The rooms were very good modern and of a high standerd of finish. good that free onsite parking was available.
This is a new and smart hotel with a cheerful and enthusiastic reception staff. It is very convenient to the city centre and very close to the station. There is a generous car parking area and the access from the a52 and the city are very easy. Some of the room facilities were basic - no bath - no hook to hang a towel or coat in the ensuite. Tap on the basin did not overlap the basin fully so tended to spread water over the adjacent surface. Early morning noise from the trains marshalled overnight in the adjacent sidings (motors started at 0500hrs)might disturb a very light sleeper.
The room was really nice and clean. The location so close to Pride Park was great as the reason for the nights stay was to tie in with the game.
Well appointed funky hotel and room with everything needed for an overnight stay. Breakfast good Staff friendly and helpful Outlook a bit grim at the moment as building work in grounds continues
It was convenient for the train station and the Pride Park Football Ground and had all the essentials for a short break. The view from the room was of waste ground. We didn't get many towels (one hand and one bath towel for two people).
Good facilities, clean and comfortable, good value. Could not alter heating in room as control appeared to be fixed; it was so hot it gave me a sore throat. I opened window but then had 24hr noise from railway station, although this was not a problem as managed to sleep through. Hotel situated in a very large business park/area with building work ongoing; got lost a couple of times. No signposts showing hotels.
Clean and tidy.Dinner in the restuarant was good
Excellent clean facilities. Good in room entertainment. None
Modern hotel, rooms small, bed not comfortable, staff pleasant, good breakfast. OK for 1 or 2 nights
Location was excellent for our needs as it was a 2 minute walk from the train station. Very clean and modern hotel with friendly staff. Stayed in a twin room and the mattresses were very hard which did not allow for a very comfortable sleep.
Large bath towels Small room, noisy, tatty furniture, lightbulbs not working, no TV remote, cigarette burn in duvet, winter duvet in summer................
Restaurant was excellent value for money with polite and cheerful staff
Ease of check in and out.
room was small no bath and why no towels ?
Good staff Parking arrangements did not have a rear entry so a walk up a steep slope was required
It was warm, relaxing and very friendly, loved the hotel and will go back. could not find anything wrong such a pleasant stay thank you.
very central,smart hotel no lift having to struggle up two flights of stairs with cases, finding after a whole night sweating that theirs a fan in the wardrobe.
The comfortable beds and free parking,all staff appeared happy!
the whole hotel, staff everything made us feel very welcome
The location of the hotel is good for visiting the centre of Derby, and the rooms are of a good standard for the price Following a dispute over the night I stayed/booked at the hotel, the resolution to this was completely unsatisfactory.
Very warm hotel, as it was freezing out side. Good parking, as it is in the city centre. Very modern hotel. Tea and coffee cold, as it was in flasks at breakfast, but apart from that it was a good selection of food on offer.
Easy access to town centre, nice bar, clean room think your breakfast price is a bit expensive,hence all three times i have stayed i go to the little cafe next door
Nothing ! They forgot the alarm clock + newspaper + Staff at the reception very unfriendly + Too hot in the room because of the heat system, with an AC very noise!
Free car parking
It was lovely and warm
On airport campus and had car parking facilities The hotel provided me with all I wanted for access to airport
good value for money
British breakfast with scrumble egg and sausages. Drinks and sweets services. 24h/24h desk. Near East Midlands Airport but more than 1 mile walk. Calm but we stayed in low season. BOOKING_com false price for a 4 adult room booked. We had to pay 15 gbp per night/per adult if more than 2 adults in room. The 4 adult room was a double bed with sofa. Sofa bedding was not done, we had to do ourself our bed for 15 gbp per night/per adult supplement! Not enough light in the room. Old tv set, with all channels a little scrumbled.
The staff were very friendly and helpful. The shuttle from the hotel was speedy and efficient We ate in the restaurant but were dissapointed by the choice, partivularly as ran out of fish which was one of the 4 items on the menu. In addition the air conditioning leaked over my 5 year old's bed and he was forced to share a single bed with another adult.
Ease of checking in and out, self service breakfast. Choice of breakfast, I would have preferred and better selection, a bit basic.
comfy room, good breakfast, no problems arriving late. Very much a business hotel. Could do with better directions from airport
Breakfast was horrible
Just served a purpose Told there would be a shuttle and there wasn't
hotel facilties and location
Excellent location for the airport, the staff were very friendly and efficient and the rooms were well equipped and comfortable. We spent a very relaxing evening there and were also able to have something to eat, despite the late hour of our arrival. The buffet breakfast was also excellent. No negatives.
