|"Very courteous and professional staff!"||(in 200 reviews)|
|"Great location in French Quarter."||(in 56 reviews)|
|""Great location, great staff.""||(in 262 reviews)|
|"Worst hotel I've ever stayed in"||(in 54 reviews)|
|"The room service was terrible."||(in 151 reviews)|
|"Roaches infested the room."||(in 151 reviews)|
|great location||in 804 reviews|
|room service||in 427 reviews|
|room was not ready||in 412 reviews|
|great staff||in 410 reviews|
|great hotel||in 264 reviews|
|hotel staff||in 246 reviews|
|parking was expensive||in 228 reviews|
|great view||in 181 reviews|
|french quarter||in 101 reviews|
|first night||in 100 reviews|
|distance to everything||in 99 reviews|
|nice room||in 69 reviews|
|bed was comfortable||in 60 reviews|
|new orleans||in 37 reviews|
|refrigerator or microwave||in 32 reviews|
|sheraton||in 28 reviews|
|free wifi||in 21 reviews|
The room/bed/view were lovely.
For the price, it was ridiculous to not have complimentary wifi or breakfast options. Was placed in a handicap room which meant a very small, uncomfortable shower/sink set up. Again, not the experience I wanted for the price I was paying. Front desk was very slow to answer phone and seemed to be unsure of answers to simple question
The elevators are a disaster. Honestly this would cause me to pick a different hotel
I liked the elevator system, how the staff got the homeless folks out of the lobby, and the quick professional staff when seeking attention.
I didn’t like how many folks were sitting on the front step blocking the doorway. Doormen should be pushing folks along. Then get benches out front for guests to sit instead of them blocking the doorway.
Location was ideal. Staff were friendly.
Rooms could use some sprucing up
They were replacing the hotel sign and I drug across out window for the entire stay. That was the only issue.
Rooms by the elevators are noisy.
The room I got was right next to the elevators. Very noisy, you can hear everything that goes on.
Great location and helpful staff
Loved the location for all sorts of entertainment and access to transport. Clean and airy rooms with a great view!
Service at it's finest
The staff was friendly and helpful. Rooms were clean when we arrived.
We asked the housekeeping to clean the bathroom one day of my stay and all she cleaned was the toilet and removed the dirty towels. She didn't touch the tub.
I didn't like the fact I had to change rooms at midnight due to there being a MOUSE in my room. I was told I'd have a $100 credit to my room and that someone would assist me in moving. Whoever came up just handed us a key to the new room and left. I wasn't assisted with a cart to move. The new room was 12 floors higher but way more spacious. I was content until the next morning I went to shower and there was pubic hair or something slapped across the back of the shower meaning no one bothered to clean the shower....it probably could have been easily removed with a wipe of a cloth but apparently that was too much effort. As I checked out I mentioned my $100 credit which I now learned went back to the hotel. The fact that it was $100 to spend within the hotel was not communicated to me and in my opinion I thought I was going to be refunded $100 from room cost. I was very unhappy with that. How would I know to use the credit before check out and when would I use it between the time I had to transfer all my stuff to another room with no help,sleep,get ready and overcome being disgusted by the shower,and checkout by noon. I would like a refund for my stay. The manager supposedly is communicating with this company since this was a third party ordeal.
Got to the front desk to check in and they told me they never received my booking info but my payment was paid in full then they told me all rooms were filled so I had to find another hotel near by but it wasn't to the quality which took 5 hours to process and wasn't compensated anything for their mishap so I will never use the Ahoma.com service again
One of the most famous neighborhoods in the world, the French Quarter of New Orleans holds many spectacles for guests, new and returning alike. Centrally located in the heart of the action is the 1,110-guestroom Sheraton New Orleans, making it an excellent hub for exploring the Big Easy.
Rooms offer standard and comforting hotel amenities, including plush and luxurious beds, floor-to-ceiling windows, and views of both the city and the mighty Mississippi river. With ten different room and suite options, the Sheraton offers configurations that will suite any traveler or group. There is plenty of recreation around the hotel, including a 24-hour fitness center, outdoor pool, and a business center.
In addition to room service, the Sheraton offers multiple breakfast options, including a buffet and a simply continental option. For those looking to indulge in the local flavors, guests can also visit Roux Bistro on-site, specializing in Cajun cuisine for breakfast and lunch. Light bites and classic cocktails can be found at the Pelican Bar, perfect for unwinding.
The true gem of the hotel is its central location. Bourbon Street is just steps away from the hotel, giving guests access to incredible nightlife. Jackson Square, another top New Orleans attraction, can be found just 10 minutes away on foot. Beignets are a signature dish that visitors always want to try and some of the most famous come from Café du Monde, which is only an 11-minute walk away from the hotel.
The Sheraton is ideal for visitors looking to explore the heart of vibrant New Orleans and experience the culture of this Southern city.
based on 1,746 reviews
Policies vary by room type and provider.
Guests with existing Sheraton New Orleans Hotel reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at Sheraton New Orleans Hotel for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Sheraton New Orleans Hotel is located at 500 Canal Street in Central Business District, 0.1 miles from the centre of New Orleans. Audubon Butterfly Garden and Insectarium is the closest landmark to Sheraton New Orleans Hotel.
Check-in time is 16:00 and check-out time is 11:00 at Sheraton New Orleans Hotel.
No, Sheraton New Orleans Hotel does not offer free Wi-Fi.
No, Sheraton New Orleans Hotel does not offer free parking.
No, Sheraton New Orleans Hotel does not offer free airport shuttle service.
Sheraton New Orleans Hotel is 11.5 miles from New Orleans Louis Armstrong. Sheraton New Orleans Hotel is 67.4 miles from Gulfport Biloxi Regional.
Yes, Sheraton New Orleans Hotel is a pet-friendly hotel.
Yes, Sheraton New Orleans Hotel has a pool on-site.
Sheraton New Orleans Hotel has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.