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The Jacuzzi ! Need 2 Jacuzzi's
The rate was good on Thursday. No Fox News Channel ! I was very disappointed, will not stay there the next time.
Front desk staff don't look happy working there. Security guard that worked at pitbull concert was vet hostile!!!! Very disturbing guard and called us names. Very sad.
Staff was nice, appreciated the breakfast. The bed was so uncomfortable. It felt like two sheets of plywood with a sheet on top. :(
clean, quiet, quick easy check-in, professional friendly staff, easy access to I-10, good variety of bkfst choices nothing - all was good
We checked into the hotel at 12:30 am on Christmas Eve and the check in representative was very friendly and accommodating. He asked whether we were traveling with small children, which we were, and he offered us a child friendly room with a bunk bed. The room was clean and comfortable. The breakfast the next morning was excellent and well stocked. Overall it was a great experience. We will be staying here every Christmas Eve during our travels.
Nice pools,perfect location
We enjoyed the convenience of having all the necessary amenities: lazy river' pool, rec. room, rooms had a full kitchen, grill in every balcony, washer & drier in the unit, etc... It it's definitely a great family destination! The Wi-Fi connection was terrible. I paid for a day of Wi-Fi and got terrible reception. Too many flies...not the resort's fault; the city seemed to have a fly problem.
I took a 3 night trip last week with my sister in law and our 4 kids. I would normally be afraid to all stay in one room, but space was never an issue. There is a huge master bedroom with a king bed and another bedroom with two twin beds. The living room also has a Murphy bed which is a nice touch so you can just push in up in the AM and not have to do major clean up. The decor is very nice- upgraded furniture and everything you could need in the kitchen. Each unit has a huge balcony with its own grill which is a nice touch! There is also a stackable washer and dryer (they even supplied detergent). The grounds are gorgeous and we had fun just walking around checking out the landscaping and lakes. There are bunnies and ducks everywhere which kept the kids entertained when we were not in the pool! Speaking of pools, this place has it all! There is a fun lazy river with both single and double tubes to use along with a huge pool and a very large kiddie pool that is only 1 foot deep all aro...
It was beautiful. everybody very helpful and friendly no
Beautiful location and landscape, great rooms, very friendly staff The sprinklers went off a little after 5 PM and were spraying the sidewalks more than the plants themselves. I was effectively blocked in my path and had to take a longer route. Why in the heck can't they activate the watering cycle after midnight??
This just may be the best place to stay in Indio/Palm Springs. It really is a condo. I stayed in a 1 Bedroom that had to be at least 700 square feet. The pools were great (loved the lazy river) but the room was incredible! The large patio was a great place to hang out and the BBQ on your patio was a huge plus. The furnishings and kitchen were top notch. This really is a timeshare property and I may actually buy a timeshare here. The casino is only 4 blocks away. Easy access to the freeway but the resort is still off the beaten path and very secluded and surrounded by beautiful mountains and on a wonderful golf course. If you are really picky the only things you wouldn't like about this resort are: Shower is small (bathroom is large) and there is no complimentary shampoo. That's about it on the negatives. 5 out of 5 for me. You should stay here no question.
Resort fee a bit high Resort too expensive for what is offered.
As soon as we walked in we felt welcome and taken care of. We were given an early check in and late check out no problem. The hotel is the right size to give it a homey feel and the layout also gives it a lot of charm. The room had a little balcony and patio door which I love (I hate hotels where the windows don't open). My only complaint was that the coffee maker in the room didn't work but it was easy to just go downstairs and get coffee from the full spread complimentary breakfast. I will stay here again!
Late night check in extremely easy, Eli was very pleasant and helpful! Rooms very clean, big. They offered us a quiet room which was great because we were there for desert international triathlon No charge for late check out
Everything that they offer free breakfast Nothing negative to say
The location is right in the middle of town and the surrounding properties are well kept. The rooms are very run down. The room a strong smell of urine and the AC (wall unit) was loud. The carpeting had several stains that looked like they had been there for a long time. I requested a King room on the upper floor...I did not get either. For the price there are better options!!
Good breakfast. Convenient location. Loved the photos through out the halls an lobby. Rooms were clean. Beds were a bit hard. Linens and sheets a bit thread bare
Classy decor, very nice sized hotel rooms. Older crowd friendly. Beautiful pool. Just o.k. dining area and food , free continental breakfast. Floor show in the lobby in the evening was great. Staff was very helpful and nice. Carpeting in public areas needed to be redone. Christmas decorations should be replaced. Noise level in first room was unacceptable, but hotel staff changed rooms for us. Anytime you book on a Kayak, Hotwire or other discount site, you are given the worst room in the hotels. You have to be proactive to get a better room.
