a huge dissapointment and i will never be wasting my money to go there again.
The view from the hotel was impressive. We stayed on the sixth floor. And of cause the location. The breakfast buffet was extremely boring.
The front desk staff were always kind and helpful. They responded to my requests right away and gave me information I needed.
Position in town of Sliema. Extreme friendliness of staff. Easy access to all services to visit all parts of island.
Excellent localisation, confort, calm Rooms are a bit small
This is a grand old place to stay. Right next to the bus station & the old city of Valletta. Staff very friendly and helpful. Room clean and had a great view over the harbour. The large gardens and pool are great for relaxing. Free wifi available in the bar area. Best to avoid the food at the bistro. You can get better meals in Valletta.
Yet another slightly shabby once-grande old dame to join the ranks of the nouveaux-pauvres. Overall, reasonable value for money, though certainly not 5-star quality. Perhaps 3-4 star. Items most in need of improvement - bedroom furniture (looks like Lady Stickland's origninal inventory is still in place, and rather the worse for wear) and the main restaurant - I've seen better standards in hospital canteens !! Still, beneath the "fading drapes and peeling paint" lurks some residual old world charm, which would not require a king's ransom to restore it to a semblance of its former glory. And should this happen one day, I would recommend a different interior designer - even the renovated rooms are gaudy rather than tasteful. See above. Connie Francis and Patsy Kline blaring from the adjacent bus terminal.
The combination of the old, traditional style and feeling with the beautifully refurbished facilities; very warm and helpful personnel The elevator nearest our room (4 floors up) was out of order at times. The cost of the breakfasts seemed very high
Very much, excellent value for money Staff a bit rough
Perfect location. Very close to the bus terminal. Breakfast wasn't included.
Amazing place, great staff, highly recommended Might be slightly noisy
The barman in the Club Bar, was excellent and the hotel majestic.
A warm welcome when one arrives and a comfortable room. Excellent sevice always. Nothing
Swimming pool was excellent, food was very good. Staff at the reseption: very slow and not friendly. Hotel is old and a bit wornout.
Absolutely loved it, would definately re visit No
Sensitive conversion of lovely historic building Very spacious duplex room with ample space for reading, writing - feels very private - good location for a romantic escape - extensive covered balcony - great in summer Generous well-equipped bathroom Very quiet location in residential Sliema Though equipped with 2 wide-screen TVs - reception was of poor quality Awkward relationship with sister Victoria Hotel - who run the Capua - separate building - when going to bar/ dining room/ use of pool - No B&B/half- board package available - unlike Victoria - upholstered furniture needs recovering (in our room but especially in dining room)
i did't like the fact that they block 150 euros on my credit card when we arrive for the future expensis during my stay. i never heard of such thing before!
The hotel staff made the stay pleasant. Enjoyed the lobby bar/restaurant with live piano undertainment in the evening. The wardrobe facilities including the sauna by the indoor pool needs upgrading. The fact that it also is used by none hotel residents makes it to much public. Quite a few people were making their full morning toilet.
did'nt a room with full sea view even though start of season
The staff and facilities at the hotel were excellent. Very clean hotel and helpful staff. The lounge bar with piano is gorgeous. Can't say anything negative about the hotel.
Clean and nice hotel. The Reef Club was not open, and they did not inform about this. Even the staff at the orher pool did not know there was such a club! It was supposed to open next week, but seeing the spot, I doubt it...
Friendliness off staff, excellent service and food, comfort and ambiance of hotel
Absolutely everything - from check-in to check-out! The staff were professional and genuinely friendly. The room was large and comfortable and we had a side view of the pool and the bay. Even if we had a minor problem or question, it was immediatly taken care of. The indoor pool and the gym was excellent, as was the steam room and sauna. Breakfast was yummy, drinks at the bar were classy and the one dinner we had at the hotel was delicious. The gymand indoor pool were not open til after 4pm on New Year's Day (after we had checked-out).
Staff are excellent - very friendly and helpful Very Very poor value for money compared to the Intercontinental just round the corner. We stayed in a Tower room which leaked water from the rain and required a new carpet. For the same money at the Inter we could have stayed in a family room and used the VIP lounge. Breakfast was expensive and evening meal was poor for the money. We actually ended up eating at the sports bar in the Inter for 2 nights which has a better menu and far better value for money
Wonderful hotel, excellent facilities and friendly staff.
Everything was excellent, staff, rooms, location, they had great half/full package deals. Kids had lots to do and really enoyed themselves. Lots of sport facilities so we did lots of sports, could eat well and did not put on a gramme of weight!!!
