Hotels near Macau airport

Hotels near Macau airport

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Macau (MFM) - Macau, Macau
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Best hotels near Macau airport

Cleanliness
9.7
Comfort
9.7
Facilities
10.0
Food
9.5
Location
9.3
Overall 9.5 Excellent
Based on 827 reviews
Cleanliness
9.7
Comfort
9.7
Facilities
10.0
Food
9.5
Location
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Facilities
10.0
Food
10.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
9.7
Location
9.4
Services
9.6
Staff
9.8
Cleanliness
10.0
Facilities
10.0
Food
8.5
Location
10.0
Overall
10.0
Cleanliness
9.8
Comfort
9.7
Location
9.4
Services
9.6
Staff
9.8
Cleanliness
9.7
Comfort
9.5
Location
9.2
Services
9.6
Staff
9.6
Cleanliness
9.5
Comfort
9.6
Location
9.2
Services
9.3
Staff
9.4
Cleanliness
9.7
Comfort
9.5
Location
9.5
Services
9.4
Staff
9.6

Excellent 10.0
Pros: Super professional staff. Imagine a hotel where the staff is properly trained to understand your needs, and is capable to provide you an amazing stay. This is Four Season in Macau. Just one of the best hotels I've ever stayed!
Cons: Nothing.
Excellent 10.0
Pros: Not much interesting, not much choices, no change after a week stay.
Cons: Shuttle bus to Macao
Excellent 9.0
Pros: Amazing swimming pools and room with a nice view. Breakfast a la carte was very good. Staff at breakfast and the ones that cleaned our room were polite and made us feels at home. The app works very well and our requests were immediately met.
Cons: Staff at the sauna, jacuzzi, etc are too intrusive. Always trying to be pleasant they become anoying. They took several times the robe and towels I was still using. I felt watched and not relaxed. The massage was not up to four seasons standards. I love the hot stone massage but it was the first spa where the stones were too hot. Gym could use some improvement - more mirrors to watch the movement at the smith machine, a step, etc - but it is good enough for holidays.
Excellent 10.0
Pros: I didn’t tell the hotel it was birthday in advanced but the precise staff noticed that day was my birthday and she helped to upgrade the room with Eiffel Tower view and also asked for preparing a birthday cake for me. That was so kind and sweet! Also, every staff there was so nice and helpful! And hotel itself is impeccable! Really enjoy my stay at Four Seasons!
Excellent 10.0
Pros: All was excellent! The swimming pools and the green area surrounding them. Plenty of bootlegs of water and delicious ice creams! The bedroom was excellent too. All the staff were very nice. The buffet breakfast was perfect!
Cons: Nothing to point out.
Excellent 10.0
Pros: Everything is perfect!
Excellent 9.6
Enjoyed our stay very much. Thank you !
Excellent 10.0
Macau has lived in nearly 10 hotels. The four seasons are the best I have ever lived. High standards of service and equipment! At the beginning of the booking, I think the price is more expensive: but after I lived, I experienced all aspects of value for money! In the future, only the four seasons are not willing to change. The rooms are spacious and clean and all kinds of items are very advanced. The cleaning aspect pays attention to various details. When we arrived, we saw children who had also sent the children’s New Year’s dolls and toiletries and children’s chairs. Intimate surprises everywhere! In Macau, you can also encounter such a hotel that is customer-oriented and so worthy of its value. It’s too hard to be great! Special recognition of the porter andy is particularly enthusiastic!
Excellent 8.5
It is beautiful from the room as you get to see a wide view of the area. The fake Paris tower was dame nice! We took a lot of photo from our room as the tower was just outside.Like a sanctuary if u already lost in casinos. The hotel, unlike most hotels with casino, is distinct from the busy and crowded gaming area. Service is superb and swimming pools are the best one in Macau, unless what u want is a water park. Breakfast is wonderful and prepared with heart. Staff is professionally trained and helpful. This is my number one choice in Macau, and runners up are quite far behind. The bed is the closest feeling you get to heaven. Staff going the extra mile to make our stay as comfortable. Filipina lady in the pool area was super friendly and welcoming. Facilities are superb. Be ready to watch tv while soaking in the tub. Luxurious in every way. I wanna live here...
Excellent 10.0
Quality service, detail and anticipating of guest needs just begin to scratch the surface of the Four Seasons Macau. An original arrival was sent for 18:00; however, air plane delays pushed that to 23:30. Without fail a representative of Four Season was at the airport and ushered me to my transportation. Arriving at the hotel, a representative was there, referencing me by name and skipping the front desk and took me immediately to my room to tend to any check in details. Awaiting was tea, bottled water, fruits and a light appetizer given. I had to skip dinner plans. Anticipation at its finest. The room attendants had slippers, water and additional L'Occitane products ready upon arrival. A jacket left on a chair was hung up without being asked and a mouse pad was left for use with my laptop. These are a sample of the commitment to service that was experienced. The attribute that it seems Four Season has above all other locations is the awareness of its employees as they identify guest trends, adapt services to fill the needs of the guests. Would only stay here on the next trip. Kudos to Four Season and specifically its team and their commitment to service.
Excellent 10.0
I have stayed at the Four Seasons many times. It remains an oasis of elegance and discreet luxury among the gaudier hotels of the Cotai Strip. They have now renovated the rooms, which were beginning to look a bit worn. My Junior Suite was looking new and fresh but still in the hotel's traditional elegant style and very comfortable. The weather was cold and it was nice to find that the air conditioning also acted as heating. Staff as always very friendly and welcoming, with people throughout the hotel greeting me by name. Breakfast buffet still excellent. Prices remain high compared to the many special offers available on Cotai, but worth it if this is your kind of style. This is a perfect experience and I will sure recommend this to my friends and family and I can't wait to go back.
Four Seasons Hotel Macao at Cotai Strip - Macau
Rated no. 1
9.5
Excellent 9.5
Based on 827 reviews
Details
Reviews

Cleanliness
9.7
Comfort
9.7
Facilities
10.0
Location
9.4
Overall
10.0
Overall 9.5 Excellent
Based on 106 reviews
Cleanliness
9.7
Comfort
9.7
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
9.9
Comfort
10.0
Location
9.4
Services
9.9
Staff
9.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.6
Comfort
9.6
Location
9.1
Services
9.5
Staff
9.5
Cleanliness
9.8
Comfort
9.8
Location
9.5
Services
9.8
Staff
10.0
Cleanliness
9.8
Comfort
9.6
Location
9.8
Overall
10.0
Services
9.8
Cleanliness
9.4
Comfort
10.0
Location
9.7
Services
9.4
Staff
10.0

Excellent 10.0
I appreciated the nice decoration, the red wine and the cake for my birthday party. The staff is friendly and helpful.
Excellent 9.0
Pros: Various pools are fun in this not too hot season
Excellent 8.0
Pros: Location not bad
Cons: Stains on the towel
Excellent 9.0
Pros: Good morning Ritz, Cc Melanie, Nick, Summer, Jono, Amy, Alan, I want to take this chance to appreciate things which made our stay in Ritz a memorable and special one. Decor- first walked in, was the kids tent with kids favorite cartoon and robes laying on the tent‘s bed was thoughtful! Then discovering the family photos are used to make a photo album with all your different writtening and signature, which at first thought why the similar wording repeating itself. The cake for my wife, I think it was then made her realize this day is for her! Interactions with Ritz personnel; Melanie, thank you for checking on us making sure we are having a comfortable stay during our the breakfast, and be flexible to re-adjust our departure ride on a short notice. And of course, the gift of Ritz lion to the kids and luggage tag put the icing on the cake, a great conclusion of our first experience in the Ritz. Nick, Summer and Jono were all very helpful and professional during our dining at the club lounge. With a multicultural background it sort of made each different meal just that little more elevated. Amy, our receiver at the ferry terminal waited I think about 40 mins from the arranged time. Her receptive smile and warm voice soon carried away the delay. Overall, it was a great stay and Ritz experience. My wife had a great relaxing day and enjoyed the time. Thank you,The Ritz family for making it a remarkable experience for our family on Jan 13th!During our stay, we witnessed the pursuit of excellence in your will to details and execution! Lovely photo when checkout gifts were handed over, my wife couldn’t resist to share the gratitude on her wechat Friendster!
Excellent 8.0
Pros: every think other than the club bar
Cons: we booked into the club lounge which was good value for the money you paid, they served breakfast, dinner and afternoon tea this was all great i have nothing to moan about, 5 stars all the way , now this is what i feel need some attention the club lounge access also gives access to the club bar , well this was like a grave yard we was the only ones sitting in the lounge , considering you can have good selection of drinks which is included in the cost of the lounge, the last night we decided to go into the lounge bar for a drinks which it had a girl singing in the bar and the evening was great very enjoyable BUT we had to pay for ur drinks 4 drinks around £65, what i think the hotel should do is to scrub the club bar and then show your club card to the lounge bar to get your drinks which you have should have had in the club lounge , could be up for abuse , other than that great
Excellent 9.2
Pros: all Service, room, decorations and Food on club lounge:)
Excellent 10.0
The Ritz Carlton Macau has the most comfortable and sumptuous rooms in Macau, but the best thing about it, I believe is, that every staff treats customers the best way they can. Huge luxurious room, a huge bathroom with a Jacuzzi tub, and a guest bathroom. The living room is so chic and classy. Can't seem to think on how they can improve since this hotel seems to be perfect. We just hope they maintain the friendliness of the staff and their superb service to all the guests.
The Ritz-Carlton Macau - Macau
Rated no. 2
9.5
Excellent 9.5
Based on 106 reviews
Details
Reviews

