|"Clean rooms and good staff."||(in 125 reviews)|
|""Comfortable room, great staff, location""||(in 96 reviews)|
|"Location is perfect to explore New Orleans."||(in 16 reviews)|
|"The hotel does not offer parking."||(in 54 reviews)|
|"Room was not very clean."||(in 76 reviews)|
|"Room was not very clean."||(in 77 reviews)|
|great location||in 339 reviews|
|room was clean||in 299 reviews|
|friendly staff||in 268 reviews|
|room service||in 243 reviews|
|great hotel||in 178 reviews|
|valet parking||in 156 reviews|
|front desk||in 118 reviews|
|french quarter||in 97 reviews|
|walking distance||in 82 reviews|
|new orleans||in 31 reviews|
|bed was comfortable||in 29 reviews|
|executive lounge||in 20 reviews|
|first night||in 20 reviews|
|canal st||in 18 reviews|
|repair and i needed||in 18 reviews|
|across the street||in 17 reviews|
|streetcar line||in 11 reviews|
|st charles||in 1 review|
The staff was excellent. Demoinde was always there for me.
The smell in the rooms could be better. It smells like mildew. As if the carpet needs to be shampoo or change. The bathroom had a pissy smell. The tv kept cutting on/off, the phone did not work in my first room. I did not see house keeping until check out time. There was no one to wipe certain things down at all times. Yes there hand sanitizer machine through out the hotel but most of the machine either did not work properly or did not work. I asked the front desk If I could change the card I had on file to different card. I was told yes, but upon check my account today, that did not happen.
Nice location! Amazing service! Kept period details.
location is excellent and in an historic building
Front desk staff very rude; claiming problems with reservation made with hotels.com; pool closed for maintenance without any notice.
Location, service of staff, willingness to help
Everything was great
Really Great Hotel with One Big Exception
Had a really great time in New Orleans and coming back to our hotel room was always a treat. Fantastic price for a very comfortable room and the staff were all very friendly and helpful.
What I did not appreciate was when I went to check out, I was told that mI was being charged for a night of valet: $42. I explained I didn't have a car in NOLA and that we've relied on Lyft the entire time. The staff asked that I was sure I didn't use valet or that maybe a friend had spent the night. I explained again, calmly if somewhat confused, that no, it was just the two of us and that had we a friend with a car, we'd use their car and not taxis/Lyft. I was told it would be taken care of but after breakfast, we went back to the front desk just to make sure. There I was told that someone had used my name to add this charge to my account, asked again if I was sure I didn't have a friend visit - as though this prompt would jog my memory of a friend I'd forgotten about visiting. The manager came out and told me that I would still be charged the $42 until they could launch an "investigation" and then reimburse me. I didn't argue too much but I feel it really is ridiculous that a customer should bear any financial burden for their mix-up. I cannot explain the circumstances but I know I had no car and no guests, so why must I be charged $42 for a mistake made by an international company? I feel as though Hilton could eat the cost of an unsolved mystery, rather than treating the guest as untruthful until proven otherwise. It just seems like bad business and it left a really bad taste in my mouth at the end of a stay at an otherwise lovely stay. No word as to how long this investigation process will take.
Generally a very good stay
Staff was quick, friendly and helpful Bathroom was first-rate; excellent fixtures and amenities Large room by NOLA standards Great location Plugs by the bed Lobby is very inviting
TV difficult to navigate; few stations Pocket door to bathroom not ideal, and ours did not close; however, when we reported this, it was promptly fixed Lots of streetcar noise and sidewalk music on 4th floor facing St. Charles Bedside USB charger did not charge; however, adjacent socket worked; would have been nice to have this on both sides of the bed
Delay in getting towels when calling Response time was greater than 30 minutes
Good Location, nice room and comfortable bed. Friendly staff. I'd stay there again!
Asked for wash rags twice. Even went down to front deak in person. Never got them.
Location was convenient, it is walking distance to the French quarter. Staff was friendly, room was clean.
Parking is pricey. It is across the street and it is $25 for 24hrs. Beds were really small. Bathroom was also small.
So much better than the 4 points Sheraton!!!
Loved this hotel! Wish we would've booked all 4 nights here! The only reason we stayed here Saturday night was because the Sheraton on Bourbon didn't have a room available. We had booked the Sheraton sun through weds and then decided we were going to New Orleans Saturday also. Needless to say, will stay here anytime I go to New Orleans! AWESOME hotel! Beds are very comfortable and the bathroom was huge! And this hotel is well within walking distance of the French Quarter! Staff is very friendly!
An expensive stay
Close to French Quarter.
Very expensive for the quality of the room, our windows were facing a wall, the room was located on the third floor. The front desk had poor customer service.
Hilton New Orleans/St. Charles is a very convenient location to stay at when vacationing in Louisiana. The hotel is walking distance from Bourbon Street, is located along the Mardi Gras parade route, and only a few blocks away from the French Quarter. The Hilton New Orleans/St. Charles was restored in 2007 and renovated in 2014. The original chandeliers, marble floors, and marble walls are still intact, making for a beautiful and historic sight.
Rooms available include: guest rooms, suites, executive rooms, and accessible rooms. The guest rooms contain a choice of bed(s), wireless internet, and a well-lit work desk. Suites have a mini fridge and a separate living area that contains a pull-out sofa. Those who want ultimate relaxation should check out the executive rooms which have complimentary continental breakfast, a Hilton Serenity bed and premium television channels. Guests staying in a Hilton executive room will also have access to the Executive Club Lounge, where there are different options for entertainment, such as computers, board games, and a billiard table.
The food in New Orleans is a must-try, and the Luke restaurant at the hotel is no exception. It has a lively atmosphere, curated wine list, and specialty cocktails. There is a raw bar and a Creole-inspired menu that is wonderful for tasting what the city has to offer. Luke is led under the direction of Chef Erick Loos. Classic Creole dishes to try include the shrimp and grits, gumbo soup, and boudin sausage. Crawfish boils are offered when in season.
Hilton New Orleans/St. Charles Avenue is able to accommodate the needs for larger events like business conferences, weddings, and family reunions. There is over 10,000 square feet of indoor event space.
based on 832 reviews
Policies vary by room type and provider.
All reservations at Hilton New Orleans St. Charles Avenue – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Hilton New Orleans St. Charles Avenue is located at 333 St. Charles Avenue in Central Business District, 0.1 miles from the centre of New Orleans. Audubon Butterfly Garden and Insectarium is the closest landmark to Hilton New Orleans St. Charles Avenue.
Check-in time is 15:00 and check-out time is 11:00 at Hilton New Orleans St. Charles Avenue.
No, Hilton New Orleans St. Charles Avenue does not offer free Wi-Fi.
No, Hilton New Orleans St. Charles Avenue does not offer free parking.
No, Hilton New Orleans St. Charles Avenue does not offer free airport shuttle service.
Hilton New Orleans St. Charles Avenue is 11.4 miles from New Orleans Louis Armstrong. Hilton New Orleans St. Charles Avenue is 67.5 miles from Gulfport Biloxi Regional.
Yes, Hilton New Orleans St. Charles Avenue is a pet-friendly hotel.
No, Hilton New Orleans St. Charles Avenue does not have a pool on-site.
Hilton New Orleans St. Charles Avenue has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.