OVERALL REVIEW OF FULL ROUND TRIP BOSTON_LWOW_BOST
Pros: The pilot strike of LH caused a lot of problems. The Boston end or rebooking was awful- 6 hours trying to call, finally had to call your LH agent in Canada - they were very polite, but the booking wasn't legal and it was a waste of time. In Boston your LH agents were stone faced, barely said a word, didn't ask my preferences, and as a result had to twice change my ticket. However, at the Lvov end in Ukraine, when it became obvious that someone cancelled my Munich-Boston end - these LH agents at the airport were absolutely wonderful, kind and showed empathy. You should commend your LH staff in Lwow Ukraine for their work and sincerity. The flight itself - no complaints. Was happy that in Munich the plane was held until two of us boarded the return flight home, since we arrived late from Lwow and airport security was not present to expedite the procedure, despite LH agents doing everything possible for us to get on the plane on time.
Cons: This entire trip wasn't the most organized LH booking ever. Started with the pilot LH strike, sitting 6 hours on a phone to get rebooked, only to find out my ticket was invalid. After 2 rebookings at the airport I got to my final destination, without the bag. It came a day later. On my return, somehow LH cancelled my Munich-Boston flight, and last minute phone calls in Lviv Ukraine airport to get my back on my original flight. Than arriving late in Munich to be rushed thru airport security, but no one was manning the xray machines in Munich. Luckily the plane was held for the two of us who were in this predicament. But I took it with a grain of salt - things happen. FYI