Cleanliness
9.4
Comfort
9.5
Facilities
10.0
Food
9.2
Location
9.2
Overall 9.3 Excellent
Based on 193 reviews
Cleanliness
9.4
Comfort
9.5
Facilities
10.0
Food
9.2
Location
9.2
Cleanliness
9.3
Location
8.6
Overall
9.3
Staff
10.0
Value for money
8.6
Cleanliness
9.2
Comfort
9.4
Location
9.1
Services
9.4
Staff
9.6
Cleanliness
10.0
Facilities
10.0
Food
9.2
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
9.6
Location
9.4
Services
9.6
Staff
9.6
Cleanliness
9.3
Comfort
9.5
Location
9.2
Services
9.4
Staff
9.5
Cleanliness
9.8
Comfort
9.6
Location
9.5
Overall
10.0
Services
9.0
Cleanliness
9.2
Comfort
9.5
Location
9.4
Services
9.2
Staff
9.5

Excellent 10.0
Pros: All
Cons: No negative points.
Excellent 8.0
Summertime best selection for family weekend stay, big swimming pool, buffet breakfast with different choices! Shopping arcade downstairs, Super 5 stars hotel. Staying one night is not enough for experiencing everything available!
Excellent 10.0
Pros: The hotel staffs and the housekeeping staffs are very kindness and helpfull
Cons: Breakfast and the surprise gift
Excellent 10.0
Pros: one of the best hotel I’ve ever been
Okay 4.2
Pros: The staff is pleasant
Cons: The mattress can't support the body and feeling pain after the night
Excellent 10.0
Staffs were pleasant and friendly, rooms were big and modern. Definitely will stay again next time!
Excellent 10.0
The only negative was there was no bidet in the bathroom and not much choices of the buffet bfast. But everything was still great overall
Excellent 10.0
Highly recommended!
Excellent 10.0
Cons: nothing
Excellent 8.0
Pros: 1) I really appreciate the bellmen greeted me when I stepped in the hotel door. I am very impressed about it. 2) All the staffs are able to greet me by Dr. Pang or my husband Dr. Hsin when we stepped into the lobby when we went out. It was really good. 3) We stayed in the One-bedroom suite and it is really spacious. The interior design is using very high quality finishing, the bedding and pillows are very comfortable. I can see the interior designer and the hotel owner has put a lot of effort to make it a good stay. 4) I am impressed that there is NO smoking smell in the room. 5) There are a lot of bottles of water 6) Many tea choices. 7) It was a very thoughtful design to have 2 wash basins and we don't have to fight for the space. 8) The slippers are very comfortable. 9) We stayed in Ritz Carlton suite, Bayan Tree Villa, MO but we like our Nuwa experience very much with the personal touch. 10) The staffs are very friendly and professional. 11) The hair salon service is really great.
Cons: 1) The lighting in the walk-in closet is too dark, it is better to have more lighting. 2) There should be more hook to put in the shower to put tower. 3) Conciege is unable to help us to get the Grand Prix ticket. I am very disappointed about it as I believe hotel conceige supposes to sort all plms for us. 4) The curtain in the washroom is really a plm. Always has to make the extra to close it and step into the bathtub. 5) Please provide personal shoppers service that can help me to get presents. 6) Gym should consider to add rolling machine. 7) The spaghatti that my sons order is too dry.
Excellent 10.0
Pros: ALL !!
Cons: nothing
Excellent 10.0
I will definitely be going back here again. A very slick hotel with excellent service. Rooms/bathrooms are the very decent size and finished to a high standard. Beds are VERY comfortable. Would recommend having breakfast as not only is the food and views excellent but it feels very 'homely'. The hotel as an excellent gym and outdoor pool. You can walk easily to the 'House of dancing water' show, which is a must see. Thank you to Adriana and the staff for their hospitality. Nothing more I could ask for just continue giving the guest the great service that you provide.
City of Dreams Macau - Nüwa Macau - Macau
Rated no. 3
9.3
Excellent 9.3
Based on 193 reviews
Details
Reviews

Cleanliness
9.6
Comfort
9.5
Facilities
7.8
Food
9.2
Location
8.5
Overall 9.2 Excellent
Based on 414 reviews
Cleanliness
9.6
Comfort
9.5
Facilities
7.8
Food
9.2
Location
8.5
Cleanliness
8.0
Location
9.0
Overall
9.0
Staff
9.0
Value for money
9.0
Cleanliness
9.6
Comfort
9.5
Location
8.6
Services
9.3
Staff
9.3
Cleanliness
9.6
Facilities
7.8
Food
9.2
Location
7.8
Overall
9.2
Cleanliness
9.5
Comfort
9.5
Location
8.4
Overall
9.0
Services
9.4
Cleanliness
9.7
Comfort
9.6
Facilities
8.0
Location
8.4
Overall
8.0
Cleanliness
9.7
Comfort
9.6
Location
8.6
Overall
10.0
Services
9.6
Cleanliness
9.6
Comfort
9.7
Location
8.5
Services
9.7
Staff
9.5

Excellent 10.0
Pros: amazing facilities, great staff, stunning views! superb stay!
Good 7.0
Pros: Location and view
Cons: Taking lifts to guest room
Excellent 10.0
Pros: The room is big and staffs are all nice. You wouldn’t want to go out once you go inside. I will definitely come back!
Cons: None
Excellent 9.2
Staff were very accommodating and nice! Facilities are great. Was provided early check in but in smoking area. Nonetheless it was worth it. View in the morning and bath tub is superb. I just hope nextime have bubble bath soap would have been nice 🤣
Excellent 10.0
Pros: The amazing water front view.
Excellent 8.8
Would definitely recommend my friends to stay there, everything at Altira is a 5 star.
Excellent 8.8
Thanks to Ling for the arrangement after all the mishap. Extended the stay as kid really enjoyed the indoor pool. Our 3rd time and didn’t disappoint.
Excellent 9.0
Pros: Amazing stay and the view of the rooms is wonderful.
Cons: The room smell a little bit like cigarettes eventhough we have asked for a non-smoking room
Excellent 9.6
We love the infinity pool!!
Excellent 9.0
Perfect stay!
Excellent 8.5
The hotel is a bit off from the crowd but I prefer this way. The room was decent and mini bar was free of charge. The gym room and the swimming pool were very nice. Free shuttle buses were provided so it's pretty convenient. The location is little bit inconvenient and without shuttle bus to major tourist attractions and ferry terminal. Shuttle service is very important to all guests specially in Macau that almost all hotels has their own shuttle service.
Altira Macau - Macau
Rated no. 4
9.2
Excellent 9.2
Based on 414 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.3
Facilities
8.6
Food
8.8
Location
9.3
Overall 9.2 Excellent
Based on 412 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
8.6
Food
8.8
Location
9.3
Cleanliness
9.2
Facilities
8.2
Food
8.2
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.4
Location
9.3
Services
9.2
Staff
9.4
Cleanliness
10.0
Facilities
10.0
Food
10.0
Location
8.5
Overall
10.0
Cleanliness
9.5
Comfort
9.3
Location
9.4
Overall
10.0
Services
9.3
Cleanliness
9.1
Comfort
9.3
Location
9.2
Services
9.1
Staff
9.3
Cleanliness
9.4
Comfort
9.3
Facilities
8.0
Location
9.2
Services
8.8
Cleanliness
8.9
Comfort
8.8
Location
8.8
Services
8.8
Staff
8.9

