The price for the weekend was great but on Monday it double Not the best at all!!!
Nothing The hotel is nothing like the picture, it was very dirty and old. This is the worst experience I ever had. DONT BOOK THIS HOTEL, its full of roaches !!
When we arrived, it appeared that our reservation was unknown! Who is to blame, the Hotel or Booking.Com?
Okay for the money Bar/restaurant was over priced and the WiFi was down. The doors do not close very well...
we thought the telephone call to the room upon our arrival asking if everything was ok with the room was excellent. only speciality teas supplied in the room. Gratuity in restaurant was forced upon us, not given the chance of discretion.
Hotel did not have record of reservation through active hotels website. Could not contact active hotel to find out why
Location next to Newark Airport with free shuttle. Good value. Hotel is shabby, carpet fraying, lots of dings and marks on the walls in hallways (though room itself was in better shape). Housekeeping must've been rushed, because underwear left by a previous guest was on the floor of our bathroom. Yuck.
Location to airport The staff member checking us in excellent the 2 ladies in the morning extremely rude not interested in helping at all the old grey hair lady and a dark lady they could not have been more unhelpful
The lounge was good to relax. Great greek salad. Best was the shuttle to the airport which allowed cheap public transportation to/from NYC There is nothing within walking distance (food/drinks/snacks)
it is very nice hotel, the shuttle bus is on time, the room is very comfortabel, pepole are nice at this hotel. I will stay there in next time..
We loved the atmosphere in the bar, and having it open till late. Very handy after landing relatively late! Very friendly staff on the bar, on reception and the shuttle driver. Extremely comfortable and a convenience store next to reception which came in use! Amazing value for money, same standard as any high 4* hotel if not better! Loved the stay, thanks! :) We couldnt find the shuttle to the hotel when we landed very easily, so ended up paying for a taxi, however when leaving the hotel, we were pleased with the efficiency of the services.
Facilities were very nice -- clean and comfortable room. Staff at check-in desk also friendly and helpful. Shuttle service driver was very nice on arriving, however, shuttle driver in morning was late and a bit rude.
I had low expectations based on reviews, but rooms were clean and spacious and recently renovated. Wifi worked fine for me. Staff were friendly and attentive. Good value for the money. Maybe I just got lucky this time, but nonetheless I'd stay again. Fine for a night. The area is a bit dicey, but not so much so that it should prevent you from walking to the train station, etc.
The location is very close to train stations and the free parking is a very nice perk. If they run out of parking they will park it for you. The elevator is simply amazing. It sounds like such a little thing but it is really fast and they don't shut them down on off hours so you're never waiting for one. As other guests mentioned the A/C doesn't work very well. If you turn it all the way to cold (past the temp settings) it will get comfortable after about 30 minutes. The bed is very lumpy and extremely uncomfortable.
Downtown location, close to restaurants and activities. Friendly, helpful and efficient staff
- Good complimentary breakfast - Decent gym facilities - Convenient free shuttle to the train station and airport - WiFi fairly fast and reliable I was put on a floor that was renovating (maybe all floors were renovating). As a result, the entire floor looked really run down, it smelled like paint, and it was loud.
Every thing Parking
The food and the shuttle service as well The first room smelled like cigarettes and was tiny. But the second was nice
I asked for a "quiet" room and ended up next door to a group of women who were clapping, cheering, and in general having a good time. I don't mind people having fun but at 1:00 in the morning I really wanted to get some sleep.
Location & Price are great! Good breakfast included with hotel stay. Had to switch rooms b/c of a grainy picture in tv and shower stopping up. Also, b/c of warmer temperatures during this winter season the hotel decids no to offer heat in the rooms...WTF? IT STILL WAS COLD AT NIGHT!
Stayed for 4 nights for the 2016 Star Trek convention in NYC. No regrets. Staff was friendly and helpful. Convenient, free parking. Clean, comfortable room. Good breakfast. Walking distance to Newark Penn Station. Reasonably safe urban neighborhood. Easy access to NYC via PATH or NJ Transit. Price compared to NYC hotels. My room had a nice view. Was able to park the full day after I checked out. Elevators malfunctioned one morning (this was a huge annoyance). Area around hotel closes very early (no good restaurants, convenience stores, etc).
Rooms updated but small, adequate for my business needs. Onsite restaurant, excellent food and service but is pricey. Parking is free, good news, finding a parking spot can be difficult but attendant is helpful, may have to park 1/2 block away.