Amazing property! Wonderful service and very delicious food at two hotel restaurants, I would absolutely stay here again! The staff was wonderful, some of the best service I have ever received and I travel all over the world!
Not enough pool. DIdn't like the area it was located near.
Surrounded by buildings under contruction. No view at all.
A very nice sea-side restaurant Paranga. The room really smells - that wet sort of smell embeded in the old sea-side hotels. Very annoying.
Quiet at night even though in St. Julian's; View from the balcony is nice; Spacious rooms; Rooms need renovation; New towels need to be purchased as the ones available are already worn-out; Type of room whether twin or king should be clarified upon room reservation.
Comfortable and well equipped There were problems with interent connection, lack of access to TV channels and the air conditioning started leaking in the middle of the night.
The fee upgrade to a junior suite, the friendliness of the staff upon arrival The overall impression given by the hotel is not the one of a 5 stars, from the bed and furnitures of the room to the various common spaces and pools. It looks more like a 4 stars or a very good 3 stars.
very clean and a good position none
Suitable location, our room on the 10th floor facing the internal garten was quiet with comportable temperature without using any air conditioning Cleaningness of the pool, the pool area, toiletts and showers.
good gym facilites but it is not a 5 star hotel by international standards. room was not cleaned until 7.30 pm on one occassion and rest of stay usually after 3pm. did not replenish tea and coffee supplies had to ask ofr them each day. no hotel dressing gowns provided as stipulated in literature(telling of facilites) that was missing from room unitl 2 days before we left.
The staff were trying very hard to make up for the short comings from the hotel facilities. The rooms had a smell of dampness and the location of the hotel was in the busiest night spot in Malta. You would probably enjoy this if you were a teenager, however at our age it was a bit too much to bear.
checking out we were expecting a 4 star hotel as advertised but the room was dirty and the bathroom dirty more like a backpacker rooming house.the breakfast was not a 4 star menu in fact we only ate a piece of toast and a glass of orange cordial. very disappointed.
Location. The hotel is not of 4 star standard or anywhere close to that. The two single beds in the room had unfitted sheets that came off as soon as you sat down and no undersheets or matress protectors. The staff, while not rude, were far from hospitable. Overall it was fair value for money but not a pleasant experience. Fitness centre is closed for much of the weekend.
Nothing Room was very small and service was not upto the star category of this hotel.
Central location, swimming pools indoor and out. Good breakfast and friendly staff.
The position was excellent, just off the promenade and walking distance to buses and ferry to Valetta. Swimming pool on the roof was a bonus on hot days. The decor needed updating and the beds were worn.
Very nice friendly efficient staff, perfect location in Sliema along the seafront, big confortable clean room, very good breakfast and excellent dinner buffet.
The cleaning staff were particularly cheerful, attentive and thorough - top marks! The food was generally good, but not of a standard which I would expect from a Four Star Hotel. More importantly, I would also have expected a clear indication of the cost of telephoning from the hotel. This turned out to be terribly expensive; guests should be advised of the charges clearly in the room services folder next to the section giving the international dialling codes.
The efficiency of the hotel reception manager.
The staff was friendly and the location is very easy to get to and convenient! Frankly, I have been surrounded by helpful people regardless of the modesty of the services. The quality of the bed and their internet services.
Location in Sliema along the seaside promenade is very good. The rooms definetely need renovation. Beds are bad, fitted carpet not fresh, same for furniture. Storage for clothes not enough.
lots of facilities our balcony did not get any sun except in the early morning the spa people were not very nice swimming pool was across the road
The staff was very helpful and nice at the reception, at the bars, in the restaurant; the restaurant was clean and nice with a big variety of tasty meals, the service was excellent, the waiters and the cooks were very polite. The evening programmes in the Skyroom were also entertaining. No. I was really satisfied with everything.
Breakfast is good, indoor pool is very small (only 5x5 meters) but cosy, location is ok. This hotel is seriously overpriced! Don't trust the photos on the site - it's not a SPA. For the price of 4* hotel you receive a motel-like room, very used furniture, dirty towels and toilets, too old facilities, and bad view from window. This hotel would be ok for 35€ or 40€ per night, but now it does not worth the money.
The sea view of the room
Nice breakfast - good selection. Rooms were nice and comfortable. Hotel is right across from the bus stop. Good buffet restaurant for dining in the evening after a long day of touring.