The front desk staff was friendly. The resort fee was more then stated. According to the email I received the fee was for entertainment, deluxe continental breakfast, valet parking, ect. Unfortunately the entertainment was geared towards a much older crowd, the delux breakfast was a health department nightmare, and there was nothing deluxe about it, kinda see where this is gong? Outside of the desk staff the others we encountered were rude. (Maid, waitress) Now for the room...the bathroom sink was cracked, one of the pillowcases was obviously dirty, the carpet was dirty, the people above us must have had elephants with them as it sounded as if they were about to fall through. This is not a place I will stay at again.
Nothing! The room was dirty, there were bugs in the bed, stains on the sheets, wallpaper was peeling, pool was dirty and disgusting, hotel was hot, the breakfast was disgusting. Cold egg-o waffles and no selection. This place is a joke. The staff couldn't be more clueless either.
Thank goodness we were only there one night. No local channels in the room tv's and the NFL playoff games were on tv so we couldn't watch. $28 resort fee on top of hotel fees. Front desk person seemed so put out to have to check us in and I'm pretty sure hates his job. The room had no bathtub. The room was so overly perfumed with air freshener. The air/heat barely worked. The free breakfast was typical freezing cold almost stale breads and muffins that everyone handles and touches. For the price of this Hotel we were very disappointed. See other review.
Clean room Room on first floor right next to lobby and the music was so loud I could hear it over my TV which I attempted to turn all the way up until 9:30. The walls were thin and I could hear a neighbor coughing all night and every person leaving the lobby talking as the walked to their room. Would not recommend for a bussiness stay but maybe for a vacation where you didn't have to be up at a certain time.
Pretty much everything! Friendly staff, beautifully clean room, and that bed was the most comfortable hotel bed I have ever slept in! Only thing is that the menu for room service wasn't correct and should be updated. Also I didn't have a remote in my room for the Tv and
We booked our hotel for the wrong dates but the staff was able to hel us it and got us a room for the correct dates. We went up for the Sandstorm 2017 lacrosse festival. We tried to change rooms again bc we were given a king and needed a queen but boy are we glad they did not change us. There was shooting at the middle of the night! We didn't hear anything even tho it was directly diagonally from us. So overall are stay wa sokay.
The furniture was dirty with stains.
room was clean and staff friendly. free breakfast was good over all value was good.
The breakfast staff was good and food was suitable. The room was not kept in good condition. Missing wood frame around door, open space under entry door causing air and bugs to come into room. Cobwebs in the upper area from top of wall to ceiling.
I love the rooms are big and comfortable beds as well the bathrooms .Very nice hotel.. I like everything ,suggestions I think rooms need a microwave .The rest perfect
Rooms are great, comfortable, and clean. Setting is fantastic against the hills Smoking! Had balcony open at night, people below were smoking on their baloney at 5 am. Woken up from deep sleep by smoky room, and was in queen bed furthest from opening. Later informed front desk so not to get hit with cleaning fee, was told it's ok, No fee unless actually caught in the act. Clerk was unconcerned about the incident. Is smoking allowed on balconies? Oh no, smoking isn't allowed anywhere. Well, it ruined the night. She didn't get it...
Great service Room was not cleaned when we checked in had to call and ask for it to be cleaned again
Pool and evening special were very nice
we usually like staying at embassy suites (ES), the complimentary breakfast and social hour are wonderful and cost effective. Most of the embassy suites stays we have experienced handled this well. This one did not. The overall feel of the hotel, especially mid-construction, was shabby and dirty. The staff were unavailable at most times, and the breakfast and social hour were more akin to homeless shelter giveaways rather than the quality fare that we have had at other ES. Breakfast was a microwave hot mess. There was a rush of people early and the staff (there was only 1 staff member manning both the cocktail hour and breakfast) couldn't keep up. The construction was noisy and inconvenient, and we should have been notified of construction Before checking in. This was a horrible stay and we will not booking embassy suite stays again. It may be clean and new after the construction, but this experience will move us away from booking them again.
Clean, comfortable, staff very friendly, great location! Love that the pool is good sized with plenty of umbrellas, and tables. Breakfast is good and substantial. Love the happy hour in the evening. Gym was clean and easy to use. Loved the library,very cozy! Breakfast was good,but chaffing dishes do not keep food hot. Would be very helpful to have a microwave available to heat up items .