Good location for getting into NYC. The breakfast was pretty good. Employees were very friendly. Room was clean. Bathroom door did not close and some of the walls had paint/wallpaper peeling off. Vending machines were all either non-functioning, didn't take bills, or were not well-stocked. We ordered a cheese pizza when we got in for a quick bite to eat and it was possibly the worst pizza I've ever had, especially from a restaurant. A frozen pizza would have been better. Our neighbors rolled in around 2 AM and were loud and woke us and kept us up until about 5:30 - 6AM when we finally had to call the front desk to ask them to do something about it and even then it still took a while for them to quiet down.
We were very well , near restaurants, quiet place, very good breakfast and free parking........................................
The staff were very helpful, they were particularly friendly in the Market Grill where we had breakfast on 2 mornings. Beautiful room, and the bed was one of the most comfortable I have ever slept in. Usually we stay in Manhattan when we visit New York but this hotel offered a great alternative.It was very cost effective as it was $10 return from the station to Penn Station New York [34th Street near Macys] Our room was not ready when we arrived and even when we came back at 11pm, we then had to wait on the bell hop to bring it up. Think this should have been done.The Starbucks attached to the Lobby only opened Monday to Friday and even then closed at 7 pm. The walkway from the train station to the hotel was closed each evening when we returned from the city meaning that we had to go outside of the station and cross the road to access the hotel lobby. During this we were stopped several times by people asking for money.
The staff we met while checking in were exceptionally friendly and included concierge service which included evening hors d'oeuvres plus continental breakfast. When we asked details about train times to NY city etc they could not have been more helpful.
The location was fantastic for us. The evenning of our stay we had arrived at Newark rail station off the train from Baltimore. We left our luggage at the hotel and after freshening up caught a quick train to Manhatten for ann evenning out. The following morning we used the hotel's airport shuttle service to fly out of Newark Airport. There was slight confusion about the airport shuttle service. The evenning receptionist told us we needed to confirm our intended use half an hour beforehand. When I duly attempted this the next morning I was told this was unecessary
It has a very convenient location near the train station that made our trip in and out of New York easy. There was some difficulty in confirming a taxi booking to go to an event.
Concierge Service on the 9th floor was super! Expensive restaurant in hotel with very poor service.
Arrived late and called the hotel about the shuttle from Newark airport, was told it was on its way. 1 hour later was told it was stuck in traffic, so caught a cab and was there in 10 minutes, didn't see much traffic anywhere.
Location inside pen station. Room with good view over penn station and beyond to the airport Good let luggage I had to wait one and a half hours for the shuttle despite ringing three times. When I told te reception staff they showed little interest and didn't apologise although they did offer a free breakfast. Generally the staff were uninterested and I didn't feel valued as a customer Internet expensive
convenience to both airport and new york shuttle bus only running hourly to airport - surprised as budget hotels we have used run half hourly shuttles
The location is the greatest thing about it, as it is next door to the PATH train that takes one to Manhattan in 30 minutes.n I really can't think of anything I did not like.
right across the street to newark pennstation(trainstation)20 min from NYC penn station,very helpful and nice employees,free access to business center with free & fast internet,small but nice fitness room, very noisy, expensive inhouse restaurant,not much facilities around and newark is definately not a beautiful city,starbucks is closed on weekends,rooms not cleaned at 100%
15mn away from New York Penn station. Hotel staff very friendly. Free shuttle to Newark airport. Not the nicest suburb, but seams to be safe.
Airport Shuttle is very handy. Breakfast is great
Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR. Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also. The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am. Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
the telephone out of order none come
The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back. The plane was late, and the shuttle took much too long to pick up.
Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
This was my third time in the hotel and it simply ticks all the boxes for me. Close to Newark and a free shuttle bus from the airport and also to Newark Penn Station. Comfortable rooms and a good breakfast. The bar menu is quite limited but not a problem for me, they serve beer after all!
The rooms were excatly what was shown on the web site unlike some other hotels, it was comfortable, and breakfast was included in the very low rate. It has been my second time staying there n it will always be my first choice of stay when ever I visit. N/A
Convenience I reserved king but I got two twin/double, I did not bother to change when I realized in my room
The room was spacious! Great for a 2-girl mega shopping weekend. Lots of room for suitcases, shopping bags, and spacious closet. Free wi-fi. Shuttle bus service to train station and to nearby shopping mall. Breakfast was generous. The bar was good for drinks after a long day of shopping. The managers are truly in-charge which is good when you need to resolve matters and get things done. Shower curtain hangs on a curved rod which makes the curtain slide open, everything gets wet!