We like the location, in walking distance of restaurants, shops and harbour. It was comfortable and friendly. The restaurant was not brilliant for evening meals and the adjoining Italian restaurant was very expensive
relaxing feeling , very operative staff , panoramic seeing nothing
Location, comfort, staff ... everything superb! We have spent a full week in a superior seeview suite of Hotel Preluna and enjoyed it very much. The fantastic friendliness and helpfulness of the staff is highly appreciated - Manuel, Ivanka, Desiree and the others at the front desk will never be forgotten ... Nothing missed, nothing disliked. Everything perfect.
Great location. Away from noisy main roads but still close to everything. Restaurant food wasn't very good and the tablecloths were always dirty.
Very polite staff, great room with the most comfortable bed I've ever slept in! Swimming pool was closed (seasonal) and there was some construction noise due to expansion (but this is Malta-wide currently)
The comfort and decor of the room were first class with a great balcony for relaxing. The breakfast buffet was rather limited. There could have been more fresh fruit, proper fruit juices and coffee. I would choose a room only option in future
la beauty farm
We liked the Sliema location. It was 10 minute walk to the ferry to Valletta with a steep walk back which we did not mind this at all. The food served in the bar restaurant was excellent and very reasonably priced with excellent service. Very helpful staff. The hotel has an English atmosphere which we found charming. The shop in the hotel had an excellent range of gifts, also reasonably priced. Although this hotel is not on the waterfront, we had views of the water from our balcony. There are a lot of restaurants and pubs near the hotel. Also a very easy walk to St Julians where there are heaps of restaurants. We would definitely stay there again when we return to Malta, which we intend to do, as it is such an interesting place. We found the airconditioning very warm, not only in our room but also in the bar.
very friendly and helpfull staff good, atmosphere plenty of characture. said large balcony which we paid exra for,which was misleading.
Location near ferries and buses, shops and restaurants; good for exploring and getting around. Short ferry ride to Valetta. Recommend Chop House at Tigne Point, Aroma restaurant (and others) in town. Basic price was ok but all else was too expensive. 25 Euros/day for wifi (lobby system does not work, made and saw several complaints). Recommended not to drink tap water, but bottle in room is 3 Euro (2 Euros for six 2 litre bottles in the shop next door). Breakfast > 11 Euros, walk to the front and pay less for a better selection.
very friendly and helpful staff. Very comfortable. Having its own car park was a definite bonus.
Close to all the action Not four star in my part of the world (2 1/2 or 3 star at best), air-conditioning went on and off from movement sensors in the room and sensors on the doors - never got cold, elevators had no logic whatsoever
Comfortable bed, excellent cuisine, friendly helpful staff
Friendly and helpfull personnel It's getting less proper. Bathroom is having black spots, moisty spots, joints are falling of etch. Needs refreshing
Great value for money, and great food served in the restaurants. Nothing. Was all good.
Courteous & efficient staff, great views across Sliema Creek to Valletta from the Sea View rooms. The hotel is situated on a very noisy main road, traffic noise from 6am to midnight, sometimes later - don't try sleeping with the windows open. Non Sea View rooms only look into an internal courtyard, less noise but a bit claustrophobic. Public areas are fine but some rooms could do with a bit of a refresh before they could really be classed as 4 star. Buffet breakfast is fairly basic as well for 4 star.
very convenient location for buses & ferries to valletta & rest of island. plenty of cafes in walking distance on slema promenade. 2 twin bedroom large for europe. rooftop pool small, unheated & not really inviting. air conditioner a little tempermental
Car Park was great in an area hard to find parking. Staff very helpful. Buffet Restaurant was excellent. Pleasant room and very peaceful. Would definitely stay again.
The hotel is in an ideal position to visit Valletta and for seeing Sliema. Our room (612) had an excellent view over the harbour. It was in a quiet area but only a few mins away from the busy nightlife. There is a bus stop almost right outside in either direction from the hotel. We were in the 6th floor extension and the pressure in the shower was not strong enough to rinse soap out of my hair, which is thick. There was a cotton bud under the bed when we arrived and it was still there when we left, there were also hairs in the bath plug. Breakfast was not that interesting but at the price of the room was not expecting much anyway.
Good value, good location, comfortable in room heating didn't work, staff couldn't answer a question about where the nearest gym was, the room was very noisy at night because of a very noisy fan or dryer type device in the next room.
the location is quite centric and the reception staff was very polite and helpful.
