Hotel Edison

Reviews

Pros

"Staff was great, very accommodating." (in 246 reviews)

"Lovely bed, clean room" (in 179 reviews)

"The bed is comfortable and clean." (in 23 reviews)

Cons

"Old room, noise, bad wifi service" (in 152 reviews)

"Bathroom was small and dingy." (in 70 reviews)

"Air com noise from other rooms" (in 27 reviews)

Show reviews that mention

+

times square

theater district

broadway shows

bathroom was small

great location

location and the room

staff were very friendly

air conditioning

steps away

room location

coffee making

bed was very comfortable

Excellent

Dec 2018

8.5

Rooms have been updated and the staff was very friendly. Hotel is well located.
Mediocre

Aug 2018

2.8

Rooms are pathetic. Waste of money.

Only good thing about this hotel is the location.

Rooms are dated. AC never worked. Bathrooms are run down. I do not recommend this hotel.
Excellent

Apr 2018

8.8

Great Place For Broadway

Comfortable beds, clean room, beautiful lobby, friendly and helpful staff. Location was great for seeing a show. Plenty of places to eat in the area.

There was a fee for the food delivery that was unknown to us. Probably should use the phrase "no-fees on the card.
Excellent

Apr 2018

9.7

Location, location, location

Steps from our show, Springsteen on Broadway. Helpful and friendly staff.
Good

Mar 2018

7.7

The complimentary umbrella for use while staying in the hotel came in very handy! The location is pretty close to a lot of famous landmarks. The onsite restaurant has a great selection and is fairly priced for NYC, I felt.

They cut my internet connection the morning I was going to check out. So that's 4 hours I was paying for internet that I didn't get. The room felt smaller than the pictures. There's a $21 facilities fee for every day.
Okay

Feb 2018

4.2

I liked the location of the hotel. It was situated right in the heart of Times Square and very convenient to access by the MTA.

I didn't like how I was treated by the staff. I felt that they weren't very accommodating at all even though I explained numerous times that I was traveling with a guest that had a serious medical condition and that we needed to check in early. I called ahead and informed them of our request but the manager that I spoke with was very rude and dismissive. They also put us in a very unsightly room with a broken heater unit that would randomly turn on in the middle of the night. I would definitely not recommend this place to anyone.
Okay

Jan 2018

6.0

Location.

TV and internet were down our entire stay. Our first room had a dirty sock in it and the heater made a terrible noise that kept us up all night. The front desk staff did change our room. Hassle free. The line to wait to the front desk is slow moving
Excellent

May 2017

8.5

Great location!

Perfect place to stay- within walking distance to so many things!

Transportation desk clerk was very rude and the transportation requested didn't happen.
Mediocre

Mar 2017

3.7

Only location is good

Hotel looks like a stale, old bathroom equipment, there is no bar and restaurant in the hotel; standard rooms windows overlook the courtyard, or rather, the windows of another wing of the hotel, the constant noise of ventilation and construction equipment is under the windows. Of the six elevators only two operate in this multistory building. On the day of departure, I was late for the shuttle, since at least 15 minutes wait for the elevator to come down with luggage - only one elevator was operating! Reception explained that the hotel is in the process of reconstruction. But there was not warning about this on the site! Very disappointed!
Excellent

Dec 2016

10.0

Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.
Okay

Jun 2016

4.5

Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops.

Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.
Good

Jun 2016

7.1

Location, Location, Location

With its location just hard to compete but, anything beyond that is not remarkable. The hotel old fashioned, we change three rooms and still have not found a room that has hot water which meets our demands. Only after a number of requests thay sent a plumber who fixed the problem. Very suitable for those who want mainly to visit the city and get a good-value because of the location. This huge hotel stay can not offer much more.

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