Value, and great view inside from inside balcony Got off elevator and looked for room. Sign said rooms 501-527 left and 529-549 right. My room was 528. Figure that out. It was around 2 corners, but room was great in the end.
Shuttle service to and from airport prompt No breakfast provide unlike most in area
Convenient location to the airport and decent shuttle. The warm cookie is always good. The room was not in good shape. The chairs had big stains on them and things were falling apart. When I checked out and showed the front desk person the pictures of the problems of the room she did not apologize but just glanced at it and said she would tell housekeeping.
The hotel was comfortable and had all the amenities one could need. The staff was friendly and helpful. We were able to check-in before 11 a.m. without an additional fee, took advantage of the free shuttle to the airport several times to get to the Amtrak station and head into New York City. When our room keys stopped working at we went to the front desk for assistance, not only did the clerk apologize for the inconvenience, but she advised that if it should happen again, we didn't need to return to the front desk. Instead, we could call from a house phone near the elevator on our floor and they would send someone up to assist us. This hotel provided great value for the price and I would definitely stay there again. When I checked out, I inquired about paying for parking. I was told that I would need to pay at the gate when I left since there were no charges on my room bill. However, I was not advised until I pulled up to the gate that they only accept cash there. Luckily, I had enough cash on hand to pay for my 2 nights of parking, but it would've been nice to have the opportunity to pay by credit card or at least forewarning that only cash is accepted at the gate.
I like that this is a pretty consistent hotel. I've stayed in Doubletrees all over the country and the staff is always friendly, the beds are typically very comfortable and the rooms etc. are always clean. I don't think that customers staying in the hotel should have to pay for parking. It is outrageous to have to make that extra payment when you're already paying a pretty good amount to stay there. Also, it wouldn't hurt to have affordable food in the restaurant. Since you don't have a free breakfast, at least make it affordable.
The only reason I was at this hotel is because I missed my connection and was rebooked to leave very early the next morning. The airline did not cover the cost of the stay so I had a choice and picked the Doubletree. From booking to check out the stay was a disaster. The shuttle took over 30 minutes because no one at the hotel notified him people were waiting. Upon check in at 11:30 pm I asked for a 4 am wake up call. I confirmed it before I went to my room. At this point, my phone is completely dead, it wouldn't even turn on. I literally plugged it in and fell into bed. The wake up call never came, but thankfully, due to a a leaky faucet that dripped all night long, I never fell deeply asleep and happened to check my watch at 4:18 am. I got ready and went to the lobby to get coffee, which was supposed to be there 24/7 according to the person who checked me in-- nope, coffee service doesn't start until 6:00 am, a change was made last week. If you are stuck at Newark and are looking for a place ro stay, go somewhere else!
Everythings good, thank's!! The room is a little old but everything works and very clean!!
Perfect hotel stay. Everything was lovely from the pool, to our hotel room, to the staff. They even welcome you with hot cookies! The best part is the Hilton Double tree is inexpensive :)
Bed was comfertable, room was clean Wall plugs far from bed Showerhead did not function well
Transportation No consideration for guests
Airport shuttle came late and the staff refused to help us with the timing of the shuttle.
location and the fact it had onsite Restaurant
We really liked how close the hotel was to the airport. The shuttle between the airport and the hotel was about 5 minutes. If you're not used to road noise you may have difficulty sleeping
Basic accommodation for the budget traveler. Stay only if you missed your flight out of Newark or have a connection. Had specifically requested a non-smoking room. They had only smoking rooms available. The smell was so bad that my wife and I had to keep the windows open (in December !) to breathe some fresh air. As a small mercy the housekeeping gave us some room freshener to spray. The on-site restaurant is too pricey. The breakfast at the restaurant ($11) was not at all good. The front-desk did not mention that the restaurant would be closing early. When we reached the front desk, they just gave us a Chinese take-out menu. This worked out better because the Chinese food was much cheaper and tastier (I'd recommend that). The good part is that the hotel had an airport shuttle. If you don't have a car, that's a cheap way to get to the city and other places.
The very unhelpful staff. Expensive prices at the restaurant and the parking.
Love how close to New York and how easy was to get on and off the highway. The water pressure was low.