The hotel rooms are clean, hotel staff are friendly and the breakfast is great. Some of the hotel rooms are still being renovated so they aren't all of the same standard.
The stairs were very dirty, they had obviously not been cleaned for several days.
Nothing Shower did not work. In room Broadband was NA.
Good location with car park. Clean and comfortable room Nothing
An extremely clean and comfortable hotel with friendly and welcoming staff. we felt that we got veryy good value.
Friendly staff, clean rooms
Very plesant nice staff good hotel , will stay again
The hotel was easily found and was warm and friendly the services offered were very good and the standard iof housekeeping were very good, night porter was very helpful on leaving Nothing found to need improvement.
nice and quiet the night reception had a terrible attitude problem
only the breakfast was ok. our booking was messed up (someone couldn't read instructions from web booking). we did not get the correct rooms (one bed short) and one room stank of smoke.
Clean bright hotel, friendly helpful staff, close to event being visited Drink prices in the bar were too dear.
location very good. comfortable room.lovely shower!! friendly staff. let us check in early as room ready.definately will be back. pride pk 5 min walk
near to the football ground poor choice of lighting in the room
We often stay at B & B's with typically huge rather greasy breakfasts. It was nice to be able to choose our own breakfast at your hotel. Re. breakfast. These days when we are told to eat 5 X fruit/veg a day, but the only fresh fruit there were apples. This is summer and there is plenty of good fruit available.
Cleanliness of the room was great, a substantial complimentary breakfast was great Bar drinks are a tad pricey
The hotel was comfortable, clean and the breakfast was good. Although it is a budget hotel, in the same bracket as premier inn I would prefer to stay at the premier in as the standards and comfort are higher.
good value for money hotel.would stay again.
Location convenient, room was fine and breakfast ok.
The hotel had good facilities, was new and the rooms were comfortable and well laid out The breakfast was middling
Seemed to be brand new
All staff we met: reception, bar and cleaning, were very helpful and polite. None.
Good location, very convenient for both the city centre and the park. And the midday check out is very welcome. Being on an island in the middle of Derby's ring road means that it's a bit tricky to drive up to the door, or to turn around if you overshoot. Not a huge problem though, and nothing to put me off booking again.
The only black mark against the expereince was the lady receptionist who was on duty upon arrival - she was rude, uninformative about parking arrangements and unprofessional. Also, the car parking arrangements need to be more clearly set out on arrival and / or on their website.
New hotel in good location to amenities
everything was great, staff, room, food, price no complaints
Very clean, with professional, friendly staff. Nice atmosphere, and nice new place. Room had nice full length windows, and was very comfortable. Bar was expensive, but was very relaxing.
Good modern hotel, friendly staff. Well located near cathedral.
good bar & restaurant. very central, rooms clean & well furnished the lack of parking is very poor as the underground carpark is closed. there is no drop off parking to allow you to unload cases so you need to drive to the local carpark & struggle back with cases & children
No free parking
Great location, near to the city centre. Hotel was comfortable and clean. Staff were helpful and friendly. No parking facilities at the hotel. (We used Chapel Street Car Park, a short walk away, across the ring road).
The staff were very helpful when I raised the concern below. Other reports on the web site do not mention that the hotel is right next to the Inner Ring Road in Derby. Rather more than half the rooms directly overlook the dual carriageway, so I would suggest that anyone who has difficulty with traffic noise either go elsewhere or ensure that you get a room on the other side of the hotel. I was given a lovely room overlooking the Ring Road, which was quiet late on Sunday when I arrived. After being awoken at 5am by traffic, I asked the staff if I could have a room on the back of the hotel. I was given one without any problem and was happy with the other two nights of my stay. I would also strongly recommend that anyone with a car park it first, then walk 100m to the hotel.
Beautiful location, very helpful and friendly staff. Cottage room very comfortable and quiet. We stayed on a Saturday night and there was a wedding party who rather monopolised the outside bar seating area. Noise from evening function was minimal thoughh so not too intrusive.
Unique combination of traditional and modern. Staff generally excellent and welcoming. Peaceful setting was compromised by large and boisterous wedding party into the early hours. Also limited access to some parts of the hotel.
Staff were all extremely helpful and courteous, from the moment of arrival. The location is picturesque. Meals were very good (although a little on the expensive side) charges for bottled water with meals were rather high
Lovely position Staff very welcoming and coped well with different family members arriving at different times Check out lengthy due to staff sickness
The location is beautiful (even though foggy with the river level high). The dinner (including teh Cahteau Cissac 2000) was excellent. We appreciated the friendliness of the staff and the quietness of the location - surprisingly little noise from the airport.