Good 7.0
Cons: Restaurant and bar at the pool was suspended and there wasn’t any prior notice in regard. It was very inconvenient specially if you plan to have a weekend off at the pool with the kids.
Excellent 10.0
Pros: Amazing breakfast at Churchill's Table and we got a room upgrade to an amazing suite
Good 7.0
Pros: The food is great and the staff are nice and approachable. Th room is big and comfortable the view is great, we can see the Eiffel Tower. We cannot use the outdoor pool because of the weather, good thing there is a sauna.
Cons: No indoor pool. It would be better if there’s a slide in one of the pool outside, even just a short one.
Excellent 10.0
Pros: Staff very friendly and attentive.
Excellent 8.0
The staff at the lobby especially Ada and Owen were great , they greeted me and gave me a gift because it’s my birthday, I want also to commend the service of the housekeeping staff for always at service even late at night we ask assistantance. Maybe I will book again if the renovations were already finished.
Excellent 10.0
The Conrad Hotel is one of the 5-star hotels in Sand Cotai Central among the Sheraton and Holiday Inn Hotel. It's quite near the Macau Airport and Cotai/Hong Kong Ferry Terminal about a 10-minute drive. Not only providing free shuttle to and from both the Airport and the Ferry Terminal, it also offers transport free to the Macau/Hong Kong Ferry Terminal and the China/Macau Border. The hotel is also connected with the Four Season Hotel, Parisian Hotel ...etc. The hotel's recreation facilities include three beautiful swimming pools and a gym. The hotel room is spacious and clean, and bed comfortable providing very good sleeping quality. I visited Macau 3 to 4 times a year. I consider the service in the Executive Lounge is second to none among the 5-star hotels in Macau. I was particularly impressed by Ms. Renee, the Receptionist of the Executive Lounge. The staff of the Lounge Restaurant was also very professional in providing excellent service. I highly recommend this hotel and will be back again. Nothing more I could ask for just continue giving the guest the great service that you provide.
Excellent 8.5
The hotel is located just a few minutes from the Taipa ferry terminal where we arrived with frequent shuttles, about every 5-10 minutes. Just look for the lime green bus operated by Sands with Conrad, Holiday inn and Sheraton on the side. The suite was extremely nice and well maintained with Espresso machine and a loaner mobile phone to use which allows for free local and international calls and internet access from it. We could also have breakfast in the Grand Orbit restaurant which isn't that easy to find due to no real signage but basically the first floor of Cotai Shoppes.
Excellent 10.0
I chose the Conrad and I was very happy. A truly amazing experience in luxury and customer service. On check-in as a Gold member, I was upgraded to a junior suite with a view of the Macau version of the Eiffel Tower. The suite was large, comfortable and nicely furnished, and included a big bathroom with separate shower and bathtub, and double sink. Staff from check-in and throughout the time of my stay were always helpful and friendly. Food from room service and in the hotel were great as well. Location wise, the Sands Cotai Central complex has a couple of casino areas, and a mall, although its probably not as grand or fancy as some of the other casinos. Never the less, it is directly connected by footbridge to the Paris and Venice casinos across the road. It also sits between those casinos and the MGM and Winn Palace, making the Conrad a good center-point for many of the resort attractions in the area. Given the great service and wonderful room, I can't help but give the hotel a 5 rating.
Excellent 10.0
It was my first trip to Macau and it was also my first solo trip. I wasn't familiar with the place and was a little apprehensive. However the Conrad staff made me feel very welcomed and I definitely did not regret my decision to stay there despite the higher prices. The staff in the executive lounge are fantastic. They bother to come up and chat with me even though I do not warm up to people easily. They have lots of suggestions and would help me to find out more information about the places I was visiting. They also paid special attention to my likes. After having my breakfast there on Day 1, the staff could remember what I want and asked if I would like to have warm milk and room temperature water the next day. I was totally impressed. As a gold member, I was also given an upgrade to the deluxe suite. The room was big enough for me to run around and I loved my bath sessions as it was my dream to soak in the bathtub and watch tv at the same time. Overall I had a wonderful stay and that really made my trip even more pleasant.
Conrad Macao - Macau
Rated no. 5
9.2
Excellent 9.2
Based on 412 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.3
Facilities
9.1
Food
9.1
Location
9.0
Overall 9.0 Excellent
Based on 2,880 reviews
Cleanliness
9.2
Comfort
9.3
Facilities
9.1
Food
9.1
Location
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
9.6
Facilities
8.7
Food
8.8
Location
8.8
Overall
8.7
Cleanliness
9.1
Comfort
9.3
Location
9.0
Services
9.1
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Food
10.0
Location
9.0
Cleanliness
9.3
Comfort
9.4
Location
9.1
Overall
9.0
Services
9.2
Cleanliness
9.3
Comfort
9.2
Location
9.0
Services
9.1
Staff
9.0
Cleanliness
9.2
Comfort
9.3
Facilities
9.2
Food
9.2
Location
9.0
Cleanliness
9.2
Comfort
9.2
Location
9.1
Services
9.1
Staff
8.8

Excellent 10.0
Pros: A cozy place where great and warm service is provided at all time. Feeling super relax here and really appreciate their awareness of green issues!!!
Cons: Gives me such a hard time to say goodbye to!
Good 7.0
Pros: I did like the housekeeping service, Rogelio and his partner (which I forgot the name) a Housekeeping staff gave us an excellent service and made me changed my first impression a little of when we had a very poor arrival service. the room is very spacious and as expected, clean and welcoming. the gym room has a very good accent, and the staff acknowledges us right away. I just forgot his name. Please give my appreciation to them as I deeply appreciated their service.
Cons: Arrival service isn't very welcoming, as we haven't welcomed as we expected on a 4 star Forbes hotel. as if, we just checked in on a non 3 star Forbes rated hotel. I was informed that Grand Hyatt Hotel gives one of the best service here in Macau, but I might just got misinformed. The bellman who delivered the luggage to our room seems a little disappointed to send our bags to our room, as we are greeted with a single word " Luggage ? " or " 行李 ? ". He just help himself in and placed our bags as pictured below, I was even expecting for our room to be shown and be asked if ever there is something we somehow need. Instead, he just pushed his trolley and left without even saying goodbye. Indeed, I am a little disappointed and probably won't be coming back to this hotel again.
Excellent 10.0
Impressive and luxury place with great services
Excellent 9.0
Pros: I booked at this hotel for quite a few times this year. All rooms that I checked in were equally nice and worth its price. Size of the room is actually big, the view especially from the Suite is amazing! I like how the sunlight passes through the windows as it hits the floor. The room service is quite good I actually asked for a couple of things as I was hosting my birthday party. It went pretty demanding but I really appreciated how consistent they were. In return my family and I respected and took care of the stuff we borrowed like chairs and multiple ice buckets haha. I had an amazing party they booked a room for me that is located at the very end of the building so it felt nice not to worry about noise complains. I would also like to mention Ann from the reception for being so nice and friendly as we check out. It always feels nice to have that last impression before leaving the hotel. I would also like to thank Louis for helping us with our things until we got inside the taxi.
Cons: The only thing that made us upset was the time when we were dropped of in front of the hotel and there was no one. Most hotels will have someone to greet you at the front door. But that day there was no one to help us with our things or just to welcome us. Also there’s one more thing that we noticed too. It was the energy coming from the reception. It wasn’t welcoming at all. They knew it was my birthday but no one greeted me. Anyway it’s not an obligation to do but that simple gesture will make any guests really happy. The staff can smile more and be more welcoming.
Good 7.0
Pros: The room was comfortable and very clean.
Cons: The main problem was the excessive cold temperature everywhere, the corridors, the lobby and specially in the restaurant during breakfast. And it’s a shame to have the mini bar empty.
Good 7.0
Pros: View
Cons: Pillows are too soft
Excellent 9.6
Happy with hotel
Excellent 8.4
Got a fabulous cake for my birthday!
Excellent 10.0
Pros: Grand Hyatt has excellent service and a beautiful room. Definitely upgrade for Fountain View! So many restaurants to try - I love Jin Ying and Jade Dragon is unreal. I will be back to City of Dreams again.
Cons: I didn’t realize the hotel had two towers and so I went to the wrong place but now I know. Just a great hotel.
Excellent 9.4
Pros: Room layout. Comfy bed
Cons: Pool was cold
Excellent 10.0
Pros: Emily at the front desk was so friendly and the room was beautiful, with a view of the fountain show! Definitely will choose Grand Hyatt in the future.
Cons: Everyone was friendly and nothing to change.
Excellent 10.0
We enjoyed our stay at this Grand Hyatt. Top notch service and gorgeous facilities. We appreciated the status recognition here. We were upgraded to a lovely suite and received a bottle of wine, macaroons, and a cake. The lounge, in particular, is stunning and the food selection was some of the best we’ve seen in a lounge in Asia (among Hyatt, SPG, Marriott). Special shout out to Randy - he made us feel at home and gave us lots of useful info about Macau. We’d come back just to chat with him again! Nothing more I could ask for just continue giving the guest the great service that you provide.
Excellent 10.0
Thank both of Tina, Randy and the staff for the wonderful arrangements for my stay in Grand Hyatt Macau. I have stayed in JW Macau, Four Seasons Macau, Banyan Tree macua, Ritz-Cartlon Macau and sevral times in Grand Hyatt Macau before, quite frankly, for this recent stay experience, I can feel Grand Hyatt Macau which is different from my previous stays and gave me wonderful impression in every aspect especially the intimate service from Tina and Randy. Now I can say Grand Hyatt Macau not only the best hotel in Macau but also the best hotel around the world in my mind. I are always impressed by the quality of sevices and staff of Grand Hyatt Macau and it has never made me disappointed.
Excellent 10.0
Our family are very satisfied with the Hyatt service, especially Miss Renee Diep who treats us as her family, we had great conversation by many different languages, English, Cantonese, Mandarin and Vietnamese. She brought to us a feeling of comfortable. My parents will be back Grand Hyatt Macau as soon as possible for their holiday. I received good benefits such as, large room with great view which directly watch the dancing water in Wynn Place, check out late until 3 PM, special fruits and water bottles in room. Grand Hyatt Macau service is great. We will be back.
Excellent 10.0
The room was very clean and tidy and the staff were friendly and professional. I'm highly recommend you choose Grand Hyatt Macau if you want to enjoy the special hospitality for celebration.This time I requested a special hospitality for my birthday celebration trip.I appreciated they offered me a surprise cake and warming service for me.However, It was such a great accommodation experience! Excellent quality in term of location,property, amenities,and most of all,the attentive service of the personnel. The installation of the Guest Experience Team is a fantastic addition to the very good guest service package.
Excellent 10.0
It was really a wonderful stay and we all have a great time with our family altogether. All Hotel staff are helpful, especially Sammy at Concierge Desk who always show initiative to take care all of our requests. Celina & Renee from GR team, much appreciated for their effort in preparing the room decoration with all nice amenities for our special occasion. Nick with his team has provided us smooth check-in & check-out and Front Desk staff was very helpful and efficient. The dinner buffet at Mezza9 was really outstanding and Man & Deepak were both helpful and thank you so much for their kind arrangement and set up the nice table for us. The food quality is really good and we all enjoy the food and the service there. Breakfast was very good too and the buffet breakfast in the private room at Club Lounge was fantastic, probably one of the best we have had. Many thanks for Dora's nice arrangement and we enjoyed the breakfast too! Overall, a great, happy and impressed stay. Thank you so much for all hotel staff and would definitely stay here again if we come back to Macau.
Excellent 10.0
The room was very clean and tidy and the staff were friendly and professional. I highly recommend you choose Grand Hyatt Macau if you want to enjoy the special hospitality for celebration. Its excellent already. Just continue providing great service.
Grand Hyatt Macau - Macau
Rated no. 6
9.0
Excellent 9.0
Based on 2,880 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.2
Facilities
9.5
Food
8.1
Location
9.0
Overall 9.0 Excellent
Based on 1,510 reviews
Cleanliness
9.3
Comfort
9.2
Facilities
9.5
Food
8.1
Location
9.0
Cleanliness
9.5
Location
9.5
Overall
9.5
Staff
9.5
Value for money
9.5
Cleanliness
9.8
Facilities
9.7
Food
8.4
Location
9.7
Overall
9.7
Cleanliness
9.1
Comfort
9.2
Location
9.1
Services
9.2
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
8.0
Cleanliness
8.8
Comfort
10.0
Facilities
9.6
Food
9.0
Location
8.7
Cleanliness
9.4
Comfort
9.3
Location
9.1
Overall
10.0
Services
9.3
Cleanliness
9.3
Comfort
9.2
Facilities
10.0
Food
10.0
Location
8.9
Cleanliness
9.2
Comfort
9.3
Facilities
8.5
Food
8.8
Location
8.9
Cleanliness
9.2
Comfort
9.1
Location
9.0
Services
9.1
Staff
8.8