I thought the location was excellent. I really appreciated the free shuttle from the airport. The room was just fine and we ordered pizza. It tasted great. It was as good a rest as a person could have on a layover.
I liked being picked up from airport by courtesy car. I liked the selection of movies. I thought the hotel was very good value for money. The front of house receptionist stayed on a personal call all the time she was checking me making it hard to ask her questions and i found it a bit unprofessional. She was very helpful however later when my remote control did not work she got me a new one and was able to answer all my queries well.
Front desk staff and hotel shuttle driver were fantastic. Room service was prompt and thorough.
its just fine.the staff is not very helpful. the room is old and not very clean.But its fine for that price.
The hotel is close to the airport with a frequent shuttle service between the hotel and the airport. It is basic and not the most luxurious or fancy hotel, but we didn't want to pay the price for that kind of hotel. This one was clean, the rates were reasonable and it is far enough away from the runway that it wasn't noise but close enough to make it a short transfer. It may not be where I would choose to stay for a holiday but if I wanted somewhere convenient to stay before or after a flight, then I would definitely use it again.
Great bed, nice room layout, very quiet and dark which was nice for sleeping. If you close the curtains you will not be able to tell you are essentially in an airport. Restaurant was okay -- not bad, not great. A bit expensive for the quality.
A shout-out to the Newark Airport Marriott for their excellent customer service. Having taken a red-eye and landing in Newark at 5:55 yesterday morning, we went straight to the Marriott, not necessarily to check in, but to have them be aware that we were there, because we knew we wouldn't be back to use it until around midnight. The night clerk decided just to check us in early, at 6:30 a.m. We never went to the room, but left for our day in NJ and NY (and Neal Gottlieb 's Survivor viewing party, which was attended by so many relatives and friends). When we returned to the Marriott just past midnight, we attempted to print our board passes for this morning. When that didn't work, the same night clerk offered to try during the night and have them for us in the morning. Great. We went to our assigned room, and when we opened the door, we saw it was a wreck. It had not been cleaned at all. So it was a trip back to our now favorite night clerk. After explaining the situation, a supervisor got involved. We received an apology, and an upgrade to an executive suite which included a full breakfast. Thank you, Marriott!
Lobby and restaurants remodeled. You can walk to terminals but a shuttle is provided. Best place you can stay when departing from EWR.
The place was very clean and nice, and very professional looking. If you're not a posh business person, it isn't the best. We made the mistake of ordering Dominos to the room, and the hotel was obviously not very happy about "fast food" coming. First of all, they gave the delivery person a hard time and accused her of not really having customers here and being shady, before they finally called my room. Once I confirmed we had indeed ordered pizza, they wouldn't even let the delivery person come into the hotel, and I had to go outside to meet them.
I PAID ALREADY.BUT THE FRONT DESK LET ME PAY AGAIN
The bed was comfy and divine! Check out time was noon. Service fell short. Shuttle took 40 minutes to arrive; I had to call twice. Massive plane delays brought me in at 3 a.m. and it was not fun waiting yet again. First room shown smelled to me of smoke; no problem about changing rooms. However, she said she would slip a new room key under the door while i could sleep (almost 4 a.m. by now) and she did not. It was easier to not leave the room when I woke (bc very tired) then to deal with trying to get a new key to my room when I would be checking out soon. I left hotel at 11:30ish a.m. without coffee but showered.
Had to pay for computer access in business suite, no free TV channels…..everything was promotional.
Got in at midnight and still able to grab a quick bit in the restaurant/lounge! Staff was great and never made us feel rushed.
check in was easy. beds were comfy. It smelled old
non smoking room, did have a bad smell of old smoking room.
Friendly staff, excellent breakfast, large clean room, enclosed safe parking Slight lack of noise insulation from overhead room and outside traffic.
Nothing The service was poor, it was a very unclean facility, and the would not recommend this is place to anyone.
the size of the room, the fact that there was a fridge and a microwave in our room they advertised a shuttle to the airport, but it didn't run on weekends, and it cost $10 pp, The area around the hotel is not that great.
Close to airport The room was filthy. There was hair all over the counter and dried toothpaste on the sink. We didn't feel comfortable sleeping in the beds with the rest of the room that dirty.
