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Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Cons: Information on arrival time was not correct

Pros: Comfort

Cons: Internet

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Pros: They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment

Cons: Get our bags to us in the morning

Cons: Nothing

Cons: Seats could have been more comfortable. No space. Food made me sick.

Pros: All of it

Cons: Nothing Best flight

Pros: The crew and entertainment

Cons: Nothing

Pros: The airline is top notch and treated you great like it should be.

Cons: The sears where a little tight but not bad and the movie options were ok not great.

Pros: Friendly crew, smooth take off and landing and generous on things to eat and drink.

Cons: None. Keep up the good work.

Pros: The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good.

Cons: The offer of wine. The wifi options.

Pros: Staff was very good

Cons: Plane was very warm

Pros: Inflight services

Cons: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience

Pros: Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants.

Cons: Honestly can’t think of anything!!

Pros: There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Cons: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Pros: Good movie selection. Attentive crew.

Cons: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Pros: Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing

Cons: The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly.

Cons: Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi.

Cons: Late boarding

Pros: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!

Cons: USB socket on the entertainment on both flight out and return was broken.

Pros: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized

Cons: Checking in bags and printing boarding passes were long unorganized lines of people

Pros: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.

Pros: Speedy boarding and good locker space

Cons: Lack of room in seat especially with seat in front reclined.

Cons: No assistance to mothers with strollers. While boarding, picked a few people randomly to inspect our bags right before getting on a plane. Held us in a separate room including me who is single mother traveled with 2 year old for 3 flights in the row. My son didnt get his meal. Also had to ask for any juice. Horrible menu. Late food serving, but quick to clean up in a rash. Loud people on phones and nobody stopped them. Horrible experience.

Pros: Promptness in service!

Cons: Food

Pros: Brand new A321 Neo

Cons: Couldn't find a way to recline seat

Pros: The Capain kept us well nformed

Cons: 4 hours trip, international, and only food to purchase.

Cons: Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either

Cons: - Leave in time - Working onboard entertainment system

Pros: On time

Cons: Free bags under Corbin

Cons: Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great.

Pros: The food was good. The lane was comfortable

Cons: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.

Pros: The seating in upper class is unconventional and uncomfortable.

Cons: Reconfigure seating in upper class. We will no longer be customers for that reason alone..

Pros: Seat was comfortable, good movies, etc

Pros: Crew was great!

Cons: The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :(

Cons: More legroom please

Cons: I like everything about the flight

Pros: The flight was pleasant and we landed early.

Cons: British Airways should at least give out small bottles of water or cookies to soften passengers affinity towards the airline. I did not buy anytjing but was also not served anything. In comparison to low cost carriers, I felt underappreciated.

Pros: Nothing.

Cons: I'm still at Heathrow 12 hours later. I never made it to Oslo.

Pros: Water station!

Pros: Crew was attentive.

Cons: Tiny, uncomfortable seats with warn cushions.

Pros: The crew

Cons: The screen

Pros: Craig in first cabin flight crew was amazing. :))))

Cons: The check in in the web site was not working the previous day. The check in at the airport in rome was hoorible... 1 hour and 20 minutes on line to be able to check in. Only two clercks workig in a very croded space .

Cons: Only item that could be better is quality of onboard entertainment.

Pros: Nice smooth process and good deal

Cons: You did just fine

Pros: Very professional, engaged and polite

Cons: Water

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Cons: Boarding was crazy. Could not everyone in the gate area.

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!

Cons: Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them.

Pros: Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing

Cons: The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly.

Cons: Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane.

Pros: Everything

Cons: Nothing

Pros: Left early, arrived early.

Cons: Get rid of M&S and go back to including a G&T with the ticket.

Pros: Terminal 5

Cons: Expensive

Cons: Better seats.

Pros: Quick flight. Friendly cabin crew.

Cons: Nothing.