The location was perfect. Step out the front door and you are on the waterfront, 5 minutes from the ferry, and water excursions.
location, room with the balcony, close to public transport and eateries room below breakfast area very noisy, smell in bathroom,
The room was very big with also the kitchen corner, table, sofa, but furniture is quite modest. The cleanliness in general was fair, towels and sheet seemed not washed carefully. The remote control and the TV commands didn't work.
Good location Noisy sea view room/Poor shower facility/Very poor breakfast selection
Very convenient location. Toilet was basic but clean. The rooms are old, and there was no non-smoking rooms (there was a furniture/smoke smell in the room, but still tolerable). TV quality is poor. Have to be very careful with remote control (one wrong button and it's pay-tv).
The hotel had a good location close to some nice restaurants and shops. It was quite central so easy to get to Valetta and St Julian's. The hotel had a nice position looking over Silema harbour but unfortunately we didn't have a room with a view. Our room had no natural light as the window was small and looked out into the centre of the hotel. There was no balcony which we wouldn't have minded if there had been better facilities at the hotel. The roof terrace on the 8th floor was small although it did have some sun beds. The jacuzzi was tiny and looked dirty so no one used it that we saw of. Our actual room was quite basic. There appeared to be some kind of leak at the end of one of the beds which the hotel staff covered by pulling the bed out further. I also noticed that one of our bed sheets was dirty and had to ask the cleaner to change it.
Convenient location. Friendly staff. Very poor breakfast - very limited range, and same every day. Very noisy fan in bathroom which couldn't be switched off.
View from 7th floor sea view room, and terrace at breakfast, of harbour and Valletta.
Good location. Easy access to all nice breakfast rooftop Extremely noisy. Uncomfortable. Unwelcoming
The view of the sea and the nice coffee area at front of hotel where you could sit in side or outside
Sea view from the room Uncomfortable bed
the veiw,personnel, food and location were excellent We did not like the top bed covers divided in two,it was impossible to get heat and so it felt cold.
The staff was great. It does cater to older clients but that means no problem to get a great sleep. Don't understand the complaint about breakfast. It was the most comprehensive buffet that we saw in 5 weeks of travel in Italy, Sicily and Malta.Hotel a little dated but clean and the price could not be bettered for this location. no
The Diplomat was in a very good position on the main sea front promenade and a 15 minute walk into the main town with lots of bars and restaurants on the way. The buffet breakfast was very good with lots of choice. The air-conditioning was not cold enough for us. After being examined by the maintenance, it seemed that there was nothing wrong with it and seemed to be the accepted temperature for the locals. Do not choose a room at the front of the hotel as there is an outside bar which is open till 2.00/3.00am and gets quite noisy and lively. The hotel was clean enough, but needs a sprucing up, a coat of paint, was a bit run down for a 4*.
Proximity to seafront. Comfortable (if tired) room. Levels of friendliness very variable, esp. front of house. I feel that a warm welcome and friendly service goes a long way. However, all requests were considered and handled reasonably effectively. Improvement suggestions to duty manager were well received and I was happy with response. Breakfasts - although included in the price - were uninspiring; food quality acceptable.
good location close to the fairy area and on the bus route to the airport very nice traditional restaurants in the area poor accommodation the room looked like wasn't rehabilitated since years - old furniture the overall conditions are meting the expectations for a maximum 2 stars hotel even thought was quite expensive
Sea view from the room is excellent. Location is good - near all points of interest, but at night you hear only the sea (if the window is opened), not music from the clubs or cafes, or something like this. Furniture looks shabby. Shower gel smelled like it's rotten. No balcony. Very weak and unstable wi-fi signal in the room.
The accessibility of the local services, beach and being able to use some extra beach faciliities through the Hotel There was no fresh fruit available at breakfast It is now getting to have a tired look as will soon be in need of refurbishment
good location To be honest, I experienced a shock just ten minutes after my arrival. A huge cockroach welcomed us as soon as we opened the bathroom. We killed it and complained to the reception. They said such things never happen and fortunately it proved to be true. We found no more cockroaches. Neither in our room, nor in other hotel facilities, it must have been a lonely guy:). Rooms were clean and tidy.
All was good - location, room, staff, food (bkfst only for us), TV, wifi. Just one thing. We checked out at 1200 but were not leaving to airport until 1800, so we wanted to leave baggage there. There is no specific place - just one corner of the lobby area - but zero security. They don't even give baggage tags. So if your bag goes, you can do nothing. Either the hotel should stop accepting bags, or start a system to run this properly. We were lucky because we could take our bags - there was no way I could leave them with no security - but I presume most visitors would have no choice.