It's close to NYC Everything. Never felt welcome. Overall renovation from the staff to the rooms themselves. 4star rates and you get a 2star hotel.
the room was decent the bathrook could be better atleast with fitting shower curtains. the fitness center was convenient also but its closes at 11, what about the guests that work late shifts that want a quick workout? any exceptions? the time the gym closes, no indoor pool, cafe was over priced, there were no king size bed smoking rooms.
Clean room. Good location. Good, affordable room service. There was a strong smell, like citrus cleaning fluid, throughout the hotel. I saw this mentioned on other reviews -- not sure of the issue there. Also, the tub drain was slow, causing buildup during showers. And during part of the stay, the wifi went down.
Nothing Dirty- biker gang partying all night being rowdy
The restaurant and staff inside hotel are great. Receptionist made a copy of my ID but didn't ask from other guest. After first night, one of the cleaners took some candy for out room, and while checking out the next night, I requested late check out and I went down to eat but when ai went back my key didn't work. I wnt to front office and had it re- keyed and it still didn't work so she told me just to ask the cleaners to let me in and they did eventual after going back a forth three times.
I liked the shuttle to NYC. The hotel had a strong odor and I'd I need of some repair. Our room had obvious water damage and rust in the bathroom.
Lication to the airport at newark Hotel smell not clean
Nothing! For starters, when I entered there was this woman who seemed to be from the carribbean at the front desk. She didn't say hi or no type of greetings at all. All she said was ''Next." She then asked for my info a said you need to pay for parking. After paying $200 and something I then needed To pay $30 for parking! In the the party sure I got this room it did not say that. After paying ny family and I went to our room. Walking down the hall way it smelled like bad cigarettes and yet it was supposed to be non smoking. My bathroom in the room badly smelled of cigarettes. There was holes in the sheets we were sleeping with especially in the comforters. When we turn the ac on the room reeked of pee! On our second day I requested some extra towels when a lady brought them I greeted her with a hello and thank you. She said nothing, rolled her eyes and left. I will never waste my money at this place again.
The rates they have are 4star hotel rates and the hotel itself a 2star hotel. No value for my money. Beds aren't comfortable at all. The hotel itself as a whole could use some major renovation. Improvement on staff too. The old guy at the front desk wasn't that welcomimg. Being that close to one of the busiest airports around, a lot of money is being made so doing all those improvements is possible. All around environment
Convenient location, provided shuttle to airport very early in the morning. Requested wake-up call but never got one.
None. The FDA staff are ill-fated trained in basic customer relationship. The hotel charges for parking and yet they are not within the airport immediate area and definitely not a down town area as well. Rooms looks damp and old.
Upon arrival we found a spacious room which was very clean and updated furniture with comfortable double beds. Microwave and mini fridge were included as well as free parking. The free breakfast was nothing fancy but was adequate and got the job done. I was happy to find my favorite Kashi cereal, but the coffee wasn't to my liking. Overall I would definitely book this room again.
I loved the comfort, cleanliness and everything overall I will be returning soon.
The room was super clean and spacious. I would stay here for leisure or business anytime. We even had a little view of the city and planes coming into Newark Liberty. My wife and I drove here from Ohio and this was the perfect balance of what we needed. Cost effective + parking + NYC access A little far from the city and public transit but with a little creativity you can get there in no time for only a few dollars.
Staff was great convenient location
Proximity to airport. Shuttle service to and from airport.
Overall the hotel was beautiful. The room was very spacious and neat. My stay was very pleasant. The jacuzzi was out of order and the pool water appeared to be dirty. I didn't like that you have to pay for parking if you booked a room and that you only have 1 hour of free parking.
clean comfortable and roomy...really nice breakfast
1st- Decent breakfast 2nd- Could not hear the airplanes even though we where right next to the airport. 3rd- After having an issue with the first morning having the lobby and breakfast area completely blocked by a school group, they moved them to a conference room are for the next 2 days to resolve it. 4th- Had plenty of power outlets around the desk. 5th- The free wifi internet was not slow, making it unnecessary to purchase the $9.99 a day "upgraded high speed" pass. After reading reviews for all the hotels in the area and seeing mixed reviews for all,I decided to to try each hotel for a few nights to see which was the best. Facing a 2-3 month stay in the area, I was going to be able to try a few. This was my second hotel after Holiday Inn Newark, so here is what I got. 1st- No bottled water in the room, maybe this is just a Northern US thing, because most major hotels in the Southern US and West coast have 1 or 2 free bottled waters in the room. 2nd- Had to pay $15+tax a day for parking even though when reviewing the description of the hotel it said there was a "Surcharge" for extended parking, it did't show the fees for parking until after booking even though it showed it as an amenity. I mean, I didn't have to pay for the pool, business center, gym, or elevator use, and they were all listed as amenities without noting a surcharge. 3rd- There was a smell to the room I couldn't place. It was a light smoke and minor mold smell. I got used to it after being the room for a few hours but every time I left and came back, there it was. 4th- Fridge was the smallest fridge you could possible find, like 1.2 ft2.
