Overview

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New Palm Tree Hotel

Nkrumah Road, Mombasa 90013, Kenya
+254 715 442 017

£16+

Overall guest ratings

6.5/10 Good
Based on 225 reviews

Review highlights

  • 9.8
  • 9.6
  • 9.5
  • 4.7

Good to know

  • Friendly service

Nearby

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    About

    A great choice for a stay in Mombasa, New Palm Tree Hotel features a rooftop terrace and offers an airport shuttle (available 24 hours) for KES 1500 per vehicle. For a bite to eat, guests can check out Kitobero Cafe, which serves African cuisine and is open for lunch. All rooms offer 24-hour room service, refrigerators, and free WiFi.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • ATM on-site
    • Business centre
    • Internet
    • Currency exchange on-site
    • Room service
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Coffee shop
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    6.5 Good
    Based on 225 reviews
    • 9.8 "Excellent value."
    • 9.6 "Terrific location."
      9.5 "City centre within easy reach, said 95%."
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
    • 7.9 "Good breakfast."
    • 6.2 "Average comfort."
      6.7 "Only 67% thought the air conditioning was adequate."
      5.0 "For only 50%, the noise level was all right."
      6.4 "Only 64% said rooms were big enough."
    • 4.7 "Internet is poor."
      4.3 "57% said the wifi quality was bad."
    • 4.0 "Rooms are not good."
      2.6 "74% complained about the bathroom."
      2.4 "76% thought they were poorly maintained."
      1.8 "For 82%, the rooms looked old."
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    Overall rating

    6.8 Good
    Based on 135 reviews
    • 9.9 "Excellent value."
    • 9.7 "Terrific location."
    • 9.4 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 7.7 "Good breakfast."
    • 4.1 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
    • 4.1 "Vibe wasn't good."
      1.4 "86% criticized the unstylish hotel."
    • 4.0 "Rooms are not good."
      2.7 "73% complained about the bathroom."
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    Overall rating

    6.7 Good
    Based on 11 reviews
    • 9.7 "Excellent value."
    • 9.4 "World class service."

    Overall rating

    6.4 Good
    Based on 78 reviews
    • 9.9 "Excellent value."
    • 9.6 "Terrific location."
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 7.9 "Good breakfast."
    • 6.5 "Average comfort."
    • 5.8 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 4.2 "Rooms are not good."
      2.6 "74% complained about the bathroom."
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    Good to know
    "Friendly service"
    data provided by TrustYou

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