Room was OK, access easy, breakfast good Reception staff not so "friendly" - but still professional. Everything like WiFi, TV, room safe were charged as extras... so didn;t get used.
The Pool, gym and spa facilities were very good and it has a large sun terrace. It is also well located near the waterfront and lots of bars and restaurants. Building site outside our room woke us up at 7am every morning. Quality of building work and finish in hotel was sometimes poor, but this seems to be a feature of Maltese workmanship generally. Our toilet flush broke and had to be fixed. Our room safe also broke and had to be fixed. Speed of response from hotel staff could have been better.
The location is perfect. One thing that is important, is the free car parking for the quests of the hotel. But most we enjoyed the indoor pool and Spa. Very relaxing experience!
The room was good and clean The food. Especially the room service menu.
The Hotel is without doubt 5 stars. The facilities are very good and the standard of the accomodation is excellent. I particularly liked the gym. The service sadly isn't 5 star. The staff are very good and work hard, but the standard of service is lacking. Little things were missed which is a shame. Service was lacking. Flannels not replaced, no help with bags on arrival. Restaurant staff clearing your table whilst you were up getting your food!!! Having to pay for Wi-Fi in the room.
clean and spacious room, great views over st julians bay. tried to book a massage for our last day the day before but there were already no available slots
Lovely room. Good location, Free parking in busy area. Good Gym/Spa. Limited room service menu.
The service,friendleness and cleanliness. N/A
We loved all of our time at Le Meridien Hotel. It is close to our house and we decided to spend the first few days of our honeymoon there before flying to Rome. My new wife and I enjoyed every moment and look forward to going again as soon as we can. Nothing at all..we we entirely happy with everything and hope to spend our anniversaries there too
the hotel was nice and clean the elevators system needs to be fixed. it takes forever to get elevator and then it makes frequent stops when it doesn't need to
The Hotel was well located, and of a good standard all round. Staff were friendly when spoken to. The music in the lifts would drive anyone insane....all the guests we shared the lifts with felt the same. The staff were not friendly, or outgoing personalities, and very much waited on us as patrons to make conversation with them. The rooms had very little information if at all any about the area and services offered at the hotel. No daily weather updates etc.... all being said though not the worst I have experienced ether
all services of a palace at a good price. children policy very aggressive is also a major selling point.
cleanness, hotel location, calm poor buffet breakfast
friendlyness of the staff
Location was exelent, rooms very clean, niece clean swmming pool. Gorgeous views!
Location of hotel was excellent No heating in rooms and this was confirmed by the staff. This may have been due to the fact that there were not many people staying during this period. The food was basic but on hearing comments from other guests who stayed fully inclusive we had made a wise choice in staying B+B only. As previously pointed out no bar during the evening and no entertainment whatsover
Good location. Some receptionist were okey One of the receptionist was very rude and not service minded. The Hotel manager didnt want to meet the customers when I requested to have a word with him. He was rude. The housing keeping were not clearning the rooms. They cleaned 3 times but didnt even remove used platrs caps. . The reception overcharded us for cruise to sicilly luck for us we changed in the bronchures.
breakfest was very good. shower not good for people with more than 1,60 m
Everything was good. Closeness to everything and beautiful views over the sea and the st. Julian's bay. Needs little updates in the bathroom , otherwise all good. :)
Convenient Location No
We had a lovely view from our hotel room. Breakfast was good. The bed was very hard and the shower was held in place with a piece of string- we were not able to adjust this- water just went straight downward. Not very impressive.
The location is convenient
Location was amazing! A short walk to pretty much everything downtown. Conveniently adjacent to the lagoon for that early morning refreshing dip before breakfast. Loved it! Service was a bit slow.
Nothing was too much trouble for the staff, they were eager to help however they could.
Quiet and close to restaurants and the sea. The bread at breakfast. The supper was poor.
The purpose of our stay was business and pleasure, I stayed with my wife on the first night, the second night I was in the UK on business, the third night I was back in the hotel with my wife. The hotel is in need of a complete refurbishment programme, especially the bedrooms.
most of the employees are very friendly, our room was very clean, we got new towels every day, it is easy to reach the waterfront for good restaurants
With the exception of a smell of smoking in the room this was a very clean confortable hotel 10 mins walk from Silema front. Breakfast offered a buffet style selection and the staff were friendly and helpful. It is not an ultra modern plastic building but one with character. There is a confortable lounge and sun deck, although not used. The smell of cigarette smoking on first entry to room.