VERY comfortable No
Calm,quiet comfort. Excellent food. Single room on the small side.
Staff were very helpful,food in the brasserie was excellent and well presented. Cottage rooms were a long way from the car park.
Fantastic location and very helpful staff. Because we were having a reunion with a group of friends for the first time in many years I was unsure of the numbers able to attend until the last moment, however the staff were very accommodating and provided a separate dining room for us which really helped us to have a memorable night. No
The lovely surroundings and the river Yes - room not cleaned properly, found wrappings belonging to womens personal items on toilet floor.
Only stayed a few hours due to late flight so really can't comment
Ideak location for airport
atmosphere kids running up and down hallway at 4-30am
Close to the airport The price was extortion.
This was a comfortable relaxed stop off overnight before a flight. I had a small hot snack in the bar at 1000pm which was welcome but I would have wished the standard of the fish cake to be a bit higher.
Extremely comfortable bed and close proximity to the airport very expensive drinks
Distance to event at Donington Race Circuit Pool was closed, which was one of the reasons we chose the hotel
It was convenient to the airport Nothing
very comfortable, friendly environment, from which to enjoy the onward journey refreshed and rested.
nothing it was dierty !!!!!!!!!!!!!!
rooms are very comfortable. staff are lovely. the room service took forever and wasn't great quality for 2 sandwiches
The location It was a busy weekend and arriving in the entrance to the hotel fighting our way through the wedding party who were blocking the entrance was difficult.
The hotel is very nice, clean, quiet, one of the best spots of Derby.
The hotel was great. Position was ideal. The rooms were really comfortable albeit a little small. We stayed in a Junior Double so perhaps the other rooms are bigger. The service in the lounge area and cocktail bar were good. The breakfast was included in our room rate so was great value not so good if you have to pay £15 per person. Would highly recommend especially for business travellers.
Beautiful Hotel - inviting entrance and reception area - magnificent staircase - a real wow factor. Perfect location - 2 minutes awayd from shoping, bars & restaurants. Staff really helpful - would stay here quite happily again. Cocktail bar in reception area which we didn't use as the door to the cocktail bar was closed so didn't feel inviting. Rooms are beautiful but dark and TV is in an awkward place.
Very clean & comfortable. Staff very helpful Small room. Though I could have been o0ffered a better room considering the hotel was not full. The room was very small
Terrible Sound Insulation - can hear every creaky floorboard in adjoining room and downstairs Disco to 12 midnight
This was my third visit to this hotel and I can't speak highly enough of the service, the cleanliness and comfort of the room and the high standard of the facilities. Excellent value for money, highly recommended. Unfortunately the hotel does not have its own car park and although there is a nearby public car park, it was closed for refurbishment during this visit.
I booked at very short notice and everything was ready and a thoroughly comfortable stay, no hassle good staff. Desk a little cramped for working but I only booked a single room.
Fantastic new hotel, quiet and tasteful room, comfortable bed, clean, close to city centre, excellent breakfast, friendly staff. The only downside was lack of parking. There is a private car park 100 metres away, but this is pretty expensive. Information at the time of booking had suggested on-site parking so this was unexpected.
The presentation of the Dinner was excellent, very pleasing to see and very tasty. The room was of high standard, although we arrived late and left early we found the hotel very comfortable and will use it again via your service again when we next trval from East Midlands Airport. We are considering using this Hotel for functions of our charity Lions Clubs International, which as you probably know are the largest Service Organisation in the World with 1.4 million members in 44,000 clubs throughout the world. The location of this hotel is just minutes from the airport and we will recommend it and the services of Bookings.com to other clubs when travelling from, or visiting the area. Thanks for a nice comfortable night bthat made our trip to the usa a good start. There was nothing to fault, the staff were so helpful, the food was excellent and good presentation, a credit to the hotel, the room was excellent so no bad points from us.
Close to me temp place of word Friendly breakfast waitress
The evening meal as everything that I ordered was to my exact instructions and was very enjoyable and tasty. N/A
This is an old building with lots of character and they have not tried to change the built in features of the place. I had a great room with an enormous bathroom. All the staff were helpful and polite.
The hotel's elegant understatement was very relaxing and enjoyable. The evening meal and breakfast were both excellent
Great dinner, bed & breakfast rate of £99.0 and quality of dinner and service was excellent . Superior room = suite which was a bonus Will be back none
The food was absolutely fabulous, and the room beautiful, really fresh and clean. The bed was wonderfully comfy. The fact that some residents were allowed to run riot outside my room until 4am and the fact that when checking out and complaining nothing was deducted from my bill.
