I liked everything but the restaurant staff. Why isn’t there a bartender at the bar during the day? Early afternoon
4 stars
The Westin Chicago Northwest
Photos of The Westin Chicago Northwest
Overview
Situated in Itasca, The Westin Chicago Northwest is within a 30-minute drive of O'Hare International Airport and offers an indoor pool, a rooftop terrace and a Jacuzzi. It features a gym, as well as a free shuttle service, an express check-in and check-out feature and a sauna.
There are a range of facilities on offer to those staying at the hotel, including valet parking, a kids club and meeting facilities. Honeymoon suites are available for those seeking some extra luxury.
Rooms at The Westin Chicago Northwest are comfortable and offer a refrigerator.
The hotel's restaurant is open for breakfast, lunch and dinner, offering guests a convenient dining experience not far from their room. In the evening, guests are welcome to enjoy a drink in the lounge bar.
Latest deals for The Westin Chicago Northwest
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at The Westin Chicago Northwest
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Shuttle service (free)
- Business centre
- Flat-screen TV
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Shower chair
- Accessible by lift
- Adapted bath
- No smoking
- Lowered sink
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by lift
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Mini-market on site
- Key access
- Key card access
- Express check-out
- Bottle of water
- 24-hour front desk
Basics
- Internet
- Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Air-conditioned
- Dustbins
- Conditioner
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
- Walk-in shower
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Coffee shop
- Dining area
- Dining table
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
General
- Seating area
- Sofa
- Telephone
- Carpeted
- Storage available
Bedroom
- Feather pillow
- Fold-up bed
- Alarm clock
- Wardrobe or closet
Pool and spa
- Hot tub
- Indoor pool
- Sauna
Parking and transportation
- Shuttle service (free)
- Parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Outdoor
- Garden
Laundry
- Iron and ironing board
Health and safety
- Daily housekeeping
Family friendly
- Cribs available
Fitness
- Fitness centre
Reviews of The Westin Chicago Northwest
8.4
Very good
430 verified ratings
Wonderful
234
Very good
64
Good
34
Okay
27
Fair
30
Mediocre
11
Poor
30
Summary of reviews
Guests say
Guests appreciated the hotel's location and cleanliness, noting that it was welcoming and well-kept. However, many expressed dissatisfaction with the noise levels, citing disturbances from both the environment and other guests. Service issues were also a common complaint, particularly regarding WiFi access and maintenance problems. Overall, while the hotel has its strengths, improvements in service and noise management are needed.AI-generated from customer reviews
Sort by:Most recent
Score by provider
8.7 out of 10
213 reviews
8.1 out of 10
113 reviews
8.5 out of 10
3 reviews
8.3 out of 10
13 reviews
All reviews
Pros (+) Hugo was extremely helpful getting us where we needed to go hes awesome! The staff at the front desk . The bartenders
Pros (+) Clean, beautiful scenery and great running paths around the pond.
Cons (-) if staying longer, access to a variety of restaurants would require a car.
Pros (+) Room was very nice. Terrible continental breakfast and terrible bar. Undergoing some lobby and main are construction so hopefully it will be much better.
Pros (+) Everything was very clean and the beds were very comfortable!
Cons (-) I didn't like that I had to also pay a $50 deposit and that the hotel cost did not include a continental breakfast. For the cost of stay, we should have been offered breakfast at no charge. I have stayed at a lot cheaper hotels with breakfast.
Cons (-) Overall too many hidden charges
Pros (+) Comfortable beds and clean room.
Cons (-) You can here everyone in the lobby. Especially during wedding receptions.
Pros (+) Beautiful facilities Comfortable beds Excellent customer service
Cons (-) Additional facilities fee
Pros (+) It was close to Schaumburg, IL.
Cons (-) You can hear everything, from the person next door to the people in the lobby and we were on the eighth floor! There was also a surprise "facility" fee for each night we stayed. We had to pay $9.95 to be able to use the Internet for 24 hours.
Pros (+) I ended up having to bring my dog with me because I couldn't get her on the original flight planned. They were very helpful and accommodating with no extra fee for her! They unfortunately were out of dog beds but they brought up some extra towels for her to lay on.
Location
400 Park Boulevard, Itasca, IL 60143
What's nearby
- First Midwest Bancorp283 yd
- Pirates Cove Childrens Theme Park1.1 mi
- Alexian Brothers Medical Center1.2 mi
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about The Westin Chicago Northwest
Low season | February |
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High season | February |
Average price (weeknight) | £104 |
When to book a room at The Westin Chicago Northwest
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in ItascaGood to know
Value for money | 8.5 |
|---|---|
Distance to city centre | 1.0 mi |
Nearest airport | Chicago O'Hare Intl |
Distance to airport | 5.9 mi |