As we were staying in Malta because my father-in-law was in Mater Dei Hospital after major cancer surgery I think it difficult to provide you with what you are seeking in this survey. We have stayed at the Imperial several times in the last 10/12 years and use it primarily for its location. My wife has stayed there more frequently over the last 40 years and it hasn't changed in all that time. Was not aware until we arrived that it was 'room only' and there was a charge for breakfast a charge for parking a refrigerator was extra a hair dryer was extra etc. I was not aware at the time I booked that although I ad booked the flight at the same time the hotel booking had given me Sat. to Sat. booking although the flight was 'arrive' early Sat. and leave Friday afternoon we therefore lost a 62 Euro day charge which was(of course) not refundable (Not a complaint just an observation from the use of the website!)
Very characterful and large comfortable rooms. Good value for money. The location is uphill and a bit far from anything of interest-- ferries, buses, restaurants, shops etc but on the plus side this makes it very quiet
Good value for money Breakfast ok but food in the restaurant in the evening was terrible
the old world charm and quietness it was wonderful
good all round hotel
It was relaxed. And had good service.
Hotel was great! Staff were pleasant and helpful. Room was spacious, clean and comfortable. No tea or coffee making facilities in room. Only available through room service, which, although not expensive is awkward, especially if you want a cup of tea in the middle of the night.
Location was good. The place was overpriced. Our room was old and the bedding smelt. We were charged an additional fee for a roll away and never advised. Outgoing phone calls were absurdly overpriced. The staff was stiff and cold. The food was awful. The location was great
Spacious room, Lot's of choice on tv channels, Hotel well positioned for nightlife, Gym & leisure suite Breakfast was very average for a 4 star hotel
Helpful staff, friendly front desk, room with a view, spacious and comfortable room, good security, quiet and relaxing, good value for the price
I enjoyed the meal, swimming pool, convenient to go out,etc. It is not the hotel's fault that the TV had a problem during my staying.
nothing! dirty bed sheets, small poky room and rude staff dirty bed sheets, small poky room and rude staff
The staff and the facilities The surroundings, too noisy and durty
The view and size of the room were terrific. The staff could be more courteous for a 4 start hotel! The cleaning service was poor, the bathroom amenities were extremely poor. Overall it didn't feel like a 4 start hotel at all.
proximity, very clean, people nice, breakfast good but stops at 10, too early ! it is a fake doulbe bed !! 2 single ones close only !!! i hate when hotels do like that ! ! + in the morning the mention do not disturb was on the door, but the maid knocked on the door !!! breakfast closes too early ! should be until 11, not 10. for the same price, i will go to the meridien by adding 50 euros, for sure !
Location and position near to sea The closest beaches are privately owned by ohter hotels which means people are forced to pay extra to use the facilties. The hotel should endeavour to reach an agreement with these other hotels to allow its own guests access free of charge as part of the package.
The staff, they were very nice and helpful. Food was also lovely in the Jest Restaurant. Not much facilities, like gym or spa. There was a swimming pool however but didn't get a chance to use it
Relaxing and pleasant environment. Well-balanced style, consistent throughout hotel and rooms. No hair dryer in the room
Seaside room was spacious with a good view. Air condition worked perfectly. Nice balcony, and the large door did a good job shutting the traffic sound out. Free garage in the building. Old fashion television set and few English channels. (Lots of Italian and German, though).
Everything!!! Lovely hotel, bus opposite, large rooms, great breakfasts! NO
Nice decor, convenient bed, seaview Seemed a little overpriced, not everyone at the reception very attentive
The great view of Spinola Bay was a real drawcard. Its location is so easy for buses and tours and I liked the free wi-fi and loan of a laptop for use in the lobby whenever I asked. My room was very comfortable but had no tea-making facilities. The rooftop pool was great. Would have like to be able to have a cuppa in my room.
Only had a short stay, came in at 1 AM and left at 10:30 AM. Reception personnel friendly, rooms clean. Bed too soft to be confortable, Airconditioning could not cope with the "heatwave" malta was experiencing (38ºC in june)
I love the location
Great staff, superb room, excellent restaurant, good location.
The staff are great and informative. Rooms clean and quiet.
Kindness of Hotel staff Presence of many ants in room 634, however in good igienic conditions
It was very expenisve to eat and drink in the hotel
Food menu was horrible and they tried to charge me for mini bar items upon check-out. I didn't even know there was a mini bar. .
Good location, nice rooms Staff not very helpful, food average, courtesy bus offered costs more than public transport