Convenient shuttle to the airport They provided me with take out menus for nearby delivery I ordered delivery from a nearby Italian restaurant and they delivered it right to my hotel room door. Nice indoor pool and jacuzzi There is no bar or restaurant in this hotel you have to walk down a road where there is no sidewalk to get to the Courtyard Marriot which is a short walk but 2 doors down to get to the food and bar. Menu and bar is extremely small.
Everything, microwave and fridge were available without extra charge, relaxing atmosphere and i felt safe in the environment. No dislikes here.
The staff , breakfast and pool The location kinda tricky
Liked the room, balcony,pool and fitness room Too difficult to get to, walls were very thin and you have to pay for breakfast and coffee.
Airport shuttle is every 30 min right on time! Staff is friendly! Clean rooms and bathroom. Everything that you expect from Marriott only thing I would add is a water fountain by the ice machine.
The shuttle from the airport was convenient. The staff friendly. The rooms clean and nice. I got in very late and tried to sleep a bit later the next morning, but noise started at 720am and continued. I could hear everything from the room above and on either side. Surprisingly noisy. The next night I slept fine but left by 430am.
Staff were terrific, breakfast great, airport shuttle extremely helpful. We checked in very late. When we finally got into our room (the keys worked only every 8th time or so) we were bowled over by an intense chemical smell. We tried to find an air freshener but couldn't. Called the front desk, housekeeping came. Turns out they spray some kind of God awful disinfectant before guests arrive. This is dangerous. I asked for a different room, but there was none. We were given a fan, which helped a little, but there's no fresh air coming in from anywhere. I had a headache the entire time we were there. I've always loved Hampton Inn but this is unacceptable.
Everyone was incredibly nice! Best Hampton Inn staff I've ever seen. Depesha is AWESOME!!!!
Always have enjoyed Hampton Inn's and this one was excellent, except Kayak didn't let me know ahead of time it was a smoking room. Kayak signed me up for a smoking room and I didn't know anything about it. Next time Kayak, show me that its going to be a smoking room and I will look elsewhere.
Crowded breKfast. Ran out of food
Convenient to airport; shuttle service; friendly, helpful staff. Has a kind of run down, grimy look. Hall carpets were wrinkled and dirty looking, elevator was dirty, room looked like only essential areas like the bathroom were really cleaned. Limited food options - I ordered Chinese delivered and it was the worst Chinese food I'd ever had. The only other choice would have been pizza/pasta, neither of which I eat.
Very friendly staff and shuttle staff
Extremely helpful staff, from the shuttle drivers to the front desk to housekeeping. Very clean and comfortable.
This was a overnight stop over to catch an early morning flight out of EWR. Got picked up by their courtesy van at EWR and the staff was helpful and polite. Courtesy van took us to EWR was timely. nothing
Bathrooms and included breakfast were great! Mattresses were squeaky and carpet needed cleaning
Property dated....needs a facelift
We experience a problem with our room which we brought to the attention of the weekend night manager The Weeknd manager change the room immediately she informed me that a manager would be contacting me to address my concerns about the room which did not happen. On checkout I brought my concerns up to the front desk manager which in short blamed me for the problem with the room
No hot water in bathroom sink and room heater was not working...switching rooms not an option because hotel was fully booked
We chose Hampton Riverwalk for its location, and it truly worked out exactly, and really, even better, than we expected! LOVED having the shuttle service from the airport, then each day to and from the Penn Station! Your drivers were Great, and made our nervousness about maneuvering through the Rapid Transit in New Jersey/New York, a good experience. Thank you!
the hotel is in a very good standard, except for the location. if you have a car, there is nothing to complain. The breakfast is terrific.
Clean Nice breakfast Hotel was full when we arrived, so instead of double Queen beds they gave us King bed. When I asked for rollaway bed, they had none as well, so I had to sleep on a chair. In the morning I spoke to manager who told me to open a HHonors account so that he can give me some points. I tried to contact him multiple times, but no response. Nice way to treat your long time customers! Will go elsewhere next time.