The Charactor, atmosphere and the excellent food Aircraft noise
the staff were really helpful and friendly. the room was lovely and the 4 poster bed was a lovely surprise. This hotel was a fantastic base camp for a weekend at the download festival.
Everything was perfect
Very friendly and helpful staff. Lovely bedroom. Good dinner menu and breakfast. Would recommend this hotel.
Very comfortable good parking very good over all package
Good ,friendly staff and facilities Room was very hot ,window hardly opened so uncomfrotable on a hot evening .bed mattress had seen better days but other than that everything else fine
Very nice stylish hotel with very good fitness and swimming pool, tasty breakfast
breakfast old, uncomfortable bed
The style and character of the hotel. Very comfortable and clean. Spacious rooms. The fitness did not have hours that were convenient for me. 24/7 would be ideal, but if it opened at 5am or 6am, that would have been nice.
the relaxing atmosphere the cold shower
everything was fantastic My only gripe was that the plates were cold at breakfast
Everything was fine!
It was supposed to be relaxing but there was cheer leading convention staying at hotel who did not respect that others were staying at the hotel and woke every one up at 700 am coaches shouting in corridor took over hotel no area to sit where it was quiet woken up overnight as well with the noise but i realise tis was not the hotels fault but i have never been anywhere where guests were so noisy.
Was contacted just before my stay to confirm the booking and was offered packed lunches for the event I was attending. Was made to feel very welcome upon arrival and at all stages during my stay. Nice room, compact but well laid out and with good facilities. Lovely building and grounds. Secure parking. Great breakfast. Packed lunch was lovely and the supporting information on the event I was attending was very welcome. No bad points as such, if I was picky I'd have liked a more powerful shower but that's being really picky!
Very pleasent building quite, rooms were very clean and adequate for overnight stop. Booked a double room but was given a single! Changed with no fuss but double bed a bit small for 2 people, hence spent most of the night not trying to fall out rather than sleeping.
Perfect for a Business stay. Good value for money. The staff can't do enough for you. Mattress wasnt great
Staff friendly & clean well equipted room no complaints
A very Interesting & Unique Environment There was a conference for delegates happening at the time of my visit and a few of them were stood at the front doors smoking (dont have a problem with this!) and were spitting, which I do have a problem with!
Cheap (Double)room too small
My single room was of the quality I expected (upon arrival), for the price paid. The advertised freeview TV was unobtainable, however, I did not raise the issue with reception, due to a meeting elswhere on the evening of my stay. When preparing to leave my room, I noticed stains and damage to both pillow cases.(Unacceptable at any accommodation). The public areas were in dire need of refurbishment. The hotel bar was of a standard similar to hostel accommodation, with damaged light fittings, delapidated shelving and a filthy carpet running fully through the lounge area.
Clean, crisp, exactly what it says on the tin, no frills good value, would definitely stay there again.
the location was easy to find and easy to get to Derby city centre..It was my second stay and I will be returning. liked it all
Good location, friendly staff, clean, beautiful building Double bed was extremely small, no frigde in the room
Generally a nice hotel with a good atmosphere and facilities French Onion Soup
The dinner at the hotel was excellent and the wait staff were more than accommodating – they helped make the evening very enjoyable. Really nothing to complain about. It is a very nice hotel and provided us with a great base.
The food was outstanding, the pool and jacuzzi relaxing and staff could not do enough for you, and with a genuine smile always.
good location for the family visit the bed was too hard!
The meals at this hotel were excellent Our room had a night storage heater and was very cold. We had to request an extra heater which they promptly brought to our room. During the night we could hear every 2 mins. a fan going off from one of the balconies outside so didn't get any sleep. We therefore curtailed our stay to only one night
The rooms are comfortable with nice furnishings. Excellent breakfast and restaurant.
Staff were very helpful. I requested if we could just have soup in the restaurant at lunch time when they were setting up for the evening and we were able to, which was nicer than sitting in the open area.
Very little. Reception, pool reception and restaurant recpetion were untidy and a mess of bits of paper. Pool chaging area was littered with janitor's equipment and materials. £144 for a dbl bed boxroom is ridiculous. That this is a 4* hotel is incredible.
Pool area was superb Nothing
The rooms are comfortable and well kept.
The room was very quiet and comfortable and the staff extremely friendly.
excellent and helpful staff no
Bar prices and quite exorbitant charge for breakfast which we chose not to have.
although discounted room rate breakfast was really expensive - 11-50 for continental!
The central location and ease of getting to where I wanted to go.
The hotel was ideally situated close to the railway station for the purpose of my visit and for someone who had never been in Derby before.