Everything you. Kyle ask for.
room size waterslide happened to be closed during our trip (the hotel did bring in a temporary bounce house with water though)
My wife and I are 24 and 27 and we've stayed here multiple times. We love the fact that there is a seperate adult only pool and overall the hotel is very quiet. The rooms are spacious with large bathrooms and the decor is newer and clean. The two things we did not like are the parking and prices of food at the pool. You HAVE to pay for parking whether self of valet... And the food at the pool was pretty outrageous... Very convenient and delicious, but outrageous.
Nice room. Clean. Refrigerator in room kept turning on throughout the night and rattled so it was hard to sleep.
I like the different options for dining and activities. The room service was guaranteed in 30 mins which was great. The staff were all friendly and everything was open til the late hour. Our room was not ready and we had to wait around. The pool area needs more cleaning especially after a big rush.
The people are so friendly and accommodating! From Jonathan who checked us in to Danny at Valet and Michael the butler. They made my friend's Birthday so very memorable and had champagne for us the first night and left cupcakes when we got back the second night. The rooms could have been cleaned better. There was a roach in the room the whole weekend,even after they came to clean that first morning. Otherwise the service was exceptional, I will tell everyone about it.
The Restaurant and Adult Pool, the outdoor lounge and music at night. The housekeeping staff is completely incompetent. The beds were made with sheets to small for the bed, they rolled up during the night, very uncomfortable. Multiple complaints were met with acknowledgement, but nothing was done about it. VERY DISAPPOINTING!!!!!
Great amenities and hotel restaurants. Parking listed for free, ended up $30. Okay though considering the value.
The employees were some of the nicest I've experienced anywhere. From the valet, front desk, and wait staff at the pools and restaurants. We got upgraded without asking. I'll definitely be back. I get that hotels have resort fees now, but at least tell me what it's for. The only thing I could figure out was that it included a couple bottles of Dasani. And $27 for overnight valet parking? Yikes. It's Indian Wells, not NYC.
The several pools
Access . Valet. Front desk check in !!! Tooo slow. Lacks clarity. !!! Room. Smaller than I expected for 800 a night. No mini bar no real sence of luxury. Blinds fell off needed menatainance !!!!!! This was not the expected result for me. I stay in expensive rooms all the time. This one was not that great I couldn't sleep. Penthouse room 5221 .. I was there match 5th.
This place is great during an off season or during the middle of the week but it gets packed like any other place on the weekend or holidays.
What you would expect from Hyatt.
Attended a concert at Fantasy Springs on the MLK weekend. Many hotels would not allow anyone to rent a room for one night because of that holiday weekend. Super 8 was very accommodating. I requested a downstairs room to share with my 87 year old Dad. They arranged that too. I will not complain about the little things, since being able to secure the room for my one-night need was enough to satisfy both my father and I. There wasn't anything of concern about the room.
The room was confortable, the beds soft, and the showers good the pool was disgusting and the breakfast room is too small
The shower had plumbing reversed almost scalded my self
The hotel is rather close to coachella. It's comfortable as a 100/night business hotel. We paid more than 1200 dollars for four nights at this place because it was coachella weekend. This is the literal definition of price gouging which I realize is legal. The problem is if you're going to charge me like a 4-5 star Manhattan hotel I'm going to expect that level of service. The paint was peeling on the walls and the pillows were hard as rocks. There were dead bugs outside the rooms. We were made to stand outside by security in 97 degree heat while checking in. The line was three people long and the lobby was empty. While waiting in line we were constantly being sold on non-super 8 services like vans to and from the venue. There was no explanation or apology for this bizarre treatment. The "free buffet breakfast" as cereal, plastic cups of yogurt, and waffles you had to make yourself. It ended and was locked in a refrigerator promptly at 9am. Asking for milk at 9.02am got me a passive aggressive "Breakfast is over at 9am" from one of the two employees that were cleaning up the second the clock struck the hour. When I came back 15 minutes earlier the following day so I could eat before going to work, I got an un-solicited and sarcastic "you got here on time!" From the same woman. Also, you may be thinking that coachella weekend must have been very trying on these people as drunk college kids are never fun to deal with. However, consider how many people are going to be awake at 8.30AM for a festival that basically doesn't start until noon. There were 6 people eating breakfast maximum each day and all of them were quite cordial.
Great price Went to take a shower and no hot water.
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Location to Indian Wells Sheets were not changed from previous guest. Tennis channel was not available to watch paid room cleaner for extra towels that we did not get and coffee was not cleaned or restocked.
Not that clean. Needs renovation.
Dario was great at check in and the late check-out was extra nice! Two pools for adults and one for families was great too!