Excellent 10.0
Pros: The suite we booked was incredible! Every person working at the hotel was very attentive to us and more than looked after our needs. They even had a pillow menu in our room with 4 or 5 different types of pillows for us to try. The pool facilities were top notch! Would highly recommend staying here.
Cons: N/A
Excellent 10.0
Pros: My family stayed two nights at the Galaxy Hotel and had a wonderful experience! We stayed in the suite and experienced the butler service. The room felt nice and clean- the carpet rug was vacuumed, the upholstery felt clean and there was no dust on the furniture. There were many little lovely surprises such as handwritten welcome notes in the chocolate and fruit platter, welcome drinks and snacks. We also had our Individual names printed on the room slippers…. It was heartwarming and we could feel the personal touch! The hotel team was creative and really made an effort to cater to the needs and preferences of their guests. I felt touched. My girls were delighted to see the cute little bear, little swan and heart shapes made out of bath towels. I appreciated the cooling moisturizing spray and fragrance. We would like to thank the hotel staff for making our holiday so special and leaving us beautiful memories. We will definitely go back to Galaxy!
Cons: None! It was perfect!
Excellent 10.0
Pros: Everything specially customer services and I wanna say thank you so much JIM (receptionist) you gave me the best room more then I expect ☺️☺️ wanna go again 😊😊
Excellent 10.0
Great family hotel, great service! Thank you for your hospitality
Excellent 10.0
Asian heart service is how they name it, and they live up to it. From the decor, to the hand-drawn card, they made our wedding anniversary a memorable and special one. Applause to the team.
Excellent 10.0
Rooms. promenade and pools all wonderful
Excellent 8.0
Room is spacious, clean and comfortable. Butler service is excellent.
Excellent 9.2
All is good but Agoda seems to have technical errors all the time
Excellent 10.0
Great customer service. Worth the price! Good location.
Excellent 9.6
Great location , easy access to popular places and free shuttle to other popular tourist spots
Excellent 9.6
Second time we are staying at Galaxy and it’s always a pleasure.
Mediocre 3.6
We have a nice stay!
Excellent 9.0
Pros: Luv the pool
Cons: The foods at the pool area very bad
Excellent 10.0
Pros: the hotel is an amazing getaway ..
Cons: the hotel is an amazing getaway ..
Excellent 10.0
excellent hotel to stay.
Excellent 8.5
I like the professionalism of all the staff especially the Filipinos. We got 2 Premier Suites and all in the room made our vacation amazing. I like the free snacks and drinks that goes together with the room. It was also easy to find different kinds of restaurants downstairs. The pool on the second floor, the gym, and the water tubing made our stay very amazing. Everything in the hotel is grand. Value for money. There are other luxury hotels in this area but Galaxy is the best, particularly if you are traveling with family. The grand deck was wonderful. The overall property and look and feel was majestic and royal. It was very well maintained.The facilities, the show, the design & everything, the hotel is just superb.
Excellent 10.0
Wow, what a place. Five stars all the way. The biggest gaming lounges in the world and a Macau race track across the road. Easy transport and fantastic light shows. It really is the Vegas of the East. We were privileged enough to stay in a Royal suite but boy what a difference the world makes. They waited on us hand and foot and every day our refreshments were upgraded without charge including a complimentary mini bar if you so desired. We will be back for sure. It is now one must returns destinations. Nothing more I could ask for just continue giving the guest the great service that you provide.
Excellent 8.5
In this hotel, everything was close. It is a mall with a cinema downstairs, which is genius. They also have a lot of free shuttle buses from the hotel to many destinations such as ferry, Macao Island etc. The staff we met was really nice and friendly, but the sheer size of the hotel makes the experience a bit impersonal. The pool was very clean and with plenty of lifeguards! We ate at the festival in the morning, which is the hotel's breakfast restaurant. I expected more selection or something more extraordinary. It was OK breakfast. I would maybe recommend to eat another place. Overall, good value for money!
Excellent 8.5
Stayed here for 2 nights and enjoyed my stay with a lot of activities around the hotel. This hotel provides free shuttle bus service to other Cotai hotels such as Studio Hotel, Wyhnn Place, City of Dream and etc. The check-in process was quick enough and we were provided a City view room. They even have a Wave pool/Lazy pool and a play area for kids and can be used by guests without any charge. The room was pretty spacious and they provide one day complimentary mini-bar service Galaxy Macau has complimentary shuttle buses which can take you around other hotels and also towards Macau city. Although being a vegetarian, options are very limited for guests as most of the in-house restaurants and other outlets in shopping area. Overall, it was a luxurious stay and the family enjoyed the time especially at the pool area.
Excellent 10.0
The main reason I chose Galaxy Macau was its large sky wave pool. Beyond the sky wave pool, I failed to notice anything on offer when I booked the hotel. But, trust me, this is by far the most entertaining hotel in whole of Macau. The Galaxy Hotel is present in the same compound as Ritz Carlton, JW Marriott and various other 5 star hotels. The staff at the Galaxy Macau were helpful in finding our way to various fun spots in the extremely large hotel compound. To put it straight, the Galaxy Macau, is a city within a city. The huge casino along with the various food stalls, restaurants and shops, made us stick to the Galaxy Macau compound for most of our stay in Macau. The added advantage is the small water park within the hotel beside the sky wave pool. As guests of Galaxy Macau, we were provided free access to this wonderfully amazing water park. The Galaxy Macau requires no improvements. If anymore improvements were to be made, it would resemble the heaven.
Excellent 10.0
We've decided to include Macau in our itinerary and stayed in Galaxy Hotel. It is very convenient for us since they have provided free shuttle service back and forth to the ferry terminal. Upon entering the hotel, you can feel the friendly ambiance especially with Karen who assisted us on our way to the reception. As we go into the reception area, Francis was the one who had our luggage and his jolly presence made us feel very welcomed. Heads up to Ms. Diana and Ms. Rea from the reception area who were so accommodating as we checked in into the hotel and oriented us with the things we need to know during our entire stay. They have also given us an complimentary cake. I must say, Royal Suite is awesome. I love every detail of it. The bed, the view, choice of refreshments and complimentary drinks. And as we checked out, Krystal never hesitated to assist us and answered all our queries about the shuttle service. Also to Caitlin who is very much willing to take us a picture in front of the diamond attraction of the hotel which is so beautiful. To sum it all up, our entire stay was great. From the hotel facilities, up to the service of the staff. It was excellent. We've never felt like we're in a foreign country. Kudos!
Excellent 10.0
We stayed here for the New Year. Place is always vibrating with excitement and you can find something to do for everyone. Enjoy some foot massage at the foot spa or a round of roulette in the casino or the great show in the lobby every 30 minutes of show. Also you have access to the Grand Deck of course. Luxurious experience at a great hotel. This hotel is very classy, staffs are very friendly and professional and the amenities offered are top notch. It's definitely a masterpiece by the Galaxy Group.
Excellent 10.0
The lobby is very big with many decors, room is cozy and comfortable, TV channel are many choices, bathroom very clean; all foods and drinks in minibar are free of charge, and 2 chocolates and cookies were served when new check in. Continue providing guest a great service. Keep it up.
Excellent 10.0
My husband and I stayed in the Galaxy Macau for a couple of nights. The room was amazing! Very spacious. We had a room over looking the waterpark. It's just the perfect view, day time and night! There is no need to go anywhere else as the hotel complex has a casino, restaurants, shipping mall and cinema. And if you want to go around Macau, there are free busses to take you to the city center, the border to China, and even to other casinos and hotels! The casino and shopping area can get really crowded on the weekends so its much better to stay there on a weekend. There can sometimes be a long wait to catch the free buses to the airport and the ferry port.
Excellent 8.8
Pros: Free minibar, beautiful room, great service.
Cons: Only complaint is lack of booze in the casino and too few bars.Accidentally booked my hotel on the China side and didnt have a visa so was hoping for some vegas style partying as i am not a gambler when i booked the room as an alternative. Other than that, the facilities were great! A bit of ultra luxury that helped me unwind in the middle of a long bacpacking trip.
Galaxy Hotel - Macau
Rated no. 7
9.0
Excellent 9.0
Based on 1,510 reviews
Details
Reviews