There was quite a lot of noise from the trains that ran by on a regular basis
I was only there one night but I was very comfortable. When I needed questions answered the staff was cheerful and very helpful. Breakfast was great too.
Very friendly staff. Close to NJ Transit and PATH into NYC. Great diner nearby. Great breakfast in the lobby. Only flaw was that it is on a flight path for planes taking off and leaving, so occasionally you hear a plane, but just once in a while. And not overly loud
For of all this app said that the Hilton had a spa and that was a lie !!! Also the indoor pool was dirty! The customer service was shitty. & to top it off we had to pay for parking which was $20.
good overnight with early morning flight departure. Enjoyed lobby bar with good accompanying menu -- not a bad place to hang out and unwind. Staff was friendly and accomodating, keeping their cool during a substantive number o all-at-once check-ins. Shuttle from airport terminal departs from the extreme end of the airport, which depending on your arrival
The staff is extremely helpfull and friendly, special in the restraurant. Parking was free!
Access to everything Fixures in the room needed maintenance
Room was clean and spacious. Comfortable. Original parking lot wasn't working and had to park in the guest parking, which was completely packed. Only good thing was that instead of paying $20 for parking, I only paid $15 plus fees. Ridiculous that we have to pay for parking, even with a room. Pantry area was almost empty with no variety,
I needed a hotel close to Newark airport, this hotel is clean and Comfort. the transportation from the hotel to the airport is easy by car or you can take a taxi. the hotel is not good for holiday or fun, it is just for stay the night close to airport.
Not too many shops
Great location for use of Newark airport. Great staff! Nothing
The hotel staff & dining can't think of anything
Friendly staff Bath room old fashioned, Car Parking very expensive
Clean Not enough mirrors you couldn't chill wroth your friends because the walls are paper thin
The ease of access from EWR airport. the people are not friendly. they do not welcome you as a customer.
Reliable airport shuttle. Good restaurant. Couldn't work the coffee-maker.
We found our room to be very comfortable and clean. The price was definitely reasonable. The hotel's facilities are excellent. Front desk personnel were very friendly and helpful.
Quietness and the courtesy shattle to and from the airport Yes, I don't take coffee but that is the only drink provided by the hotel and the brakefast there is too expensive.
Hotel is alright. Gym is good and has equipment for about 7 people at the same time. The wee shop where you can buy food is open 24/7 and has good food in it.Free Internet is fast.Shuttle Bus drivers are friendly.Is worth its money if you book online and don't pay more than 100 bux. People at the reception are not really friendly - as mentioned before by other travelers. Though they are helpful.
Clean and silent rooms and wireless free internet are very useful for travel in business Carefull with hidden costs for things that in other regular hotels are included. Breakfast: low quality and room not very clean
We enjoyed the comfort of our room and appreciated the 24/7 gym & swimming pool. Also, having a courtesy shuttel is much appreciated. We wished we could have ordered food after 23h00 and that some movies (even old releases) were available without paying extra fees.
This was my third stay at this hotel and even better than the last two. The rooms, lobby, and restaurant have been very tastefully redone. The room was very comfortable with HD TV. The staff was very helpful and courteous. Even though near the airport, my rooms have always been quiet.
Clean and affordable. I was very impressed by the cleanliness of the hotel in general which would include the room, lobby area, and the indoor pool. The hotel staff was extremely friendly and very accomodating when it came asking for directions, coordinating adjoining rooms, and providing additional services such as a roll away bed and blankets. Each time we came back to the hotel from our day or evening trips the front desk manager or clerks would ask how our day went. We enjoyed the flat screen, LCD T.V. and the variety of channels available for free viewing. The only downside to the hotel is that it's located right off the highway across from the airport which meant we were pretty much land locked which limited our dining choices without having to drive. The Perkins shuttle never showed so we ended up eating lunch the first day in the hotel restaurant. Being right off the highway also made it very challanging and confusing to get into the frontage road area where th ehotel is locat...