The Hotel was beautiful, clean and modern and I would recommend a stay here to anyone Nothing
The Food and Hotel staff, nothing was too much trouble it made the weekend n/a
Staff helpful and nice but without the forced effect ypu get through training to be nice if you get my meaning. Food excellent. Plus best coffee I've had in a long while came from the barman. Dark room at night Bit pushy on buying bottles of wine with evening meal. Cold shower curtain envelopes you
Location All satisfactory
Evening out with friends Would not change a thing
Felt more like a hotel than a lodge. 3-star standard, spacious rooms, good location No
Staff were very attentive and extremely welcoming Nothing - All good
It was the best Premier Inn I have stayed and I stay in a lot of Premier Inns The food was very god and the staff were excellent, they could not have been more helpful and all with a smile on their faces.
friendly staff no
Bar and resaurant on site.Quiet clean rooms and location.
Really friendly staff breakfast really good value
Th checking in was excellent, both for speed and information. The room was adequate and probably just about value fro money. The first room that we were offered (room 2) smelt distinctively of smoke and, being non-smokers, we complained. The 2nd room was ok.
The goood thing with Premier Inns you know that you are going to get good service and you know what to expect in their hotels. I like staying at Premier Inns Nothing
Hostel staff very nice and helpful poor internet connection
It was close to the main city They did not want me to use my credit card, but cash was better? then they gave me a non headed receipt. Oh also they also wanted £10 deposit for the key, and in the morning there was nobody to give the deposit back. Got my £10 back in the end. Its a over priced hostel but clean.
the stafff is very nice and friendly, the hotel is very nice as well. It's a very clean hotel, I may go back to there next time when I need. The toilet is very clean, and the shower room is very clean. Everything there makes me satified and comfortable. It's very worth staying there.
The room was clean and tidy No storage for clothes, so had to live out of bag. The tv was mistuned and only had an indoor aerial. Could not get internet to work.
Kitchen equipment desoite lack of cooker No hot water. No cupboards in room. Inadequate towel size. Filth and dust under beds. The taps barely ran water - no water pressure, clearly plumbing requires attention.
Price No lockers in the shower room.
I have stayed at this hotel before, regularly, though not recently. I was pleased to find that it retains the reasons which attracted me to it, and has developed facilities steadily in the meantime. Water pressure in the shower remains low - hopefully overhaul is in the medium term action plan.
staff were quite helpful I felt that is needed to be better maintained e.g. the door handle to my room fell off!
Good location. Good room. Nice pub attached. Decor was dated. Room plumbing noisy. Radiator leaked onto the carpet. Staff entered the room without knocking first.
Rooms and decor with character and style. Not bland and anonymous. Bar downstairs (but not at all noisy). Tricky to get shower at correct temperature. No remote control for tv.
The design of the room. The bathroom was nice and modern
The hotel is conviently located for Derby.. taxis ride away from entertainment The shower was very hard to control was either boiling hot or freezing cold
Clean room & linen, huge 4-poster bed and friendly helpful staff. No radiator in bathroom. Not good in February.
Rooms were clean and comfortable. Breakfast was worth the £6 per person supplement. Bathroom too small as was the tv.
the friendlyness of the hotel staff was great the shower was no good could not regulate the tempretureand the room was cold
Character and friendly
Lovely hotel. Great value for money. Parking is a bit of a problem, but you do get a cut price rate at the car park across the road. Breakfast was a little chaotic after 9am. Overall, cracking value for money
Everything was fine
Excellent disabld facilites. Very friendly and most helpful staff. More than ample food! Not sure if it is an hotel side problem but the dining was very good but with an inadequre wine list to complement the otherwise very good food.
Immaculate, clean and luxurious. Management extremely helpful and much thought has gone into the facilities in the room. Restaurant and bar had a comfortable atmosphere and the menu although we did not eat there looked excellent at very reasonable prices. Will definitely visit again.
Every so often you come across a Gem ! this is certainly one, there is nothing to fault. Natasha is an excellent host has pride and total care for her property. Staying in 60 + hotel per year in the UK, this is up in the top 3 . If you get the opportunity give it a go, I imagine that in the summer this must be an amazing place to stay. thankyou. Trying to get into the hotel front door ! ..
The room was very tastefully designed. The bathroom was very nice! Good value for money. Bathroom doors should be 100% frosted! We were not advised adequately about the underflor heating, and the need to turn the temperature up gradually as the pipes really do hold the heat!
A lovely relaxing family run hotel. I needed an early breakfast due to business and they were very obliging. The attached Bubble Inn is also excellent with a superb menu.