Cleanliness
9.4
Comfort
9.4
Facilities
10.0
Food
10.0
Location
9.1
Overall 9.1 Excellent
Based on 168 reviews
Cleanliness
9.4
Comfort
9.4
Facilities
10.0
Food
10.0
Location
9.1
Cleanliness
10.0
Facilities
10.0
Food
10.0
Location
10.0
Overall
9.6
Cleanliness
9.5
Comfort
9.6
Location
9.1
Services
9.3
Staff
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Location
9.3
Services
9.3
Staff
9.4
Cleanliness
9.3
Comfort
9.0
Location
8.8
Services
8.9
Staff
9.1
Cleanliness
8.9
Comfort
8.9
Location
8.9
Services
8.8
Staff
9.4
Cleanliness
9.2
Comfort
8.8
Location
8.7
Services
8.7
Staff
9.3

Excellent 10.0
Pros: I enjoyed every single detail about St. Regis. The staff is really nice and welcoming, from the front desk, to the butler, to the pool crew. The breakfast buffet was one of the highlights. We love that the swimming pool is a bit heated in these colder months and the new pool menu is also very good.
Cons: All was perfect.
Excellent 9.0
Pros: Awesome experience, nice arrangement and very polite staff with good service!!! Will consider for next time!
Cons: It looks everything meets my expectation based on this price level.
Excellent 8.0
Pros: The swimming pool is an excellent and lovely breakfast in the morning 🌅
Excellent 10.0
Pros: All in All is ok so very Good .
Cons: Nothing!
Excellent 9.2
Suites and breakfast are great, but swimming pool is substandard.
Excellent 10.0
Our overall experience was overwhelming . Hotel staff, front desk were very helpful. Heidi Hu , Assistant Head Butler was very helpful. Butler Ariz, helped us n the kids, superb service.
Excellent 10.0
I have stayed in all the best 5 stars hotels in Macau, with the exception of St Regis, until now! The St Regis service level and the very high standard quality of their hotel rooms & bathroom totally held up to my expectation! I stayed in 2 St Regis prior; both in Indonesia and that’s the reason why I ventured to try this one in Macau! St Regis Macau totally held up to my expectation!!! Moreover, St Regis is a perfect location, right in the center of all action! Now I have another preferred hotel in Macau, besides Wynn Palace, that I would definitely go back to! Nothing more I could ask for just continue giving the guest the great service that you provide.
The St. Regis Macao, Cotai Strip - Macau
Rated no. 8
9.1
Excellent 9.1
Based on 168 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.1
Facilities
9.0
Food
7.0
Location
9.0
Overall 9.0 Excellent
Based on 1,060 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
9.0
Food
7.0
Location
9.0
Cleanliness
9.1
Facilities
9.0
Food
7.2
Location
9.2
Overall
9.0
Cleanliness
9.2
Comfort
9.1
Location
9.0
Services
9.1
Staff
9.2
Cleanliness
9.6
Comfort
10.0
Facilities
9.6
Food
9.0
Location
9.6
Cleanliness
9.4
Comfort
9.3
Location
9.2
Overall
9.7
Services
9.2
Cleanliness
9.0
Comfort
9.0
Location
8.9
Services
9.0
Staff
9.2
Cleanliness
9.7
Comfort
9.4
Facilities
6.5
Food
6.5
Location
9.3
Cleanliness
9.1
Comfort
9.0
Location
9.2
Services
8.8
Staff
9.1

