Stratosphere Hotel, Casino & Tower, BW Premier Collection

Staff were all helpful and friendly both in persona an over the phone.

The room was very dated and seemed unkempt. The bed was lumpy and difficult to sleep in. The ceiling lamp in the corner of the room has definitely seen better days as the on/off switch didn’t work. The walls are so thin between the rooms that I heard the next room all night. I’ve seen better entertainment options at home than I did on the tv. And seriously, the WiFi was impossibly weak. I do not plan on returning to this hotel in the future.

The tower views and clean atmosphere

The gym was very disappointing, small unclean old equipment that didn’t work and needs to get a major renovation

Cleaness

The room was next to big fan on the roof, we could not sleep

Buffet was great

The room was filthy wallpaper coming off wall bathroom sink had a sewer smell coming out of it

Check in took 40 min, and the line up was crazily long

The room was comfortable. The mattress was quite soft and stable.

Check-in took 40 minutes (I am not exaggerating), and the waiting line was incredibly long. I don't know why the registration desk can't improve their service by increasing the speed.

Price, Customer service, convenience to text hotel for checking out and housekeeping needs

Water was shut off for 2 hours due to emergency, Location in a very unsafe area

Mediocre stay

The pool and drinks

My room was given away at check in and I wasn't offered anything complimentary until I complained not to mention our room didn't get clean or offered any clean towels the whole 4 days we were there