Puerto del Carmen Hotels

Great buffet food and restaurant staff, nice quiet poolside and good size, comfortable rooms.

Initial room allocation was not interconnecting, meaning we had to move all our cases to a second pair of rooms. Hairdryer in room was low powered.

Good position, helpful staff, outside area good and ground floor areas good.

Room rather cramped and bathroom claustrophobic

Location, facilities and south facing secluded balcony. Staff were very friendly and multi lingual.

Extra charges for late checkout.

The location of the apartments was excellent. The cleaning staff were excellent and very friendly.

The staff you met on arrival need a lot of training in how to be friendly. they were very off putting and the bar staff. The only friendly people in the whole area were the cleaning and maintenance staff. Your front of house personnel need urgent training.

We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel.

We booked the Spa for the duration of our stay

No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices

The facilities were excellent and the location was excellent, it was well landscaped and well maintained

facilities for lunch could be better as bar menue was very limited. No restuarant facilities at the hotel.

Late check-out and use of hotel facilities - great

Sun bed craziness. There should be a no-reserve policy on all sun beds. If a bed is empty for 1 hour, then security should remove all belongings left to 'secure' the bed. Also check-in was very unwelcoming. The record of our reservation was inaccurate and we were made to feel that it was our fault, whcih was bad.

Clean, comfortable, pleasant staff, a few minutes to walk to the beach. Met fully our expectations

no

very handy. Food very good.

everything was perfect,food pool staff,location

The entertainment was a bit poor but the kids liked it

Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.

We enjoyed the peace, quiet and excellent facilities and service.

Enjoy the opportunity to relax in a quality location with good food and comfortable facilities.

Fish choice not as good as previous trips

Food variety was excellent

The room we were allocated was poor It was on the ground floor, overlooking an overgrown bit of garden with a large receptacle for garden refuse in front There were only two very flat pillows on the bed The main areas of the hotel were furnished luxuriously, but certainly from our experience with our room, the bedrooms were poor quality

The pool, step onto beach, breakfast and balcony

No air con in room, mozquitos will come in if you leave windows open as they are common due to gardens, having to pay at checkin

The handiness, convenience and location of hotel. Love the rooms, location and surrounding area. located near shops pubs restuarants etc. great clientele, good facilites for children, nice apartments, pool area spotelss, hotel spotless.

Bar staff not friendly- restaurant staff not efficient. Beds very uncomftable. Reception staff could be a bit more efficient for registering visitors and facilitating them when they ask for safe keys and towels on check in rather thatn told come back later as im busy!!

The help given during the cancelations of flights by the managament of the La Geria was excellent

Modern hotel, spacious rooms, very clean, friendly staff, good food, excellent facilities and activities, right on the beach, three pools, entertainment in hotel bar at night with good number of restaurants, bars and shops within walking distance. Would recommend.

Placement of hotel on booking.com map is incorrect, hotel is actually located between the Los Jameos and the Beatriz Hotels and is a 30 minute walk from the main strip at Puerto Del Carmen. There was some airport noise however we did not mind this.

Pool area was good, room clean and tidy

The bed was a bit hard, and the hotel was a fair way from Puerto Del Carmen, though to be fair there were a few restaurants in Matagorda nearby.

Relaxed atmosphere, good location, quiet.

Rooms could do with an update, decor and furnishings quite dated.

Very good location. Helpful staff.

I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.

Peace and quiet

Furniture inside of room / apartment not too comfy

Friendly, reasonable accommodation for the price, restaurant,bar, on-site supermarket good and convenient. Pleasant gardens, pool fine.

Mattresses looked new but were extremely firm - a bit too firm.

Very Friendly staff, great rates, fantastic facilities too

great location helpful staff very clean and spacious great big pools would definatly return

The location was excellent, from the ease of check in to time of departure we were looked after very well

No complaints.

Friendly staff, clean rooms close to beach and shops. Great kids entertainment.

The weather was great. The accommodation was comfortable. Food in the bar was good.

Unfortunately, the pool area was being rebuilt and some air-conditioning was being installed in some units. None of this was a problem for us as we were accommodated away from the pool area.

Friendly helpful staff. Nice Rooms. Good Pool. Good quiet location not in center but close enough for a stroll.

The Bed Sheets supplied are awful. Sort of plastic material. Take your own dishwasher tablets as the hotels are expensive.

Great location, comfortable rooms. It's worth to pay additional money for sea view.

Wi-Fi connection was availible only in a small area near the room door, but we didn't find it a serious enough problem to ask the hotel staff to do something with it.

The excellent beachfront location, the very nice room. Outstanding value for money. We could find free parking space on the street while arriving during siesta time. It was a 10 min drive to the airport, very covenient.

The coffee served with the breakfast was of terrible quality.

Balcony with sea view and easy access to lovely clean uncrowded beach, Short walk from town centre and from bus station. Guests mainly Spanish as was food at dinner. Breakfast was the usual international buffet.

nothing

The very friendly staff are a credit to the Lancelot Hotel.

Nothing to complain about

For the price it was very good value and good location as friends were staying close by

Nothing

Good location; friendly helpful staff; easy parking; comfy rooms and beds; facilities good.

the service was good, clean and nice people. The beach was 10 min walk and the shops also

friendly people ,nice and quiet,not far from the beach and shops ,We found it to be a very relaxing holiday and plan to return again in the new year

Nothing really.

Very central to resort. excellent value for money. nice and quiet, not for young people really even though they have a childrens pool. but, I would bring my grandson aged 3 to there because its very relaxed.

Went in November and area round the pool was limited, in peak times I would think this could be a problem.

We stayed for one week and we will definately return.The apartment was incredibly clean ,bright & airy.The living area had a very nice dining area.The beach was approximately a 2minute walk.Something to be aware of for anyone who suffers angina or has poor mobility would be the fact that its an uphill climb to the apartment from the main strip.Facilities within the complex were excellent:beautiful pools with pool side bar & restaurant facilities.Availability of take away food from restaurant.The staff at reception were excellent.Supermarket is located immediately opposite the apartment block.

Only negative point i would make is the poor choice of TV channels for English speaking guests.

space, location, choice of sunbathing areas, spa. Lunch buffet

nothing much, tropical beer.

Friendly staff & cleanliness of rooms and surroundings

Food isn't the best

Sun, sea, pool, relaxation, service, everything.Staff ver accomodating and courteous, Will come again.

excellent value for money, small complex, comfortable apts.

Nice medium sized aparthotel, very clean and well furnished.It is very centrally located in the new town (near centrum).Pool and pool surrounding area was well maintained.

Stayed in Nov and Montana has 2 pools (one is advertised as heated) but found both pools quite cold. Dont say heated pool if it aint heated!!Bar and restaurant very quiet in evenings but as the main strip area so close most people prefer to go out.(not a fault of the premises)

fair price ,have stayed there 3 times now,food good,nice atmosphere with the staff friendly.

Price was reasonable, got an apartment that slept 5, baisc but did the job.

Had to ask for towles