Excellent 10.0
We had a great experience at The Okura hotel. We were celebrating something special and we told them lat minute and they managed to accomodate our request. The rooms are nice and the Galaxy is beautiful. I highly recommend swimming at the resort deck when you stay!
Excellent 9.0
Pros: The staff is very friendly. Great room.
Excellent 10.0
Pros: The great Deck
Cons: The bathtub was a bit greasy.
Excellent 8.0
Pros: I enjoyed my stay at the Okura hotel, even though the facilities, mainly pools and the gym were closed due to the recent COVID outbreak in Macau. The staff were attentive and polite.
Cons: No complaints so far.
Excellent 10.0
Pros: The room was very clean and it was super kids friendly. They notice that the day before it was my daughter´s birthday and they send a bottle of fruit "champagne". The staff was super nice and super available.
Excellent 8.0
Pros: The people
Cons: Nothing
Excellent 9.6
I spend two nights in this hotel with my family recently and can recommend it for service, view, restaurants, and attractions and facilities. Excellent comfort including strong wi-fi signal, comfortable bed, great amenities, and excellent friendly, professional service. Located in the Galaxy casino, this hotel provides guest access to all scores of restaurants and to the pool and onsite water park, including the artificial beach, wave pool, lazy river, etc. Our room had a beautiful view of Cotai and neighboring Hengqin island. All in all, highly recommended.
Excellent 9.0
Pros: The front desk agent Miss Masami Shimoda is really friendly and helpful. The room is clean and nice. I am celebrating my boyfriend's birthday and the hotel prepared a complimentary cake for us. However, there's no late check-out or free upgrade. The breakfast is not buffet due to pandemic but still it is tasty.
Excellent 10.0
I have been to Okura Macau so many times, the service is wonderful as always. Our family enjoyed so much in the swimming pools so much.
Excellent 9.6
We had a great anniversary celebration! Though I’ve requested for our anniversary cake but it didn’t come on that day and didn’t bother to call us again. Call them and requested again they gave us cake and wine! Thanks to okura hotel.
Excellent 9.2
I love to go back and celebrate my other year on this hotel. Thank you for the birthday present.
Excellent 10.0
hotel staff are polite and helpful, best hotel,,good facilities and amenities.
Excellent 10.0
Very nice hotel!!! Thank you so much for giving me a warm welcome especially Masami of Front office who accompanied and oriented me about my room. I was so overwhelmed that they gave me complimentary cake and wine! It was indeed a very relaxing and unforgettable stay. The service was absolutely EXCELLENT from the time i checked-in until i checked-out. I am looking forward for more staycation in your hotel in the future!
Excellent 9.6
Staff The staff were excellent. The level of professionalism and courtesy was above expectations. They went out of their way to assist with every aspect of the stay. From helping to book a spa appointment to greeting me on arrival by name, the service was much appreciated. Facilities The gym is well equipped and though small it was not crowded when I visited. I would have appreciated clearer guidance on how to use the kinesis gym, tools because I had never seen them before. The pool is a nice size for a small number of guests but ideal for a quiet dip. The changing room has a beautiful sauna and steam room. Dining The veranda restaurant is small but the service is nice. I had room service and the time of delivery was quick and the quality was good. Rooms The rooms are beautiful designed and with every amenity you may expect. I appreciated the aesthetic of the decor as it was very pleasing and peaceful. The separate bathtub and shower was a nice addition. Overall, a very impressive hotel with good service (even during this exceptional pandemic situation) and beautiful rooms.
Excellent 10.0
Pros: Room was beautiful and had a welcome gift. The resort pool is a day vacation by itself. Love hotel Okura.
Cons: A few restaurants were closed due to COVID but that is reasonable.
Excellent 10.0
We really enjoyed our stay at the Okura Hotel in Macau. The rooms were just amazing, and the value you get with full access to the Galaxy Complex including the wave pools and lazy river is excellent. Staff can't do enough for you. Highly recommended. It’s an unforgettable and meaningful experience! Thank you for Guest Relations Team’s, especially Grace Tai and William Kwan, kind assistance and arrangement in advance to create such wonderful experiences for our special occasion. It’s our first time to stay in your hotel, and you show your support to my surprise. It is really out of our expectations, such as free upgrade & complimentary birthday cake. We will choose your hotel for next stay definitely! Once again, thank you Guest Relations Team. Appreciate your service excellence!
Excellent 10.0
We had a Fantastic time staying at Okura for 3 days! From the moment we entered the room, the kids were amazed at the room and when they saw the pools from the window - they can’t wait to jump into the water. Checked in and checked out were smooth and the staff was all friendly and kind! Room was spacious and the bed was super comfy! Can’t wait to come back again. We’ve been sharing this with our friends and family and they also want to stay at Okura next time they visit Macau! Nothing more I could ask for just continue giving the guest the great service that you provide.
Excellent 8.5
The superb location at the new Cotai strip beside the Galaxy is just perfect to enjoy gaming and food. No need to go to the old Macau area on the other side. Japanese ladies greeting in the lifts are good. Rooms are ample spacious with a great Tub! The room was large and all so very clean. The bathroom is fully equipped to your convenience. Bath and large shower stall were amazing. Good water pressure. The bed is lovely. Nice pillows and great views of the area. If carrying luggage it may be difficult to find location. The gym is quite small though. Breakfast was good, but if possible, upgrade to the club lounge because the breakfast served there is better.
Excellent 8.5
The suite is double the size of the original room booked. It has a Jacuzzi and shower room with steam. So I saved money on spa. I enjoyed the shower, the steam then the Jacuzzi with hot spring bath salt. All the staff whom I have encountered came from mainland china because the working population in Macau is insufficient for the fast expanding gambling and entertainment industry in the city, so it imported basically all other labour from China. There is no spa service in Hotel Okura but it shares the spa service from Banyantree which is connected to the second floor of the hotel and just next door. If one wants the spa service of banyan tree, advanced booking is recommended as it is almost always full. Last time I was at Banyantree, I was given special arrangement for spa because I was so desperate about it but as usual, I had late check in and did not have advanced booking.Love the Jacuzzi and the steam room inside the suite.
Excellent 10.0
Arriving at Hotel Okura, the desk clerk told me that they'd run out of standard rooms so they were giving me a free upgrade. The tasteful room was spacious as a large one bedroom apartment, with a desk, armchair, huge bathroom with a deep tub, and infinitely adjustable lighting. There was a leak in the bathroom and every time I ran water the floor would get wet. Since I only stayed one night, I simply reported this at check out. I'm confident that the hotel would've moved me to another room if I had asked.
Excellent 10.0
We never had any problem upon checked-in and out. We book for the room package that included a breakfast buffet that was excellent with lots of choices. Staff were very helpful, polite and very professional that made us feel acceptable like home. Room was spacious and clean with a lovely bathroom. The pools was super nice and the wave pool was enjoyable. Internet access was good inside the room. Carpet inside the room was smelly and already has a lot of stains. Dusty shelves especially those at the corner areas. The hotel impressed me because of the amazing costumer service and acceptable room rate. Our stay was one of the best we ever experienced.
Excellent 8.5
The front desk staffs was very friendly.Checkin was very fast.Room was very big and cleaned.Housekeeping staffs was very friendly and polite.wifi in room was very good.Would recommend this hotel to my friends. Overall,it's a good hotel.The serivce is always polite,the indoor swimming pool is great, and the lockers include a sauna and a steam room.The gym is quite small though. Breakfast was good, but if possible,upgrade to the club lounge because the breakfast served there is better.For such a nice hotel, it's not as pricy as the other hotels.Overall, I found the Galaxy complex the best place to eat,look around and shop, compared to the other hotels.
Excellent 10.0
All staffs are attentive and professional. We will come back again in near future. Thanks again for your excellent service. Continue giving the great service that you provide.
Hotel Okura Macau - Macau
Rated no. 9
9.0
Excellent 9.0
Based on 1,060 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.3
Facilities
9.6
Food
6.0
Location
9.1
Overall 9.0 Excellent
Based on 309 reviews
Cleanliness
9.2
Comfort
9.3
Facilities
9.6
Food
6.0
Location
9.1
Cleanliness
8.0
Location
8.0
Overall
8.0
Staff
8.0
Value for money
8.0
Cleanliness
10.0
Facilities
10.0
Food
6.5
Location
9.5
Overall
9.7
Cleanliness
9.2
Comfort
9.2
Location
9.1
Services
9.2
Staff
9.3
Cleanliness
9.1
Comfort
10.0
Facilities
9.5
Food
5.7
Location
9.2
Cleanliness
9.3
Comfort
9.4
Location
9.2
Services
9.2
Staff
9.2
Cleanliness
9.2
Comfort
9.1
Location
8.9
Services
9.2
Staff
9.2
Cleanliness
8.6
Comfort
8.9
Location
7.7
Services
8.6
Staff
8.9
Cleanliness
8.4
Comfort
8.8
Location
8.1
Services
8.5
Staff
9.0

Good 7.0
Pros: Room size resort deck experience
Cons: - such room rate should include breakfast ALWAYS - room decoration seems aged and show too much usage - some sofa fabric had ash stains and some cups had bits of ash - room pool should be able to keep warm temperature all the time - bath tub could not keep the water which become very noisy and not relaxing
Excellent 10.0
Pros: My kids loved the pool inside the room- they jumped in it as soon as they woke up. We appreciated all the small touches that made our stay feel special.
Cons: Nothing, everything was great.
Excellent 9.0
Cons: Food options could have been better, especially vegetarian/vegan friendly.
Excellent 8.0
We have been to this hotel several times already. The kids really love the indoor small pool.
Excellent 8.8
Hubby got a one night visit as a birthday present for a short trip. The room was great. Loved that tub to relax. The staff was very friendly and helpful. Major thing of this room is it’s so spacious and the small pool. Great for relaxing. But my baby girl loved to be in there with me. First time in a big pool, and she loved it!! She could stand in it so it was the major moment of our trip. Since it was a more relaxing trip, we stayed in the room to enjoy it the most and sadly did not venture more into the hotel facilities. But it was a great place!
Excellent 10.0
Amazing Clean, spacious, private pool. Can’t wait to return
Excellent 10.0
Maybe images are more than a thousand words. But they don´t show you the sensation of being in that room and certainly don´t show you the immense sympathy and efficiency of their staff - they deserve to be well paid. We will return.
Excellent 10.0
Pros: Everything
Cons: Nothing
Excellent 10.0
Pros: Everything staff was amazing room is amazing. Wish i could have gotten the pool vila.
Okay 5.0
Pros: The housekeeping staff namely Philip was so helpful and was so pro active in asking if we need anything else besides our requests.
Cons: I was disappointed with the breakfast which was a set menu but cannot be delivered to the room and it was expensive when there was only so little choice.
Excellent 10.0
This lodging is found in an astounding area! Upon entry, the staffs were exceptionally accommodating and welcome you in a Thai culture way. The campaign is exceptionally open with tall ceiling and our check-in was smooth in spite of the fact that the room wasn't prepared when we arrived at noontime they get options by sending an e-mail. WiFi is free and simple to get to as well! In general, a benefit was immaculate everybody was exceptionally accommodating and caring for anything you wish! Add up to best suggestion on my bucket list and happy I chose this hotel.
Excellent 8.5
Booked in for a birthday celebration and couldn't have asked for a better experience. We arrived at the front desk and was greeted by a gentleman called Curtis. He was extremely welcoming, friendly and helpful. Throughout the stay all the staffs were really warm and friendly and the property was in pretty good condition. Their afternoon tea set was really good they actually offer buffet afternoon snacks with a lot of variety to chose from. I love the place very relaxing although when we went there their restroom was a bit far you have to walk to the hotel but the hotel staffs are very accommodating good service indeed.
Excellent 10.0
The staff at reception are well trained and they reacted to sudden changes properly with enough flexibility. The house cleaning team has done a good job and very detail-oriented. Overall, Banyan Tree is a fine-tuned, well-managed and tranquilizing place to stay in, such as grand noisy place, which is quite different from other hotels. The Banyan tree is quite stylish, instead of just being a luxury. All of its products, assets even its staffs' manner, have a consistent and remarkable identity design, which is quite easy to figure out. I will definitely recommend this place to people around, especially couples and families with kids. For myself, Banyan Tree will be my only choice for my following travels to Macau. Perhaps I can try out its famous SPA service next time.
Excellent 10.0
We have the best room! We have a very relaxing bathroom because of its round wooden bathtub. Perfect for very stressful environment in our work. Outdoor pool is so beautiful. I love swimming, so I really enjoyed it. Massage is also available in this hotel so my husband and I felt so relaxed that day. Lobby is big and extravagant. Staffs are also polite and very attentive. Such a relaxing hotel! We better be back here soon. I don't have complains because of its perfect service, amenities and room.
Excellent 9.3
huge room, nice view but bed is too soft, and ventilation in room is fair
Excellent 8.5
The hotel is nice and quiet compared to the adjacent ones, with no tourist groups around. The corridors are wide enough to allow guests as well as service trolleys to pass by each other and with plenty of room to spare. The guest room is very well appointed with all the luxuries one could hope and dream for. Even though we arrived a couple of hours before check-in time, the lady at the reception tried her best to see if they had any room available. No such luck as the hotel was fully booked the night before. It wasn't hard to see why. Everyone at the reception is multi-lingual and well trained, or may be even more polished than the ones we encountered on our last visit. Refinement comes with maturity, I suppose.
Banyan Tree Macau - Macau
Rated no. 10
9.0
Excellent 9.0
Based on 309 reviews
Details
Reviews

