|Distance to city centre||0.2 mi|
|Nearest airport||New York LaGuardia|
|Distance to airport||6.2 mi|
|"The location is perfect !"||(in 441 reviews)|
|"Great hotel restaurants, excellent location."||(in 78 reviews)|
|"Close to time Square and metro."||(in 135 reviews)|
|"Terrible outdated tiny rooms"||(in 70 reviews)|
|"Room dated, poor condition, staff not friendly"||(in 64 reviews)|
|"Elevators were a disaster!"||(in 6 reviews)|
|bed was comfortable||in 204 reviews|
|check in process||in 14 reviews|
|city view||in 98 reviews|
|close to broadway||in 37 reviews|
|food court||in 22 reviews|
|great location||in 984 reviews|
|long line||in 28 reviews|
|new york||in 44 reviews|
|room was small||in 951 reviews|
|rude staff||in 365 reviews|
|times square||in 326 reviews|
Location is great hotel is ok.
great location, clean room lots of restaurants around.
Don’t expect anything from staff
The hotel was cool, nicely decorated, and the maid service was excellent.
It was my fault for making the reservation under my name, but we realized this the day before. I called and they added my husband name, no problem. Well when my husband arrived they told him I had to be there ( I was flying in later that night), so I call and they say his name is in the reservation and they don’t know why he can’t check in. I ask to speak to the front desk. 3 HOURS and multiple calls and multiple run arounds, still not talking to to the front desk; a person at the call center tells me he checked already! I talk to my husband who nis sitting on a bench inside with my two daughters sleeping in his lap. I tell him to try and check in, they check him in. A breakdown in communication led to a rough start.
The hotel is in a fabulous location in the middle of the theater district. Once you step into the hotel the city smell is gone and replaced by a blast of fragrance. The lobby is wide and decorated nicely. The elevator system is very efficient with elevators going to certain floors. The room was comfortable enough for the 3 of us.
They never have enough people working at the desk. There are always lines throughout the day. A desk for questions would be helpful. For a hotel with 1,331 rooms they need more than 2-3 people assisting guests.
check-in took WAY too long. wallpaper in room was tacky
The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.
Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.
cable down grade sucks
Concierge- very helpful and friendly
Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages
Location and the food and bar area
Great location, but noisie
Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy.
Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.
I don't like it
Cause the room was dirty
The room was to small
The room was way to small. I never been in a place like this. I call the front desk to see if they change the room and they do nothing
Based on 18,439 reviews
Policies vary by room type and provider.
|New York LaGuardia||6.2 mi|
|New York - Penn Station||0.6 mi|
|Secaucus Junction, New Jeresy||4.5 mi|