I arrived at 2 pm only to be told to wait an hour. Upon returning at 3 I was told the room wasnt ready and I could have a double bed. I refused and was told by the manager YOU CANT EXPECT US TO RUSH OUR STAFF. My toilet was broken. I was charged 3 TIMES for the same thing. Then I was told the only thing that can be done is a FREE DINNER....unacceptable treatment and horrible attitudes
Some hotels have gorgeous communal areas, such as the lobby, and the lounge, but a different standard for their rooms. Renaissance Newark Airport had beautiful areas that were communal, and their rooms were of the same high standard. Bed was comfortable, and warm. Room was spacious and clean. Staff was accommodating and friendly. Shuttle to and from the airport is a plus. Many airline staff stay at the hotel, so the morning shuttle filled up fast, but another shuttle was dispatched right away, to pick up the overflow of passengers. I would stay here each time I'm in the area. Not just a good value, but a great place to stay, meet, eat, hold a conference, etc.
Beware, renovation under way. Paint on carpets, in sinks.... smell is in the air. Not sure why I didn't know about the daily parking fee ($14).
The front desk personell was very friendly the room was nice overall hotel standards were very good.
I am very picky, about clean, germs when it comes to hotels. the staff was friendly, from the valet to restaurant staff. the room was clean. i would go back and stay there again.
We needed a hotel not far from the airport as we had a 6:30 am flight the day after our stay. The staff at the Renaissance were incredibly helpful with any and all questions we had re: transportation, food, etc. Although we had a short night's sleep due to our obligations, it was completely restful. We would stay here again in a heartbeat.
The room was pretty clean and adjacent to Newark Liberty International Airport. The view was just overlooking the parking lot. Nothing else. The lobby was very beautiful.
If you have a choice I wouldnt stay here. The surrounding area is horrible. Also, very very hard to find and easy to get lost in an area I dont feel safe in. The hotel is just average, the staff is just ok. Absolutely no restaurants in the vicinity so you are forced to eat at the hotel for mediocre food. Meeting rooms had leaking ceiling, where water came through like rain! Parking for hotel guests is expensive! Unfortunately I had to stay here for a meeting, if I had a choice I would not stay here!
First of all, I am a veteran traveler. I used to travel for a living, spending more than 200 nights a year in hotels. What upsets me about any poor service experience is that it is relatively easy to avoid with good training and good management.\n\nI checked into the Doubletree Newark Airport after 11pm on the 13th of December. If I didn't already know they had a shuttle from the airport, there would have been no way to know they had one running. In the terminal and also at the P4 shuttle pick-up area, the hotel is not displayed on the courtesy phone area. I ended up having to call the hotel to see if indeed there was a shuttle bus available. \n\nWhen I arrived at the property, there were 4 people behind the front desk but no one at the front door or any bell service available. I had numerous bags as I was returning from an overseas trip and had to secure the bell cart myself. I passed several staff members with this cart and no one offered to assist me. \n\nThe guestroom was fine, alt...
This hotel has been recently been renovated. The public areas on the first floor are very nice, and the quest rooms are very nice as well. My only negative comment (and it's very minor) is that the hallways in the guest room areas still need to be redone. The front desk and restaurant staff's are very friendly and accommodating.
spacious comfortable room offhand staff at front desk
Very close to Airport with free shuttle bus. Across the road from Jersey Outlet Mall which is great for shopping. Staff friendly and helpful A little bit tired and breakfast does not start until 6am which is too late if you are catching an early flight. There was no alternative offered
The front desk staff is very patient and helpful. Location is good and next door to the shopping mall. Good choice near Newark.
Close enough to airport. Excellent shopping on the doorstep. Rooms very comfortable and spacious for the money.
Perfect location if you fly in/out Newark Airport. Hotel shuttle bus every 30 min. from station P4 of Newark Ait Train (easy to find). In addition there is a Garden Jersey Outlet across the street where you can shop for 2 days.... Breakfast is fine (except american eggs from a box...). Complimentary coffee at Loby and in the roon, fitness and swimming pool (small) + whirpool - nice one! I recommend to enjoy all facilities that this hotel offers.
Its a typical airport hotel. Nothing special. Just close to the airport. Reasonable priced. Breakfast
room basic but comfortable,convinience for all services. good value some staff did not seem to bother if you ask just a little extra, I arrived at the hotel at midday and without even to check they told me I cannot get my room till 1500. This does not happen in many other hotels
No in hotel eating or a bar to relax in after a long flight
cleanliness of the room, comfort, facilities
location, breakfast, internet, and most of all the staff was so talkative and nice the towels are on the small side, not so good for the pool, cant wrap around the body
Location. Close to EWR. Shopping Center The difference in price since tax was not included in the quote.