Cleanliness
9.9
Comfort
10.0
Facilities
9.5
Food
8.9
Location
9.0
Overall 9.5 Excellent
Based on 33 reviews
Cleanliness
9.9
Comfort
10.0
Facilities
9.5
Food
8.9
Location
9.0
Cleanliness
10.0
Location
9.0
Overall
9.0
Staff
8.0
Value for money
10.0
Cleanliness
10.0
Facilities
9.2
Food
9.2
Location
7.8
Overall
9.6
Cleanliness
10.0
Facilities
10.0
Food
8.7
Location
9.3
Overall
10.0
Cleanliness
10.0
Location
9.0
Overall
9.5
Staff
10.0
Value for money
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Facilities
8.5
Food
8.5
Location
9.5
Overall
10.0

Excellent 10.0
Good Service
Excellent 9.2
My stay in Wynn palace is a enjoyable one. Having Ms. Carol Leong to handle my check in & out at front office is an highlight of my stay. She shown incredible passion, knowledge, dedication and patience during our encounter with her. While the lobby is quite busy, she don’t want to rush us just to complete her job. She spend time to talk us through restaurant and hotel & rooms’ facilities. Definitely the most exceptional service in Macau.
Excellent 10.0
very nice and confortable hotel
Excellent 10.0
The rooms are super spacious. Fully automated lighting, drapes, blinds, climate control air conditioning, smart mirrors, temperature adjusted toilet seats and more. Multiple bed turn service throughout the day. Anything you may desire is a phone call away. Complimentary access to the cable cabins which is part of the hotels external features for the upper floors. Luxury shops in the ground floor. Flower or Dragon monuments popping out of the marble retractable ground at the corner of the hotel every hour. Multiple bed turn service throughout the day. Anything you may desire is a phone call away. Complimentary access to the cable cabins which is part of the hotels external features for the upper floors. Luxury shops in the ground floor. Flower or Dragon monuments popping out of the marble retractable ground at the corner of the hotel every hour.
Excellent 10.0
We arrived at 3.15pm and surprisingly our rooms weren't ready yet and they couldn't provide connecting or even side by side rooms. We wander around the hotel waiting for our rooms and took the sky cab which was fabulous. Rooms are big and plush, but the amenities are nothing to brag about, they only provide the basic instant coffee and the soap/shampoo are quite basic and small. The housekeeping staff were fab and took care of every little detail in the room. It's very hard to get a decent meal at the hotel, most restaurant charges an outrageous price for okay food. Nothing more I could ask for just continue giving the guest the great service that you provide.
Excellent 8.5
The suite was over 800 square feet, so bigger than my apartment back home. I was on the 27th floor and had an amazing view from the gorgeous floor-to-ceiling windows. The room was so incredible that I didn't want to leave it at all. I felt like I was actually a king in my palace. The hotel's shuttle bus system made it very easy to get to/from the ferry terminal, other resorts, and also to points of interests in Macau. The hotel facilities were stunning. We used the cable car multiple times for fun. The restaurants were delicious. The pool was beautiful. The service was impeccable. Each bellhop and front desk person was friendly and helpful. I would definitely recommend this resort. I'm already dreaming about going back.
Excellent 10.0
Pros: Very detail inside. bigger hallway and brighter.
Cons: need a bigger pool
Wynn Palace - Macau
Rated no. 11
9.5
Excellent 9.5
Based on 33 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.1
Facilities
9.1
Food
8.4
Location
8.9
Overall 8.9 Excellent
Based on 804 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
9.1
Food
8.4
Location
8.9
Cleanliness
9.6
Comfort
10.0
Facilities
9.6
Food
8.5
Location
9.6
Cleanliness
9.1
Comfort
9.1
Location
8.8
Services
9.0
Staff
8.7
Cleanliness
9.5
Comfort
10.0
Facilities
9.2
Food
8.5
Location
9.5
Cleanliness
9.4
Comfort
9.4
Location
9.2
Services
9.3
Staff
9.2
Cleanliness
8.9
Comfort
8.9
Facilities
10.0
Food
10.0
Location
8.7
Cleanliness
9.2
Comfort
9.3
Facilities
6.5
Food
6.5
Location
8.9
Cleanliness
9.6
Comfort
9.4
Location
8.9
Services
9.3
Staff
9.4

Mediocre 3.0
Pros: Great pools and a beautiful room. Staff were so helpful.
Cons: N/A
Good 6.0
Pros: Excellent breakfast,nice people, Can share the swimming pool
Cons: Very poor housekeeping service. Never change the used towel
Excellent 10.0
Everyone was really helpful and the service was outstanding. I will definitely be coming back.
Good 7.0
Pros: The bathroom is ok. The bed is comfortable. Staff is polite.
Cons: compared to st.regis macau,no decoration for birthday. Little fruits were not fresh which sent with the birthday cake. The snacks and drinks in lounge were little choices. And I found one orange in the refrigerator was bad already. The food provided seemed not like JW Marriott brand. No tissue provided in the living area.
Excellent 10.0
Pros: We were upgraded from a deluxe room to a executive suite located at the 31st floor room 31256. A suite that has a jaw dropping view. A bath tub that is so stylish and can fit 2 people. That bed to dream for. Tiffany from the reception helped us a lot. She is commendable. And thanks to chris and claire for that quick and easy check out. swimming pool is not yet open but overall we had an amazing honeymoon.
Excellent 9.6
Pros: Always a pleasure to stay here
Excellent 8.5
The hotel is very luxurious and the facilities are excellent.Our room is clean and spacious. We loved the interiors of the room and love the design of the bathroom as well. The view of the resort from our room is very nice.We hope to stay again for the coming summer holiday. This hotel is wonderful,From their lobby up to the room. The hotel room I stayed in had a private outdoor hot tub and it was perfect for the weather. We tried the in room dining and it was worth it. The servings were really big and the service was perfect.
JW Marriott Hotel Macau - Macau
Rated no. 12
8.9
Excellent 8.9
Based on 804 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
8.9
Food
8.1
Location
9.1
Overall 8.8 Excellent
Based on 1,675 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
8.9
Food
8.1
Location
9.1
Cleanliness
8.7
Facilities
8.3
Food
7.1
Location
9.1
Overall
8.1
Cleanliness
8.9
Comfort
8.8
Location
9.0
Services
8.6
Staff
8.8
Cleanliness
8.4
Facilities
9.0
Food
9.0
Location
8.5
Overall
8.2
Cleanliness
9.0
Comfort
8.9
Location
9.1
Services
8.7
Staff
9.0
Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Food
8.5
Location
9.0
Cleanliness
9.1
Comfort
9.0
Facilities
8.8
Food
7.7
Location
9.1
Cleanliness
8.9
Comfort
8.8
Location
9.1
Services
8.6
Staff
8.6

