Sofitel Montreal Golden Mile

Pros: There was a two hour blackout and the emergency lights never went on. I complained about that. I was told that they were working on it. The next night there was twenty minute blackout and the emergency lights were working.

Cons: There should be a system to contact everyone to reassure them that everything is alright during a blackout.

Excellent

Pros: Excellent service, staff and very nice and quiet rooms

Cons: Nothing

Pros: We liked everything. Great customer service.

Cons: Nothung

Best pillows and comforter of any luxury hotel

Pros: I love their comforter and pillows so much, that I remembered to stay there again, even though the last time I stayed was maybe 12-13 years ago. This despite the fact that I've tried 4 Seasons and other luxury hotels. This is the only one that left an impression. Great restaurant - tried it for dinner and breakfast. The only negative is the (free) WIFI - connection was difficult, convoluted, and unreliable.

Excellent well located hotel

Pros: I always stay there. It is the best around!