Clean, great service, and beautiful grounds No wine glasses in the room
We really enjoyed the spa and the pool. The rooms were very spacious and the beds were comfortable. The hotel staff is very helpful and go out of their way to make your stay enjoyable.
Beautiful grounds. Well kept gardens. Nice pool. Great concierge (Wanda). Hallways were dirty - unswept for 1 week. Dining room food has deteriorated over the last year. One small bar of soap for 2 sinks when we arrived.
The spa was nice - it was my bachelorette party, Grounds were dirty. Dead bugs in our room and all on balcony. Nobody answered phones when calling from the room - all the lines were mixed up. No sheets for pull out bed.
The location was very convenient to the Indian Wells Tennis Gardens and the hotel had a regular shuttle to the tennis tournaments every day. The gardens at the hotel were very nicely maintained, but the food at the restaurants was mediocre. The Spa facilities were adequate but I had a wonderful Thai massage with Monica. I did not remember to bring my computer printout from Booking.com so the hotel did not honor the room rate which we had reserved with you. They then charged the regular rate which was considerably higher given it was a premium weekend because of the tennis tournaments. They were offering a free night for every two booked and they said that we could have a free night. But when it came time to check out, they charged us for the third night. It was only after a long "discussion" with the manager, that they gave us the third night free. It was not a pleasant experience to have to argue about this at the front desk in front of others. I also am angry with Booking .com as I believe that you should have told them the room rates you had given
Location was terrific and the meals we had in the restaurant were very good. This hotel was listed as a luxury hotel, but does not deserve that designation.There were no amenities or services that set it apart. The facilities are older and need some serious attention and repair. We had to ask for housekeeping service. There was no concierge and the staff was not knowledgeable about restaurants or activities in the area. The resort fee assessment was therefore inappropriate.
Great, friendly staff and an amazing spa!
We loved the tapas on Thursday night, the pool and the location. Everything was wonderful - and the wonderful lady that serviced our room was beyond compare!!
Massage Don't ask each client questions like, what kind of room would you like spacious, or a room with a view before we get there. Because it's a lie. I asked for a spacious luxury room, with a view and I got an old beat up room with old furniture, dirty bedspread, foid left in the refrigeayor from last guests, smelled and a room view of a Tree!. I called the front desk, and your supervisor young lady said, sorry We are all booked up. I will make sure family and friends go next door yo Indian Wells or yo La Quinta la ty o stay for the tournament. I said I was so dissapointed and all she said was oh, so sorry.
Staff were very attentive and caring Slow elevators in building 12 which we stayed in!
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Very very clean No Shampoo- just those bars of soap that leave your skin really tacky
Price Room not ready, did not make up, internet was spotty, trains all night
Nice clean room, nice staff. Sunday front desk clerk more knowledgeable than the front desk clerk on Friday. Shower strength, would be nice for a hair dryer, shampoo, conditioner in room.
Room was nice
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The bathroom was nice. The stained conferters
staff was very helpful the location and the room was a bit small
I would not recommend this hotel.
This guest did not leave comments about this hotel.
The staff was very helpful.
The Staff was great there was mold in the shower
The room was great - spacious and comfortable The pool was a little rowdy, not a great place to relax for a romantic weekend
Very quiet, nice pool and jaccuzi. Loved the continental breakfast in the AM! Close to the event site.
Nice large pool with hot tub. Seems like it was newly renovated on the inside. The breakfast was not good at all.
Loved the cozy rooms!!
Staff was gracious and helpful. There was sincerity in their attentiveness The bungalows are old so you can hear the televisions and water going through pipes in neighboring rooms. Pretty minor though and would still recommend a stay here.
Grounds were very pretty. The employee during our check in was very professional, friendly and accommodating. Lighting in our room was NOT adequate, both in the bathroom (especially the bathroom) and in our bedroom. We had dinner outside and happened to be seated at a table where there was no overhead lighting. All the other tables has strings of lighting overhead to provide adequate lighting to read the menu and see your food. Ours didn't have any and we couldn't read the menu or see our food. We had to use the flashlights from our phones to read the menu. It would be an easy fix to add a string of lights. Needed more coffee creamers. Two for 2 people was not enough
The Mexican restaurant Adobe was really good and they are super dog friendly which was nice! We switched rooms because our first room smelled like cigars and weed, our second room wasn't much better either. The bathrooms are highly outdated and they don't offer robes or slippers in the rooms which I found odd.
Great location, facility and experience. We made reservations for two rooms. One through the La Quinta website and the other through Kayak. They had no record of the Kayak reservation. They still got us in after some delay. First time that has ever happened. Wifi not good at all.