Excellent 8.4
Clean and nice service.
Excellent 8.0
Pros: Room was great, a good amount of space. We have a small baby so we requested a cot. We were very happy to receive a cot, baby bath and bottle steriliser.
Cons: Our airconditioner didnt work
Excellent 8.0
Pros: The rooms were well designed and spacious.
Cons: Glass Windows outside are a bit dirty. Pretty obvious during the day time
Good 7.0
Pros: The staff were so amazing when it came to room service and were very helpful
Cons: I personally did not enjoy the snacks on the room service menu, as well as the fact that the gym locker room doesn’t have a sauna or steam room!
Excellent 9.0
Pros: check in was so smooth.. room requests as per our preferences are granted.. thanks for the fruit platter for our birthday.. will surely come back
Excellent 8.4
Great to stay here
Excellent 8.4
nice and well run
Okay 4.0
Pros: -The Personnel ( Im referring Countdown Hotel Staff) was so Courteous and Friendly. -The City View was Perfect from 17th floor. -Thanks for the complimentary instant coffee, but next time tell your guest to bring their own stirrer to enjoy the coffee mixed up! -Teabag was great! -They response quickly for Room transfer from Smoking Room to Non-Smoking Room, i think it took 10mins only.
Cons: We want to go to the Swimming Pool Area in the morning, but it will open by 10am and the worst part, we need to check out on or before11am! How can we possibly enjoy the Pool Area and enjoy the water if we need to leave in less than an hour! yet, need to fly up to 17th floor! -The Pool closes at 6pm, so we spent our time in bath tub with warm water, but the Shower Gel was not enough for to make bubbles! I hope you make it 2 bottles next time since 2person will be using it, cannot share with 1 tiny bottle. -The Pin light right above the bed , it's like spotlight straight to your face..2 side lamps much better, unfortunately our room has 1 side bed lamp only (left side)..
Good 6.0
Even nowadays, it is not a peak season of travel, guests still need to wait at least 15 minutes in the queue for check in. In the tiny lobby, there are so many guests and no one is going to make them in order, as some of them wanna check out but some of them is going to check in. I am so disappointed that how come nothing improved during this year, even more worse that before. Really counting down. Moreover, agoda website shows that the mini in hotel is free, but there is nothing inside the minibar, it is really surprise me. It is too cold, the service way makes me feel so cold. I don’t think I will consider this hotel as my first choice next time.
Excellent 9.2
Very nice and comfortable stay
Excellent 10.0
Pros: The view is spectacular! Staff is super nice 👍🏻
Excellent 10.0
The hotel is in the City of Dreams complex and 10min taxi ride from Macau Taipa Ferry Terminal. We were running extremely late to make the 8pm Dancing with Water Show. The reception staff on our arrival were exceptional. They held our luggage, told us to go straight to the show and book in afterwards plus one of their service staff escorted us to the booking office at the show. We make the show with 5mins to spare only because of their outstanding helpful staff. The rooms are large and stylish with great views. The pool desk also is very inviting and relaxing. Breakfast is everything you would expect at this high quality hotel. I would highly recommend a visit to the Hard Rock Cafe as well.
Excellent 10.0
We arrived in the afternoon and the check-in process was a breeze. We were greeted by your friendly staff and had welcome drinks at The Bar. The food was great regardless of the wait time. We stayed in a room at the 18th floor and the view was awesome. I'd like to bring to your attention though that it'd be best if you have a bidet in your toilet. The room was spacious and well lit. I'd like to commend Yvan. He was very courteous and helpful. He even took the time to give us instructions on how to get around Macau. He's a gem in your company. Overall, we had an amazing stay at your hotel and will definitely choose The Countdown Hotel on our next visit.
Excellent 10.0
it was awesome , if any thing I found the shower a bit poor it didn't have that much pressure wasn't top notch like the rest of the experience the stay was awesome , I have being over charged but I'm waiting for the movie bey to come off hold and then I will see if I need to contact them directly it's a 300 hundred New Zealand dollars so a significant amount
City of Dreams- The Countdown Hotel - Macau
Rated no. 13
8.8
Excellent 8.8
Based on 1,675 reviews
Details
Reviews
£1,518

Cleanliness
9.0
Comfort
8.9
Facilities
8.7
Food
8.7
Location
8.8
Overall 8.7 Excellent
Based on 4,384 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
8.7
Food
8.7
Location
8.8
Cleanliness
9.0
Facilities
8.5
Food
8.5
Location
9.5
Overall
9.0
Cleanliness
9.0
Comfort
8.9
Location
8.8
Services
8.8
Staff
8.9
Cleanliness
9.3
Comfort
8.0
Facilities
8.2
Food
8.6
Location
9.3
Cleanliness
9.0
Comfort
8.9
Location
8.7
Overall
10.0
Services
8.8
Cleanliness
9.0
Comfort
8.9
Facilities
10.0
Food
9.0
Location
8.8
Cleanliness
9.2
Comfort
9.1
Facilities
8.7
Food
9.1
Location
8.9
Cleanliness
9.2
Comfort
9.1
Location
8.8
Services
9.0
Staff
9.0

Excellent 10.0
Pros: Room is very clean and comfy. You will feel relaxed during the whole stay! Will definitely come back.
Cons: None
Excellent 10.0
Pros: Beautiful room with a scenery of cotai, Eiffel Tower. Good Team of service. My kids really had fun in aquaworld..
Cons: None
Excellent 9.0
Pros: Liked the room very much it was comfy, clean and big. Loved the robe. Loved the quality of the products.
Cons: The room was exceptional.
Okay 5.0
Pros: Clean and nice
Cons: We had a not so very nice encounter at the pool area. The staff was somewhat scolding us instead of explaining the pool rules, she was talking to us in chinese, fortunately, my youngest sister is fluent. Instead of being a nice hotel employee and explaining things to us calmly, she was shouting and showing so much attitude. I talked back and told her to speak in english, and she just blabber something in chinese. Its very disappointing for us to experience something like this in a 5 star hotel. I booked 3 rooms for our family’s staycation and Everything was good except for this treatment we encountered. Not really sure if we want to come back and have another discriminating experience here. This was the first for us from all the hotels we stayed on.
Excellent 10.0
I loved our stay. Rooms are nice with all amenities needed. Water park is nice however they provide mini towels which is inconvenient. They should provide adult size towels. The breakfast is pretty bad… I was so disappointed because the price difference to have your breakfast included is quiet high for a poor quality breakfast.
Excellent 9.0
Pros: The room was fabulous. It was what we needed for a break.
Cons: Dust particles settle on our stuff.
Mediocre 2.0
Pros: Restaurants closed.
Cons: Restaurants closed.
Excellent 10.0
Good facilities, good service
Okay 5.0
Pros: Location
Cons: None
Good 7.2
Equipped with a foot massage machine in the room.
Excellent 10.0
Value for money, nice location, big room with upgrade
Okay 5.2
regular typical casino hotel. shopping is good though. rooms are smoky
Excellent 9.6
Great location for travelers using public transportation
Excellent 10.0
The facilities are awesome and the service is absolutely exceptional. Super recommended.
Okay 4.0
Nice pools
Excellent 10.0
good
Excellent 8.5
Good for leisure holiday. Recommended for holidaymakers who travel with family or friends. The atmosphere is relaxing . The public areas and shopping centre are not overcrowded. One can enjoy a meal at your own pace in the restaurant and/or food court. Smoking smell was found in the corridor, from my room to lift lobby. But my room is located at the non-smoking floor. The premium WiFi in the hotel is unstable.
Excellent 8.0
Cons: The internet was spotty and frequently dropped coverage. We had to re-enroll multiple times over our weekend.
Excellent 10.0
Perfect
The Parisian Macao - Macau
Rated no. 14
8.7
Excellent 8.7
Based on 4,384 reviews
Details
Reviews

Cleanliness
7.3
Facilities
6.5
Food
6.8
Location
9.2
Overall
7.5
Overall 7.5 Good
Based on 52 reviews
Cleanliness
7.3
Facilities
6.5
Food
6.8
Location
9.2
Overall
7.5
Cleanliness
8.0
Location
8.0
Overall
8.0
Staff
8.0
Value for money
8.0
Cleanliness
6.6
Facilities
6.5
Food
8.5
Location
10.0
Overall
7.8
Cleanliness
5.6
Facilities
5.7
Food
5.7
Location
8.8
Overall
5.5
Cleanliness
6.5
Facilities
6.5
Food
6.5
Location
10.0
Overall
8.5
Cleanliness
6.1
Facilities
7.0
Food
7.0
Location
9.3
Overall
6.9

Excellent 8.0
Easy access to Macau airport, and very easy with children.
Excellent 8.0
Easy access to Macau airport, and very easy with children.
Excellent 8.0
Good location. I have got a window view of the whole airport. The service is nice.
Excellent 8.5
If you are looking for a late night arrival or early morning departure, this is the hotel for you. The restaurant in the hotel has a runway view where you can see flights landing and taking off alongside the boats that cruise on the ocean. Nice food and Comfortable stay. Breakfast selections were less from noodle, macaroni, ham, sausages and bun but still fine however no fruits provided. Breakfast is the very important meal and some guests really look forward for this, it has to be improved.
Okay 4.5
Front desk service was very unkind. Credit card electric system was not working for deposit. House keeping service was bad.
Golden Crown China Hotel - Macau
Rated no. 15
7.5
Good 7.5
Based on 52 reviews
Details
Reviews

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